PRODUCTS, SERVICES AND SOLUTIONS

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Creativity in production

PRODUCTS, SERVICES AND SOLUTIONS

With the extent of our expertise in data and voice processing, we have been delivering sophisticated and reliable products for our customer’s unique needs in automated data and communication management since 2001.

DB Streams, Inc. is an innovative creator of Voicer™ Platform which enables clients to build scalable, next generation voice solutions. Our product and services portfolio is based on cost-effective and technically sophisticated solutions to offer more flexible, reliable and feature proofing at al times. Our solutions can certainly be customized and integrated into your existing applications, in order to meet your unique needs.

DB Streams is committed to delivering high levels of customer care and satisfaction. Serves customers in Canada, United States, and Worldwide. Sincerely,

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PRODUCTS

• Voicer™ Call Recorder (CR)

• Voicer Customer Relationships Manager (CRM)

• Voicer Interactive Voice Response (IVR)

• Voicer Text Messenger (TMS)

• Information Servers

The following products will be detailed in the subsequent sections of this catalog.

Please visit www.voicer.ca/products for complete line of products and most up-to-date information about our products provided.

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Voicer CR offers most benefits where high security, high quality and large volumes of data are involved.

Features:

• Centralized database and access.

• Stores up to 15,000 hours (standard, but easily expandable) of telephone conversations in standard audio files.

• Plays a legal disclaimer automatically, or, on-demand, before each call is recorded.

• Allow recording of incoming or outgoing calls or extensions.

• High quality of recording by automatic gain control (AGM).

• Caller ID information automatically labels incoming calls (may require Caller ID feature from telephone company).

Applications:

Quality Assurance: Call handling can be monitored periodically to see where the improvements are needed.

Agent Training: It is often helpful to improve agents call etiquette and their ongoing education.

Call Proof: Eliminates "he said/she said" disputes. Security/Liability: Being accountable to your clients. Brings more value to your business.

Specifications:

• Analog, PRI, VoIP line interfaces

• Linux based, Full web support.

*Please visit www.voicer.ca for more information.

VOICER CALL RECORDER (CR)

Call recording (logging) is the process whereby a telephone conversation between one or more participants is recorded for future reference.

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Features:

• Detect and answer (or reject) incoming calls

• Make outgoing calls

• Play and record voice files

• Collect DTMF (touch-tone) digits

• Implement Menus

• Action database operations

• Retrieve Caller Line Identity information

• Call other subroutines or external programs

• Speak out information such as dates, numbers and sum of quantities

• Standard, Enterprise and Corporate editions of Voicer are available.

Applications:

Client Database

Sales, leads and interactions Info-Line Systems

Remote Agent (Work At Home Employees)

Specifications:

Linux based, Full web support. Ships as:

Complete unit with software, hardware and

customization. Available in standard and customized versions.

*Voicer CRM is also offered as a service. Please visit voicer.ca for details.

VOICER CRM

Voicer Customer Relationship Management (CRM) is an enhanced product which allows enterprises to automate client interactions in a highly reliable and secure platform. It offers friendly instructions (can be customized) and records about the interactions (calls) for reference and quality assurance purposes.

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myCheckUp, an automated (ticket) callback system, which enables you to improve your customer satisfaction by surveying target audience and recording responses.

The simple web interfaces of myCheckUp allow you to:

• Automatically connect to the ticketing system and make the calls for the owners of closed or pending tickets.

• Create customized phone surveys.

• View, download and receive automated email of reports on data and results.

• Configure surveys, schedule calling times & holidays when you would prefer to contact your customers.

• Group the calls for better organization with implemented group types, such as residential, premium or corporate.

myCheckUp is an easy to use and pre-configured with hardware and software included, as a complete turn-key system.

Features:

• Plays questions over the phone and records responses via keypad.

• Asks predefined questions to rate your service by touch-tones.

