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ANALYSIS OF INFORMATION SYSTEM QUALITY OF SERVICE ON BSI ACADEMYS ENVIRONMENT USING WEBQUAL METHODS, IMPORTANCE PERFORMANCE ANALYSIS AND FISHBONE

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Table 1: the experimental results of the basic HSA, MPHSA-1PAR and MPHSA-3PARs in the DTSP with random traffic factors in case of fast environmental changes (f = 5)
Table 2: the experimental results of the basic HSA, MPHSA-1PAR and MPHSA-3PARs in the DTSP with random traffic factors in case of slow environmental changes (f = 100)
Table 3: the experimental results of the basic HSA, MPHSA-1PAR and MPHSA-3PARs in the DTSP with cyclic traffic factors in case of fast environmental changes (f = 5)
Table 4: the experimental results of the basic HSA, MPHSA-1PAR and MPHSA-3PARs in the DTSP with cyclic traffic factors in case of slow environmental changes (f = 100)
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