Classification: Education Support Officer Level 5 Hours: 8.30am – 4.30pm
Term of appointment: Ongoing, commencing Term 1, 2015
OVERVIEW OF COLLEGE
Catholic Regional College North Keilor was founded in 1982 and is a Year 7-10 co-educational College which service Catholic youth from the parishes of St Christopher’s Airport West, St Augustine’s Keilor, St Mary of the Assumption Parish Keilor Downs and Kealba, and Emmaus Parish, Sydenham. In 2014, we have 643 students enrolled at the College.
We enjoy membership of a Federation of five Catholic Regional Colleges which provides a Catholic education to students in the north western suburbs in the Archdiocese of Melbourne. Sister colleges in the Federation are: CRC St Albans and CRC Caroline Springs (both Year 10), CRC Melton (Year 7-12) and our senior campus at Sydenham (Year 11-7-12).
Our College motto is Make Us Bearers of Your Peace. This underpins our mission which seeks to provide the best possible ‘education in faith and education for life’ for all of our students. POSITION OBJECTIVE
The ICT Manager is responsible for the management of the College network and the ICT Services Team. The incumbent leads and works in collaboration with the HelpDesk staff to provide a technical support service for the College.
As a staff member at Catholic Regional College North Keilor, the ICT Manager is expected to support the College philosophy and the values as articulated in the College Mission and Values Statement – Faith, Respect, Compassion and Resilience.
ICT SERVICES TEAM STRUCTURE
The ICT Services Team is responsible for the technical operation of an efficient and reliable
computing infrastructure comprising on-site services and end user support. The ICT Services Team provides both technical and learning resource support, ongoing maintenance and support of a reliable ICT program through its in-house team and ICT contractors and vendors.
ICT Manager Application Support Engineer PC/User support Technician (p/t) Vendor support ICT Team
2 MANAGEMENT STRUCTURE
The ICT Manager is responsible for managing and overseeing the technical operation of the College’s ICT resources and management of the ICT Services staff.
Accountability:
For management of the technical support staff, budgeting, the reliable and efficient running of hardware and software, the ICT Manager is accountable to the Deputy Principal – Teaching and Learning.
Decisions which impact on the teaching and learning use of the network, including the specification of educational requirements for software, security policies, the Internet, the College website, intranet and email, must be made in consultation with the Principal and, where applicable, the Leadership Team.
DUTIES AND RESPONSIBILITIES Hardware
Manage and maintain the operation of the College’s computer network infrastructure and hardware, including all computers, network devices, cabling infrastructure and peripherals to ensure the stable and efficient delivery of ICT, including but not limited to the following:
Wireless network
Desktop, laptop and tablets operating systems and network connections Deployment and configuration of new hardware
Computer imaging processes
Hardware maintenance procedures and schedule Hardware fault resolution
Patch management across the network
Tracking hardware warranties and warranty repairs. NB: All hardware faults should be managed to resolution with vendors through hardware warranty agreements
VLAN configuration/management and switch installation and configuration Accelerus (Student Report server).
Systems and Databases
Manage and maintain the operation of the College’s ICT systems and databases, including but not limited to the following:
Liaising with vendors
Installation of updates as approved by the relevant database coordinator
Core administration systems and databases (Synergetic, Timetabler and eWorkspace) Library system and database
Remote VPN access for staff and students
Internet and spam monitoring/filtering system and database
The College’s email system and database, including email archiving (Exchange) The College’s anti-virus system
Daily, weekly, monthly, bi-annual and annual data back-up and restore procedures across all the College’s VLANs and separate networks, with particular emphasis on ensuring critical data is secure
In consultation with the Principal, the telephone systems, including dealing with faults internal to the College’s voice systems, organising for telephone fault resolution from vendors and obtaining external support, if necessary.
Software
Manage the installation of all desktop, laptop and server based software, including but not limited to the following:
Software purchasing following consultation with the Principal and, where applicable, the Leadership Team
Site-wide software rollouts Support of all College software Support of PaperCut.
Network Security
Manage and oversee the operation of network security in close consultation with the Principal, including but not limited to the following:
Administering Microsoft Active Directory
Maintaining drive, folder and file access rights across the network Overseeing network user accounts
Diligent monitoring of network and data security and reporting serious breaches to the Principal Monitoring the operation of firewall and proxy devices
Monitoring proxy and firewall logs. Internet and intranet
Manage and oversee the development and maintenance of the College’s Internet and intranet sites in close consultation with the Principal, including but not limited to the following:
Regular updating of relevant pages and images
Ensuring the newsletter and other communication services are promptly updated Working with relevant staff to ensure all school content is up to date.
