Integrate the human factor
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Overview
♦
About us
♦
Our 4 core competencies
♦
Our methods
♦
Our clients
♦
Contact
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Our two companies TMI and MACC provide
consulting
and
training
solutions from one source. We are operating in
32
countries
on
4 continents
. Our
300 colleagues
are dedicated
to supporting you competently in
20 languages
.
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Every day we develop
practical business concepts
for your needs.
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We
share know-how
with our partners worldwide so that you benefit
from the most successful concepts.
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We support your organisation and your employees to become
top
performers
.
We are there for you – worldwide!
About us
Argentina, Australia, Austria, Bangladesh, Chile, China, Cyprus, Germany, Greece, Hungary,
India, Indonesia, Ireland, Italy, Lithuania, Malaysia, Mexico, Netherlands, New Zeeland, Poland, Portugal, Romania, Russia, Scandinavia, Singapore, South Korea, Spain, Taiwan, Turkey, Ukraine, UK, USA, Vietnam
Our locations
South-America
Australia
North-America
Europe
Asia
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We guarantee
Joy Ideas Experience Creativity Expertise Know how Inspiration Transfer 6Our systematics
Investigation
Exploring details for a betterunderstanding
We explore your organisation and its needs in one-on-one interviews.
Identification
Developing individual solutions
We develop specific, tailor-made solutions as we analyse and weigh options up
intensely.
Implementation
Putting ideas into practiceWe establish a common view and commitment of your employees by
innovative trainings and events.
Integration
Embedding topics with lasting effect
We ensure putting lessons learned into praxis by tools and modules
Inspiration
Filling your employees with enthusiasm
We create light bulb moments and enthuse your employees by inspiring presentations and examples of daily work and private life.
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We are convinced that all
different management
concepts can be reduced to
three
basic
factors
:
Productivity
,
Quality
and
Relations.
These three factors are the
setscrews in a company.
The company is able to
achieve
top performances
if
the set-screws are well
adjusted and interlocking like
cogwheels.
Therefore our consulting
services and trainings focus on
these basic factors.
Our concept for business management
R
elations
Establishing good relations to all people and levels within and outside the organisation
P
roductivity
Reaching goals by using resources in an optimal way
Q
uality
Being up to the mark of external and internal customers
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Our 4 core competencies
Leadership,
Managing
People &
Coaching
Change
&
Strategic
Alignment
Leadership, that means primarily: Leading others to success!
We turn your managers into successful leaders in order to bring their staff members successful through competitive times by the right coaching, managing and leadership skills.
Success includes continuous change!
We develop strategies with you that help you to lead your business and your employees successfully and effectively through changes.
Skills
&
Personal
Effectiveness
Learning is like swimming against the stream. If you stop, you’ll start to drift!
We support you in optimising your personal
effectivenessin distribution, service and other fields to
achieve sustainable progress.
Branding
&
Customer
Relationship
Staff members and managers as the showcase of the company!
We support you in all questions concerning customer service, CRM and branded culture.
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Branding & Customer Relationship
To enable you to
optimise
your
customer relations
we provide the following services:
•
Customer relationship management – CRM provides more than a data pool!
•
Branded customer service – Let the customer „experience“ your brand!
•
Customer orientation and service quality – Personal service by personal
development!
•
Complaint management – A complaint is a gift!
•
Personal guarantee – Make sure that your name stands for quality!
•
Personal quality – The condition to every kind of quality!
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2
Leadership & Managing People
To enable you to
lead
your employees
effectively
we provide the following services:
•
Leadership-program –
Develop your managers on all levels
systematically!
•
Performance management –
Lead your employees’ performance effectively!
•
Development center –
Analyse your managers‘ potential!
•
Leadership by coaching
– Lead yourself and your team to success!
•
Fast assessments –
Assess your employees quickly and precisely!
•
Management Coaching -
How you deal with challenges in a professional way!
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Onboard-Coaching -
Accompanying executives from day 1 - 100 in a new position3
TakeOff-Coaching -
Takes care of the lasting top-performance of experienced executives3
Top Management-Coaching -
Implementing visions and strategies together with a sparring partner3
Change & Strategic Alignment
To enable you to
realise
new
strategies successfully
we provide the following services:
Matrixmanagement – Take advantage of
complex environments!
Change management –
Use changes as chances!
Balanced scorecard –
Set goals and realise your vision!
EFQM –
Lead your company to best practice
!
Business intelligence –
Leading more effectively and reacting faster
!
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To enable you to increase your
personal potential
we provide the following services:
Sales training –
Inspire your customers
!
Conflict management
– Solving conflicts effectively
!
Delegating
– Trust others
!
Emotional Selling –
Make use of your emotional potential for selling
!
Time and self management with Outlook/Lotus Notes
– Gain time for the
essentials!