• Records your customers' vocal responses if they choose to leave you a message about service they have received, or, about any questions of your choosing. Applications: Data Collection/Research Virtual Office ISPs Specifications:

• Analog, PRI, VoIP line interfaces

• Linux based, Full web support. Ships as:

Packages with 4-24 ports Analog hardware or 2xPRI, software and customization.

*Please visit www.voicer.ca for more information.

myCheckUp

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Voicer Interactive Voice Response (IVR) allows you to simulate a receptionist. It offers friendly instructions (customized) and routes the calls to the right departments or extensions.

Features:

• Simplified mailbox creation

• User-friendly operation

• Personalized greetings

• Email notification

• Call recording, optional

• Distribution lists

• Supports up to 2 million

• Mailboxes and 15,000 hours of message recording (standard)

• Multi-language menus

• Company Directory

• Time and day call routing

• Holiday schedules

• Customized system messages

Applications: Telephone Banking Virtual Office Call Routing Specifications:

Packages with 4-32 port hardware, software and customization

*Please visit www.voicer.ca/products/ivr for more information.

VOICER IVR

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Voicer Text Messaging Server (TMS) is a text messaging system which can deliver mass amount of text messaging to the predefined list of (cellular) users.

Features:

• User-friendly operation

• Customizable delivery options

• Distribution lists

• Multi-language menus

• Time and day delivery

• Holiday schedules

• Customized messaging

Applications:

Weather, traffic notifications Registrations or product renewals Emergency services

Specifications:

Full hardware, software and customization.

*Please visit www.voicer.ca/products/tms for more information.

VOICER TMS

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DB Streams provides the solutions, services, tools and technology that enable enterprises and carriers to connect people with information to promote customer satisfaction.

Features:

• Digit driven control

• Embedded Menus

• External Database connectivity

• Auto Caller Line Identity detection

• Pop-up menus

Applications:

Account information Inventory operations

Reservations over the phone

INFORMATION SERVERS

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SERVICES

• Text to Talk

• Viatext

• Voicer™ Suite

• 1-800 Lines

• Information Management

• IS/IT Consulting

• Training

The following services will be detailed in the subsequent sections of this catalog. Please visit www.voicer.ca/services for complete list of services and most up-to-date information about our services offered.

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text2talk is a unique service by DB Streams, which allows you to call anywhere in North America on your cellular phone for just 5¢ per minute!

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Text messaging for your business

Viatext by DB Streams offers unique benefits to extend your business to the global text messaging audience.

Reach your customers, employees and partners anywhere, anytime with no need to build infrastructure or enter into long and complicated processes. Simply add global text messaging functionality to your organization by viatext.

Unique Benefits

• Instant Confirmations.

• Send Appointment reminders.

• Provide notifications about emergencies.

• Tell customers about promotion items, registrations or order approvals.

• Keep your staff informed.

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*Simply visit www.voicersuite.com information or to access the service.

Voicer Suite is an all-purpose ERP & CRM solution featuring a multi-user environment and compatibility with existing systems.

It is an ideal solution for small and mid-sized businesses.

With its user-friendly and easy to navigate interfaces, Voicer Suite is the top of the line product for overseeing customer interaction. Having all the information

available to all authorized users helps you to better manage your customer relationships more efficiently and promptly.

Voicer Suite provides you a solution with the well known three elements of a good Customer Relationship Management structure:

- Well-trained Staff - Excellent Practices - Top of the line system

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Need a toll free line? We provide all the technology and expertise to make it happen.

Features:

• Outgoing/Incoming call routing

• Play and record voice files

• Collect DTMF (touch-tone) digits

• Implement Menus

• Database operations

• Retrieve Caller Line Identity information

Applications: Technical Support Message Delivery Registrations Information Services

1-800 LINES

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We provide consulting, development, and technical support for all types of information management as well as deployment of such environments.