User support
Manage and oversee user support, including but not limited to the following: Fostering a co-operative and user friendly environment
Providing a physical and electronic HelpDesk service
Assisting the Principal and the Deputy Principal – Teaching and Learning with the exporting and importing of relevant reporting and statistical data
Production of help and FAQ materials for staff and students
4 Consultation, Management and Planning
Consult and meet regularly with the Principal and the various leadership groups on resolution, management and planning issues, including but not limited to the following:
Liaising with senior management on ICT future directions, including requirements for network growth and change
Acting as the permanent member of the ICT Steering Committee to advise management regarding requests for hardware, software and improvements in the operation of the network Undertaking ongoing research and planning for the needs of the network, including capacity
planning, network performance and security, and reporting to the ICT Steering Committee and management
Liaising with tradespersons, builders, third party contractors and telecommunications
technicians on cabling, electrical and telecommunications infrastructure for systems upgrades, new buildings and extensions to existing buildings and network cabling.
Budget management and purchasing
Budget and purchasing management as approved by the Principal, including but not limited to the following:
Preparation of an annual College-wide ICT budget submission Implementation of the approved budget
Management of ICT purchasing and leasing under the direction of the Principal and Federation Business Manager.
Records and data management
Diligent records and data management, including but not limited to the following: Documenting all network systems, processes and procedures
Maintaining a database of all ICT assets and recording them in the Asset Register, including leased assets, in their current locations
Maintaining a database of all software installations
Maintaining a database of all licenses and cross-referencing against software installations to ensure licensing requirements are met
Maintaining a secure record of all necessary passwords, including a copy lodged in the fire-proof safe
Monitoring network drive capacities and recommending and implementing preventative measures where problems occur
Monitoring bandwidth use and recommending and implementing preventative measures where problems occur.
Training
Collaborate with the eLearning Coordinator to facilitate software requirements Provide documentation and facilitate training to all levels of end users.
General
Undertaking any other reasonable tasks relevant to this role, as directed by the Principal or Deputy Principal – Teaching and Learning
Adhere to the College’s policies and procedures as set out in the Staff Handbook and produce an ICT procedures manual for the College.
Comply with the relevant Occupational Health and Safety requirements
Undertake professional training and development where necessary and as directed Coordinate staff duties, including, but not limited to working with the ICT Services Team to
develop work plans and work structures. KEY SELECTION CRITERIA
General
Ability to understand and plan for an increasingly diverse ICT structure to support and enrich teaching and learning
Ability to work collaboratively with a wide range of people at varying technological skill levels Ability to operate the network within agreed budget constraints
Relevant computer network knowledge and operating experience Excellent written and verbal communication skills
Excellent organisational and managerial skills
Excellent knowledge of relevant copyright laws and limitations Education and Experience
Bachelor Degree or equivalent is required; Business Administration, with technology as a core component is preferred but not essential
Experience with Microsoft and Apple operating environments Systems administration/network engineering experience is required. Leadership
Ability to challenge others to develop as leaders while serving as role model/mentor
Promote team development by ensuring, where possible, that project tasks are aligned with each ICT staff member’s career interests
Inspire co-workers to attain goals and pursue excellence
Identify opportunities for improvement and make constructive suggestions for change Effective change management skills
Ensure knowledge is up to date regarding contemporary and emerging industry practices Teamwork
Consistently acknowledges and appreciates each team member’s contributions Effectively utilizes each team member to his/her fullest potential
Motivates the ICT Services Team to work together in the most efficient manner Keeps track of lessons learnt and shares those lessons with team members
6 Service Management
Oversee day to day staff – student interaction, i.e. HelpDesk
Communicates effectively with staff to identify needs and evaluate alternative business solutions Continually seek opportunities to increase staff and student satisfaction and promote effective
working relationships between staff. GENERAL EMPLOYMENT INFORMATION
Full-time position: 38 hours per week between the hours of 8.30am – 4.30pm Flexible hours required on and off site
Time in Lieu and overtime to be negotiated with the Principal or Deputy Principal – Teaching and Learning
Four (4) weeks annual leave after one year of service
Remuneration: Between $80k - $90k per annum negotiable (subject to experience)
Full conditions of employment are contained in the Victorian Catholic Education Multi Enterprise Agreement 2013
Role Description authorised by:
Greg Wade, Principal
