THEME Cruises. New landmark at Northern Harbour. Strong development in cruises. Vopak a liquid bulk giant

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THEME Cruises

New landmark at Northern Harbour

Strong development in cruises

Vopak – a liquid bulk giant

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New cement silo at Northern Harbour

Cementa's new silo reshapes Malmö skyline.

Page 3

Objective: increased growth

Bart Steijaert is now responsible for all port and

stevedoring operations at CMP.

Page 4

Effective network behind

record growth

Cruise operations at Copenhagen are about

teamwork and have made the city one of Europe's

most popular destinations.

Page 5

Strong development in cruises

There's no stopping CMP's cruise business, as

Copenhagen is named 'Port of the Year', beating

off competition from 33 other cruise-ship ports.

Page 6

Cruise giant sails into port

Aida Cruises is a frequent visitor to Copenhagen with

38 calls scheduled for 2010.

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Malmö expands cruise business

Thanks to CMP and the region's businesses,

Malmö is set to expand as a cruise destination.

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World-leader in liquid bulk

Vopak in Malmö supplies oil and chemicals to

businesses in southern Sweden.

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Profile: Verner Hansen and

Jim Schmidt

They plan CMP's cruise operations in detail,

meet each ship and resolve practical issues.

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PHO T O: DENNIS ROSENFEL D T

IN THIS EDITION

CMP News is distributed by Copenhagen Malmö Port AB (CMP). A web edition of this newsletter is available in Danish, Swedish and English at www.cmport.com. Distributor: Johan Röstin.

Authors: Nils Francke, Kajsa Jacobsson, Fredrik Lilieblad and Lotta Solding. Contact address: CMP, Terminalgatan 18, Box 566, 201 25 Malmö, Sweden. Contact address:CMP, Containervej 9, Box 900, 2100 København Ø. Subscription: Anette Lindgren, anette.lindgren@cmport.com. Production: Helium. Print: Holmbergs.

Read more about CMP at www.cmport.com.

Cruises take centre stage

WELCOME TO THIS NEWissue of CMP News. The theme for this issue is cruises, which is one of CMP's most rapidly expanding business areas. The number of cruise ships and passengers visiting our ports is increa-sing steadily and a new record of 677,000 passengers was set in 2009. Copenhagen is now one of Europe's most popular cruise destinations. Here, tourism organisations and other players have got together to form Cruise Copenhagen Network – a strong tourist and visitor con-cept in which CMP's operation is an important component. We're also promoting Malmö where cruise traffic is still quite modest. We have joi-ned forces with smart companies and tourism organisations – both in Malmö and neighbouring municipalities – in an effort to repeat the suc-cesses of Copenhagen on the Swedish side of the Sound.

Before we leave the subject of cruises, I would just like to bring to your attention a new concept for 2010. We are improving our informa-tion services for companies, bus companies, taxi firms and local resi-dents in Copenhagen by introducing 'push e-mails' which are sent out before a ship calls at port. Bottlenecks can become a problem in and around the port when large ships arrive carrying a lot of passengers who all want to get into the city centre. We want to get rid of this pro-blem. Push e-mail systems have been used successfully in Vancouver and other major cruise-ship ports. For that reason, we want to intro-duce a similar solution in Copenhagen.

THIS ISSUE ALSO INCLUDESdetails of some of our customer collabora-tion projects. I particularly want to mencollabora-tion Cementa, who have started construction of a new terminal at Northern Harbour. The end result will be a sleek silo – 90 metres high, with a diameter of 26 metres. The silo will join the Øresund Bridge and the Turning Torso skyscraper as recog-nisable features in Malmö's skyline, and we at CMP are proud to be a part of this investment in the future.

Finally, let me tell you about a few financial rays of hope. So far this year, we've seen a gradual improvement in volumes within several areas, for instance, car distribution, container operations in Copenha-gen, and transit oil. This is encouraging and hopefully also a sign that the economic recovery is picking up speed!

Happy reading!

Johan Röstin, CEO for CMP

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CEMENTA IS MOVING FROM LIMHAMN to Northern Har-bour. Its new facilities will stand out – being in the form of a 90-metre high silo.

"It will make a beautiful landmark for Malmö," says Fred-rik Winberg, CEO of Cementa AB. "A sleek and elegant silo capable of holding up to 30,000 tons of cement."

For Cementa it was important that the silo, which is in-tended for the storage of cement, be not only functional but also aesthetically pleasing. Construction will start in May and be completed by the end of 2011.

