Candidate Name: Raymond - 145175 Job Applied For: 1st/2nd Line Support
Availability: Interview: Immediate
Start: immediate
Key Skills: An experienced IT professional with a proven track record of supporting both Server & Network equipment, with desktops, laptops and peripherals. Fully conversant with leading edge and emerging technology solutions. Results orientated, customer focused with business improvement skills. Experience of managing & installing all activity for all hardware and software technical & networking support (voice & data), for both server & desktop solutions, with helpdesk support for both onsite & remote
technical support.
Education, Training and Qualifications:
2002: Implementing Microsoft Windows 2000 Professional & Server (2152C)
Interquad Professional IT Training
2001: Microsoft Windows 2000 Network & Operating Systems Essentials (2151B)
Interquad Professional IT Training
2001: Unix Introduction Part 1 - Skill Advance, Finchley
2001: Meridian 1 Advanced System Administration - e-People serve (BT) 2001: Meridian 1 System Administration using MAT - e-People serve (BT) Solaris & Informix Data base - Voyant Technologies Inc., Colorado, USA 1998: City & Guilds Advanced PC Maintenance & Installation - One Tech College
1985: City & Guilds Electrical Installation 236(Part 1) Practical & Theory - South-East London College
1983: Secondary Education to ‘O' level
Salary: £Negotiable
Raymond – 145175
CRB CLEARED
An experienced IT professional with a proven track record of supporting both Server & Network equipment, with desktops, laptops and peripherals. Fully conversant with leading edge and emerging technology solutions.
Results orientated, customer focused with business improvement skills.
Experience of managing & installing all activity for all hardware and software technical & networking support (voice & data), for both server & desktop solutions, with helpdesk support for both onsite & remote technical support.
Key Skills & Achievements:
Remained abreast with advances in technology & maintenance of IT related skills
Maintained IT infrastructure requirements and managed several complex projects
Delivered strict compliance with company's policies and statutory obligations
Liaised with colleagues in team environment resolving high severity situations Career History:March 2012 to August 2012/ IT Consultant (Contract) Fidelity Worldwide Investments
Support of Avaya VOIP & Digital Phone sets via Avaya Integrated Management Site Administration
Create & Administer Voice Mail boxes via Avaya Messaging Administration
Blackberry Enterprise Server Administration
Build, repair & maintain HP Compaq pc's & Lenovo Laptops
Management, support and problem solving of all Desktop associated Incidents and completion of Service Requests
Maintain a 1st and 2nd line knowledge base in support of the Desktop environment and additional areas, namely:
Avaya IP Telephony and voicemail systems
Structured Cabling (and patching)
Network Ports
Blackberry and mobile devices
Providing end-user training on hardware & software as and where required either through the New Joiner process or upon extra requests from business users
Provide 1st & 2nd line Desktop support for incidents and service requests where applicable (e.g. New Joiners, Leavers, Moves, etc)
Monitor support queue and handle incident tickets according to ITIL predefined standards and processes
Escalate issues to Support Manager proactively and in a timely fashion
Work closely in collaboration with Server and Comms teams for resolution of incidents where appropriate• Organise and undertake project work
• New Starters/Leavers administration and support
• Maintaining a commercial awareness in the approach to all projects.
• Ensure that all documentation relating to all projects undertaken is stored electronically for future reference
• Providing Internal support where required (Configuration, Audits and Surveys) • Performing PC and Laptop Rollouts via Altiris
• Install Desktop Operating Systems and basic AD Administration • Complete basic Server hardware Installations
July 2011 to March 2012/ User Support Officer (Contract) Queen Mary University London
• First & Second Line Support of Windows XP, Windows 7, MS Office 2007 & MS Office 2010 & IPAD’s
• Provide 1st & 2nd line desktop support to 700 academic staff • Build, repair & maintain Queen Mary pc, laptops
Respond to all support calls logged via Web Help Desk in a timely manner April 2010 to July 2011/IT Support Officer (Contract)Kings College London
• Windows Vista Business Administration via Active Directory
• First & Second Line Support of Windows Vista, Win XP & MS Office 2007 • Provide 1st & 2nd line desktop support to 100 users
• Build, repair & maintain Kings College pc's & Laptops
• Maintain & administer Windows 2003 Enterprise Edition servers • Ensure daily, weekly & monthly backups are performed on Kings College London Servers
Nov 2009 to Mar 2010/Desktop Support Engineer (Cross rail Contract) Fujitsu
Support of Avaya VOIP Phone sets via Avaya Integrated Management Site Administration• Create & Administer Voice Mail boxes via Avaya Messaging Administration
Windows XP Administration via Active Directory
Provide 2nd line desktop support to 1200 Cross rail users
Respond to all support calls logged via Triole Incident Console in a timely manner
First & Second Line Support of Windows XP, MS Office 2003, Lexmark MFD Print server via Lexmark Markvision
Microsoft Exchange Server 2007 Administration
Blackberry Enterprise Server Administration
Build, repair & maintain Cross rail CAD pc's & LaptopsDec 2007 to Aug 2009/Telecoms Support Engineer (Long Term Contract) Bloomberg L.P.
Support Nortel CS1000 PABX
Provide telephony desktop support for 2000+ users
Co ordinate & carry out all Telephony Adds, Moves & Changes
Create & Configure Digital & Voice over IP Phone sets
Co ordinate & carry out all IPC Turret phones & Squawk Box Moves & Changes.Network
Create User ACD logins via Genesys ACD Administration Application.
Create & Administer Voice Mail boxes via Avaya Octel voice mail system
Administration & Creation of Voicemail boxes on EVM Server.
Administer Symposium 5, Contact Centre 6, Telephony Manager 3.1
Installed & configured Bloomberg Soft phone application on user pc’s. July 2006 to Nov 2007/Operations Support Engineer (Long Term Contract) SunGard Ltd
Windows 2000 Administration via Active Directory
Provide desktop support to London Councils 70+ users
Respond to all support calls logged via RMS in a timely manner
Build, repair & maintain London Councils Windows 2000/2003 Terminal servers
Support Remote Windows 2000/2003 servers via Proxy, Dameware & VNC Viewer
First & Second Line Support of Win 2K & Win XP, MS Office 2000 & Office 2003
Administer mail server via Mail sweeper for SMTP v5.1
Administer web content via Mime sweeper for web
Third Line support of MS 2003 Servers
Monitoring of servers (CPU usage, memory usage, free disk space etc.), via ActiveXperts Network Monitoring Tool.
Provide On Call support for London Councils staff & network infrastructure
Support Remote Users via Citrix Metaframe
Ensure daily, weekly & monthly backups are performed on London Councils servers via VERITAS Backup Exec V10.
Create, amend & maintain all pc, server & network infrastructure documentation Feb 2000 to Apr 2006 IT/Telephony Support SpecialistGenesys Conferencing Ltd