Professional Services:

• Database design and modeling

• RDBMS Administration

• Tune-up and migration

• 3rd_{part software implementations}

Applications: Database security Database migration Performance tuning Database development Software deployment Billing Operations

INFORMATION MANAGEMENT

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Our consulting services are a cost-effective solution to either out-source your IT operations, or, to supplement existing staff on an as-needed basis.

Professional Services:

By using our extensive experience in the computing, database and telephony fields, we can help you evaluate your requirements, and work within your budget to design and

implement the best technology and feasible solutions for your business.

Services include:

• Operating systems support

• IS/IT application deployment

• Storage, backup and recovery

• System and network security

• Voice infrastructure

• Database, RDBMS

• Custom software design

IS / IT CONSULTING

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DB Streams regularly introduces training activities to meet our customers' needs and to ensure maximum productivity.

Training is presented at DB Streams’ facility or on site to meet your individual company needs. All the courses offered at individuals or

employers best suitable hours.

Courses offered: • Voicer • RDBMS • SQL • Programming Languages • Linux • Operating Systems

TRAINING

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COMPUTER TELEPHONY HARDWARE

• OpenPCI Boards (analog)

• OpenLine Boards (analog)

• OpenPRI (digital)

DB Streams is the North American distributor of leading telephony hardware, Voicetronix of Australia. VoiceTronix telephony boards can be used with Linux or other operating systems. VoiceTronix provides open-source, very reliable drivers and API for low-level development of voice applications.

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Voicetronix - OpenPRI

OpenPri series of compact E1/T1 PCI interface cards are specifically designed for high-density digital (ISDN) line telephony and data applications.

The cards support voice and data protocols over full and fractional T1 and E1 lines. Both single and dual span E1/T1 configurations are available.

Applications:

• Interactive Voice Response (IVR) answering services.

• Automatic Call Distribution (ACD) systems. • Voice over IP (VOIP) Gateways.

• PBX and IP-PBX Systems. • Conferencing.

• Call recording systems. • Call Center systems.

Features:

• Single or dual span, software configurable E1/T1 ports

• The ability to separate onboard data and voice from mixed environments

• A standard-sized, 2U form factor enabling the installation of multiple cards within a single PC chassis

Ordering OpenPRI:

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Voicetronix - OpenPCI

The OpenPCI series is new entry level CT hardware platform offering four (4) and eight (8) Loop-Start (FXO) or Station (FXS) ports on a PCI 2.2 bus interface running on Linux. It is suitable for low density PC based

telephony applications including: • IP-PBX and PC-PBX systems. • Call Recording.

• Interactive Voice Response (IVR), Auto Attendant and Voicemail systems.

Features:

• A choice of 4 or 8 FXO/FXS ports with the ability to mix and match any of these port types in bundles of 4 ports.

• Support of 32 bit (5V) and (3.3V) PCI2.2 Bus architecture.

• Higher port densitiy solutions by simply installing multiple cards within the PC chassis.

Ordering OpenPCI:

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Voicetronix – OpenLine / OpenLog (4 x FXO)

The OpenLine / OpenLog is a low-cost 4 port Computer Telephony (CT) card designed for developers of PC based applications. Applications: • VoIP • Automated Attendant • Voicemail • Telemarketing Specifications: • Uses PCI bus

• Comes with Linux, FreeBSD and Windows 98/2000/NT drivers

Features:

• Four terminating analogue (loop start) telephone ports which are functionally and electrically equivalent to a telephone and are capable of terminating lines from an external exchange or Private Business Exchange (PBX) .

• Fixed point DSP that performs control, signal processing, and Host PC communications functions

• Comprehensive API

• Call Progress Analysis

• DTMF detection and generation

• User defined tone generation and detection

• Voice compression modes: ADPCM at 32 kbit/s, 64 kbit/s A-law and mu-law PCM, 128kbit/s linear PCM

• DSP echo cancellation - ideal for VoIP

Ordering OpenLine / OpenLog: