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Security Through Total Quality Management
Bodyguard
Services
International Ltd
The Bodyguards
Bible
The BSI Training Manual
The Bodyguards
Bible
Copyright 1995 – 1996 – 1997 – 1998 – 1999 - 2000 – by BSI and 2001 – 2002 – 2003 by BSI Ltd Published by: Bodyguard Services International Limited,
Email: [email protected]
All rights reserved. Our copyright is rigidly enforced. Except for use in a review, no portion of this Program
may be reproduced in any form including email and Computer Disk without the express permission of the publisher.
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This publication is not meant to replace Hands on training, there is no replacement for the real thing but for today’s Specialist to carry out their role efficiently he/she will have to study constantly to keep up to date with new practices.
TITLES
• General Overview / Personal Security • Bodyguard Lifestyle • Bodyguard Protocol • Client Contact • Client Profiling • Client Education • Threat Assessment • Operational Planning • Operational Orders • Security Advance Party • Residential Security Team • Hotel Security
• Restaurant & Venue Security • Office Security
• Client Travel Security • Vehicle Travel Security • Team Formations • Walking Drills
• Vehicle Embus - Debus Drills
• Defensive / Offensive Driving – Anti Ambush Techniques • Escort Drills
• Secured Meetings • Unarmed Combat Pistol Marksmanship Training
• Hostage / Kidnap Briefing • Introduction to Hostage Rescue • Hostage Rescue - Dynamic Entries • Special Response Teams
• CQB Tactics
• Electronic Counter Measures • IED - Introduction
• IED - Building Search • IED - Vehicle Search • Bombs - Introduction • Bombs - Mail & Deliveries • Basic Surveillance Techniques
• Vehicle Surveillance - Give Away Signs • Counter Surveillance, Espionage Theory • Tactical Communication
• Radio Communication
• Escalation & De-escalation of Force • First Aid – Trauma Management • Terrorist Tactics
General Overview / Personal Security
There are three main principles that I personally think apply to most situations. These are:
-• That the individual is responsible for his or her own security”
• That the security measures must match the threat level”
• That constant awareness is the cornerstone of good personal security”
All security is a compromise and in the field of close protection, that compromise is between the requirements of the security and the demands of living a near normal life as possible by the VIP.
A security procedure without the correct mental approach is a total waste of time.
We are faced with THREAT – this is the basis of our business and we need to look at threat from 3 perspectives:
-1. THREAT AWARNESS 2. THREAT EVALUATION 3. THREAT AVOIDANCE
The second and third areas are reactive and totally in the hands of the first. Evaluation is a function and is determined by time! One is incapable of evaluating if time is negligible. What will happen is the classic freeze scenario, “do I shoot or do we run”
BODYGUARD Lifestyle
I don’t want you to get any opinions of when trying to become a bodyguard you will end up being in a James Bond lifestyle. This is a hard business to get into and harder one to stay in; the primary reason is because most of us within the profession know each other if not personally but professionally buy reputation.
We have a saying in this business that you’re only as good as your last job.
What we will teach you over the next 30 days are real life practical skills that can be used the moment you start your first contract. What’s expected of a professional Bodyguard: - Reliability, Personality, and Confidentiality.
But the primary expectation is one of Professionalism.
E.g. NO Drink, Drugs, Emotional problems ETC
The object of Personal Security is to reduce the risk of Kidnap, assassination or Criminal act by the application of certain principles and procedures to normal daily life.
BODYGUARD Protocol
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such subjects as dress, hygiene, habits and behavior. The subject can be covered but you will learn as you go on in the industry, clients requirements vary. Dress code may be formal, informal or a cultural requirement.
Protocol should be written into the SOP’s for each contract:
Dress
Appearance is very important, it is the first impression a potential client will see of you. If you are dress immaculately people will assume you to be able to take care of yourself and also carry out your business in the same manner, feel good with your dress and it will show by your confidence.
Your suit is what you will be wearing most of the time when with corporate clients, stay away from 100% polyester & Linen as they crease very easily. Only if a client prefers a single or double suit then either should be fine, try to go for the conservative looking suit, navy blue or grey choose black suits carefully, try to steer away from the MIB look or the stereotypical BG look. Make sure your suit trousers fit you properly and just reach your shoes; short trousers should not be an option.
Pastel shirts are all right throughout the working day but try to wear white shirts for the evenings. Always have spare shirts around when traveling and in case for emergencies. Wear long shirtsleeves, if you have any tattoos, make sure they are covered the appearance of the shirt collar and cuffs are important… always make sure they are clean.
Ties should be silk and match your choice of suit and shirt, keeping the not smart and in line with your collar.
Wear a decent size belt; keep to black with not a fancy shiny buckle.
Shoes should be tie-ups and not slip on's, always tie in double knots for safety. Black shoes go with most clothing and should always be kept very clean. Make sure they fit you correctly you will be doing a lot of walking and standing around. Blisters can be painful and will detract you from your primary duty.
Socks should be dark in color or match the clothing you are wearing, not white or multi colored.
Hygiene
Avoid body odor at all costs, shower and wash as much as possible. Teeth should be cleaned and breathe fresh, nails clipped and clean, hair combed and looking well taken care of beards trimmed and stubble free. Try to wear odorless deodorant with hardly any scent. Habits
Smoking is not acceptable even if the client smokes try not to smoke on duty. Nose picking should not be done, Try to use a handkerchief and be discrete. No gum chewing at all. Wear comfortable clothing and underwear, the last thing you want is to be fidgeting with your underwear etc?
Behavior
Always be on your best behavior, you do not know who is watching you at any time, maybe not your client but associates.
Never let your client see you having fun and talking and laughing with other team members, drivers or any waitress, could be seen as you not doing your job correctly.
CLIENT Contact
Before attending a meeting with a potential client you should endeavor to gather as much information on the individual and company. This will dictate you’re the best course of action for the contract negotiation process.
Basic background checks by using credit reference agencies, companies’ house and relevant publications / who’s who etc the Internet is a great tool for looking for and researching people or companies.
