Who knows SERVER better than ADMINZ!

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SERVERADMINZ.com

-

A one-sTOP Solution

For all Server related services

ServerAdminz is a Manage Service Provider (MSP) specialized in Outsourced 24/7 Technical Support, Web HosDng Support, Infrastructure Management, NOC Services, Server Management and Enterprise Cloud SoluDons. With over 8 years experience in working with major IT/ISPs and data centers with 100+ experienced engineers, ServerAdminz conDnues to manage and monitor more than 14,000* servers with 750+ acDve** customers from 80+ countries.

Our State-‐of-‐the-‐art Network OperaDons Center (NOC) is staﬀed round the clock by technology experts. We build with world-‐class Network OperaDons Center, providing unmatched technical support and experDse to ensure safety, security, consistency and quality, no maYer where your services are deployed.

* No. of servers as of March 2015 ** Customer Base as of March 2015

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33%

42%

30%

13%

AWS CerDﬁed SoluDons Architect

InformaDon Technology Infrastructure Library (ITIL) CerDﬁed Ethical Hacker (CEH)

AWS CerDﬁed SysOps Administrator VMware CerDﬁed Techs

Openstack CerDﬁed Techs

Major Cer)ﬁca)ons

Microso/ Cer)ﬁca)ons

Microso] CerDfied System Administrator (MCSA) Microso] CerDfied System Engineer (MCSE) Microso] CerDfied Technology Specialist (MCTS) Exchange 2013, SCCM2012, VirtualizaDon Microso] CerDfied IT Professional (MCITP)

Red Hat Cer)ﬁca)ons

Red Hat CerDﬁed Engineer (RHCE)

Red Hat CerDfied Security Specialist (RHCSS) Red Hat CerDfied System Administrator (RHCSA) Red Hat CerDfied VirtualizaDon Administrator (RHCVA)

Cisco Cer)ﬁca)on

Cisco CerDfied Network Associate (CCNA) Cisco CerDfied Network Professional (CCNP) Cisco CerDfied Voice Professional (CCVP)

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GLOBAL

FOOTPRINT

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We have developed a global sales network to reach out to clients across the world. As of Aug 2015, ServerAdminz has sales operaFons across the globe and catering to clients from 80+ countries.

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BENEFITS OF

SERVERADMINZ

24x7 Helpdesk Management, Monitoring and remediaDon of servers, networks, applicaDons, databases and workstaDons

1

Increased capabiliDes without the need to increase head count or internal resources.

2

Eliminates the hassle of dealing with every alert and to minimize the number of false-‐posiDve Dckets

3

Gives you and your engineers more Dme for higher-‐margin and strategic projects

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ProacFve Monitoring

§

 

Improve Customer

Experience

§

 

SAAS providers

§

 

Reduce Delivery Cost

§

 

Improve IT Performance

§

 

Rapid Time to Value

§

 

Respond Faster to Issues

§

 

Instant MulF-‐Tool Support

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SERVERADMINZ

FEATURES

Some of the unique features of ServerAdminz includes:

ServerAdminz

Privilege Club

features

DEDICATED SKYPE ROOM

&

DEDICATED PHONE LINE

WHITE LABEL SUPPORT

20 MIN RESPONSE TIME

100% REFUND POLICY

Emergency Helpline

&

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MULTI CHANNEL

SUPPORT SYSTEM

INTERNATIONAL QUALITY

& SECURITY STANDARDS

SCALABLE SUPPORT PLANS

DISCOUNTS FOR ANNUAL

& SEMI ANNUAL

CONTRACTS

QUICK SETUP TIME

7 DAYS FREE TRIAL

DEDICATED NOC TEAM

HIGLY SECURED

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SERVERADMINZ

Services

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SERVER

MANAGEMENT

SERVICES

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Dedicated Support Team

If you have some dedicated servers and want us to completely manage them, then this plan is for you. This plan is the super set of all the plans. Under this plan we do server build, 24/7 service monitor, Fcket support

and server securing.

L2 TECH

$

999

40-‐45 hours/week 20 Min Response Time

L1 & L2 Tickets ProacBve Server Monitoring

Helpdesk & Chat Support Experience : > 1 Year < 3 Year

L3 TECH

$

1199

L1, L2 & L3 Tickets ProacBve Server Monitoring

Helpdesk & Chat Support Experience : > 3 Years

L1 TECH

$

599

L1 Tickets

ProacBve Server Monitoring Helpdesk & Chat Support

Experience : < 1 Year

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SEMI-Dedicated Support Team

This support plan is meant for hosts who are outgrowing shared support, but not ready for a fully dedicated team. Our support staﬀs are shared between two clients which help you to gain higher eﬃciency with lower

cost. You will get to work with the same team of techs every day, with guaranteed response Fmes.

L2 TECH

$

699

L1 & L2 Tickets ProacBve Server Monitoring

Helpdesk & Chat Support Experience : > 1 Year < 3 Year

L3 TECH

$

899

Helpdesk & Chat Support Experience : > 3 Years

L1 TECH

$

399

L1 Tickets

ProacBve Server Monitoring Helpdesk & Chat Support

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SHARED Support Team

If you have very less number of servers, then this plan is for you. This is the simplest plan we oﬀer, where we handle your helpdesk and you can pay according to the number of servers we manage.

PER SERVER

$

99

24/7/365 30 Min Response Time

Helpdesk Support White Label Support

PER NODE

$

199 PER VPS

$

49

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SERVER

SECURITY &

ANALYTICS

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NOC

SERVICES

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SERVERADMINZ Monitoring Services

At ServerAdminz, we don't believe there are be_er value for Cloud Monitoring, Network monitoring, Server monitoring, ApplicaFon monitoring and Website monitoring in the industry.

