Onecom. Fixed Line Price Guide

(1)

(2)

Rental Type

Standard line rental

Rental Pricing

Per month, per line (or channel)

Line Rental

Premium main auxiliary line

Charge

£14.99 £14.99 Premium auxiliary line

ISDN2e standard

£14.99 £14.99 ISDN30 main channel

DDI

£14.99 £0.33

Feature

Anonymous call rejection -standard line

Call features

Connection Charge -Monthly Rental £2.99 Anonymous call rejection

-premium main £75.00 £2.99 Bypass number -note (a) - £1.00 Call barring (118) - by admin

control - £2.99

Analogue lines

Standard line

Supply of new line, per line (or channel)

Connection Charges

Premium main auxiliary line

Charge

£14.99 £14.99 Premium auxiliary line

Standard line - restart

£14.99 £14.99 Standard line - renumber £14.99

ISDN2e lines

ISDN2e standard ISDN2e main auxiliary channel

Charge per channel

£240.00 £124.50 ISDN2e auxiliary channel

DDI planning char

£124.50 £110.00 DDI connection

ISDN2e renumber per occasion

£0.75 £55.00 ISDN2e renumber per

number £25.00

ISDN30e lines

New install — ISDN30e Installation per channel

Charge per channel

£975.00 £6.50 DDI planning charge

DDI connection

£110.00 £0.81

Invoice Options

Option E-billing Paper Billing Charge Inclusive £5.00 Non-direct debit payment £5.00

Call barring (incoming and

outgoing) - £2.99

Call barring (international &

PRS) - by Admin Control - £2.99 Call barring (PRS) - by admin

control - £2.99

Call diversion - by admin

control (b) £10.00 -Change of admin divert to

number £5.00

-Call diversion (b) - £2.99

Call sign - £2.99

Call minder basic - £2.99

Call waiting - £2.99

Called party answer - £2.99 Caller redirect (CNI) - one

month’s service £17.99 -Caller redirect (CNI) - quarterly

(or part thereof) service - £25.19 Choose to refuse - £2.99 Direct connect - £2.99 Incoming calls barred 1st line £4.99 -Incoming calls barred

additional line £4.99 -Nuisance call service £130.00 -Outgoing calls barred £10.00 -Presentation number (PSTN) £25.00 £2.99 Reminder call pay per use £0.10 -Reminder call - £2.99 Remote call forwarding - note

(b) £45.00

-Ring back - £2.99

Ring back pay per use £0.10 -Smart divert £10.00 £3.99 Smart divert with bypass

number £10.00 £3.99

The combined call barring and

(3)

(continued)

Calll features

Feature

Anonymous call rejection -standard line Connection Charge -Monthly Rental £3.99 Three-way-calling - £2.99 Three-way-calling pay per

use £0.10

-1571 Answer service - £2.99 Withheld numbers Inclusive

-(a) This is a separate product but must be associated with either Smart Divert, Call Diversion or Call Barring.

(v) The rental and connection charges for Remote Call Forwarding/Call Diversion are in addition to all forwarded call charges at the appropriate dialled rates and are in addition to standard line rental charges. The renter of the service pays the appropriate dialled call rates for the diverted leg of the call. The caller pays for the call to the number dialled.

Time Related Charges

Sundays and public/bank holidays All other times except Sundays & public holidays Normal working day (Mon-Fri) £120.00 £150.00 £180.00 Per call out including first hour Time in excess of the first hour £60.00 £90.00 £120.00 Min. period charge 1 hr 1 hr 1 hr Call-outs to repair faults associated with any network, cabling, dropwire or underground feeds within a customer’s curtilage including the network termination point. Excludes ISDN30e

Maintenance Options

Option

Care Level 1 - Bronze

Charge Included with basic analogue line Features of Service Fault repaired within 3 working days, Monday - Friday, excluding public and bank holidays Care Level 2 - Silver Included

with premium analogue line Fault repaired within 48 hours, Monday - Saturday, excluding public and bank holidays Care Level 3 - Gold £4.50 Fault repaired

within 24 hours, 7 days a week, including public and bank holidays Care Level 4 - Platinum £6.00 Fault repaired

within 6 hours, any time of day,

any day of the year

Repair of Faults

Time Related Charges are raised to cover time spent by Openreach engineers repairing faults where this work is not covered, and for providing or rearranging services, customer-owned wiring or equipment.