You will need to establish the following Who he is and what position he holds? What is the nature of his business? What business partners there may be? Where and how is he financed?
Arrive at the meeting early and carry out counter surveillance before entering. You may even position outside protective surveillance if you feel necessary.
During the interview you will need to build up an accurate picture of events, which would warrant your services. Not all clients will be truthful and may hold back on certain information. Experience in interview techniques will be beneficial in allowing this information to be obtained.
• What are the reasons for using your services?
• Assess those reasons, is there a real threat or possibly imagined?
• Are you there it boost an ego, be a companion or deal with a dangerous situation?
• Has a threat actually been made to the client?
• What restrictions will the client be putting on you?
• Is the threat to be treated seriously?
• Have the authorities been made aware?
• What action and procedures have been instigated if any?
You will need to discover if any surveillance has been put on the client, this will include physical & electronic.
If surveillance is present this could indicate the possible origin of the treat. You will need to ascertain the level of skill involved in the surveillance:
• Government High level
• Commercial Medium level (Private Investigators) • Private Low level (Criminal elements)
Now you should have a reasonably accurate picture of the treat and be in a position to recommend a few solutions on how you are able to help.
Make the client aware of the solutions and that they are based on information given, possible further investigations may change the outcomes.
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If you have decided to accept the contract a detailed threat assessment should begin immediately.
CLIENT Profiling
A client profile will include preferences and restrictions you will have to work with Always keep in mind that you are in the firing line, should the client restrict your suggestions in such a way it would be dangerous for you and your team, turn the contract down.
People Family - Blood/ Marriage Friends/Acquaintances
Associations/Clubs/Religious affiliations Places Places of birth - Blood/Marriage
Places of living - Home/Holiday Places of work/Places of leisure
Personality Aggressive, abrasive, confrontational, stubborn, easygoing, approachable Beliefs Religious
Prejudices History Past affiliations
Associations Military Criminal Medical Previous threats Lifestyle Single Married Divorced Gay Mistresses Gambling Drinking Philanderer Deceiving Workaholic Food Drink Theatre Sports
Now you can establish a threat level and the best approach to effectively protect your client.
CLIENT Education
The ability to communicate effectively with your client and educate him in matters of his own security is essential.
Client education should show the treats/ dangers along with self-protection procedures/ techniques that the client/ family must adopt in their daily lives, without if possible affecting normal everyday tasks.
Begin by briefing the client as how the opposition gains intelligence/ information; this should include his patterns/ habits, surveillance techniques and informers.
• Movements, patterns, lifestyle.
• Travel modes, itineraries, business arrangements.
• Clients company position, duties, associates/ colleagues.
• Plans of client’s office/ home.
• Security arrangements/ procedures.
Feed false information out on your clients, movements and routes?
Basic counter surveillance procedures should be installed to the client/ family & staff
• Vehicles cursing or passing the area
• Persons loitering or sitting in vehicles
• Empty vehicles/ vans parked in the area
• Work crews appearing to do no work
• Door salesmen, religion callers, and surveys
• Phone calls requesting information on client or family General Security Advice
• Travel by different routes at different times if possible
• Avoid the use of pubs, restaurants/ venues at pre-arranged times
• Never walk alone & avoid walking at night
• Advise staff not to provide information on the clients/ families activities
• Avoid meeting unknown persons at scheduled times & unknown locations
• Try to memorize all office, home, emergency phone numbers
• Press releasers & memos should not contain travel plans, times, phone numbers
• Any photos of client/ family should not be recent
• Carry out a clean desk policy & use shredders/ safes
• Do not use designated parking
• Never book restaurants etc in your own name Traveling Advice
• Always search the vehicle and surrounding area before entering & driving the vehicle
• Keep the vehicle clean and uncluttered, no news papers on the seats or dashboard etc.
• If the choice of vehicles is available then change at random
• Do not have the company logo on the vehicle
• Avoid personalized number plates
• Never have less than half a tank of fuel
• Never use the same petrol station if possible
• Always use the alarm & keep all doors/ petrol cap, doors locked
• Never leave more than the ignition key when maintenance is being carried out
• Instruct the chauffeur on defensive diving techniques
• Always drive at the safest possible speeds
• Keep all doors locked when driving
• Try to use busy roadways
• Keep the vehicle moving at all times
• If attacked stay in the car & use as a weapon, fit emergency sirens/ lights to attract attention
• If you feel you’re under surveillance, drive to the nearest police station
• Cross bolt the Exhaust.
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Home Advice• All telephones situated away from windows/ glass doors
• If unsure of any caller, take their number and call them back
• At night keep all curtains closed & and are drawn before turning lights on
• Fit lights with timers on in different rooms
• Fit dead locks & security chains
• Have a good alarm system with panic buttons around the house especially the bedrooms
• Have mobile phones as back up to landlines
• Keep any outside lights on after dark use timers at different times on porch lights, so not to have any pattern.
• When answering the door use a peep hole/ cctv, peep hole situated in the wall rather than the door
• Only allow visitors that are expected
• Keep all rubbish bins in a secure area
• Instruct all staff on door/ telephone procedures
• Never label property/ vehicle keys
• Never allow children to answer the door/ phone
THREAT Assessment
The threat assessment is an ever growing animal & should be revised and updated regularly
Also with all the information of the current threat of your client, you will need to study national and international newspapers/ news broadcasts. Look for crime trends, terrorism groups/ tactics and any political situations your client may be faced with the Internet is a great source of information utilize it.
When all the information as been attained you can now categorize the threat level and establish the procedures needed to protect the client effectively.