"The big winner is the environment, as the residents in Limhamn will no longer have to put up with heavy transport vehicles passing by and at Northern Harbour we will have access to a direct rail link. From a transport viewpoint, it's a real boost for the business," says Fredrik Winberg.

IT IS STILL A LITTLE SADnonetheless. Cementa is a succes-sor to Skånska Cement which was founded 139 years ago. Skånska Cementgjuteriet, which is now Skanska, was set up some time later. In 1999 Cementa became a part of Hei-delbergCement, a large international group and the world's third-largest cement supplier. Up until now the company has been based at Limhamn in Malmö, and the manufac-ture of cement and lime has long been associated with the Kalkbrottet limestone quarry, which is a familiar name to many Malmöers.

"One of my forefathers, Haqvin Bager, was at one stage heavily involved in encouraging the construction of a port at Limhamn," explains Fredrik, who was born in Skåne but whose family moved away when he was one.

"Our business requires good access to shipping and transport by land. We have an excellent relationship with CMP and our business plans tie in well with the city's and CMP's plans for the development of Northern Harbour."

CEMENT IS CURRENTLY MANUFACTUREDon the islands of Gotland and Öland and in Skövde. Limestone, an important raw material in cement, is readily available at each of these sites. Large ships travel between Gotland, Öland and Malmö and each one can carry between 3,000 and just over 7,000 tons of cement.

Generally speaking, cement is often confused with concrete. Cement is a fine-grained powder produced from limestone and clay. To make concrete, cement is mixed

with water and an aggregate such as gravel or stone. Concrete's foremost properties are workability, strength and durability. Cement is thus the main ingredient in concrete, and concrete can be found all around us in to-day's modern society, in homes, bridges, dams, paving sto-nes and sewers.

"All building projects require concrete. In southern Swe-den, I can name major projects such as the Øresund Bridge and Citytunneln in Malmö, for example," says Fredrik.

A total of 120,000 tons of cement were needed to build the Øresund Bridge, and that's just the bridge section alone. Citytunneln, which opens in December this year, has required about 100,000 tons of cement.

"It has been said that the Øresund Bridge will last a mini-mum of 100 years. But the concrete will last much longer than that."

Cementa is constantly working to develop new uses for cement. One area of interest is how to optimise the heat ef-ficiency of buildings.

"We are investing heavily in research and development and are carrying out life-cycle analyses. For instance, is it possible to significantly reduce fuel consumption by buil-ding concrete roads?

"Sometimes people tell us that concrete is not attractive and refer to the homes built as part of the Million Homes Programme, but perhaps that has more to do with the de-sign than the material," concludes Fredrik.

Cementa builds new

landmark at

Northern Harbour

in Malmö

The new silo will be 90 met-res high with a diameter of 26 metres. It is due for completion at the end of 2011.

PICTURE: CEMEN

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DESPITE BART ONLY BEING34 years old, he already has extensive experience of the shipping and port industry. Bart's career began back home in the Netherlands before taking him to Belgium, where he worked for a South African company in the fruit import business. "In 2000, I joined Toyota's logistics department in Brussels. I was responsible for its Scandinavian ventures and the establishment of a hub for car distribution in Malmö," explains Bart.

Bart and CMP first worked together a decade ago on the esta-blishment of Toyota's operations in Malmö. He was recruited by CMP in 2005 and became the general manager for all car distribu-tion.

"It was a fun and exciting time. There was tremendous growth and a lot of new customers, and the operation expanded quickly," he says.

BETWEEN 2005 AND 2008, Malmö became the biggest hub for car distribution in the Nordic region. Before the financial crisis CMP handled over 500,000 cars at Malmö, but the past two years have been tough.

"Since the economy soured in 2008 we have worked hard to sa-feguard our competitiveness and keep costs down. Things do seem to have improved again during the spring. Car sales in the Nordic region are picking up and here at CMP we've seen volumes in-crease during March and April."

BART'S OWN CAREER HAS ALSOprogressed during the spring. He is now responsible for CMP's port and stevedoring operations in Malmö and Copenhagen. This means that in addition to car distri-bution he is also involved in RoRo and the container operations, for instance.

"One of my principal duties is to manage our customer contracts within these areas, which means a lot of negotiations with CMP's customers, both old and new," he explains.

One of the main objectives now that the economy is recovering is to increase volumes and revenue.

"Our results for 2009 were weaker than previous years, and that's a trend we want to break. I still believe that not everything was due to the downturn, as CMP's poor efficiency also played a part. There have been changes internally that enable us to use our resources in a better and more flexible manner – creating exciting opportuni-ties!"

What are his best arguments when 'selling' CMP to customers? "Our outstanding quality and availability. There is very little da-mage to the goods we handle and we can provide the customer with the service required virtually whenever they need it. In a year or so's time, extensive new facilities will open at Northern Harbour in Malmö. These will give CMP and our customers a huge boost by providing access to one of Europe's most modern port facilities."

The objective:

increased growth

Excellent availability and outstanding quality are his best sales arguments when dealing with

customers old and new. Meet Bart Steijaert, who is now responsible for all port and stevedoring

operations at CMP.

PHO T O: DENNIS ROSENFEL D T

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THEME CRUISES

Effective network

behind record

growth

When a cruise ship calls at Copenhagen, a whole range of service companies are on hand to

greet them. Copenhagen is one of the most popular cities in Europe for visitors planning a trip

and shipowners planning their seasons.

PHO

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ONE OF THE REASONS WHY COPENHAGENis such a suc-cessful and popular destination is the effective cooperation between all the parties looking to attract more tourists to the city. It is cooperation that provides the foundation for the good experience that is so important for the cruise-ship industry.

"It's no accident that Copenhagen is popular as a hub for conferences and cruises. It's because we are good at co-operating and networking. In 1992, we brought together interested parties from the cruise industry and set up a fo-rum, Cruise Copenhagen Network (CCN), as a means of initiating cooperation on collective product development and marketing. Another important reason is the short dis-tance between the port and the airport in Kastrup," says Ole Andersen, Sales and Marketing Director with Wonderful Copenhagen and Chairman of CCN.

CLOSE COOPERATION MAKES SENSE when there are so many companies and organisations interested in bringing Copenhagen to the attention of the cruise lines. Today, CCN works with 41 partners, including SAS, Copenhagen Airport, CMP, brokers, incoming agencies, bus companies, retail outlets, and attractions such as Tivoli and the National Museum of Denmark.

The numbers speak for themselves: the number of ships calling at Copenhagen increased from 157 in 1998 to 334 in 2009. Slightly fewer ships are expected in 2010, approx. 305, but there will still be more passengers: 675,000 com-pared to 672,000 last year.

"The ships just keep getting bigger. It's also common for ships to sail at a capacity of up to 102 %, because there is of-ten an extra bed in the family cabins," explains Ole.

CRUISE TOURISTS ACCOUNT FOR 5 %of all tourism in Co-penhagen, which doesn't sound much but in PR terms it's hugely significant. When visitors have an enjoyable experi-ence, it results in global exposure. Surveys show that after visiting the city over 70 % of cruise tourists say they plan to return.

Copenhagen caters for two types of cruise-ship passen-ger. If Copenhagen is a port of call it means that passengers are visiting the city as part of the cruise, and they usually spend about DKK 500 while they are here.

If the cruise begins or ends in Copenhagen, known as a turnaround, then passengers are of greater interest, as they often spend the night in the city in connection with the cruise, require more services and spend more money du-ring their stay – DKK 1,500-2,000 per day. In 2010, just un-der half of the ships will be in port for a turnaround.

"WE ARE PLEASED TO HAVE ACHIEVED such great results. It's not something that can be copied straight off. CCN has set the standard for how you should go about establishing cooperation of this kind, and other markets are envious of us," says Ole.

In order to create the best possible product for cruises in northern Europe, the network concept has been expanded to include all the ports and cities in the Baltic region that ca-ter for cruise passengers. This network is called Cruise Baltic.

"It's no accident that Copen-hagen is popular as a hub for conferences and cruises. It's because we are good at coo-perating and networking," says Ole Andersen, Chair-man of Cruise Copenhagen Network.

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Arnt Møller Pedersen is CMP's General Manager, Cruise & Ferries

THEME CRUISES

CRUISES ARE ONE OF CMP'Smost rapidly growing business areas. A decade ago CMP was receiving around 150,000 cruise passengers a year – a figure that increased to 675,000 passengers in 2009. During the same period, the number of calls has increased from 163 to 335. Almost all of these (331) docked at Copenhagen last year, with the re-maining four calling at Malmö.

"Over the years Copenhagen has developed to become one of Europe's largest and most popular cruise destina-tions," confirms Arnt Møller Pedersen, General Manager, Cruise & Ferries. "This is due to the port's geographic loca-tion and the fact that our terminals are ideally located for vi-siting local attractions and Copenhagen's shops. The port is also close to the airport in Kastrup."

