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TSX-V: DOC OTCQB:DOCRF

THE DOCTOR WILL SEE YOU NOW

INVESTOR

PRESENTATION

July 2020

Software & Services Inc.

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DISCLAIMER

Certain statements contained in this presentation constitute forward-looking statements. The words “anticipate”, “continue”, “estimate”, “expect”, “may”,

“will”, “project”, “should”, “believe” and similar expressions typically are used to identify forward-looking statements. The use of forward-looking statements reflects our current views, expectations, estimates and/or projections with respect to our performance, business and future events, and in this presentation includes statements relating to, among others: expectations regarding our business; expectations relating to our business goals, objectives and schedules;

expectations regarding our pre-clinical programs and clinical development plans. Forward-looking statements are based on the then-current

expectations, forecasts and assumptions about the business and the industry and markets in which we operate, including, among others: that there will be no unforeseen delays, disruptions, market forces, regulations or laws that will prevent us from operating our business; and that we will be able to obtain the capital we require. Forward-looking statements are not guarantees of future performance and involve risks, uncertainties and assumptions which are difficult to predict, including, without limitation: that we may experience unforeseen delays, financing difficulties or costs that will impact our projects, operations, financial performance or liquidity; that we will not be able to advance our business plan or continue operations; that we will not be able to obtain insurance for our operations; that we will not be able to protect our intellectual property; that we will not be able to develop and commercialize, or obtain regulatory approvals to commercialize, products derived from our intellectual property; that we will not be able to recruit and enroll patients for clinical trials; that we will not be able to successfully complete our clinical studies; that during clinical trials for products developed under our intellectual property may cause undesirable and potentially serious side effects which may delay or prevent regulatory approval, commercialization and market

acceptance; that regulatory approvals of products developed from our intellectual property may result in significant delays; that we may not obtain

additional third party customers using our services for clinical trials; and those risks relating to the occurrence of national disasters, hostilities, acts of war or terrorism, our reputation, our key personnel, competition, employee relations, potential downturns in economic conditions, foreign exchange fluctuations, fluctuations in the currency markets, inflationary pressures, changes in interest rates, changes in regulatory requirements which may alter or prohibit

investment in our business, or changes in national and local government legislation, taxation, controls, regulations and political or economic developments in Canada or any other country in which we operate or intend to operate. These risks, as well as others, could cause actual results and events to differ materially from those anticipated in such forward-looking statements. Accordingly, readers should not place undue reliance on forward- looking statements and information, which are qualified in their entirety by this cautionary statement. These statements speak only as of the date of this presentation and we do not undertake any obligations to update such forward-looking statements, except as required by applicable securities law.

Market and industry data contained in this presentation is based upon information, surveys or studies conducted by independent third parties and independent industry or general publications and our knowledge of, and experience in, the markets in which we operate or intend to operate. We have no reason to believe that such information is false or misleading in any material respect, however market and industry data is subject to variation and cannot be verified with complete certainty due to limits on the availability and reliability of raw data, the voluntary nature of the data gathering process and other limitations and uncertainties inherent in any statistical survey. This information has not been independently verified by us or any of our respective directors, officers or representatives and no representation is given as to the accuracy of any of the data from third party sources referred to in this presentation.

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The Doctor Will See You Now

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team MANAGEMENT

Dr. Hamza completed his MD and Family Practice degree at the University of Alberta. He founded

HealthVue in 2005 and grew the business to include four interconnected high-tech clinics. He also has extensive capital markets experience, taking private companies public and sitting on public company boards.

Dr. Essam Hamza MD

CEO

Kanchan obtained an MBA from the University of

Toronto's Rotman School of Management. Prior to joining the management team at CloudMD, she worked at Scotiabank’s Head Office.

Kanchan has 8 years of progressive experience working in several industries including start-ups in the healthcare and technology spaces.

Kanchan Thindal MBA

COO

Dr. Amit Mathur has nearly 20 years of health experience as an optometrist and

entrepreneur. He cofounded Omni & Vision, a multi-location eye care clinic group and has been a consultant- lecturer to several pharma companies and participated on their Advisory panels. He also cofounded Livecare, a pioneer company in Telehealth.

Dr. Amit Mathur OD

President

Mena has 16+ years of progressive experience in auditing, accounting and entrepreneurial

management. He has held progressively senior roles at Deloitte, Domtar, and Enercare. Mena holds a BCOMM in Finance and Accounting from McGill University and multiple accounting designations.