The following principles should apply, your threat assessment should be The assessment must be CLEAR (It must be understandable)
LOGICAL (The report is rational & based on the facts) ACCURATE (Not based on rumor, hearsay & up to date) RELEVANT (Include info relevant to the clients needs)
BRIEF (Simple)
Attacker’s selection of target
• Threat is directed at client for who he is
• Threat is directed at client for who he represents
• Threat is directed at client for what he represents Attackers motivation
• Political • Criminal • Religious • Vendetta/ Grievance • Financial • Mentally disturbed • Publicity Attackers method • Assassination • Kidnap • Injury/ Maim • Psychological • Blackmail/ Extortion
Attacker’s technique/ how the threat will be carried out
• Bomb
• Shooting
• Knife
• Poisoning
• Kidnapping
From collating the above information you can categorize the appropriate threat level • Cat 1 - An attack is definite (High risk)
• Cat 2 - An attack is probable (Medium risk) • Cat 3 - An attack is remote but possible (Low risk)
The client must also be protected from other possible threats and accidents such as
• Illness
• Fire
• Theft
• Harassment
• Environmental hazards
• Foreign conflicts/ policy
• Logistic problems
You will now need to establish the best approach to take to ensure an effective working relationship between your client/ associates and family. A personal profile of the client, work colleagues and family will dictate how this will be best achieved.
OPERATIONAL Planning
The only way to succeed is to thoroughly plan any operation, with contingency plans for almost every possible scenario. Remember only a fool would believe they could handle unforeseen circumstances without prior planning. At this stage the opposition as an advantage, even when preparing for a small operation keep the big picture in mind. Remember if the client is ever witness to confrontation, you have failed in your primary responsibility.
• You must thoroughly brief all operatives concerned?
• What is the situation?
• What has been instigated & by whom?
• What are the team responsibilities?
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All operatives are to be involved in the planning; will all have different ideas & comments… listen to what each as to say.
OPERATIONAL Orders
Always ensure that the location is secure, use electronic counter measures or even post guards. Remember the most brilliant planned operation is no good if the opposition can listen in.
• Operation (Code name)
• Commence at (Time & Date)
• Advanced recce (Time, date, weather conditions etc) • Lighting up times (First & last light)
• Team members (Names)
Ground
Introduce the team members to the area that they will be operating:
• Photographs • Maps • Models • Road types • Rail travel • Pick-up points • Towns etc Situation
• Friendly Forces (Operation support, Police, Military, Security companies, their roles)
• Unfriendly Forces (Who/ what they are, what they are expected to do, background information) Mission What is to be achieved: • Itineraries? • Stops • Expected timings • Weather etc Break down into stages:
• 1 - Preparation/ build up
• 2 - The client pick-up
• 3 - The journey
• 4 - The drop off Execution
A brief outline of how the team will carry out the mission, Include actions on:
• Fire
• Attack
• Threat
• Breakdown
• Medical Detailed Tasks
Full details of what and how the team will carry out the mission. Each member is to know his role and each other's. All routes in/ out, actions on attack etc
Service & Support
• List all equipment: o First aid kits o Search kits o Vehicles o Weapons o Radios o Flashlights • Give all relevant:
o Timings o Dress codes o Food & rest details
o Comms
o Route cards o Phone numbers Signals & Support
• Nominate 1/Cs and 2/Cs
• Give all call signs, codes, color coded maps, radio frequencies
• Lost comms
• Set watches
• Any questions and answers
SECURTIY Advance Party
Although this is two separate items we can group them both into SAPs. The role of the Security Advance Party is simple, to obtain intelligence to check the routes and search the area that the VIPs will use. This is ok in theory, however very few teams enjoy the luxury of advance intelligence and planning, due to costing. The SAP have varied duties however there main role is to check that the route the party will take, is safe and secure, as is the venue they are visiting.
One of the parties may be sent covertly a few hours ahead to do a methodical search of a venue.
Locations
• Full postal address
• All relevant telephone numbers
• Maps/ grid references Special Events
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• purchase of any tickets needed Route Selection• Main route
• Secondary route
• Exact mileage
• Exact timings; test runs to be made at different times of the same day, to gain an overall time
• Locations/ phones (coins/ card etc)
• Location of phones on route
• All communication black spots
• Safe havens/ emergency RV`s (police/ military establishments if accessible)
• Location/ numbers of all nearest hospitals/ A+E units
• Are doctors on site/ on call?
• First aid equipment at locations
• Vehicle breakdown services/ response times
• Road works/ any heavy vehicle movements
• Weather
• Places of interest Danger Areas
• Traffic lights/ roundabouts
• Heavy traffic areas
• Cross roads
• Tunnels/ bridges/ railway crossings
• Overlooking buildings/ bankings
• Narrow roads
• Unlit areas/ no lights
• One way streets
• Areas of high crime Police Assistance
• Officers in charge
• Anti-terrorist/ special branch numbers
• Canine units/ bomb units, reaction times
• Contact names/ numbers/ pagers/ radio frequencies Location Arrival/ Departure
• Exact drop off/ pick up points
• Arrival times
• Alternative times/ entrances
• Is the client to be met by anyone specific?
• Plans/ layout
• Surrounding area/ man holes/ outside buildings
• Floors/ stairs
• Elevators, what capacity
• Roof/ joining buildings Location Parking
• Where is the parking area/ is there a VIP area
• Facilities for chauffeurs/ BGs etc • Toilets/ phones • VIP route • Alternatives • Areas to be secured Refreshments
• Is the VIP eating at location?
• How & where the food is prepared
• Arrangements for protection team Media
• Any press/ TV present
• What are the limits of access?
• ID being used Liaison with other personnel
• Protection teams
• Security
• Guests (obtain guest list)
• Managers/ fire, medical officers Fire Drills
• Fire alarms
• Extinguishers/ types, service details
• Alarm system in use
• Nearest fire station/ number Linear route planning theory
Linear - continuous, horizontal, non-stop, not crooked, shortest, straight-ahead, unbroken, true and uninterrupted.
This means that we need to plan a direct route from A – B, this is not necessary a straight route because of various other problems.
What Problems
• Road works
• One way Traffic
• Public demonstrations
• No go areas of town
• Bottlenecks etc
Route planning is one of the jobs that the SAP should undertake.
What information will go into route from the VIPs home to a private function?
