Who knows SERVER better than ADMINZ!

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SERVERADMINZ.com

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A one-sTOP Solution

For all Server related services

ServerAdminz  is  a    Manage  Service  Provider  (MSP)  specialized  in  Outsourced  24/7  Technical   Support,  Web  HosDng  Support,  Infrastructure  Management,  NOC  Services,  Server  Management  and   Enterprise  Cloud  SoluDons.  With  over  8  years  experience  in  working  with  major  IT/ISPs  and  data   centers  with  100+  experienced  engineers,  ServerAdminz  conDnues  to  manage  and  monitor  more   than  14,000*  servers  with  750+  acDve**  customers  from  80+  countries.  

 

Our  State-­‐of-­‐the-­‐art  Network  OperaDons  Center  (NOC)  is  staffed  round  the  clock  by  technology   experts.  We  build  with  world-­‐class  Network  OperaDons  Center,  providing  unmatched  technical   support  and  experDse  to  ensure  safety,  security,  consistency  and  quality,  no  maYer  where  your   services  are  deployed.  

   

*  No.  of  servers  as  of  March  2015   **  Customer  Base  as  of  March  2015  

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33%

42%

30%

13%

AWS  CerDfied  SoluDons  Architect  

InformaDon  Technology  Infrastructure  Library  (ITIL)   CerDfied  Ethical  Hacker  (CEH)  

AWS  CerDfied  SysOps  Administrator   VMware  CerDfied  Techs  

Openstack  CerDfied  Techs  

Major  Cer)fica)ons  

Microso/  Cer)fica)ons  

Microso]  CerDfied  System  Administrator  (MCSA)   Microso]  CerDfied  System  Engineer  (MCSE)   Microso]  CerDfied  Technology  Specialist  (MCTS)   Exchange  2013,  SCCM2012,    VirtualizaDon   Microso]  CerDfied  IT  Professional  (MCITP)  

Red  Hat  Cer)fica)ons  

Red  Hat  CerDfied  Engineer  (RHCE)  

Red  Hat  CerDfied  Security  Specialist  (RHCSS)   Red  Hat  CerDfied  System  Administrator  (RHCSA)   Red  Hat  CerDfied  VirtualizaDon  Administrator  (RHCVA)  

Cisco  Cer)fica)on  

Cisco  CerDfied  Network  Associate  (CCNA)   Cisco  CerDfied  Network  Professional    (CCNP)   Cisco  CerDfied  Voice  Professional  (CCVP)    

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GLOBAL

FOOTPRINT

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We  have  developed  a  global  sales  network  to  reach  out  to  clients  across  the  world.  As  of  Aug  2015,  ServerAdminz  has  sales   operaFons  across  the  globe  and  catering  to  clients  from  80+  countries.  

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BENEFITS OF

SERVERADMINZ

24x7  Helpdesk  Management,   Monitoring  and  remediaDon  of   servers,  networks,  applicaDons,   databases  and  workstaDons  

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Increased  capabiliDes  without  the   need  to  increase  head  count  or   internal  resources.  

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Eliminates  the  hassle  of  dealing   with  every  alert  and  to  minimize   the  number  of  false-­‐posiDve   Dckets  

3  

Gives  you  and  your  engineers   more  Dme  for  higher-­‐margin  and   strategic  projects  

4  

§

ProacFve  Monitoring  

§

Improve  Customer  

Experience  

§

SAAS  providers  

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Reduce  Delivery  Cost  

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Improve  IT  Performance  

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Rapid  Time  to  Value  

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Respond  Faster  to  Issues  

§

Instant  MulF-­‐Tool  Support  

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SERVERADMINZ

FEATURES

Some  of  the  unique  features  of  ServerAdminz  includes:  

ServerAdminz

Privilege Club

features

DEDICATED SKYPE ROOM

&

DEDICATED PHONE LINE

WHITE LABEL SUPPORT

20 MIN RESPONSE TIME

100% REFUND POLICY

Emergency Helpline

&

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MULTI CHANNEL

SUPPORT SYSTEM

INTERNATIONAL QUALITY

& SECURITY STANDARDS

SCALABLE SUPPORT PLANS

DISCOUNTS FOR ANNUAL

& SEMI ANNUAL

CONTRACTS

QUICK SETUP TIME

7 DAYS FREE TRIAL

DEDICATED NOC TEAM

HIGLY SECURED

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SERVERADMINZ

Services

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SERVER

MANAGEMENT

SERVICES

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Dedicated Support Team

If  you  have  some  dedicated  servers  and  want  us  to  completely  manage  them,  then  this  plan  is  for  you.  This   plan  is  the  super  set  of  all  the  plans.  Under  this  plan  we  do  server  build,  24/7  service  monitor,  Fcket  support  

and  server  securing.  