Mena Beshay CPA, CMA, CFE

CFO

The Doctor Will See You Now

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team MANAGEMENT

The Doctor Will See You Now

TSX-V:DOC OTCQB:DOCRF

Dr. Ostrow was previously President and CEO of Vancouver Coastal Health Authority and has held progressively senior roles at VGH and Fraser Health. He is currently an Emeritus Professor of Medicine at UBC. He is the author/co-author of over 90 publications and consults on matters of health policy &

economics, technology and genomics.

Dr. David Ostrow MD, BSc., MA, FRCPC

CMO

Richard’s career spans over 30 years in global business development/sales. He most recently held a senior sales leadership role at Health Navigator, the market leader in clinical content within the digital health market. Health Navigator was recently acquired by Amazon (NASDAQ:AMZN) for the launch of their Amazon Care Service.

Richard Atkins

SVP Sales

Dr. Goyal is a respected healthcare thought leader in Ontario and over his 18- year career has established a vast network of

healthcare relationships.

He is an assistant clinical professor with McMaster University Department of Family Medicine, chairs both the District 5 and the local Primary Care

Network and previously held numerous leadership roles with the OMA.

Dr. Sohal Goyal MD, CCFP, FCFP

Head, Corp

Dev (ON) Chairman

Mark Kohler CPA, CA, ICD.D

Over 32 years of experience as an entrepreneur,

financial executive, and board member at leading North American healthcare, technology, and financial services companies. He recently led QHR

Corporation (TSXV:QHR)

through a transformation of

its healthcare businesses

resulting in the sale of the

company to Loblaws for

approx. $170 million.

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Canada continues to underperform below the

international average for timely access to primary health care ²

ACCESSIBILITY DOCTOR

SUPPLY RISING COSTS

A shortage of primary care doctors and nurses, especia lly in remote and rural

communities, leads to

clinician burn out and patients frustrated by long wait times.²

r

Newly licensed doctors are avoiding primary care because of these dynamics, which increases the pressure on an already st essed system.

Governments and payors facing

increasing costs that are simply

unsustainable.

"39% of Canadians who visited an ER indicated that they could have avoided the visit if they had better access to primary care." ¹

Approximately 15% of Canadians aged 12 and older don't have a primary care physician.³

Nearly two-thirds (59%) of seniors are unable to get a same-or next-day appointment

4

Almost 7 in 10 Canadians avoid seeing a doctor when they are sick because of long wait times, limited hours and physical barriers to care

5

4

SOURCES

1 https://www.canadiancentreforhealtheconomics.ca/wp-content/uploads/2017/06/Mehta-et-al.pdf 2 https://www.cihi.ca/en/seniors-think-canadas-health-care-systems-have-room-to-improve-survey-finds 3 https://www150.statcan.gc.ca/n1/pub/82-625-x/2015001/article/14177-eng.html

4 https://www.cihi.ca/en/seniors-think-canadas-health-care-systems-have-room-to-improve-survey-finds 5 https://www.ipsos.com/en-ca/news-polls/seven-ten-canadians-skipped-seeing-doctor-due-long-wait-times

INEFFICIENT USE OF RESOURCES

HEALTHCARE SYSTEMS ARE

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5 L

We have developed an innovative healthcare platform with a

patient centric focus that places the power back in the hands of patients.

Medical Software

AI, Telemedicine, EMR, Remote Patient Monitoring,

Personal Health Record Patient Portal

Medical Clinics Pharmacies

Allied Health Professionals

(i.e. Mental Health Counsellors)

PATIENT

OVERVIEW COMPANY

SOURCE:

* -

https://www.accenture.com/t20170628T011740Z__w__/us-en/_acnmedia/PDF-54/Accenture-Strat

The Doctor Will See You Now

CloudMD is a healthcare technology company that is strategically poised to take advantage of the

$10 trillion* untapped virtual care market.

TSX-V:DOC OTCQB:DOCRF

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The Doctor Will See You Now

24/7 real-time online booking followed by a confirmation and reminder system

Review medical chart & lab results in real-time

Secure chat with medical professionals

Connect health monitoring devices

AI Virtual Assistant will be able to assist the patient perform tasks such as taking patient history and triaging for the doctor

Skip the waiting room and see physician from the comfort of home or office via telemedicine

Reorder prescriptions and have delivered directly to their door

TSX-V:DOC OTCQB:DOCRF

The Doctor Will See You Now

Over 100,000 registered users combined on CloudMD and MyHealthAccess telemedicine platforms

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We are focused on a vertical growth strategy that is easily scaleable with low overhead. The clinics are being used as proof of concept for our remote and virtual services (i.e.

Nursing, Virtual Medical Office Assistant (MOA), Medical Billing

& Telemedicine).