1. Firstly two routes need to be planned because of Intelligence reasons. 2. You must know where the nearest Police Station & Hospitals are. 3. Any road works
4. Any possible bottle necks
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Security Through Total Quality Management Linear Route Card
© BSI Ltd All rights reserved 2000 Venue Residence Hospital 3.2 miles 3.8 miles Parking areas 3rd Exit
Code Red Zulu
Code Blue
Roadwork’s 2.2 miles Hairpin Bend 2.3 miles Straight run Police Station 2ndexit / ⅔ mile on the left
Leisure Centre Large bushy area
1.8 / 1.3 miles
Code green Zulu
Code yellow Zulu
10 Storey Apartments BT box 0.9 miles
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RESIDENTIAL Security
What I’ve done here for you is basically give you an idea of the amount of effort it takes to plan residential security.
Rural Residence
• It is easier to erect dedicated security measures, fences and sensors, CCTV
• A client can become a target due to the isolation
• It is an easy task for mounting surveillance from surrounding areas
• Countryside will be dark at night making approaches hard to notice City Residence
• High population allows your client to blend in
• There are more choices of routes
• Excellent communication systems and support
• Faster response times for police and medical support
• Surrounding streets well lit at night Detached
• Allows for greater access and perimeter control
• Client has privacy
• Counter surveillance can be more easily mounted Semi – Detached
• You should consider opposition access into residence through adjoining attic space
Apartment Block
• Access is limited and easily guarded
• Other apartments can be approached for intelligence, counter surveillance and possible aid
Plans
• Alarms & security systems
• Power supplies
• Floor plans, construction alterations
• Ground plans
• Lifts & shafts Residence Perimeter Security
• Vet all neighbors, properties, who are they
• Ensure all street lighting working
• Outside wall, fence to be at least 8 feet tall
• Walls & fences set up to restrict climbing
• Wall posts in be inserted in concrete
• No trees or obstacles to view over
• Use only the main entrance, keep all others locked
• Driveway to be well lit
• Keep the main parking area away from the residence
• Outside blind spots to be well lit
• CCTV Residential Internal
• Solid doors, strong windows and frames
• Blast or protective coated glass
• All bushes, trees to be cut back
• Full alarm system
• Well made locks and chains
• Bars or grills on ground floor windows
• Back up power generators
• All skylights, drainage, man holes to be secured
• Full use of curtains & blinds
• Spare flashlights & candles around the house Residence Staff
• Staff to be restricted to the areas of duty
• Only long serving staff to be allowed to the client’s main areas
• Regular vetting of all staff
• No staff in security control rooms
• Be careful on subjects talked in front of staff
• Brief client, staff on security measures
• Utilize a need to know basis Mail Procedures
• If possible use a post office box, arrange mail to be collected
• All main deliveries to the main gate
• Mail & delivery vehicles to be left outside the property
• Log all incoming & outgoing mail, phone calls Delivery
• No unexpected parcels or mail
• Delivered mail to be left outside residence
• All delivery personnel to be identified get to know who they are
• If personnel different, check with the company
• Laundry to be done outside, and to be picked up by a security member
Telephone
• All calls to come through the security office
• Keep all phone points away from windows
• Phone checks for bugs done regularly
• All emergency numbers at hand
• Never give out client phone numbers; take the callers number and call back
• Never answer with the client’s name Key Security
• All spare keys kept in control box and labeled
• Key box locked with no access
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• Know where and who as the keys at all times Safe Room• This is used as a refuge if an attack takes place
• It must be secure with its own telephone link, toilet, food & water until help arrives
Operations Room
• Used for daily running and admin of security
• Manned 24 hrs a day, situated not disturb the client and family
• Ensure it as toilet, food and rest facilities
• The control room should be unidentifiable from the outside Actions On
• Detailed plans in the event of attack, fire or medical emergency
• Escape routes and procedures
• Awareness of false or decoy fire alarms
• Communications routine ready and operative
• Bomb threats
• All hospitals, doctors, plasma, drug centers to be known with addresses and telephone numbers, response times
Leaving Residence
• Always vary times and exit points
• Recce the street and surrounding areas before leaving
• Use all available staff for the above
• Comms check before leaving Evacuation Process
1. In a state of civil unrest, these are the procedures you should follow. The Evacuation of personnel is the very last step in assuring that their safety is upheld. 2. At the beginning of civil unrest and when there is no alternative, ALL families
should be evacuated along with any other items such as pets or personnel belongings
3. When civil unrest starts to increase ALL non – essential personnel shall be evacuated, and the four most senior personnel into the one property nearest the office.
4. All documents that are not taken will be destroyed.
5. Supplies of food and water must be brought in to sustain the staff for up to two weeks.
6. Also a full medical kit and a small supply of petrol.
7. After careful consideration the delegate in charge must make the final decision to evacuate the remaining personnel and close the office.
“A defensible space is a living residential environment which can be employed by inhabitants for their enhancement of their lives, whilst providing security for their families, neighbours and friends”
SECURITY ANALYSIS Location
Delegation de la Commission des Communautes Europeennes en Republique Togolaise
Introduction
Over the past few months there has been a growing state of unrest, though quiet at the moment there appears to be a groundswell of discontent that could manifest itself at any time.
Aim
The aim of this survey is to suggest recommendations and procedures that can be carried out by the Delegation, its members or any specialist security team that may be assigned to this location.
No costing's have been involved, but expenditure has been kept in mind, therefore no electronic devices have been considered. The main theme being enhanced security by use of simple methods.
The brief will be in the following phases: -Delegation
Phase 1 Exterior Phase 2 Perimeters Phase 3 Grounds Phase 4 Outbuildings
Phase 5 Cars and car parking P.O.L. machinery Phase 6 Building
Phase 7 Fire equipment, drills and ancillary equipment Phase 8 Staff
Phase 9 Communications Phase 10 Local guards Residences and personnel Phase 11 Residences
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Phases 12 Personnel and Families Phase 13 Routes
Phase 14 Misc Exterior
The only buildings that overlook the Delegation are government offices or state run hotels; this virtually precludes them from being used in an offensive manner against the Delegation or its members.