Time Related Charges apply where the fault is found not to be with any Openreach service or equipment. In particular, this covers situations where no fault is found, or the fault is found to be on non-Openreach equipment, or due to damage caused by someone at the customer’s premises, or due to theft, loss or removal of equipment, or in the case of customer or end user owned or rented equipment (but not Openreach’s network) faults caused by external or environmental factors (eg lightning, electrical surges or floods).

Abortive Visit Charges

Type of repair

Missed Faults Visit

Sundays and public/ bank holidays All other times except Sundays & public holidays All other times except Sundays & public holidays £120.00 £150.00 £180.00 Missed NLI (New Line

(4)

Other Charges

Charge

If you do not pay all charges by the due date shown on your invoice, we may charge you interest and fixed-sum charges (which vary depending on how much you owe us) at the levels set out in the Late Payment of Commercial Debts (Interest) Act 1998 together with our reasonable costs. The interest rate as set by the Act is currently 8% above the Bank of England base rate.

Type

Unpaid invoice interest charge

£10.00 per rejection* Payment rejection charge

A 15p connection charge applies all to pence per minute rates, unless stated otherwise. All prices are listed in pence per minute, calls to mobiles will be charged at the original operator rates. Calls will be charged per 60 seconds and rounded up to the nearest penny.

UK Landline

Landline Local National All times £0.035 £0.035

Access Charges

Type Service Access Charge

Determined by the provider of the number called £0.20

(pence per minute)

UK Mobile

Mobile Vodafone O2 All times £0.095 £0.095

(pence per minute)

EE Three £0.095 £0.095 Other £0.095

UK Other Calls

(pence per minute)

Charge band C D E G21 F J K FW1 FW2 FW3 FW4 FW5 FW6 FW7 FW8 FW9 FW10 FW11 FW12 G6 Daytime 12.84 16.21 4.78 4.992 29.1 31.04 36.38 15.048 14.25 15.846 15.39 14.364 12.54 11.97 18.24 15.96 9.543 13.2 13.2 5.105 Evening 7.43 9.55 4.78 2.039 19.39 21.33 24.25 15.048 11.856 12.654 9.405 11.628 10.032 11.97 14.25 15.96 9.543 13.2 13.2 5.105 Weekend 3.92 9.55 4.78 1.2 9.7 10.17 12.11 7.341 6.042 6.384 4.709 6.498 6.042 11.97 6.042 15.96 9.543 13.2 13.2 5.105

Personal Numbers

(pence per minute)

Charge

band Daytime Evening Weekend

Assurance Options

Landline Assured Lite Assured All times £1.99 £2.99

Fraud Monitor

Landline Fraud Monitor All times £2.99 Assured Plus £4.99 PN1 PN2 PN3 PN4 PN5 PN6 PN8 PN9 PN10 PN11 PN12 PN13 PN14 PN15 PN16 PN17 PN18 PN19 PN20 PN21 PN22 23.29 50.88 47.54 25.23 16.49 19.4 19.37 22.79 33.96 37.83 26.2 37.83 28.62 12.61 13.58 14.55 15.52 9.7 23.29 39.9 10.1 15.52 50.88 37.84 25.23 16.49 19.4 19.37 22.79 33.96 28.13 26.2 37.83 28.62 12.61 13.58 14.55 15.52 9.7 23.29 39.9 10.1 7.76 50.88 37.84 25.23 16.49 19.4 19.37 22.79 33.96 28.13 26.2 37.83 28.62 12.61 13.58 14.55 15.52 9.7 23.29 39.9 10.1