MEDICAL CLINIC

EXPERTISE ACQUISITION

AUGUST

2018

MARCH2019 JANUARY 2019

APRIL 2019

JULY 2019

Patients have their own primary care doctor but can also be seen at any of our clinics thanks to

centralized patient records

24/7 online booking to reduce calls and no-shows

Virtual visits with doctors or nurses for patient convenience and

increased income for the clinics

Acquired

HealthVue Medical Clinics.

We have improved the traditional clinic model by implementing the following practices:

We have fully integrated medical clinics with a team of 40 physicians serving over 209,000 patients

NOVEMBER 2019

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Cloud Practice offers cloud-based electronic medical records (EMR) software applications for

physicians throughout Canada.

HEALTH TECH

EXPERTISE ACQUISITION

ClinicAid, a medical billing software processes upwards of $40,000,000

in payments to over 3,000 health providers on a monthly basis.

Juno EMR is a cloud based EMR solution, which is currently used by 376 clinics across 8 provinces, over 3,000 licensed practitioners, 1,500 staff and 2,870,000 registered patients.

MyHealthAccess, an online portal for patient appointments.

Cloud Practice products include:

Cloud Practice currently has a growing team of 33, including

software developers and sales staff.

The team is focused on building software solutions to streamline

medical practice.

AUGUST2018

JANUARY 2019

MARCH2019 APRIL2019 JULY2019

Acquired Cloud Practice.

NOVEMBER 2019

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CloudMD platform fills a

significant need for consumers.

It offers:

More convenience as patients receive prescriptions quickly and efficiently

We currently have a team of 32

professionals backed by a management team with over 20 years’ experience in managing pharmacies. The overall goal is to bring end-to-end primary care to all our consumers.

We are partnering with

pharmacies across Canada to deliver a new model to meet the current consumer needs for prescription and non-prescription

pharmaceuticals.

PHARMACY

EXPERTISE ACQUISITION

More accessible fulfillment options right through our app

Private rooms that provide privacy and security at

telemedicine delivery kiosks in pharmacies throughout Canada

AUGUST 2018

JANUARY 2019

MARCH 2019

JULY 2019

APRIL 2019

Acquired two Operating Pharmacies.

NOVEMBER 2019

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pharmacy KIOSKS

LATEST DEVELOPMENTS

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Pre-configured telehealth carts to achieve real-time diagnostic input and clinical evaluations. Attached peripherals enable modified physical exams.

Simple, slim kiosk that enables video only.

Partnering with pharmacies across Canada to provide on demand virtual care within existing pharmacy consultation rooms. Save-On-Foods and Pure Integrative Pharmacy to pilot

telemedicine kiosks in nine stores throughout British Columbia.

Recurring monthly revenue for renting equipment Increased foot traffic for virtual visits

Provides two revenue streams:

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AUGUST 2018

JANUARY 2019

APRIL 2019

JULY 2019

NOVEMBER

2019

MARCH 2019

COLLABORATION

LATEST DEVELOPMENTS

AI-POWERED MEDICAL OFFICE ASSISTANT (MOA)

Non-patient-care activities, such as logistical and administrative tasks, consume over half (51%) of a nurse’s workload

— American Medical Informatics Association

Developing a first-of-its-kind solution in which CloudMD provides data from their medical clinics for IBM to build and integrate Watson as a

virtual Medical Office Assistant.

Product funded and wholly owned by CloudMD.

Reduces clinic overhead by improving administrative workflows and eliminating time-consuming

non-patient-care activities for staff.

Hello! My name is Evita and I am here to answer some of your questions. How can I help you?

Ok, it looks like these are your two upcoming appointments. Please select the one that you would like to cancel.

Appointment 1: Mon, Dec 23 at 11:00am Appointment 2: Tues, Dec 31 at 10:00am

I need to cancel an appointment.

Appointment 2: Tue, 31 Dec 2019

I have cancelled your appointment on Tue, 31 Dec 2019.

Is there anything else I can help you with?

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LIVECARE ACQUISITION

LATEST DEVELOPMENTS

Livecare Connect - Secure Communications Platform

Fully EMR agnostic and white-label available Supports medical peripherals

Secure peer-to-peer video conferencing & instant messaging

AUGUST 2018

JANUARY 2019

APRIL 2019

JULY 20

NOVEMBER 2019 19

JANUARY 2020

MARCH 2019

KindredPHR - Secure Personal Health Record

Self-managed care team collaboration tool (i.e. invited caregivers’

EMR, labs, wearable data trackers etc.)