Perimeter
The existing walls offer no obstacle to a would be intruder, unfortunately considerable expense would be involved to improve the situation, therefore it is likely to remain as it is.
All gates should be closed and locked when not in use. It is recommended that the two gates (visitors and vehicles) now in use should be replaced or repaired as they are both in a bad state of repair and cannot be locked, (no locks).
The visitor’s gate should have a bell and to be opened by the guard who will enquire about the nature of the caller's visit before he is admitted into the main building.
This guard should be positioned inside the Delegation by the inner security door, which allows him to observe the entrance outside, and he is also on call for any internal disturbances, if needed.
The telephone operator is in a position to observe the reading room while still carrying out her duties.
Phase 3 Grounds
The area surrounding the building is not large in extent, however easy access to the sides and rear of the premises should be restricted by placing grills at locations (13) sheet 1.
Lights
Many of the lights are not working or in a bad state of repair, vandal proof dusk/dawn automatic lights with at least one light per wall having a protective covering should replace these.
To the rear of the building an infrared sensor arc light to be positioned so as to illuminate the maximum amount of ground. Both systems to have a manual override. Incinerator
A small incinerator could be utilized at the rear of the building to burn (under controlled conditions) the waste paper from the shredder and the used confidential typewriter ribbons. Also any litter that has accumulated in the Delegation.
Ladders
All ladders and any object that could assist intruders to scale the walls to the upper floor must be either locked in the outbuildings or securely fastened to an outside wall. Phase 4
Outbuildings
The outbuildings to the rear of the Delegation should be cleared of all unnecessary articles.
Those, which are unoccupied, should be locked. The rooms that are in daily use must be secured at the end of the working day.
Water Supply
The water supply meter is situated behind the front wall. This has no covering and needs to be boxed in. There is an old cistern at the same location the cover of which is rusting away, it needs to be replaced and secured by a padlock (sheet 1 -2-)
The fresh water cistern to the rear of the building has a strong metal cover but needs a padlock (sheet 1 -5-) Adjacent to this cistern are the water pressurizing tank and water pump; they are partially covered by part of the outbuildings but need a protective grillage for them to be satisfactorily secured. (Sheet 1 -6-)
Power Supply
The electricity power supply board is located in an open recess (Sheet 1 -7-) at the side of the building; this area can be easily secured by the placement of a strong metal grill door across the opening.
Emergency Generator
There is no alternative power supply to the Delegation in the event of a prolonged power failure.
The above-mentioned recess phase 4/ (3) is an ideal place for the installation of a small emergency generator. The size and power to be determined by the appropriate technician.
Phase 5
Cars and car parking areas
The drivers of the Delegation's vehicles must ensure that they have a full tank at the start of each working day and it should not be allowed to fall below the half way mark. They should also carry out their daily checks (oil, petrol, water, tyres pressure and tyres conditions).
Any abnormalities to be reported to the relevant person. The H.O.P.'s car should be fitted with run flat tyres or have an anti puncture solution (i.e. ultra seal) within the tyres.
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On up country trips, two spare wheels are to be taken. There are many puncture repair devices on the commercial market (inflates and seals the tyre at the same time). Each car should carry one; this also applies to privately owned vehicles.
Car search mirrors
These are extremely useful when the underneath of a vehicle needs to be inspected. They could be constructed locally to reduce costs.
Car parking
When not in use the H.O.P.'s car should be parked in the drive inside the Delegation and locked.
In times of heightened civil unrest as many cars as practical to use the parking area. The remaining cars to be dispersed to the private residences. The car park opposite the Delegation to be vacated until the situation returns to normal.
Fuel
If any fuel or inflammable products are kept on the premises as emergency reserves or generator requirements, then they must be stored in a separate location, have the necessary fire precautions and the place to be securely locked.
Phase 6 Building
The building is substantially constructed of concrete blocks with a cement render finish. The first floor is of concrete whilst the roof and the first floor ceiling are constructed of timber. Asbestos sheeting covers the roof.
Windows
Many of the windows on the upper floor are the louver type and where these have no grill protection, entry into the building is very easy, others are of the old shutter design and offer no barrier to a would be intruder.
Several of the windows (ground and first floor) have light mesh grills: stronger units should replace these. The majority of the lower floor windows have adequate protection.
If grills are to be fitted to the 1st floor windows then they should be placed on the inside of the building and some of them to have an opening section or the facility to be removed quickly in an emergency, thereby allowing the window to be used as an alternative fire escape.
Air conditioners
Grills, making sure that the protection does not interfere with any repairs or servicing that these units might require, should secure all unprotected air conditioners.
Doors
Both the upper and lower fire doors are made of wood; the keys to open them are kept in a glass-fronted box near by. They are warped and ill fitting, they should be replaced by modern metal quick release doors.
Inner security door
This is of glass and aluminum construction and is controlled by the telephone operator who has her post to the side (sheet 1 - Tel. Op.) The guard is positioned in the
Immediate area where he can observe the visitors gate, whilst the telephonist can see directly into the reading room (which is outside the main Delegation offices - see sheet 1 Reading room).
The H.O.P. and the representative from Brussels discussed a possible change in the layout of this door.
Proposed security door
Once a person is admitted on the premises there are no restriction to his or her movements, therefore a second inner security door should be installed at the foot of the stairs. On the stair side of the door a release button will allow free movement for upper floor staff while the telephonist controls the entry for visitors or workmen.
Doors H.O.P. Office
Entrance to the H.O.P. office is through the double doors in the secretariat, however there is another entrance leading into the waiting room, this door can be retained but there must be no facility to open it from the waiting room side.
Porch door
An ornamental grill and door to enclose the open porch area, it will be padlocked during the hours of darkness thereby greatly increasing the security of the main entrance. As it is in a prominent position careful thought should be given to its design.
Rear door (sheet 1 -8-)
There is an office door to the rear of the building and as it has a non-functional purpose this door could be bricked up.
