JOB DESCRIPTION
Last Updated on June 5, 2015
Job Title Contract Manager
Project/Contract Winnipeg Richardson International Airport (YWG)
Department/Service Airport Operations Support Services
Reporting To (Job
Title) Managing Director, Winnipeg Airport Services Corp. (WASCO)
Main Purpose of Job
Responsible for the mobilization and ongoing management of the Airport Operations Centre (AOC), Baggage Operations Centre (BOC) and Pass Office at YWG in accordance with the contract. Responsible for all operational staff, budget and performance of the services provided under the contract.
Main Duties & Responsibilities
1 Be responsible for the efficient delivery of the company’s contractual
commitments, operational staff, budget and performance of the services.
2 Contribute to the contract by maintaining a close liaison with the client to
ensure day to day requirements of the contract are met.
3 Be responsible for contractual performance in accordance with agreed budgets, compliance with the performance monitoring systems, / SOPs /
regulations, and continually improve cost efficiencies and processes.
4 Deliver, at all times, high quality services within the contract by applying professional expertise and management along with compliance against
the contractual requirements.
5 Formulate in conjunction with Company Management and the Client, suitable strategies to meet the demands of service provision and ongoing
continuous improvement.
6 Exercise financial and commercial company procedures to maximise
profitability of operations and deliver ongoing cost savings.
7 Produce an overall contract budget and be responsible for actual performance against the approved budget taking remedial action when
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8 Cost effectively manage the Company’s business relationships with all suppliers and sub-contractors in order to achieve best value for money
and develop supply and sub-contractor relationships.
9 Implement and maintain the performance monitoring system and be
accountable for the monthly performance.
10 Actively promote the development of professional codes of practice and legislated requirements in order to align organisational and local business
needs.
11 Promote the highest standards of customer care and to monitor the quality
of all services provided to customers
12 Work with Human Resources to recruit, select, manage, motivate and develop staff to maintain the highest standards of professionalism and
customer service.
13 Develop excellent communication and relationships at all levels with the
team, the client organization, customers and the wider community.
14 Ensure the appraisal of the performance of all staff and provide relevant training and development to achieve the highest standards of personal
contribution in collaboration with Human Resources.
15 Work closely with the Mobilization Manager, stakeholders and the client to
ensure a seamless mobilization of the contract.
16 Represent the company as an active participant in appropriate client
airport-related meetings/committees.
17 Be part of the contract out-of-hours team, ensuring the successful delivery
of the service within the full operational coverage (i.e. 24/7day/365/year).
18 Monitor and deliver Key Performance Indicator (KPI) results on a monthly
basis applying strategies for improvement.
20 Comply with the Company’s Policies, Management Plans and Procedures
21 Fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy and Health & Safety Management
Plans
22 Support the Company's Quality Policy Statement and actively participate
This job description was agreed on ...(date)
Signed ... Signed ...
POST HOLDER LINE MANAGER
Name ... Name ...
23 Undertake such other duties appropriate to the level and character of work
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PERSON SPECIFICATION
Last Updated on June 5, 2015
Job Title
Contract Manager Project/Contract
Winnipeg Richardson International Airport (YWG) Department/Service
Airport Operations Support Services Reporting To (Job Title)
Managing Director, Winnipeg Airport Services Corp. (WASCO) Main Purpose of Job
Responsible for the mobilization and ongoing management of the Airport Operations Centre (AOC), Baggage Operations Centre (BOC) and Pass Office at YWG in accordance with the contract. Responsible for all operational staff, budget and performance of the services. provided under the contract.
Main Attributes Required Essential
Must possess a post-secondary education in a field related to Airport Operations (i.e.
1 Aviation, Transportation and/or Logistics), or an acceptable combination of education
and/or experience.
Must have experience in Airline/Airport Operations and will have proven skills in providing
2 customer service.
3 Previou
per ann
s Management experience in service delivery with a minimum value of $2 million um preferably within the aviation industry.
Strong business acumen with previous budgetary experience and responsibility in the
4 region of $2 million per annum.
Ability t
5 maintai o meet enhanced government security clearance requirements to obtain and n a Transport Canada security clearance.
Experie
6 nce working in a highly regulated environment.
Ability to analyze and interpret data, determine implications and provide
7 recommendations.
Customer focused with knowledge, experience and understanding of a customer centric
8 environment responding to customers and taking personal responsibility.
Ability to develop new insights into situations; questions conventional approaches;
9 encourages new ideas and innovations; designs and implements new or cutting edge
10 Logical, intuitive, systematic problem solver with attention to detail.
11
Strong decision making skills in order to make well-informed, effective, and timely decisions, even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
12
External awareness in order to understand and keep up-to-date on local, national and international policies and trends that affect the organization and shape stakeholders’ views and how the company impacts that external environment.
13
Ability to modify his or her approach to achieve a goal by being open to change and new information and then rapidly adapting to new information, changing conditions or
unexpected obstacles
14 Strong relationship management in order to deliver the correct level of service while managing the expectations of the users and client.
15 Strong leadership skills to lead people through motivation and empowerment and projects by directing, influencing and prioritizing.
16 Ability to align team to meet business requirements ensuring targets and deadlines are consistenty met.
17 Holding others accountable – setting performance standards. Knowledge of succession and manpower planning.
18 Previous experience of developing operational policies and procedures.
19 Sound communication and presentation skills. Ability to inspire operational teams to deliver results. A positive attitude. Keeping people informed.
20 Established integrity in order to act on values and beliefs.
