Mobile Device Repair
Techniques
Prepared by Vadim Mikhailenko
Milwaukee Area Technical College
∗
Types of hardware damages to mobile devices
∗
Types of device repairs
∗
Pre-Repair Checklists
∗
Researching repair options available
∗
Troubleshooting devices
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org
∗
Device Disassembly and reassembly
∗
Pre-repair checklist
∗
Repair Techniques
∗
Prying techniques
∗
Soldering Techniques
∗
Using Hot air gun and reword station
∗
Post-repair Checklist
∗
Device doesn’t power on
∗
Device doesn’t hold power
∗
Broken screen
∗
Broken case
∗
Water damage
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org
∗
Part replacements
∗
New battery installation
∗
New Digitizer installation
∗
New LCD installation
∗
New Cover installation
∗
USB port replacement
∗
Headphones port replacement
∗
Water damage treatment
∗
Data Backup and Recovery (different for every OS)
∗
Operating system backup and recovery (different for every OS)
∗
Operating system patching (different for every OS)
∗
App installation on the device
∗
Imaging of the devices
Software Repairs technician can
perform
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org
Huawei M860 disassembly
Youtube video
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org
Blackberry Curve 8330 repair
∗
YouTube Videos
∗
https://www.youtube.com/watch?v=o3py8iOI0S0
∗
https://www.youtube.com/watch?v=XBWA59W61As
Samsung Craft R900 repair
∗
YouTube Videos
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org
Huawei M735 Disassembly
∗
Need to find as much information as possible
∗
Complete disassembly and reassembly
∗
How to replace an LCD on Samsung phone
∗
https://www.youtube.com/watch?v=MkTRzTGwwmQ
∗
https://www.youtube.com/watch?v=TQMQHlhO5g8
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org
∗
Replace Digitizer on iPad:
∗
https://www.youtube.com/watch?v=TQMQHlhO5g8
∗
YouTube video:
∗
https://www.youtube.com/watch?v=8fujLMaxJsw
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org
∗
YouTube video:
∗
https://www.youtube.com/watch?v=8PsWPNQvcTI&list
=UUOcfF9LAHKedNSyk-gk5xDw
MATC IT Support Program prepares students for
Information Technology Industry Certifications
ITSUP-108 ITNET-110 Windows Configuration COMPSW-106 ITSUP-102 CompTIA A+ ITSEC-124 Security+ ITSUP-140 Support Center Analyst ITSUP-140 Support Center Analyst
Most of IT Support classes prepare students for Information Technology industry
Certifications. Getting certified helps our students to differentiate and stand out and makes it easier to get employed and promoted.
ITSUP-153 Mobility+ Admin(IOS, Android, Win)
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 17
MATC IT Computer Support Program Pathways
Download
Milwaukee
Area Technical College
IT Support Pathways
Document
http://matcitsupport.o
rg/wp-content/uploads/2014/
08/IT-Computer-
Support-Program-Banner-2-Page.pdf
Unique Educational Offerings
Classes that prepare students for industry certification exams
∗
IT Support program offers courses covering soft skills, IT processes, security and
hands on experience
∗
Specialization in Microsoft Windows 7 and Windows 8 Enterprise Support
∗
Soft skills courses for Support Center Analyst (HDI SCA, HDI DST)
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 19
Key Advantages of MATC IT Support Program
∗
1) The IT computer support industry generates many IT jobs in Wisconsin.
There is steady job growth ahead based on projections from the
MATC
Graduate Career Report.
∗
2) Jobs in the IT computer support field pay high
family supporting salaries
.
∗
3) Students completing this program will be assets to organizations
because they will have insight in how to resolve technical issues quickly.
Customer satisfaction and little company downtime are primary goals of
good computer support service.
Why Study IT Support at Milwaukee Area Technical
College
∗
1) MATC offers cost effective education allowing students to prepare for this career in two
years or less.
∗
2) The financial aid program MATC offers allows qualified students to apply for and receive
financial funding from federal and state governments.
∗
3) Students attain the skills necessary to not only acquire a job in the IT computer support
industry but also succeed in their new working environment. The curriculum is continually being
evaluated and updated to reflect the latest technologies.
∗
4) Our instructors have many years of experience working in the industry and are very
passionate about student learning.
∗
5) Many IT computer support courses lead to industry certification, adding more job
possibilities.
∗
6) MATC’s
IT Computer Support integrated set of offerings
includes
IT Support associate
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 21
MATC IT Support Program prepares students for
Information Technology Industry Certifications
ITSUP-108 Enterprise Desktop Support Technician ITNET-110 Windows Configuration COMPSW-106 ITSUP-102 CompTIA A+ ITNET-101 Network+ ITSEC-124 Security+ ITSUP—152 Apple Certified Support Professional (ACSP) ITSUP-140 Support Center Analyst ITSUP-140 Support Center Analyst
Most of IT Support classes prepare students for Information Technology industry
Certifications. Getting certified helps our students to differentiate and stand out and makes it easier to get employed and promoted.
ITSUP-153 Mobility+ Admin(IOS, Android, Win)
Benefits for the students
∗
Classes offered in the Summer, Fall and Spring Semesters at Downtown,
South, North and West campuses
∗
Each Certificate courses can be completed within one semester (15-16
weeks)
∗
Courses within each Certificate provide solid preparation for the
industry-standard certification, including the skills essential for a successful
entry-level IT Professional
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 23
INTERFACE IT Certificates
Course # Course Name Service Center Technician Certificate Microsoft Enterprise Desktop Support Technician Certificate Level 2 – Service Center Technician Certificate Advanced Technical Support – Apple, Mobile Devices and Tablets
COMPSW-106 Introduction to MS Office
ITNET-101 Network Communications (CompTIA Net +) 3 Credits ITSUP-101 Computer Information System Fundamentals 3 Credits
ITNET-110 Manage Windows Desktop Client OS 3 Credits ITSUP-102 CompTIA A+ Essentials 4 Credits
ITSEC-124 Network Security (CompTIA Security+) 3 Credits ITSUP-108 Enterprise Desktop Support Technician 2 Credits
ITSUP-140 Support Center Analyst (HDI SCA, HDI DST, ITIL) 3 Credits 3 Credits 3 Credits 3 Credits ITSUP-150 Emerging Tech (Mobile Device Repair) 3 Credits ITSUP-152 Apple OSX Certified Support Professional 3 Credits IT-107 Social Networking and Communication
ITNET-153 Mobile Admin (IOS, Android, Windows) 3 Credits ITSUP-176 IT Project Management
ITSUP-198 Computer Support Internship ITSUP-199 Computer Support Final Project
ITNET-112 Microsoft Server Administration 3 Credits
IT Support Associate Degree Program –
Technical Courses
Semester
Course #
New in 2014
Course Name
Industry
Certification
Credits
1 COMPSW-106 Introduction to MS Office 3
1 ITNET-101 Network Communications (CompTIA Net +) COMPTIA Net+ 3 1 ITSUP-101 Computer Information System Fundamentals 3 1 ITNET-110 Manage Windows Desktop Client OS MCITP (70-680) 3
2 ITSUP-102 CompTIA A+ Essentials COMPTIA A+ 4
2 ITSEC-124 Network Security (CompTIA Security+) COMPTIA Security+ 3 2 ITSUP-108 New in Fall 2014 Enterprise Desktop Support Technician MCITP (70-685) 2 2 ITSUP-140 New in Fall 2014 Support Center Analyst (HDI SCA, HDI DST, ITIL)
HDI SCA, HDI DST,
ITIL 3
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 25