Terracotta Grill (Sheet 1 A -2-)
This is situated on the stair landing and allows ventilation into the upper floor, however a few blows of a heavy hammer could demolish it quickly and easily. A strong heavy grill fitted on the inside would secure this location. Again because of its prominent position an aesthetic design would be pleasing to the eye.
Keys
There are no key cupboards in the Delegation there should be one for each floor and one for the confidential area.
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The night watchman holds the keys for the majority of the building; this is in order to allow the cleaners into the building early in the morning. This system should be changed as soon as possible.
Possible alternatives
1. Duty officer holds the keys and opens the Delegation each morning. 2. Re-arrangement of cleaners timetable
3. Extra security to supervise the cleaners
4. If the second inner second inner security door is installed, the cleaners can continue on the ground floor unsupervised. They can proceed to the first floor when members of the staff are present. Pros and cons
This situation can be viewed in two ways.
1. If the night watchman holds the keys, he could be overpowered and his attackers would have free access to the Delegation and plenty of time to carry out their nefarious activities.
2. If he is not in possession of the keys he cannot enter the 'building in the event of a fire and telephone for assistance.
A compromise is possible: he holds a key which will allow him access to a telephone, if this is to be the case, then he must know how to operate the exchange and be supplied with a list of emergency numbers.
This matter will have to be settled by the Delegation as could involve extra duties or personnel.
Phase 7
Fire precautions
In the whole of the Delegation there are only two fire extinguishers. Each office should have a small capacity extinguisher whilst the bottom and top of the stairs there should be placed two 91-litre extinguishers.
Alarms
Smoke alarms should be installed in strategic locations and a simple method of alerting the delegation of any impending dangers ought to be available, perhaps the old-fashioned iron triangle?
Fire assembly-point
A point outside the grounds of the Delegation should be designated the "fire assembly point". On the outbreak of a fire, all staff will evacuate the building and gather at the F.A.P. They will exit by the nearest and safest door; in large fires the stairwell can cause a chimney effect so caution must be applied if any member decides to use the stairs as a mean of escape.
Specific duties should be allocated to members of the Delegation so in the event of an emergency, the evacuation can run smoothly.
On the outbreak of fire the telephone operator will call the relevant authority immediately. However it must be ascertained that there is a fire before such action is taken. This also applies to any other emergencies.
Fires
If a fire breaks out and it is not of a serious nature then an attempt should be made to put it out or control it until assistance arrives (decision of senior person on post at the time of the fire)
Logbook: the telephonist to keep a record of all visitors in a logbook. Suggested format
DATE REF No GUEST PERSON
/ REASON FOR VISIT IN OUT OBSERVATION 1/1/1991 {1} SMITH.J JONES T 09:00 11:30 ---1/2/1991 {2} S&W ELECTRICA L REPAIR FAULTY SWITCH 10:00 12:00 WILL CALL TMW. Phase 8 Passes
The Delegation has a small number of staff; therefore it is unnecessary to implement a pass system.
A second inner security door is installed this should be sufficient to ensure that the confidential areas are restricted to the relevant personnel.
Phase 9
Communications
The question of radios is being dealt with directly by H.Q.; however it appears it could take considerable time before the necessary documentation could be granted, therefore other methods might have to be considered.
Below is an example of a possible radio network that could be used when radios become available.
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• Delegation D 1 • House D 2 • SPARE D 3 • House 2 D 4 • House 3 D 5 • Car 1 D 6 • Spare D 7 • Car 2 D 8A duty officer's list would have to be compiled.
The duty officer would disregard his own station call sign and take the control call sign for the duty period. Control would keep a listening watch for the complete period of duty. Other stations would keep open in accordance with the situation and battery life.
The network would not be used for chatter, is an emergency network and is to be used for exactly that: "An emergency".
Code words
A list of code words would be necessary to cover the most serious eventualities, i.e. 1) Place names 2) Personnel 3) Situations 4) Movements 5) Medical 6) Threats - low/high 7) R.V.s 8) Evacuation 9) Assistance 10) Miscellaneous
The senior members to have their own battery chargers and spare batteries so they can keep their station open 24 hours a day.
If possible the Delegation network to have a link with one of the other friendly establishments, particularly one that could come to their assistance in a dire emergency. Phase 10
Local guards
It has already been emphasized to the local guards that a higher stage of security is necessary due to the changing political situation, local and international. They have adapted to the re-arrangement of their duties knowing it is for the increased protection of all.
However they are reluctant men, they must treat all creeds with awareness and courtesy. Phase 11
Residences and Personnel
Whenever a rented dwelling comes to the end of its lease consideration should be given to taking another residence in lieu, if it complies with any of the following.
1) Is it closer to the Delegation? 2) Does it offer greater security?
3) How does it fit in with the evacuation plans? 4) Will it receive better communications? 5) Is there a good neighborhood?
6) Location away from areas where unrest is likely to occur. Residences
Personnel and families traveling car or by foot
These guidelines are to assist the families and dependants of Delegation's members when they leave the security of their dwellings.
By: Car
1. Is your journey really necessary?
2. Try and travel with company or in convoy
3. Vary your timings and routes, particularly for your regular visits. This can be difficult for appointments, however you can arrive 15 min early!
4. If you are stopped by a road block (Police or Demonstrators) do not follow taxies or local cars down the side streets, turn around and keep to the main well illuminated routes until you reach your destination.
5. If you have to open your window to talk to anyone, open it only sufficient to carry on a conversation. Two to three minutes should be enough.
6. Make sure your car has plenty of fuel, oil, and water. Regular servicing is a must.
7. Have a spare key secured hidden on the outside of the vehicle (make sure to remove it during servicing)
8. Have an emergency puncture repair canister in the car 9. Small medical pack
10. Correct tyre pressures
11. If radios become available and you find yourself in a dangerous situation call for assistance.
12. Never leave the car unlocked especially with the keys in the ignition
On foot
1. Whilst walking in town, carry a secondary purse or wallet secreted on your person. In it hold your keys, I.D. cards, large monetary notes. Have only the bare essentials in the exposed handbag or wallet.