Copenhagen is a large turnaround port, with a lot of pas-sengers either starting or ending their cruise in the city. For that reason, flexible transport links are a vital piece of the puzzle for the international airlines involved – especially when passengers are travelling from more than 150 coun-tries. In Copenhagen, CMP receives cruise ships at three

quays – Nordre Toldbod, Langelinie and Frihavnen. The lar-gest is Langelinie, where half of all ships are expected to dock in 2010.

MANAGING CRUISE TRAFFIC IS ALL ABOUT TEAMWORK.

CMP offers quay berths and revenue comes from the port charges generated by cruise traffic. CMP cooperates with shipowners, travel agents, ship-brokers, and incoming agencies with responsibility for passenger services at the terminals. These terminals comprise tents erected at the quays where passengers can get assistance with a variety of things – checking in and out, onward travel, baggage, di-rections, etc.

"During the cruise season we use the terminals to tailor our infrastructure, making life easier for passengers. It's also a practical and cost-effective solution for CMP, as the tents can easily be taken down at the end of the season," says Arnt.

"We also have a small but efficient organisation, and du-ring the high season in summer we are able to borrow

per-Strong development

in cruises

There's no stopping CMP's cruise business. All previous records were broken in 2009 thanks to 335

port calls by cruise ships carrying a total of 675,000 passengers. Copenhagen was recently also named

'Port of the Year' after taking first place in competition against 33 other cruise-ship ports.

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sonnel from other business areas on those days when things are a bit hectic," he continues. "Last year, we had se-ven ships here all at the same time, totalling just over 15,000 passengers."

CMP'S OWN WORKto promote its cruise business has pro-duced definite results. Each year since 1996 the company has been rewarded for its efforts, having been named, among other things, 'Europe's Leading Cruise Destination' and 'Most Efficient Port Service Europe'.

"At the start of 2010, we were named 'Port of the Year' by passengers travelling with Princess Cruises. We beat 33 ot-her ports around the world to take the title," explains Arnt. It's the first time a port outside North America has won this coveted award.

Work to improve the cruise business never stops. A lot of effort is being put into improving the port's infrastructure and making it easier for vehicle and passenger traffic to reach and leave the quays and terminals.

"Roads and signage are prioritised areas for us, and coo-peration with the authorities, politicians, local residents, taxi firms and other players is vital if everything is to function as planned, particularly on days when we might have as many as 15,000 passengers in and around the port," says Arnt. "We're also investing in improved commu-nication and expect to be able to offer cruise information by e-mail and SMS in 2010."

THE BIGGEST CHANGE IS LIKELYto come in 2013 when a new cruise-ship quay will open in Copenhagen. It will be 1,100 metres long and 70 metres wide and have flexible terminals and support facilities for passenger services. The solutions for car, bus and taxi access will also be improved.

"We will be able to receive four large ships simultane-ously," explains Arnt. "Safety can be further improved, and permanent facilities for handling waste water from the cruise ships will be established, which reduce the port's

en-vironmental impact."

But first Arnt and his colleagues must tackle the 2010 cruise season – a season that promises 310 scheduled calls and around 670,000 passengers. That's fewer than in 2009, but as larger ships are involved CMP will still secure the ne-cessary volumes. A new visitor to the port will be Disney Cruise, which comes to Europe for the first time in 2010. Disney Magic is a cruise liner that can carry 2,700 passen-gers and will make four calls at Copenhagen.

THEME CRUISES

PHO T O: DENNIS ROSENFEL D T

Cruises – an industry on the up

The global cruise industry is doing well. Interest continues to grow among travellers the world over and in 2009 just over 13 million people chose to take a cruise holiday – that's according to industry organisation Cruise Lines International Association (CLIA). These fi-gures indicate an increase of around 3 per cent on the previous year and come at a time when many other industries and companies have been hit hard by the global economic downturn. This increase is expected to continue and CLIA believes that cruise passenger numbers will reach 14.5 million during 2010.

Greatest increase in Europe

The greatest increase can be seen in the 'new cruise markets' of Europe, Asia and South America. Other classic cruise destinations are the Caribbean and the Mediterranean, which have long been dominated by American travellers. The image of a typical cruise pas-senger is, of course, someone of late middle age or older.

"But the industry is rejuvenating rapidly, thanks to cruise companies having developed family concepts and plenty of other theme cruises which have attracted new types of tra-vellers. For example, there are golf, cultural, opera and food and wine cruises," explains Arnt Møller Pedersen, General Manager for Cruise & Ferries at CMP.