L2 TECH

$

999

40-­‐45  hours/week   20  Min  Response  Time  

L1  &  L2  Tickets   ProacBve  Server  Monitoring  

Helpdesk  &  Chat  Support   Experience  :  >  1  Year  <  3  Year  

L3 TECH

$

1199

40-­‐45  hours/week   20  Min  Response  Time  

L1,  L2  &  L3  Tickets   ProacBve  Server  Monitoring  

Helpdesk  &  Chat  Support   Experience  :  >  3  Years  

L1 TECH

$

599

40-­‐45  hours/week   20  Min  Response  Time  

L1  Tickets  

ProacBve  Server  Monitoring   Helpdesk  &  Chat  Support  

Experience  :  <  1  Year  

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SEMI-Dedicated Support Team

This  support  plan  is  meant  for  hosts  who  are  outgrowing  shared  support,  but  not  ready  for  a  fully  dedicated   team.  Our  support  staffs  are  shared  between  two  clients  which  help  you  to  gain  higher  efficiency  with  lower  

cost.  You  will  get  to  work  with  the  same  team  of  techs  every  day,  with  guaranteed  response  Fmes.  

L2 TECH

$

699

40-­‐45  hours/week   20  Min  Response  Time  

L1  &  L2  Tickets   ProacBve  Server  Monitoring  

Helpdesk  &  Chat  Support   Experience  :  >  1  Year  <  3  Year  

L3 TECH

$

899

40-­‐45  hours/week   20  Min  Response  Time  

L1,  L2  &  L3  Tickets   ProacBve  Server  Monitoring  

Helpdesk  &  Chat  Support   Experience  :  >  3  Years  

L1 TECH

$

399

40-­‐45  hours/week   20  Min  Response  Time  

L1  Tickets  

ProacBve  Server  Monitoring   Helpdesk  &  Chat  Support  

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SHARED Support Team

If  you  have  very  less  number  of  servers,  then  this  plan  is  for  you.  This  is  the  simplest  plan  we  offer,  where  we   handle  your  helpdesk  and  you  can  pay  according  to  the  number  of  servers  we  manage.  

PER SERVER

$

99

24/7/365   30  Min  Response  Time  

L1,  L2  &  L3  Tickets   ProacBve  Server  Monitoring  

Helpdesk  Support   White  Label  Support  

PER NODE

$

199

24/7/365   30  Min  Response  Time  

L1,  L2  &  L3  Tickets   ProacBve  Server  Monitoring  

Helpdesk  Support   White  Label  Support  

PER VPS

$

49

24/7/365   30  Min  Response  Time  

L1,  L2  &  L3  Tickets   ProacBve  Server  Monitoring  

Helpdesk  Support   White  Label  Support  

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SERVER

SECURITY &

ANALYTICS

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NOC

SERVICES

14  

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SERVERADMINZ Monitoring Services

At  ServerAdminz,  we  don't  believe  there  are  be_er  value  for  Cloud  Monitoring,  Network  monitoring,  Server  monitoring,   ApplicaFon  monitoring  and  Website  monitoring  in  the  industry.    

SERVER  

MONITORING  

MONITORING  

NETWORK  

MONITORING  

APPLICATION  

MONITORING  

WEBSITE  

CLOUD  

MONITORING  

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SERVER

MONITORING

The  ServerAdminz  team  provides  a  complete  range  of  server  monitoring  ensuring  you  get  alerted  on  Fme,  every  Fme.  Increase  criFcal  server  upFme  and   eliminate  the  risk  of  lost  revenue  resulFng  from  server  downFme.    

 

Our  engineers  work  with  your  team  and  will  be  an  extension  of  it,  so  as  to  proacFvely  monitor  dashboard  and  handle  Fckets.  No  firm  has  to  invest  on   monitoring  soaware  since  we  have  made  the  investment  and  you  can  pay  just  a  small  fee  for  our  service.  Our  services  are  custom  based  and  the   engineers  will  verify  all  alert  manually  as  they  come  in,  and  proacFvely  deal  with  before  they  become  a  major  issue.  We  protect  criFcal  areas  of  your  

servers  that  can  affect  producFvity  and  business  conFnuity.  We  also  ensure  the  server  performance;  disk  space,  memory  usage  and  backups  are   monitored  and  tested  regularly.  

Server  up/down  Monitoring  

1  

Performance  Monitoring  :  CPU,   Memory,  Paging  File  &  Disk  Space   Monitoring  

2  

Physical  Machine  Health  Monitoring   such  as  Fan,  RAID  Status  

3  

Infrastructure  Monitoring  

4  

16  

AnDvirus  Failures  Monitoring  

6  

Event  log  &  Backup  Monitoring  

7  

Security  Monitoring  

8  

Directory  Services  Monitoring  

9  

Patch  Management  Monitoring  

11  

CriDcal  Server  Errors  Monitoring  

12  

Immediate  noDficaDon  through  chat/ skype  or  mail  incase  of  outage  or   performance  threshold  violaDon    

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Device  Monitoring  like  Printer,   Switch,  Router,  UPS,  Firewall  etc  

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Website  &  UpDme  Monitoring  

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INFRASTRUCTURE

MANAGEMENT

SERVICE

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CLOUD MANAGEMENT

Towards

CLOUD

Cloud   is   more   than   just   low-­‐cost   infrastructure  

and  lightning  fast  applica7ons.  With  the  advent  

of   robust   technologies   such   as   the   Internet   of  

Things   (IoT)   and   M2M   -­‐   an   organiza7on’s   cloud  

adapta7on   must   become   more   simple,   flexible,  

and   manageable.   Organiza7ons   must   ensure  

that   their   applica7ons   easily   integrate   with   the  

cloud  environment.  Do  you  have  the  resources,  

exper7se  and  budget  for  such  a  transforma7on?  

