Amazon Seller Questionnaire
* mandatory questions Need help? click here
1. Can you sell used/refurbished items on Amazon.in? * o Yes
o No
2. What are the different ways by which you could update Price and Quantity? * o From manage your inventory
o Using Price and Quantity File (Excel Loader)
o Partial update
o All of the above
3. How will you find out whether you have listed the same product multiple times ? * o Inventory report
o Sold listings report
o Not possible to find out
o 32 hours
o 64 hours
o 24 hours
o 48 hours
5. If a message in your Buyer Seller Messaging tool doesn’t require any response. What should you do? *
o No need to respond
o I should mark it as "NOT REQUIRING RESPONSE" by checking the
"MARK AS NO RESPONSE NEEDED" box o Contact seller support
6. How can you check for new orders? * o Order notification email/SMS
o Manage orders section in seller central
o All of the above
7. What is the default Lead Time To Ship/Fulfillment Latency? * o 1-2 Business days
o 4 Business days
o 3 Business days
o 7 Business days
8. If you have listed your products on other online or offline sales channels then the price of that product on Amazon should be:? *
o Less than other sales channels
o Less than or equal to other sales channels
o Greater than other sales channels
9. Who will bear the Octroi charges, if any, for a merchant fulfilled order? * o Customer will have to pay before receiving the shipment
o Amazon will pay
10. How often can you expect the payment from Amazon for all shipped confirmed orders? *
o 30 days from order confirmation
o Same day
o 7-14 days from order confirmation
11. How can you view all transactions that occurred during a settlement period ? * o Reports -> Payments –> Transaction View
o Reports -> Payments –> Statement View –> "Sub Total" Link
o Option a and b
12. How can you take feedback from customers? * o I don't have an option to take feedback
o Add a note in the invoice
o Option b and c
13. What are the methods by which you can contact the buyer? * o Use buyer’s encrypted email id
o Use Seller Central – Contact buyer form
o Sellers are not allowed to contact the buyer
o Call the buyer
o Option a, b & d
14. If a buyer provides negative feedback, what are the ways in which you can react? * o Resolve the issue by contacting the buyer through Amazon and request the
removal of the feedback
o Nothing, it cannot be changed
o You can post a response to the negative feedback on the website
o Contact seller support to contest the feedback
15. Buyers can claim A-Z Guarantee in which of the following scenarios? *
o Seller fails to deliver the products within 3 days from the maximum
estimated deliver date
o If the buyer received defective, damaged or not the item depicted in the
seller’s description
o If the seller has not provided the refund or replacement as per the policy
o All of the above
16. Within how many days should you respond to an A-to-Z claim notification from Amazon? *
o 30 calendar days
o 7 calendar days
o Not mandatory to respond
17. While issuing a full refund what % of the referral amount will be held back by Amazon? *
o 10% OR Rs. 300/- (whichever is lesser)
o 20% OR Rs. 300/- (whichever is lesser)
18. Amazon will automatically cancel your order if you do not confirm your shipment after ______ days of Estimated Ship Date? *
o 7
o 4
o 2
19. When is the cancellation charge of 2.5% of an order value applicable? * o All seller cancelled orders (Except buyer requested cancellation)
o Amazon auto-cancelled orders (Because seller has not shipped the order
and confirmed shipment within 48 hours of the last date of Estimated Ship Date)
o Amazon will not auto cancel an order
o Options a and b
20. What should you do when a customer contacts you and requests you to cancel his order on his behalf? *
o Ask customer to cancel the order on his own if it is within 30 minutes
o If customer insists, cancel the order using ‘Buyer Requested Cancellation'
option after getting a message from customer with the reason code as "cancel order"
o Don’t cancel the order and contact Seller Support
o Options a and b
21. To avoid your account from being marked for performance review , what are the performance target you should maintain for the following metrics: Order defect rate, Pre-fulfillment Cancel Rate, Late Ship Rate? *
o < 1%, < 2.5%,< 4% respectively
o < 2%, < 2.5%,< 3% respectively
o < 3%, < 2%,< 2.5% respectively
22. What happens when you do not meet the Seller Performance Targets? * o There is no action taken but you are expected to improve your
performance
o You receive a warning notification by the Amazon Seller Performance
team to improve your performance on priority
o Your account might get suspended immediately, if you miss your
performance target by a large margin o Both option b and c
23. When you upload any excel template (flat file, price and quantity template, etc) to the seller central platform, which format should the template be in? *
o Excel Workbook
o CSV
o Text tab delimited
o Excel Template
24. How can you recover your selling privileges if your account is suspended or blocked by Amazon? *
o Create a plan of action and send your appeal to Amazon for reinstatement
o Nothing can be done
o Create a new account
25. How do you find new product opportunities that are popular on Amazon.in but are currently unavailable ? *
o Product opportunities under selling coach on the home page
o Popular out of stock products report under Business reports
o Option a and b
o Amazon Selling Coach feature
o Email Notification
o Option a and b
27. If you need support after your launch on Amazon.in, what are your options? * o Use Amazon Seller Central Help pages
o Contact Seller Support team via email/ phone
o Option a and b
28. How can you temporarily remove your active listings from Amazon website? * o Temporarily inactivate listings from Account Info section
o Update Quantity as 0
o Not possible
o Option a and b
o Create Product List
o Select appropriate promotion type - Free Shipping / Money Off / Buy One
Get One / External Benefits
o Mention start & end date of promotion and decide up on claim code
requirement
o Verify "Detail Page Display Text" and Create promotion
