Chapter 09 - Project Human Resource Management.pdf

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Chapter 9:

PROJECT

PROJECT HUMAN RESOURCE

HUMAN RESOURCE

MANAGEMENT

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Project

ReferenceReference

PMBOK 5E: Ch PMBOK 5E: Ch–– 9 9

Page: 255 Page: 255

Project Human Resource Management includes the processes that Project Human Resource Management includes the processes that organize, manage, and lead the project team.

organize, manage, and lead the project team.

Project team members may have varied skill sets, may be assigned full or Project team members may have varied skill sets, may be assigned full or part-time, and may be added or removed from the team as the project part-time, and may be added or removed from the team as the project progresses.

progresses.

Human Resource

Human Resource Management

Management

9.1 Plan Human

9.1 Plan Human Resource ManagementResource Management 9.2 Acquire Project Team

9.2 Acquire Project Team 9.3 Develop Project Team 9.3 Develop Project Team 9.4 Manage Project Team 9.4 Manage Project Team

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Reference PMBOK 5E: Ch– 9 Page: 255

responsibilities, required skills, reporting relationships, and creating a staffing management plan.

charts, and the staffing management plan including the timetable for staff acquisition and release.

Plan Human Resource Management

What? the process of identifying and documenting project roles,

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Plan HRM:

Tools and Techniques

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Plan HRM:

A responsibility assignment matrix (RAM) is a grid that shows the project resources assigned to each work package.

Tools and Techniques

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Plan HRM:

•

organization, industry, or professional environment.

•

which people, teams, and organizational units behave.

•When planning human resource management of the project, the

project management team will hold planning

Tools and Techniques

Networking is the formal and informal interaction with others in an Organizational theory provides information regarding the way in

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Plan HRM:

Reference PMBOK 5E: Ch– 9 Page: 255 •  

approvals, accept deliverables, and influence others to carry out the work of the project.



member is expected to perform in order to complete the project’s

activities 

activities within the project constraints.

Outputs

Human Resource Management Plan

Roles and responsibilities

Role. The function assumed by or assigned to a person in the project. Authority. The right to apply project resources, make decisions, sign

Responsibility. The assigned duties and work that a project team

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• graphic

display of project team members and their reporting relationships

•The describes when and how project team

members will be acquired and how long they will be needed.

•Staff acquisition •Resource Calendar •Staff Release plan •Training Needs

•Recognition & rewards •Compliance

•Safety

Plan HRM:

Reference

PMBOK 5E: Ch– 9 Page: 266

Project organization charts A project organization chart is a staffing management plan

Outputs

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Plan HRM:

Outputs

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resource availability and obtaining the team necessary to complete project activities

assignment to obtain a successful team

Acquire Project Team

What? Acquire Project Team is the process of confirming human

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Acquire Project Team:

Reference PMBOK 5E: Ch_– 9 Page: 270 •Pre-assignment •Negotiation • Acquisition •Virtual Team •MCDA

Availability – Cost – Experience – Ability – Knowledge – Skills - Attitude - International Factors

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and overall team environment to enhance project performance.

competencies, motivated employees, reduced staff turnover rates, and improved overall project performance

Develop Project Team

What? the process of improving competencies, team member interaction, Why? it results in improved teamwork, enhanced people skills and

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Develop Project Team:

Reference PMBOK 5E: Ch– 9 Page: 277 •Interpersonal skills •Training •Ground rules

•Collocation, also referred to as “tight matrix,” •Recognizing and rewarding

•Personnel assessment tools

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status review meeting to an off-site, professionally facilitated experience designed to improve interpersonal relationships.

Develop Project Team:

Team-building activities can vary from a 5-minute agenda item in a

Forming Storming Norming Performing Adjourning

Tools and Techniques

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The performance of a successful team is measured in terms of technical success according to agreed-upon project objectives, performance on project schedule, and performance on budget.

The evaluation of a team’s effectiveness may include indicators such as: • Improvements in skills

• Improvements in competencies

• Reduced staff turnover rate, and

• Increased team cohesiveness

Develop Project Team:

Outputs

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feedback, resolving issues, and managing team changes to optimize project performance.

appraises team member performance.

Manage Project Team

What? the process of tracking team member performance, providing

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Manage Project Team:

Conflict is inevitable in a project environment. Sources of conflict

include scarce resources, scheduling priorities, and personal work styles. Retreat from

Emphasize areas of agreement

Tools Techniques

Conflict Management

Withdraw/Avoid:

Smooth/Accommodate:

Compromise/Reconcile: Some degree of satisfaction to all parties Force/Direct: Pursuing one’s viewpoint

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Manage Project Team:

• Successful projects require strong leadership skills. Leadership

is important through all phases of the project life cycle.

•Key

Perspectives, Information Gather

•

○ Focus on goals to be served,

○ Follow a decision-making process, ○ Study the environmental factors, ○ Analyze available information,

○ Develop personal qualities of the team members, ○ Stimulate team creativity, and

○ Manage risk.

Tools Techniques

Interpersonal Skill

Leadership.

influencing skills include: Persuasion, Active Listening, Awareness of Effective decision making

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Reference Rita 8E: Ch– 9 Page: 359

Manage Project Team:

•

being the technical or project manager

•

Tools Techniques

Powers of a Project Manage

Formal (Legitimate) Based on power

Reward because of performance of a team member

Penalty (Coercive) ability to penalize team-members

Expert

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Manage Project Team:

•

to effective performance & who expect to be rewarded for their

accomplishments will remain productive as rewards meet their

expectations

•

Arbitration & Perquisites/Perks (special rewards e.g. parking), &

Fringe benefits

Tools Techniques

Other terms theories

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Manage Project Team:

• X X o o y • Self Actualiz ation

Tools Techniques

Motivation Theory

Mc regor’s Theory of X and

Maslow’s Hierarchy of needs

Esteem Social Safety

Self Fulfillment, growth, learning

Accomplishment, respect, attention, appreciation Love, affection, approval, friends, association

Security, Stability, Freedom from harm

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Manage Project Team:

22 Presenter: Md. Tohid Been Mannan, PMP®

•

Achievement These people should be given projects that are challenging but are reachable

They like recognition

Affiliation These people work best when cooperating with others They seek approval rather than recognition

Power People whose need for power is socially oriented, rather than personally oriented, are effective leaders and should

be allowed to manage others.

These people like to organize and influence others

Tools Techniques

Motivation Theory

David McLellands

’ theory of needs

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Manage Project Team:

•

Examples of hygiene factors are:

•

Working conditions

•

Salary

•

Personal life

•

Relationships at work

•

Security

Status

Tools Techniques

Motivation Theory

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