Patient owned secure personal health info repository

Co-developing with McMaster University to be fully API integratable

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Third Party Partnerships

Primary Care Medical Clinics

Pharmacies

revenue MODEL

Onsite Medicine

Juno EMR

ClinicAid - medical billing

MyHealthAccess - patient portal

Health Tech Solutions

Telemedicine solution accessed via:

- MyHealthAccess App

- Private rooms throughout network of pharmacies

Offsite Medicine

Shared Nursing

Medical Billing

Mental Health Counselling

Allied Health Profesionals

Big Data

Medical Services

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The Doctor Will See You Now

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revenue PROJECTIONS

* Run rate as at year end

** Excludes Corporate Burn

SaaS = Health Tech Solutions TMED = Telemedicine SERV = Medical Services

As we leverage technology, the focus of our business will continue to evolve from physical, bricks and mortar to SaaS, telemedicine deployment, and outsourced services. With our main source of revenue shifting to these higher margin businesses, the total EBITDA margins increase from 12% in 2019 to 36% in 2022.

60,000

Gross Revenue ($’000)

$11,582 *

$22,754

$41,586

$57,063

2020 2019

50,000

40,000

30,000

20,000

10,000

Onsite ‘Brick & Mortar’ SaaS + TMED + SERV Partnerships Total Revenue 0

2021 2022

EBITDA ($’000)

$556*

$3,974

$11,542

$19,497

2020 2019

Onsite ‘Brick & Mortar’ SaaS + TMED + SERV Corporate

Partnerships Total EBITDA

2021 2022

120%

EBITDA Margin (%)

9%

27%

50%

10%

30%

82%

10%

32%

96%

11%

33%

97%

2020 2019

100%

80%

60%

40%

20%

0%

Onsite ‘Brick & Mortar’ SaaS + TMED + SERV Partnerships Total EBITDA%

2021 2022

12%

22% 31% 37%

0 5,000 10,000 15,000 20,000 25,000

-5,000

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trending

15

NYSE:TDOC

Teladoc

Global virtual care leader.

Recently acquired Advace Medical - an international telemedicine company.

$14B+ market cap.

SECTOR

The Doctor Will See You Now

TSX:WELL

WELL Health Technologies Corp.

A company focusedon consolidating and modernizing clinical and digital assets within the primary healthcare sector.

$300+ million market cap.

NASDAQ: AMZN

Amazon Acquired Health Navigator to integrate with Amazon Care, its pilot telehealth service program for

employees.

Paid $753 million for PillPack, an online pharmacy, and has since filed a

trademark for 'Amazon Pharmacy'.

Babylon by TELUS Health

TSE:T

Telus joined forces with London-based AI company Babylon to deploy a free healthcare mobile app that allows BC patients to check symptoms, consult with doctors and access health records.

TSE: L

QHR Technologies Leading EMR and virtual care company.

Acquired by Loblaws Companies Ltd. in 2016 for $170 million.

TSX-V:DOC OTCQB:DOCRF

NASDAQ: ONEM

One Medical US Based integrated telemedicine

healthcare company.

Hybrid model of brick

& mortar clinics and telehealth solutions to provide membership based primary care.

~ $5B market cap.

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milestones

16

RECENT & UPCOMING

The Doctor Will See You Now

TSX-V:DOC OTCQB:DOCRF

AUGUST 2018

Acquired HealthVue Medical Clinics.

JANUARY 2019

Acquired Cloud

Practice. SEPTEMBER

2019

Launch of Healthcare App.

JANUARY 2020

Acquired Livecare

NOVEMBER 2019

Kick-off with IBM on Virtual Medical Office Assistant (MOA) project

MARCH 2019

Partnered with Allied Health Professionals to integrate clinical decision support tool into EMR Software.

Launched Remote Medical Services.

February 2020

Launched CloudMD,

direct to consumer telemedicine app in BC & Ontario

JULY 2019

Acquired two Operating

Pharmacies. MAY

2020

Partnering

with IDYA4

Corp. to

expand

telemedicine

solutions in

the US.

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SHARE

metrics

17

T h e D o c t o r W i l l S e e Yo u No w

TSX-V:DOC OTCQB:DOCRF

STOCK LISTING

Year High-Low

Market Capitalization Shares Outstanding (b/fd) Options (avg. price/expiration)

TSX-V:DOC / OTCQB:DOCRF

$0.95 - $0.25 CAD

$ 76.09 Million CAD

(as at Jun 30, 2020)

113,562,211 / 142,179,179

$0.58 / 3.91 years

Analyst Coverage

Canaccord, Doug Taylor

Beacon Securities, Gabriel Leung

(19)

investors.cloudmd.ca Software & Services Inc.

investors@cloudmd.ca

References

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