2. Don't wear excess jewellery, leave it at home, take off your gold Rolex, and wear the imitation model.
3. If an incident occurs, but you are not involved, move away as quickly as possible, without panic! If you become agitated or frightened find a public place, restaurant, bar-cafe, library, etc. enter inside and compose yourself then telephone for assistance if necessary. This is when a good local knowledge of the town becomes very important.
4. Carry all relevant telephone numbers on a small plastic covered card.
Emergency Provisions
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your residence. Have plenty of torches, lamps, batteries, candles and popular medicaments <Paludrin, Arête, Aspro, etc.)
Exterior
Three buildings overlook the Residence, but only one constitutes a danger, it is the building under construction, which overlooks the rear entrance.
There is a small shantytown at Point 8, only if there were widespread food shortages, only then these people might possibly be a cause for concern.
Perimeter
The existing garden wall varies between 3 - 4 m in height; there are lights approximately every 15 mins. These wall's lights should be on an automatic dusk/dawn facility.
Grounds
The garden is extremely well tended; there are no areas where intruders could hide. The night watchman should lock and check the outbuildings at dusk and re-open them at first light. This includes the changing rooms and the pool filter section.
All cars to be garaged nightly, the doors locked and the garage interior light to remain on. The vehicles are to be locked and the keys deposited into the house key cabinet.
The electrical meters are housed in a wooden cabinet inside the garage: this should be changed for a stronger metal unit.
Building exterior (Site Plan C)
The a/c’s (6) are all at ground level and have no protection this should be rectified. Also the butane cylinders need to be housed in a protective casing.
Infra red sensor lights are advised to be placed at points (C) (normal wattage) and at point (D) (arc light).
The arc light will face out onto the garden. The lights are to have -a manual override so they do not interfere with-any social functions.
Building Interior Safe keep
The upper floor should be made into the safe area of the dwelling.
This can be easily achieved by the installation of a heavy grill door at point (E) and the windows to have protective grills. Because of the danger of a fire, the grills must have the facility to be removed quickly and easily.
More fire extinguishers are required and they need to be positioned at strategic points particularly upstairs.
Two key cabinets are required, one for the numerous personal keys of the H.O.P., the other for staff use.
The H.O.P.'s departure should start from point F, as this is the least observable position. (From outside of the residence). The vehicle is not to move off until a member of his household staff or security guard has checked the area outside the main gates.
Arrival of H.O.P.
Whenever possible the H.O.P. to inform the household his E.T.A. A member of his staff will wait by the gate, and open it immediately the moment his car approaches. If radios are available, a single code word would be sufficient to warn the guard of his imminent arrival. Miscellaneous
Rope ladders or knotted ropes are to be kept upstairs for an emergency escape. If young or elderly people are amongst the household, then a makeshift escape slide is advisable. There must be strong fixing points for the rope or slide to be fixed to.
The H.O.P. Residence has an internal alarm system but as the family's dog remains inside at night it cannot be activated.
Gas attacks
It is not envisaged that the Delegation will find itself in such a situation. However because of the close proximity of government buildings it is possible in an extreme state of civil unrest troops would use tear gas to break up any large demonstrations around these government buildings.
In such a case tear gas might drift across to the Delegation, staff will obviously retreat from the gas cloud, but they should try and stay within the office complex.
If gas is encountered while traveling by car try not to stop, continue to drive away from the area and open the windows to dissipate the gas as quickly as possible.
CONCLUSION
The above recommendations and procedures have been offered to cater for a case of extreme civil unrest. The political situation will dictate the level of measures that should be implemented.
This is not a comprehensive assessment of the Delegation security requirements; no thought has been given to electronic devices (except "smoke alarms), which would increase its security but unfortunately its expenditure also.
Local contractors and security guards can carry out most of the recommendations. . Security is given little thought by the majority of people; if the Delegation's personnel become security conscious this will go a long way to combat the present dangers.
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OPERATIONS Room Setup
The team leader is in overall control, but will delegate the day-to-day running of the Ops room and team rosters to his 2I/c. As the nerve centre this room will be in constant communication with all Bodyguards, even those who are off duty. The Ops room should display all maps of the area of operations, duty rosters, location board, so at a glance you can see where your manpower, vehicle and the VIPs are.
A comprehensive list of kit is required to stock an Ops room:
-• Radio base station
• Hand held transceivers
• Mobile repeaters
• Chargers & extra batteries
• Adaptors
• Mobile phones
• Notebook computer and printer
• CCTV monitors
• Landlines and exchange for the main residence
• Direct telephone lines
• Fax machine
• Full first aid kit
• X-ray machine to screen mail & packages
• Fire fighting equipment
• Vehicle search kit
• Room search kit
• Bomb blanket
• Gas masks
• Mobile alarms, panic buttons
• All Ops room documents duplicated in a go bag
You should also have a Radio Log, Incident Log, Visitors Log and a Key Log. On the staff change over there should be a briefing on the days events + information given on any incoming personnel or outgoing VIPs.
A typical Ops briefing will contain: -1. Assignments and updates 2. Intelligence
3. Shift to Shift messages 4. Daily events
There will be one other main item within the Ops room. If applicable a Security cabinet should be in the Ops room with the relevant weapons and ammo stored safely in. There should be a log maintained for both weapons and ammo and orders for weapons & ammunition sheet giving relevant weapons procedure.
HOTEL Security
• Always liaise with hotel security, many hotels have set procedures for their guests
• Often the hotels reputation is enhanced by high profile clients and will co-operate fully
• Full advance party, recce and search procedures Points for hotel stay
• Easy logistics and administration Points against hotel stay
• No control over staff or other guests
• No control of building and access security
• Advance party waiting to scan the area on arrival and as added protection
• Vet all guests either side, above and below client’s suite
• Have the security control room next to the client’s room with joining access
• Check all floor waiters as to noise levels on the client’s level Selection of room/ suite
• Not below the height of thrown objects, 2 floors.