Immense potential

The cruise market is dominated by three large cruise groups – Carnival, RCI and Star. To-gether they account for around 75 per cent of cruise-ship capacity. Europe, as we have mentioned, is one of the major growth regions with steadily increasing cruise traffic. Pas-senger numbers increased from 1.5 million to approximately 4 million between 1998 and 2007.

"One explanation is that there are a lot of attractive destinations in Europe which offer greater freedom of choice. Europe also has more than 100 cruise-ship ports; several of these have excellent airport connections, which is an important aspect for many people. Last but not least, profitability has also improved – the cruise companies are simply earning more per passenger in Europe than in the Caribbean or the Mediterranean," says Arnt.

Another reason for the increase is that more Europeans than ever are choosing to take cruise holidays. And as only a few per cent of all those who live in Europe have actually been on a cruise, there is huge market potential. It's clear that the Americans are facing competition when it comes to cruise traffic. In Copenhagen, for example, Germany came out top in a 2009 poll of the number of cruise passengers, closely followed by the United Kingdom and the U.S.A. Growth within the industry is also reflected in the number of new cruise ships being built. According to CLIA, 17 new ships will enter into service between 2009 and 2012. There are around 390 cruise ships currently operating around the world, with between 80 and 100 of these operating in northern Europe and the Baltic States.

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Cruise giant becomes more

frequent visitor

PHO T O: DENNIS ROSENFEL D T

THE SHIPS OF GERMAN CRUISE GIANTAIDA Cruises are becoming an increasingly common sight in Copenhagen, with visits expected to increase by 37 per cent next year.

"Copenhagen is an important cruise-ship port in northern Europe and therefore also an important destination on the routes we offer," says Kai-Uwe Maross, AIDA Cruises' Se-nior Manager for Port Operations.

AIDA Cruises turns 50 this year. A lot has happened since the shipping company was founded back in 1960 as Deutsche Seereederei, with only one vessel, the Völ-kerfreundschaft (Friendship between nations).

Rostock is still the company's home port. AIDA Cruises now has a fleet of seven ships and is owned by the British-American firm Carnival Corporation & plc Group, a world-leader in the cruise industry.

With a turnover of just over EUR 722 million and passen-ger numbers for 2009 of 414,000, AIDA Cruises is the num-ber-one cruise operator in Germany.

As the popularity of cruise holidays continues to grow, AIDA Cruises has expanded its list of destinations. Its seven ships (AIDAcara, AIDAvita, AIDAaura, AIDAdiva, AIDA-bella, AIDAluna and AIDAblu) can frequently be seen at port in the Mediterranean, northern Europe, the Carib-bean, Dubai, North America or Asia or moored off the Ca-naries.

"The ships can carry a total of 12,000 passengers, with each cabin having two berths," explains Kai-Uwe.

The popular cruises often get booked up quickly, so AIDA Cruises will shortly be offering even more.

"German shipyard Meyer has received an order to build an additional two ships, which will be ready in spring 2011 and 2012."

Despite celebrating 50 years in the industry, AIDA Crui-ses' signature is its youthful style. The relaxed atmosphere on its cruises has become an important element of the brand. Although the focus is firmly on the German market, the impact internationally is significant.

"We currently have around 5,000 employees from 25 countries. We work with around 10,000 travel agents throughout Europe and have built up close relationships by inviting their representatives to experience life on board. Familiarity with the product also makes it easier for them to sell to their customers," says Kai-Uwe.

He is also more than satisfied with the German cruise li-ne's relationship with Copenhagen and CMP.

"We have enjoyed a close relationship for many years, which we intend to expand upon in the future. We expect to make 38 calls at Copenhagen this year. That figure will rise to 52 next year."

Both AIDA Cruises and its passengers hold what CMP has to offer in very high regard.

"Copenhagen has an extremely efficient infrastructure, which means that the city centre is just a few minutes away from the quays where our cruise ships dock," says Kai-Uwe.

THEME CRUISES

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THEME CRUISES

MALMÖ TURISM AND COPENHAGEN MALMÖ PORT esta-blished the Cruise Malmö Network in 2005 as a means of encouraging cooperation with the business community, particularly the tourist sector, and promoting Malmö as an attractive cruise destination.

"In order for this initiative to produce results, close coo-peration between all parties is necessary. The network en-courages close relationships and good cooperation and is an incredibly important platform for us. We also receive a lot of support from Malmö's local politicians, who work acti-vely to incorporate our ideas in their town planning, for ex-ample. Malmö wants to connect with the sea and cruise traffic fits brilliantly into the picture," says Katarina Olsson, who is Malmö Turism's representative for this cruise pro-ject.