(5)

NGCS (pence per minute)

Calls charged by time duration

Name NGCS 1 NGCS 2 NGCS 3 NGCS 20 NGCS 4 NGCS 5 NGCS 6 NGCS 7 NGCS 8 NGCS 9 NGCS 10 NGCS 11 NGCS 12 NGCS 13 NGCS 14 NGCS 15 NGCS 16 NGCS 17 NGCS 18 NGCS 19 PPM 0.00 0.83 1.66 30.00 2.50 3.33 4.16 5.00 5.83 6.66 7.50 8.33 9.17 10.00 10.83 12.50 16.66 20.83 25.00 29.17 NGCS 21 NGCS 22 NGCS 23 NGCS 40 NGCS 24 NGCS 25 NGCS 26 NGCS 27 NGCS 28 NGCS 29 NGCS 30 NGCS 31 NGCS 32 NGCS 33 NGCS 34 NGCS 35 NGCS 36 NGCS 37 NGCS 38 NGCS 39 33.33 37.50 38.33 150.00 41.66 45.83 50.00 54.17 58.33 62.50 66.66 75.00 79.17 82.50 83.33 91.67 100.00 120.83 125.00 129.17 NGCS 83 NGCS 41 NGCS 42 NGCS 43 NGCS 44 NGCS 45 NGCS 81 NGCS 82 291.67 166.67 183.33 208.33 250.00 300.00 15.00 18.33

Calls charged by fixed fee and

time duration

(from the start of the call)

Name NGCS 66 NGCS 67 NGCS 68 NGCS 69 NGCS 84 NGCS 85 NGCS 86 PPM 129.17 20.83 115.83 112.50 62.50 82.50 65.00

Calls charged by fixed fee

Name NGCS 46 NGCS 47 NGCS 48 NGCS 49 NGCS 50 PPM 4.17 8.33 12.50 20.83 25.00 NGCS 51 NGCS 52 NGCS 53 NGCS 54 NGCS 55 29.17 33.33 40.00 41.66 58.33 NGCS 56 NGCS 57 NGCS 58 NGCS 59 NGCS 60 62.50 83.33 120.83 125.00 166.66 NGCS 61 NGCS 62 NGCS 63 NGCS 64 NGCS 65 208.33 250.00 333.33 416.67 500.00 Connection Charge 64.17 66.67 332.50 415.83 208.30 216.60 229.10 PPM 166.67 183.33 208.33 250.00 300.00 15.00 18.33

Calls charged by time duration

291.67 Name NGCS 41 NGCS 42 NGCS 43 NGCS 44 NGCS 45 NGCS 81 NGCS 82 NGCS 83

(6)

Calls charged by fixed fee and timed duration (where the fixed fee is the charge for the first 60 seconds of the call, or part thereof and the duration charge applies following the first 60 seconds)

Charge Band NGCS 70 NGCS 71 NGCS 72 NGCS 73 NGCS 74 PPM 229.17 249.17 290.83 208.33 4.17 Connection Charge 458.30 478.30 581.60 0.00 4.10 NGCS 75 NGCS 76 NGCS 77 NGCS 78 NGCS 79 8.33 33.33 58.33 125.00 166.67 8.30 33.30 58.30 125.00 166.60 NGCS 80 NGCS 87 NGCS 88 NGCS 89 NGCS 90 214.17 374.17 415.83 499.17 582.50 370.80 748.30 831.60 998.30 1165.00 NGCS 91 NGCS 92 NGCS 93 NGCS 94 NGCS 95 665.83 5.83 10.83 66.67 83.33 1331.60 5.80 10.80 66.60 83.30 NGCS 96 NGCS 97 NGCS 98 NGCS 99 NGCS 100 250.00 41.66 125.00 166.66 300.00 250.00 300.00 300.00 300.00 300.00