• Remain between 6th and the 10th floors for easy exit in an emergency
• Fill adjoining rooms with protection team members
• No adjoining balconies either side, below and above
• Lock and remove all keys to adjoining rooms except protection team control room
• If possible have client suite exit through the security control room
• Site rooms at the end of hallways for better control
• Site rooms away from stairwells and lifts
RESTAURANT and Venue Security
• Avoid regular visits to the same restaurants, especially times and dates
• Do not use client’s name when booking
• Full security advance party before client arrives, one SAP member to mark and save the table
• Client’s table sited in a secured position
• Clients table not to be sited on routes to the kitchen, bathrooms, windows and exits
• Check for dress codes and consult with client
• If the team is not joining the client then their table should overlook but not within earshot
• Counter-surveillance and outside team members try not to attract attention to themselves
• If a long period elapses during the meal, rotate team members inside and out
• Protection team to be one course ahead of the client’s meal
• Protection team has enough money for there and the client’s meals
• Arrange with the client an early warning signal for his exit
• For formal or award dinners vet all persons seated around the client also any other threats and other protection teams working at the same venue. A good counter measure for the client security, is booking false reservations… but ensure the Manager knows of this, as would not put your client in good standing with the Restaurant in the future.
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Theatres and Cinemas
• Full SAP
• Book seats so that the team members are at each end of the row as well as behind, if possible book the whole row.
• Do not seat the client in the middle of the row
• Seat near fire exit
• Always carry flashlights
• Leave either early or late to avoid the rush
• Do not take client through crowds
• Liaise with the management for emergency drills Public Appearances
• Liaise with location security and management
• Liaise with police
• Study the guest list for problems with other guests, move seating arrangements if necessary
• Arrange all arrival and pick up points and times
• Brief all persons presenting or have contact with your client on security procedures
• Full comms check for black spots inside the building
• Arrange for team to rotate, for refreshments and waiting areas
• Check location security Rostrum Security
• If the client is on stage, seat team members either side of client and backstage looking in also at the venue entrance looking at the rostrum.
• Keep the front row of seats empty if possible
• Team must be ready to give body cover at all times Shopping
• Large stores have security; you should liaise with them
• Extra vigilance at lifts and stairways, not all the team in the lift at once us stairs or send a team member first and secure the area.
• In smaller stores not all team to go with the client, one team member to check back rooms and exits
• If the shop gets crowded then more protection team to enter
• If parking is a problem, vehicles to circle or park away then return when signaled
• Be aware of all shopping centers layouts, if possible an SAP before the trip
OFFICE Security
The office environment should be treated as an extension of the residence. Many of the security implementations will be the same. However it should be realized that there is a lot more personnel, activity and visitors.
It is not often that we can choose the office location, however if it is possible, the following guidelines will allow for greater security from a protection standpoint.
• It should be situated on main street routes with multiple choices of approaches.
range, especially at embus / debus points.
• The building should give you total control of security, alternatively control of a whole floor, with the preference of occupying penthouse.
• A choice of entrances and exits that can be controlled by security, CCTV or alarms.
• Dedicated lifts if possible.
• Garage for client vehicle with CCTV or security guard.
• Suitable outside fencing, lighting and main gate control.
• Avoid buildings with underground parking areas.
• Avoid buildings outside large car parking areas.
• If building is shared, attempt to secure clients area with its own dedicated facilities.
• Control of building access, parking, switchboards.
• 1.D badges for all personnel with area access control.
• Grilles and shutters to be fitted on ground floor windows.
• Roof entry doors, skylights etc. to be locked and monitored.
• Alarms or night security on building.
• CCTV for all approaches, entrances, stairs.
• Silent alarms and panic buttons fitted for receptionist and P.As.
• Blast proof windows, strengthened outside walls.
• Back up power supplies.
• Air conditioning systems and ventilation shafts, alarmed, secured and checked regularly.
Client Office
• Situate office in center of building.
• If office on outside wall, situate away from parking area and not overlooked by other buildings.
• Office network to be self-contained with reception, toilet, mailroom, within the suite.
• Separate bathroom, kitchen and rest area for client.
• Client office to have restricted staff access with clean desk policy.
• Secretaries and security control to have direct access to client office.
• Visitor / waiting area not to have direct access to client office but via reception area.
• Safe room for client.
• Silent alarm and panic button installed.
• Do not site client office near the mailroom.
• Visitors chairs to be sited at an angle to the client and should be deep and soft to make sudden moves difficult.
• Unnecessary clutter kept of desk. Especially potential weapons to be used on client.
• Client desk should be large to prevent attackers getting over or around quickly.
• Clients chair should be upright and should swivel to enable fast evasive movements and possible hardened.
• Situate coffee tables between visitors and client's desk.
• Possible use of two-way mirror with security observation. Daily Routines
Visitors
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• Admittance by appointment only.• Visitor vehicle security check if brought on property.
• Electronic visitor screening. ( Metal detectors. X-ray )
• Establish visitor-vetting routine with front reception, i.e. airlock systems.
• Searching of persons and baggage both physically and electronic.
• Security escort while on the premises.
• Only vetted workman allowed to carry out maintenance.
• What comes in with visitor goes out with visitor. Employee education
The education of employees is essential in helping the protection team carry out their duties and should cover the following:
• To be aware of strangers in building, especially at break periods, beginning and end of shifts.
• Strangers using cameras, tapes, taking notes should be noted and reported.
• Aware of inquiries where no names are left or visitors who are taking extra care to view security procedures.
• Challenging of all unknown people in building.
CLIENT Travel Security
Collate all previous travel information if the journey has been made before, especially if the destination is the same
Organize initial contact booking for Hotels
• Transport
• Entertainment
• Client or VIP waiting areas
• Vehicle rental
• Police or security
Prepare all movements details, timings and seating arrangements for
• Trains, planes, vehicles and taxis
• Ensure all arrival / departure timings are known as well as alternative times for possible problems
Arrange for
• Currency exchange
• Language interpreters
• Vaccinations
• Visas
• Emergency rendezvous and safe houses
• Comms and emergency services procedures in foreign countries
• Baggage handling Train Travel