MALMÖ TURISM ACTS AS A CATALYSTfor the demand that exists on the part of international cruise lines and the regio-nal business community. It channels the needs of the shi-powners and tour operators, enabling businesses to develop and also to supply the required services, correctly packaged.

Katarina believes that the growing pressure on Malmö is a good thing. Increased pressure on her and Malmö Turism means both are forced to raise their game.

"Working with international tourists requires continuous product development. My ambition is to bring an element of fun into our programmes. We can improve on how we coordinate parties' offers and how we show off our best products and promote unusual experiences. A lot of visi-tors want an active trip ashore as well as unique experien-ces," she says.

The ships that call at Malmö are not the biggest. The size

of the ship and the number of passengers it carries deter-mine whether Malmö is chosen as a destination or not.

"We have to be able to handle the boat and the passen-gers that come ashore. It's important that people's experi-ences of Malmö are positive, particularly as we are a new destination," continues Katarina.

ALL CRUISE VENTURES UNDERTAKEN together with CMP will naturally be joint ventures between Copenhagen and Malmö, with Malmö as the significantly smaller player. On the upside, Malmö is something new and will therefore be of great interest. The offer is constantly being renewed.

"Of course, it's the total volume that needs to increase. Working together, Copenhagen and Malmö are an excel-lent complement to one another," she concludes.

That the two cities really can complement one another is something with which Arnt Møller Pedersen agrees. Arnt is CMP's General Manager, Cruise & Ferries.

"We absolutely want to expand the cruise operation to include Malmö. Take our 'one port two countries' concept for example, where cruise passengers can visit both Malmö and Copenhagen. At the same time, we want to market Malmö even more to the customer segment looking for an attractive new destination."

ARNT ALSO EMPHASISES the point that Malmö is a smaller port and thus unable to handle the same large cruise ships as Copenhagen. He goes on to explain however that there are around 100 ships operating on the cruise market today that are the perfect size for Malmö.

"When Northern Harbour opens in 2011, we will have access to new, centrally-located quays for cruise traffic into Malmö. Opportunities will be furthered improved."

Malmö wants to expand as

cruise destination

Malmö Turism, the city's tourist office, is actively working to promote Malmö as a cruise destination. This

initia-tive is being undertaken in close cooperation with Copenhagen Malmö Port and the region's business

communi-ties. When it comes to cruise destinations, Malmö is still a relative newcomer, but it nevertheless has a great

reputation as a tourist city.

PHO

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Katarina Olsson is respon-sible for the cruise project at Malmö Turism.

What makes Malmö so att-ractive as a cruise destina-tion is, for example, the contrast between the city and its surroundings, which provides opportunities to combine experiencing the past, the cityscape and shopping with nature-based tourism and a wide range of activities.

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PHO

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MALMÖ OIL TERMINAL, or Oljehamnen, is the largest termi-nal in the Øresund region for the import and export of li-quid bulk. One of the operators who has benefited from using the facilities and from the opportunities associated with this attractive market is Vopak, which is a global com-pany specialising in the storage and distribution of liquid bulk in the form of oil, gas and chemicals.

Vopak Sweden has a terminal in Malmö for the short and long-term storage of liquid bulk transported to the port by tanker before being distributed to businesses in southern Sweden. Vopak specialises in the storage of products un-der specific conditions and at specific temperatures and is able to mix products to create the required end product.

"Malmö is an important terminal for us. We have a tank capacity of 65,800 m at our own terminal in Malmö and we rent a further 100,000 m . In addition to Malmö, we have si-milar terminals in Gothenburg, Gävle and Södertälje," says Rob Wortelboer, Marketing Manager for Vopak Sweden.

"Malmö is in a good strategic location for the Baltic, for instance, from where we collect smaller volumes that are then mixed to create larger bulk. But we don't have a lot of volume going to Copenhagen."

After a re-organisation of the company, during which its own distribution was scaled down, Vopak Sweden chose to

focus on tank storage of oil, chemicals and natural gas. "We have our own standards, which we apply at our ter-minals, and which differ from those of our competitors. To start with, our global safety standards are often more strin-gent than the national standards of the countries where we operate. This is true for Sweden where there are no formal requirements for bunding (embankment protection) for tank installations. But here, all our tanks are protected in this manner.

"It makes a difference. We are obliged to act responsibly when working with oil and chemicals," explains Rob.

Vopak Sweden, formerly Vopak Logistics Nordic, is part of the Dutch group Vopak N.V. in Rotterdam, which has 79 terminals in 31 countries. With a global capacity of over 28 million cubic metres, Vopak is the world's largest operator in its field.