(7)

International Price

All rates are pence per minute

Destination Landline Mobile

Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctic Territories Antigua & Barbuda Argentina Armenia Aruba Ascension Island Australia Austria Azerbaijan Azores Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia

Bosnia & Herzegovina Botswana

Brazil

British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canary Islands 145 65 65 195 65 145 80 145 80 115 95 95 145 55 35 85 40 80 95 65 80 85 35 145 145 80 145 145 145 115 55 80 115 65 145 145 145 115 30 40 160 80 80 210 80 160 95 160 95 130 110 110 160 70 50 100 55 95 110 80 95 100 50 160 160 95 160 160 160 130 70 95 130 80 160 160 160 130 45 55

Cape Verde Island Cayman Islands

Central African Republic Chad Chatham Islands Chile China Christmas Island Cocos Island Columbia Comoros Congo Cook Islands Costa Rica Croatia Cuba Cyprus North Cyprus South Czech Republic Denmark Diego Garcia Djibouti Dominica Dominican Republic DR Congo East Timor Ecuador Egypt El Salvador Emsat Equatorial Guinea Eritrea Estonia Ethiopia Euro Sat Faroe Islands Falkland Islands Fiji Finland France French Guiana French Polynesia Gabon 145 80 145 145 40 115 85 145 145 145 145 145 145 145 85 145 65 40 40 35 160 145 80 80 145 145 145 115 115 390 145 145 85 145 205 40 145 145 35 35 145 145 145 160 95 160 160 55 130 100 160 160 160 160 160 160 160 100 160 80 55 55 50 175 160 95 95 160 160 160 130 130 405 160 160 100 160 220 55 160 160 50 50 160 160 160

(8)

Destination Landline Mobile Destination Landline Mobile Gambia French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Global Satellite-Thuraya Greece Greenland Grenada Guadeloupe Guam Guantanamo Bay Guatemala Guinea Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Inmarsat B Maritime Inmarsat Mini M Iran Iraq Ireland Iridium 8817 Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea North Korea South Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Midway Islands Moldova Monaco Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria 145 160 145 160 145 160 145 160 95 110 35 50 125 130 40 55 435 440 35 50 145 160 80 95 80 95 145 160 145 160 125 130 145 160 145 160 145 160 125 130 55 70 40 55 65 80 65 80 95 110 355 370 110 125 115 130 115 130 25 40 455 470 55 70 35 50 115 130 80 95 55 70 115 130 95 110 115 130 145 160 145 160 95 110 45 60 95 110 95 110 145 160 65 80 125 130 145 160 125 130 65 80 65 80 65 80 35 50 125 130 65 80 145 160 115 130 55 70 145 160 145 160 40 55 145 160 80 95 145 160 145 160 145 160 55 70 145 160 145 160 145 160 40 55 145 160 80 95 65 80 145 160 145 160 145 160 145 160 115 130 35 50 145 160 55 70 115 130 145 160 95 110

(9)

Destination Landline Mobile Niue Norfolk Islands Northern Marianas Norway Oman Pakistan Palau Palestine Panama

Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion Island Romania Russia Rwanda San Marino

Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovaki Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka St. Helena St. Kitts & Nevis St. Lucia St. Pierre St. Vincent’s 145 160 145 160 145 160 35 50 95 110 65 80 145 160 55 60 115 130 145 160 115 130 115 130 95 120 40 55 40 55 80 95 95 110 145 160 65 80 65 80 145 160 40 55 195 210 95 110 115 130 65 80 115 130 115 130 55 70 40 55 65 80 145 160 145 55 70 115 130 35 50 115 130 145 160 80 95 80 95 145 160 80 95

Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga

Trinidad & Tobago Tunisia

Turkey Turkmenistan Turks & Caicos Island Tuvalu

Uganda Ukraine

United Arab Emirates Uruguay

USA

USA Toll Free Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands-US Western Samoa Yemen Zambia Zimbabwe 115 130 145 160 145 160 35 50 35 50 115 130 95 110 145 160 115 130 95 110 145 160 145 160 145 160 80 95 65 80 65 80 95 110 75 90 145 160 115 130 95 110 95 110 115 130 30 45 20 35 95 110 195 210 115 130 145 160 80 95 145 160 145 160 115 130 115 130

International Price

Discount Plan Charge (monthly)

Euro - 25% discount on European £2.99 Zones

North America - 25% discount on £4.99 European Zones, USA & Canada

Global - 25% discount on all £9.99 countries

(10)

Speeds Charge (monthly) ADSL - 16MB/64KB £14.95 ADSL - 24MB £14.95 FTTC - 40/10MB £33.95 FTTC - 80/20MB £37.95

Services

Service Charge Broadband Packages

Broadband

Essentials wireless router £3 per month

Enterprise wireless router £5 per month

Static IP address £5 per month

Moving broadband to a different telephone line £50.00

Broadband reconnection £50.00

Abortive end user site visit £85.00

Engineer visit £140.00

Legacy Call Recording Options

Service

Call Recording 900 Meg Horizon Call Recording Storage Rental £25.00 Call Recording 1800 Meg Horizon Call Recording Storage Rental £35.00 Call Recording 3600 Meg Horizon Call Recording Storage Rental £50.00 Call Recording 9000 Meg Horizon Call Recording Storage Rental £75.00 Call Recording 18000 Meg Horizon Call Recording Storage Rental £125.00 Call Recording 45000 Meg Horizon Call Recording Storage Rental £195.00 Call Recording 90000 Meg Horizon Call Recording Storage Rental £295.00 Call Recording 180000 Meg Horizon Call Recording Storage Rental £595.00 Call Recording 360000 Meg Horizon Call Recording Storage Rental £895.00

Antime UK Call Bundles

Discount Plan Charge (monthly)

Voice 250 Voice 500 Voice 1000 Voice 1500 Voice 2000 Voice 2500 Voice 3000 Voice 3500 Voice 4000 Voice 5000 Voice 6000 Voice 8000 Voice 10000 £5.95 £9.95 £17.95 £24.95 £32.95 £39.95 £46.95 £53.95 £59.95 £74.95 £89.95 £119.95 £149.95

Termination Fees

Termination fees are calculated by multiplying the cost of line rental by the remaining months on your contract.

(11)

Packages

Service

Premium

subscription without Gamma

voice-enabled access Horizon Premium Rental £19.95 Premium subscription with

Gamma voice-enabled access Horizon Premium Rental £17.95

Delivery

Service

1 to 10 phones 11 to 30 phones 31 to 50 phones

Horizon - Delivery band 1 Horizon - Delivery band 2 Horizon - Delivery band 3

Connection Connection Connection £15.00 £30.00 £35.00

Hardware

Service Cisco SPA 504 Cisco SPA 122 Polycom VVX 201 Polycom VVX 310 Polycom VVX 410/411 Polycom VVX 500 Polycom VVX 600

Polycom VVX Colour Expansion Module Polycom VVX Monochrome Expansion Module Horizon Handset -Cisco SPA 504 Horizon Handset -Cisco SPA 504 Horizon Handset -Polycom VVX 201 Horizon Handset -Polycom VVX 310 Horizon Handset -Polycom VVX 410/411 Horizon Handset -Polycom VVX 500 Horizon Handset -Polycom VVX 600

Horizon - Handset - Polycom VVX Colour Expansion Module Horizon - Handset - Polycom VVX Mono Expansion Module

Connection Connection Connection Connection Connection Connection Connection Connection Connection £93.20 £51.00 £61.60 £84.70 £115.00 £145.20 £187.60 £163.40 £78.70

(12)