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Total Quality Management : the development, application and analysis of a Total Quality Management paradigm in healthcare

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Figure

Figure 1 The Internal Market
Figure 5 The Deming Wheel (Deming, 1988)
Figure 7 The re-engineering approach to corporate transformation. Talwar (1993).
Figure 8 Malcolm Baldridge National Quality Award CriteriaEvans and Lindsay (1993). The Management and Control of Quality (West Publishing Co).
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