Presenting with impact
– Speak without anxiety and argue convincingly!
Teamship and outdoor team development
– Winning teams in the company
!
Professional moderation
– Managing conferences and meetings efficiently
!
Heart Work –
Discover and broaden your emotional intelligence
!
Stress management
– Make the most of your stress
!
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Description of topics in detail
You are interested? Please let us know and we´ll send you detailed
information just as shown about our consulting and training skills:
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Our uniqueness
We stand for the
experience of contents
.
We create
light bulb moments
.
We present
input vividly
– with examples, stories
and role plays.
We work with clear
pictures
to make contents comprehensible.
We ensure
learning points
with time tested reminder.
We guarantee
enduring transfer
for simple daily tasks.
We adjust to the
position
and
behaviour
of our participants.
We are a team with
personality
and
experience
.
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Our tools
We use
manifold tools
for consulting and training:
Personality and Leadership Questionnaires
PEQM (Personal Emotional Quality Meter)
Employee and Customer Surveys
360°-Feedback
Performance Management Tools
Fast Assessment Tool
Development Center
Balanced Scorecard
EFQM-Assessment
Business Intelligence System
Transfertools
Our Coaching Method
Our Coaching sessions: advance
step by step
!
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4
2
3
Orientation
•
What is the coachee’s current situation?
•
What are the coaching topics?
Clarification
•
Status: What has already been reached,
what has not?
•
What is the real problem?
Change
•
What are possible solutions?
•
Which changes do they require?
Conclusion
•
What would be an appropriate plan of action?
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Our learning concept for implementation
off
the
job
Characteristic:
Learning – with a time-out from daily work
Goal:
Inspiring input, enlarging perspectives and
behavioral training
Setting:
Seminars, group events, supporting documents for
participants
Characteristic:
Self-directed learning on the job
Goal:
Implementation of individual learning points in
daily work, refreshing, consolidation
Setting:
Take 90 module, transfer-tools, reminder
Characteristic
:
Learning – by constructive feedback on
the job
Goal:
Reflection of concrete behaviour,
motivation to individual
development, „fine-tuning“
Setting:
Coaching, feedback, key communicator
near
the
job
on
the
job
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Customer statements
Adalbert Neumann CEO ABB-ASJ„When we started our HR personal development program in 1997 we had ambitious goals. The program based on four pillars (Customers, culture, communication and continuous learning).
Before we started anything TMI did a powerful research to enable us to start the whole process in a very successful way. Today we can prove that we reached the set targets much faster than expected – mainly due to TMI’s professional way of coaching us through the process. A tremendous success!”
„For both planning and implementing our TQM-process we fortunately picked a premier league training and consultancy agency – TMI.
Due to the competence, personal attitude and high engagement of all people within TMI Germany during the whole process we are in the leading position within ThyssenKrupp AG when it comes to TQM.“
Sieghard Schade
Quality Manager Thyssen Krupp Steel
Customer statements
Markus Troche
Departement Manager Claims Departement / Network/ Motor Vehicle Assessor
„The feedback of our employees to the claims management training delivered by MACC was overwhelming. Not only that the training did motivate our employees, it also made them much more self-confident in tackling their tasks on the phone.
The success is visible: The satisfaction of our employees is increased and we managed to boost the procurement rates to our automobile network partners by about 60%.“
Markus Lennartz
Head of staff
Corporate Office René Obermann
Deutsche Telekom AG „2007 Deutsche Telekom established the „Service Academy“ in
order to implement service orientation at all levels of hierarchy and in all departments of the organisation on its way to service
excellence.
During the development of the concept, the design of the products, and the implementation of the academy, TMI was a valuable
partner, who sets an example concerning service orientation, who can convince others both conceptionally and didactically and who achieves excellent results.“
Copyright © 24 Ulrich Breimann HR Director Germany EMC2 Deutschland GmbH
„TMI is an important business partner for EMC who is supporting our personnel development both in field of executives and non-executives. At this we cashed in on traditional TMI know-how such as Time Management.
Besides, TMI managed successfully to tailor trainings and workshops to the specific needs of EMC2 in different projects.
For us it has been an important cornerstone to establish our company’s
principles with the help of TMI. These principles now form the basis of EMC’s HR development.“
„TMI optimally helped us to approach our core topic of complaint handling and implement it with a lasting effect.
TMI provided us benchmarks by an international TMI survey which enabled us to define our own position.
Subsequently, TMI developed a training concept in close collaboration with us which appealingly trains our employees to deal with the
emotionally difficult topic of “complaints“ frankly and cordially.
At the same time we had the opportunity to relay the newly developed in house tools and strategies to sensitised participants.“
Winfried Clarenbach
Quality Manager Sparkasse KölnBonn
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Transformation Managed with Inspiration