SERVER

MONITORING

NETWORK

MONITORING

APPLICATION

MONITORING

WEBSITE

CLOUD

MONITORING

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SERVER

MONITORING

The ServerAdminz team provides a complete range of server monitoring ensuring you get alerted on Fme, every Fme. Increase criFcal server upFme and eliminate the risk of lost revenue resulFng from server downFme.

Our engineers work with your team and will be an extension of it, so as to proacFvely monitor dashboard and handle Fckets. No ﬁrm has to invest on monitoring soaware since we have made the investment and you can pay just a small fee for our service. Our services are custom based and the engineers will verify all alert manually as they come in, and proacFvely deal with before they become a major issue. We protect criFcal areas of your

servers that can aﬀect producFvity and business conFnuity. We also ensure the server performance; disk space, memory usage and backups are monitored and tested regularly.

Server up/down Monitoring

1

Performance Monitoring : CPU, Memory, Paging File & Disk Space Monitoring

2

Physical Machine Health Monitoring such as Fan, RAID Status

3

Infrastructure Monitoring

4

16

AnDvirus Failures Monitoring

6

Event log & Backup Monitoring

7

Security Monitoring

8

Directory Services Monitoring

9

Patch Management Monitoring

11

CriDcal Server Errors Monitoring

12

Immediate noDﬁcaDon through chat/ skype or mail incase of outage or performance threshold violaDon

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Device Monitoring like Printer, Switch, Router, UPS, Firewall etc

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Website & UpDme Monitoring

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INFRASTRUCTURE

MANAGEMENT

SERVICE

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CLOUD MANAGEMENT

Towards

CLOUD

Cloud is more than just low-‐cost infrastructure

and lightning fast applica7ons. With the advent

of robust technologies such as the Internet of

Things (IoT) and M2M -‐ an organiza7on’s cloud

adapta7on must become more simple, ﬂexible,

and manageable. Organiza7ons must ensure

that their applica7ons easily integrate with the

cloud environment. Do you have the resources,

exper7se and budget for such a transforma7on?

MANAGED CLOUD & NOC INTEGRATION

A managed public cloud provider must pay careful

aLen7on to security in the cloud, isola7on and processes

while oﬀering signiﬁcant cost savings. Deploying a public

cloud gives your business a huge advantage on high

availability and manageability. However, your

infrastructure must s7ll be monitored and managed. In a

managed cloud services set up, we provide you with

backup, monitoring, troubleshoo7ng and managing

endpoints such as desktops, servers, routers and switches.

However, monitoring and managing these end points along

with other services amounts to only half of the job.

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24/7/365 Monitoring & Response

Fully monitor servers, system resources, public cloud compuDng-‐speciﬁc metrics, and common applicaDons such as web servers and databases Maintain detailed processes and centralized logs for quick troubleshooDng

Provide special monitoring for cloud resources such as database services, load balancing, and data warehousing Adhere to response Dme for criDcal events, with regular updates unDl resoluDon

Complete Tier 3 Support and Predeﬁned events as per client requirement Helpdesk Support through DckeDng system and dedicated phone line

ProacBve Management

ProacDve server updates and maintenance periodically

Deliver acDonable informaDon to provide visibility on network performance management Handle user-‐requested maintenance tasks

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SERVERADMINZ AWS

List of services we oﬀer in Amazon Web Services (AWS) Management & High Availability

1. Handle all levels from Level 1 to Level 3 including escalaFons by two teams : ServerAdminz team and ServerAdminz expert team 2. ServerAdminz experts are operaFng from a managed NOC locaFon while proacFvely monitoring and managing the cloud 24x7.

3. Monitoring of Datacenter infrastructure on various parameters to ensure that the infrastructure is up and running with minimum outage. 4. Immediate escalaFon to ServerAdminz expert team in case of outage or performance threshold violaFon by NOC agent

5. The monitoring tool automaFcally logs a service desk Fcket for the event. 6. ServerAdminz expert team are responsible for implementaFon, changes, problem management, housekeeping tasks and service requests.

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8. Event log is analyzed at regular intervals for maintaining the integrity of database/servers. 9. Live protocols are monitored using monitoring tools

12. Live services are monitored

14. Server Setup, InstallaFon & re-‐installaFon of servers/OS by ServerAdminz expert team 7. Once AWS cloud is online over LAN/WAN, the NOC team takes ownership of the virtual machines.

11. PreparaFon of daily/weekly/monthly reports.

10, Incident Fckets are created and escalated for every threshold violaFon.

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ServerAdminz

Awards & Achievements

ServerAdminz is proud and dependent on its extraordinary team of talented and hard-‐working employees. We give high priority for our employee morale, which in turn has gained us recogniFon as a “Great Place to Work”. Achievements encourage us to earn more

acknowledgments, moFvates us to accomplish more, scale greater heights in excellent client servicing and support.

For Excellence in PromoDng Global IntegraDon and Economic Development by His Excellency Mr. Korn Dabbaransi, Former Dy. Prime Minister of Thailand, at the InternaDonal Conference on "Indo-‐Thai Friendship and Economic Co-‐operaDon" on Sunday, 18th January 2015, Bangkok, Thailand.

Awarded By Indian Economic Development and Research AssociaDon (IEDRA) on the o cc a s i o n of NaD o n a l Se m i n a r o n "Outstanding contribuDon to NaDonal Development" on Friday 29th August 2014, New Delhi.

For Outstanding Achievements at The InternaDonal Achievers Summit on "Global Corporate Achievements and Social ResponsibiliDes" on Monday, 17th November, 2014 at Bangkok, Thailand.

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