Vopak's history stretches back almost 400 years. The company was founded in its earliest form in 1616, when there was immense demand for shipping and storage of the large quantities of coffee, tea and spices which the Dutch East Indies Company was bringing back from the Dutch co-lonies. Demand for storage continued, and today storage of products under a variety of conditions is still an important part of Vopak's operation.

The world's leading operator

for liquid bulk

Vopak has its own terminal at Oljehamnen in Malmö, from which it supplies

businesses in southern Sweden with oil and chemicals

Vopak Terminal Malmö pro-vides businesses in southern Sweden with oil and other chemicals.

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NOTICES

Cruises via e-mail

CMP is improving its cruise information for its Copenhagen operation. Using 'push e-mails' customers and partners, as well as other interes-ted parties, can receive an e-mail or SMS contai-ning details of forthcoming arrivals. In addition to increasing the amount of information avai-lable, the system improves conditions for plan-ning ship and passenger services.

This new service has great potential, as it of-fers instant access to information no matter where you are. Taxi drivers, for example, might be interested to know that a cruise ship is in port, which means a lot of potential fares.

CMP is convinced that this new service will have several different areas of application – some of which we can't even imagine at pre-sent.

To get the CMP Push-mail – subscribe at CMPs webpage, www.cmport.com. Choose ”Ships in Port” – ”PUSH MAIL” and sign up for e-mail or SMS.

Cruise award for

Copenhagen and CMP

Copenhagen has been named "Port of the Year" by the cruise line Princess Cruises. The line's passengers have ranked 33 ports around the world and put Copenhagen in top place. CMP was also praised for its cruise operations and took part at the award ceremony in Miami.

Cruise operations involve teamwork, in

which specialists within the tourism, shipping and transport industries work in partnership to make Copenhagen an attractive destination. Growth has in-creased for a number of years and 2009 produced a new record when 331 cruise vessels with 677,000 passengers visited Copenhagen.

At the awards ceremony in Miami in the middle of March, representatives of several of the organisations working to-gether in the area of cruises in Copen-hagen took part – Arnt Møller Pedersen, General Manager for Cruise and Ferries Copenhagen Malmö Port (CMP), Brit Brander from DMC Denmark, who were, at the same time, named "Incoming Bu-reau of the Year" and Christian Lund from Ma-ersk Broker, who were named best shipping agent.

Maintenance that

saves time and money

CMP is honing its maintenance operation. Quicker and simpler procedures will save time and money, which benefits both the company and its customers. Internal maintenance encom-passes all the machinery and vehicles used by CMP on a daily basis. The introduction of a new maintenance system creates new and exciting possibilities.

"A new IT system is being launched, which enables us to plan and manage our work better. We can work smart and perform the right work at the right time on the right machines," explains Benno Jemth, CMP's Maintenance Manager.

A smarter approach to maintenance means that unnecessary stoppages can be avoided, while availability increases. Add to that, impro-ved vehicle and machinery performance and an extended service life.

"We now have better control over our entire maintenance operation, which makes us more cost-effective," says Benno. "At the same time, we're seeing increased operational reliability in machinery, which is vital when it comes to hand-ling the large goods flows at Malmö and Copen-hagen."

Boom in need for ferries

due to ash cloud

The week of international travel chaos caused by the Icelandic volcano meant that other trans-port companies experienced incredible demand from travellers who could not reach their desti-nation by air. This was also the case for DFDS Seaways, which sails daily between Copenha-gen and Oslo from the terminal at CopenhaCopenha-gen Harbour.

“We saw an incredible boom in interest. Once flight traffic was grounded on Thursday, we received 3,200 bookings during the course of Thursday, Friday and Saturday for the Copen-hagen-Oslo and Amsterdam-Newcastle routes. And these were bookings that were solely due to the volcano and the ash cloud. That has never happened before. Normally, our passengers book in plenty of time via the internet, but in this case they were ringing us and our staff were incredibly busy,” comments Head of Communi-cation Gert Jacobsen, DFDS Seaways.

The Copenhagen-Oslo route was quickly sold out, and beds were set up in the confe-rence rooms on board the two ships on the route, “Crown of Scandinavia” and “Pearl of Scandinavia”, in order to find room for eve-ryone. However, the maximum number of pas-sengers was not exceeded.

Northern Harbour takes shape

Groundwork remains the focus at Northern Harbour – CMP's new har-bour area in Malmö, which will open in spring 2011. Reinforcement work is continuing at the new combi-terminal, while in other areas work has already begun to lay the asphalt. In the new terminal areas, a total of 235,000 m²will have been covered in asphalt by the autumn.