MANAGED CLOUD & NOC INTEGRATION

A   managed   public   cloud   provider   must   pay   careful  

aLen7on  to  security  in  the  cloud,  isola7on  and  processes  

while   offering   significant   cost   savings.   Deploying   a   public  

cloud   gives   your   business   a   huge   advantage   on   high  

availability   and   manageability.   However,   your  

infrastructure   must   s7ll   be   monitored   and   managed.   In   a  

managed   cloud   services   set   up,   we   provide   you   with  

backup,   monitoring,   troubleshoo7ng   and   managing  

endpoints  such  as  desktops,  servers,  routers  and  switches.  

However,  monitoring  and  managing  these  end  points  along  

with  other  services  amounts  to  only  half  of  the  job.    

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24/7/365  Monitoring  &  Response  

Fully  monitor  servers,  system  resources,  public  cloud  compuDng-­‐specific  metrics,  and  common  applicaDons  such  as  web  servers  and  databases   Maintain  detailed  processes  and  centralized  logs  for  quick  troubleshooDng  

Provide  special  monitoring  for  cloud  resources  such  as  database  services,  load  balancing,  and  data  warehousing   Adhere  to  response  Dme  for  criDcal  events,  with  regular  updates  unDl  resoluDon  

Complete  Tier  3  Support  and  Predefined  events  as  per  client  requirement     Helpdesk  Support  through  DckeDng  system  and  dedicated  phone  line  

ProacBve  Management  

ProacDve  server  updates  and  maintenance  periodically  

Deliver  acDonable  informaDon  to  provide  visibility  on  network  performance  management   Handle  user-­‐requested  maintenance  tasks  

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SERVERADMINZ AWS

List  of  services  we  offer  in  Amazon  Web  Services  (AWS)    Management  &  High  Availability    

1.  Handle  all  levels  from  Level  1  to  Level  3  including  escalaFons  by  two  teams  :  ServerAdminz  team  and  ServerAdminz  expert  team   2.  ServerAdminz  experts  are  operaFng  from  a  managed  NOC  locaFon  while  proacFvely  monitoring  and  managing  the  cloud  24x7.  

3.  Monitoring  of  Datacenter  infrastructure  on  various  parameters  to  ensure  that  the  infrastructure  is  up  and  running  with  minimum  outage.   4.  Immediate  escalaFon  to  ServerAdminz  expert  team  in  case  of  outage  or  performance  threshold  violaFon  by  NOC  agent  

5.  The  monitoring  tool  automaFcally  logs  a  service  desk  Fcket  for  the  event.   6.  ServerAdminz  expert  team  are  responsible  for  implementaFon,  changes,  problem  management,  housekeeping  tasks  and  service  requests.  

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8.  Event  log  is  analyzed  at  regular  intervals  for  maintaining  the  integrity  of  database/servers.   9.  Live  protocols  are  monitored  using  monitoring  tools  

12.  Live  services  are  monitored  

14.  Server  Setup,  InstallaFon  &  re-­‐installaFon  of  servers/OS  by  ServerAdminz  expert  team   7.  Once  AWS  cloud  is  online  over  LAN/WAN,  the  NOC  team  takes  ownership  of  the  virtual  machines.    

11.  PreparaFon  of  daily/weekly/monthly  reports.  

10,  Incident  Fckets  are  created  and  escalated  for  every  threshold  violaFon.  

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ServerAdminz

Awards & Achievements

ServerAdminz  is  proud  and  dependent  on  its  extraordinary  team  of  talented  and  hard-­‐working  employees.  We  give  high  priority  for   our  employee  morale,  which  in  turn  has  gained  us  recogniFon  as  a  “Great  Place  to  Work”.  Achievements  encourage  us  to  earn  more  

acknowledgments,  moFvates  us  to  accomplish  more,  scale  greater  heights  in  excellent  client  servicing  and  support.  

For   Excellence   in   PromoDng   Global   IntegraDon   and   Economic   Development   by   His  Excellency  Mr.  Korn  Dabbaransi,  Former   Dy.   Prime   Minister   of   Thailand,   at   the   InternaDonal   Conference   on   "Indo-­‐Thai   Friendship  and  Economic  Co-­‐operaDon"  on   Sunday,   18th   January   2015,   Bangkok,   Thailand.  

Awarded  By  Indian  Economic  Development   and   Research   AssociaDon   (IEDRA)   on   the   o cc a s i o n   of   NaD o n a l   Se m i n a r   o n   "Outstanding   contribuDon   to   NaDonal   Development"  on  Friday  29th  August  2014,   New  Delhi.  

For   Outstanding   Achievements   at   The   InternaDonal   Achievers   Summit   on   "Global   Corporate   Achievements   and   Social   ResponsibiliDes"   on   Monday,   17th   November,   2014  at  Bangkok,  Thailand.  

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