Victorian Quality Council

www.health.vic.gov.au/qualitycouncil

Victorian Quality Council

Dr Sherene Devanesen Chair 2008-2012

History

 The VQC was established in 2001  Term 1, 2002-2005:

Chaired by Dr Michael Walsh  Term 2, 2005-2008:

Chaired by A/Prof Christine Kilpatrick  External evaluation 2007

Terms of Reference:

Substantive Changes

 4-year term - 2008-2012

 Reporting - Quarterly (2008-2012) cf. annual (2002-2008)

 Projects - Require fewer, but with greater system, state-wide and sustainable impact

 Educate health sector about quality and safety issues (2008-2012)

 Collaboration - No specific bodies stipulated (2008-2012)

 Active consumer engagement (2008-2012)  Role beyond public health services

The Victorian Quality Council…

 Advises the Minister for Health and the Department of Health

 Develops a four year strategy to improve the quality of health care

 Collaborates with stakeholders

The Victorian Quality Council

Ms Alison McMillan Dr Annie Moulden Ms Liza Newby Ms Shelly Park A/Prof Leslie Reti Dr Bill Shearer A/Prof Alan Wolff Dr Simon Fraser

Dr Robert Grenfell Prof Michael Grigg Mr Ivan Kayne Mrs Sue Kirsa Mr Steve Marshall Ms Linda McCoy Dr Sherene Devanesen Ms Jodie Ashworth Ms Jo Bourke

A/Prof Caroline Brand Ms Maree Cuddihy Mr Martin Day Ms Lydia Dennett

Our Vision

The Victorian Quality Council leads and influences the quality and safety agenda to achieve safer, better health care for all Victorians.

Outline of Strategic Directions

2008-2012

 New models of care  Communication and multi-disciplinary teams Providing Tools & Resources  Clinical audit  Making better use of data  Electronic media Enhancing Clinical Leadership  Clinical Leadership Program  Fellowships and exchanges Improving the Patient Journey  Patient centred care  Transitions between care  Health literacy Our Values  Leadership  Commitment  Objectivity  Collaboration  Relevance  Respect

VCQ Operating Structure

2008-2012

Completion of Term 2 Projects

 Acute pain management audit tool

 Addressing restraint and seclusion practices -completed

 Pressure ulcer basics (PUBS) for residential aged care – on-line resource delivered

 Falls online education package

Education

 Podcast series on quality and safety

issues

Initial topics:

 Patient centred care  Clinical handover  Clinical leadership  TeamSTEPPS

 Patient Safety indicators

 Ability to print out certificates on

Clinical Leadership Working Group

Associate Professor Les Reti

Objective

 Build clinical leadership capacity

 Fellowships / Sponsorships

Clinical Leadership Working Group

Structured leadership program

 To design, develop and pilot a clinical leadership program in quality and safety

 emerging clinical leaders across all health disciplines

 February forum identified concepts  aiming for program launch in 2011

Clinical Leadership Working Group

Forum attendees:

Victorian Quality Council

The Royal Australian and New Zealand College of Obstetricians and Gynaecologists Latrobe Community Health Service

Department of Health

Victorian Healthcare Association

The Royal Australasian College of Surgeons Victorian Managed Insurance Authority Melbourne Health

The Royal Australasian College of Physicians

NHMRC National Institute of Clinical Studies General Practice Victoria

Austin Health

Clinical Excellence Commission

Emergency Care and Innovation Network Paediatric Clinical Network

Renal Health Clinical Network

Victorian Health Service Management Innovation Council

The College of Nursing

Institute for Healthy Leadership, WA Health

Western Health

Queensland Health Workplace Culture and Leadership Centre

Eastern Health

Maternity & Newborn Clinical Network Leadership Group

Department of Health, SA Barwon Health

The Australian Commission on Safety and Quality in Health Care

Monash University Faculty of Medicine, Nursing, and Health Sciences

Bendigo Health

Centre for Research Excellence in Patient Safety

St Vincent's and Mercy Private Peninsula Health

Peter MacCallum Cancer Centre Wimmera Health Care Group Royal Women's Hospital

Clinical Leadership Working Group

Forum presenters:

Dr Sherene Devanesen

Chair, Victorian Quality Council

Dr John Øvretveit

Director of Research and Professor of Health Innovation and Implementation, Karolinska Institute Medical Management Centre, Stockholm Sweden

Professor Cliff Hughes

Chief Executive Officer, Clinical Excellence Commission, NSW

Ms Jan Phillips

Senior Director, Workplace Culture and Leadership Centre, Queensland Health

Associate Professor Les Reti

Chair, VQC Clinical Leadership Group

Professor Steve Wesselingh

(Panel facilitator)

Dean, Faculty of Medicine, Nursing and Health Sciences, Monash University, Melbourne

Mr Etienne Scheepers

Executive Director, Workforce Division Department of Health, SA (Panel member)

Clinical Leadership Working Group

Travelling Fellowships

 Now direct alignment of fellowship topics with VQC strategic priorities

 Six $20,000 fellowships

 2010-11 funding round closed 10 May 2010

Sponsorships

Patient Journey and Communication

Steering Group

Dr Annie Moulden

 Health Literacy Group – Mr Ivan Kayne AOM  Patient Transfer Group – Dr Simon Fraser

 Culture & Communications Group – Ms Maree Cuddihy

Health Literacy Working Group

Objective: To support improved health

Health Literacy Working Group

Project: Consumer Training Project

 The services of the Health Issues Centre has been engaged to develop and pilot 3

independent Victorian Registration and

Qualifications Authority registered courses.

1. Introductory course on health literacy 2. Higher level – eg. for CAC members

3. Advanced course – for consumer advocates and some consumers

Patient Transfer Working Group

Objective:

 Improve and standardise information

flow and provide decision support tools

to assist inter-facility transfer of

non-critical patients.

Patient Transfer Working Group

Project: Standardisation of

Inter-hospital Patient Transfer Form

 Activities:

 Pilot of patient transfer form Aug-Oct

2010

Culture & Communication

Working Group

Objective

 Provide guidance for improving communication within health organisations with particular

emphasis on supporting effective multidisciplinary teams.

Culture & Communication

Working Group

Project 1 — TeamSTEPPS™

program

 Evidence-based, teamwork training system to improve communication and teamwork skills.

Culture & Communication

Working Group

Project 2 — The Next Steps: Having

conversations on Life and Death

 Training resource to assist in management of end-of-life care

Metrics & Monitoring Group

Ms Alison McMillan

 Advance clinical audit practice in Victoria.

 Build capacity in health services and within clinical specialties to utilise data for measuring and

monitoring the quality of their service delivery.  Utilise data more effectively within the VQC to

inform strategic advice to the Minister, contribute to policy submissions and to answer key quality and safety questions as required.

Metrics & Monitoring Group

Project 1

 Pilot Patient Safety Culture Survey

Metrics & Monitoring Group

Project 2

 Measuring and Monitoring Quality and

Safety in Victorian Health Services paper