ABSTRACT ABSTRACT
The purpose of this project is to provide the complaints for different products and getting reply from the The purpose of this project is to provide the complaints for different products and getting reply from the products handling teams.Customers ma
products handling teams.Customers may have complaints y have complaints about its products. about its products. They will be They will be given an given an email id foremail id for each product, where they can send an email when they have a complaint to register. The emails will get each product, where they can send an email when they have a complaint to register. The emails will get converted to complaints and get assigned to the persons handling that product. The complaints can be assigned converted to complaints and get assigned to the persons handling that product. The complaints can be assigned to different persons and will get tracked to closure. The person handling the complaint will have the facility to to different persons and will get tracked to closure. The person handling the complaint will have the facility to communicate with the customer via emails through the
communicate with the customer via emails through the systemsystem
Existing System: Existing System:
The existing Complaint Management system, In Existing System Customers of the Organization has to Visit the The existing Complaint Management system, In Existing System Customers of the Organization has to Visit the Organization Whenever they have any Complaints regarding the Products of the Organization, This wastes lot Organization Whenever they have any Complaints regarding the Products of the Organization, This wastes lot Of time When ever a customer of the bank requires service from the bank he required moving to the bank and Of time When ever a customer of the bank requires service from the bank he required moving to the bank and then he required to submit the compliant to the specified officer. The problem is written in paper and will be then he required to submit the compliant to the specified officer. The problem is written in paper and will be submitted at the bank. Then the manager will look after it and then he will take care about the customer’s submitted at the bank. Then the manager will look after it and then he will take care about the customer’s problems.
problems. After After that that the the manager manager will will enquire enquire and and allocate allocate the the problem problem to to the the specified specified person person in in thatthat department. The person will enquire the problem
department. The person will enquire the problem and then rectifies it.and then rectifies it.
Limitations in Existing System Limitations in Existing System
Here in the existing system the customers need to Here in the existing system the customers need to visit the organization.visit the organization.
The current system is very slow in access.The current system is very slow in access.
The complete current system is manual system and The complete current system is manual system and it will not provide any kind it will not provide any kind of security to the data.of security to the data.
Proposed System: Proposed System:
In the proposed system we have the following new implementations: Users of the system, Customers of the In the proposed system we have the following new implementations: Users of the system, Customers of the Complaint Management System. Here again any number of groups can be assumed. The complaints can be Complaint Management System. Here again any number of groups can be assumed. The complaints can be
assigned to different persons and will get tracked to closure. The person handling the complaint will have the assigned to different persons and will get tracked to closure. The person handling the complaint will have the facility to communicate with the customer via emails through the
facility to communicate with the customer via emails through the system.system.
The proposed system is automated process of sending request through the web based system. The complaints The proposed system is automated process of sending request through the web based system. The complaints can be sent easily by the customer from anywhere. The services are given through the system are through the can be sent easily by the customer from anywhere. The services are given through the system are through the email.
email.
Advantages over Existing System Advantages over Existing System
The Advantages of the proposed system are: The Advantages of the proposed system are:
.The proposed system is completely automated s.The proposed system is completely automated systemystem
The customers can easily access there databaseThe customers can easily access there database
The email facility provides the customer interactionThe email facility provides the customer interaction
This also provides security for the customer informationThis also provides security for the customer information
Scope of the Project: Scope of the Project:
It scope of the
It scope of the project project is to be accessed any where in the is to be accessed any where in the organization . the user can enter organization . the user can enter his detailshis details From any internet .
From any internet .
Modules Description: Modules Description:
The complaint management system contains 5 modules The complaint management system contains 5 modules
1.
1. System Admin ModuleSystem Admin Module 2.
2. Product Admin ModuleProduct Admin Module 3.
3. Product Handling Team ModuleProduct Handling Team Module 4.
4. Customer ModuleCustomer Module 5.
5. System Interface ModuleSystem Interface Module
1)
The admin can view all
The admin can view all the team details and tthe team details and the all the customer details he all the customer details ..
2)
2) Product Admin ModuleProduct Admin Module
He can View Complaint details and Forward Complaint to Product Handling Team He can View Complaint details and Forward Complaint to Product Handling Team
3)
3) Product Handling Team ModuleProduct Handling Team Module
He can Communicate with Customer and Generate Solution He can Communicate with Customer and Generate Solution
4)
4) Customer ModuleCustomer Module
He can
He can view his view his Profile and Profile and Send ComplaintSend Complaint
5)
5) System Interface ModuleSystem Interface Module
It can internally Generates Complain ID It can internally Generates Complain ID
Functions Functions
System Admin ModuleSystem Admin Module
Product Admin ModuleProduct Admin Module
Product Handling Team ModuleProduct Handling Team Module
Customer ModuleCustomer Module
System Interface ModuleSystem Interface Module AUTHENTICATION AUTHENTICATION::
Login to the system through the first page of the applicationLogin to the system through the first page of the application
Change the password after login to the application.Change the password after login to the application.
Help from the system. Help from the system.
Features to be implemented: Features to be implemented:
Connection poolingConnection pooling
Normalized database Normalized database
Prevention of duplication loginPrevention of duplication login
Design patternsDesign patterns
Three-tier architectureThree-tier architecture
MaintainabilityMaintainability
Easy deployment with Ant script.Easy deployment with Ant script.
Exception handlingException handling
Client-side validationsClient-side validations
System Requirement Specification: System Requirement Specification: Software requirements:
Software requirements:
Web Presentation: HTML, CSSWeb Presentation: HTML, CSS
ClientClient – – side Scripting: Javascript side Scripting: Javascript
Programming Language: JavaProgramming Language: Java
Web based Technologies: JNDI, Servlets, JSPWeb based Technologies: JNDI, Servlets, JSP
Database Connectivity API: JDBCDatabase Connectivity API: JDBC
Debug Tool: Log 4JDebug Tool: Log 4J
CASE tool: Rational Rose, Visual Paradigm, Enterprise ArchitectCASE tool: Rational Rose, Visual Paradigm, Enterprise Architect
Backend Database: Oracle/SQL Server/MY SQL/MS AccessBackend Database: Oracle/SQL Server/MY SQL/MS Access
Operating System: Windows XP/2000/2003, LINUX, SolarisOperating System: Windows XP/2000/2003, LINUX, Solaris
J2EE Web/Application Server: Tomcat/Weblogic/Websphere/JBoss/Glass FishJ2EE Web/Application Server: Tomcat/Weblogic/Websphere/JBoss/Glass Fish
IDEs: Eclipse with My Eclipse plug-ins/Net Beans/RADIDEs: Eclipse with My Eclipse plug-ins/Net Beans/RAD
Browser: IE/MozillaBrowser: IE/Mozilla
Hardware Requirements: Hardware Requirements:
Pentium Pentium processor processor --- --- 233 233 MHZ MHZ or or aboveabove
RAM RAM Capacity Capacity --- --- 128MB128MB
Hard Hard Disk Disk --- --- 20GB20GB
Floppy Floppy disk disk --- --- 1.44 1.44 MBMB
CD-ROM CD-ROM Drive Drive --- --- 32 32 HZHZ