"Another milestone is that concrete-pouring work has begun in ear-nest. It is the new quays, or rather the quay edges, that are currently un-der construction. So far around 600 metres have been poured, so we are about halfway through this work" says Bengt-Olof Jansson, CMP's General Manager for Technology.

Ramp from China

Ferry ramps are being constructed at the RoRo terminal. Work has also commenced on the steel sections of the ramps, which are being built in China. Construction actually involves several different sections, the lar-gest of which is approximately 500 m².

"We will shortly be travelling to China to follow up on this work on site," says Bengt-Olof Jansson. "The finished steel ramps will then be de-livered to us here in Malmö in August."

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Profile

WE MEET CRUISE TERMINAL MANAGERVerner Hansen and Cruise Manager Jim Schmidt just as the 2010 season is preparing to get under way, although bookings are already being taken from brokers for the 2011 and 2012 seasons.

A cruise ship normally docks at about seven in the mor-ning and departs approximately 10-12 hours later. Jim and Verner are always on hand at quayside.

"We're with the ship all day. We talk to the chief officer or other officers and ensure that things proceed as plan-ned. If the ship is making a turnaround call, for example, we check that luggage is sorted correctly on and off the ship and that supplies are delivered to the correct hatch-way. If supplies are to be taken on, then normally 8-12 con-tainers will need to be loaded, and as well as loading, our people can also help to get them on board. Otherwise we don't tend to go on board the ships while they are in port," says Verner Hansen.

Cruises are seasonal work, which means that during the off-season the department only has a staff of 8, which in-creases to 50-70 once the season starts. The additional staff are either recruited externally or come from other de-partments at CMP. There are a lot of practical aspects that have to be considered, and it can take 34-40 people to ser-vice a ship while it's in port. The operation needs to be well organised with experienced employees. The ships have to depart on time. Punctuality is everything to the ships' ow-ners.

"We're not to blame if a ship doesn't sail on time," says Verner. "As a rule, ships do not wait for individual passen-gers who have been delayed, but we have known them to wait for 50-150 transfer passengers on a delayed flight to Copenhagen."

The winter is spent planning the season ahead, which ship will berth where, what requirements do they have, and when will supplies be needed. Detailed planning, for example, moving a ship from one quay berth to another, begins once all the calls have been logged. In Copenha-gen, ships primarily berth at Langelinie and Frihavnen (for turnarounds), and Nordre Toldbod.

Another aspect of the work is meeting with residents li-ving behind the Langelinie quay.

"We have a dialogue with the local residents – we listen to and act on their concerns. For instance, we can ask ships not to use loudspeakers or sirens. However, fire drills are a must whenever new passengers come on board and it's necessary to demonstrate the alarm. We really

can't do anything about that," says Jim.

Verner and Jim both have previous experience of the shipping industry.

"I am a trained navigator and spent 12 years at sea with Maersk before deciding to come ashore for good," says Verner. "I've been with CMP for 17 years now. Initially, I was deputy harbour master at the port office but I transfer-red to cruises seven years ago." In his free time, Verner plays handball and cycles. He has himself been on several cruise holidays in the Caribbean and Mediterranean.

Jim also has a nautical past with shipowners Maersk and Lauritzen. He started working at Frihavnen in 1968 as a fo-reman for ØK (the East Asiatic Company Ltd. A/S), but when ØK closed its operation at Frihavnen he joined KFS/Københavns Havn/CMP, with whom he has been since 1978. For most of that time, Jim was Terminal Mana-ger at the container terminal, but in 2000, when the very first cruise ship docked in Copenhagen, he transferred to the Cruise & Ferries department.

"When I turned 62 the department and I agreed that I would work from 1 March to 1 October and have the rest of the year off. So now I work the whole season without taking any holiday or weekends off. I usually spend the winter travelling, with a month in Thailand playing golf and then on to Gran Canaria."

However, Jim is back on site for two weeks in December when the next season's plan is drawn up and sent out to the brokers for final approval.

PROFILE: VERNER HANSEN AND JIM SCHMIDT

Safeguarding quality

There are a lot of practical aspects to get right if a cruise is to run smoothly. There are two

individuals in particular at CMP with responsibility for checking that everything is as it

should be.

Jim Schmidt and Verner Hansen meet all the cruise ships that call at CMP. This year, they will welcome the Disney Cruise Line for the first time. PHO T O: DENNIS ROSENFEL D T

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