OneSolutions Hosted IP PBX
Cisco IP Phone Training
Download the Service User Guides at:
http://www.onecommunications.com/knowledgecenter.aspx?id=4704
2
Agenda
Topic
1. IP Phone Usage
2. Voice Mail Setup
3. CommPortal Access
4. Additional Support
5. Premium Seat Features
Cisco IP Phone
Feature Phone Function
Making a
call 1. Lift handset and dial. Or, 2. Press a line key and dial.
4
IP Phone Features
Feature Phone Function
Voice Mail To access your messages, press the Voice Mail button on your phone.
Menu/
Settings
Press to access a menu to configure features and preferences (such as your directory, ring tone and speed dials).
Mute To mute the phone, press the Mute button. The button lights red.
Headset To use a headset, press the Headset button. The button lights green.
Speaker‐phone To use hands free, press the
Speakerphone button. The button lights green.
IP Phone Features
Feature Phone Function
Call Hold To put a call on hold, press the Hold button. A series of beeps indicates the call is on hold.
To resume the call, press the flashing red line button for the call or the Resume soft key.
Volume To adjust the volume while you are on a call, press the ‘+’or ‘‐’.
Then press Save.
Pressing the Volume button while not on a call adjusts the volume of the phone’s ringer.
6
IP Phone Soft Keys
Feature Phone Function
Redial To dial the last number that you called, press the “Redial” soft key.
Directory The “Dir”soft key provides access to your personal phone directory.
These are numbers that have been saved directly on the IP Phone.
DND
(Do Not Disturb)
Use the feature to prevent incoming calls from ringing your phone. To activate press the “DND”soft key on your phone. Callers will
automatically be sent to voice mail. To remove press “‐DND”.
The soft key buttons on the IP Phone display may vary depending on your phone type and system setup.
IP Phone Soft Keys (cont.)
Feature Phone Function
3 Way Conference To conference, the phone must already be connected to a call.
Press the “More” soft key, then “Conf”and enter the phone number of the party you wish to conference in. Press “Conf” soft key to connect all parties.
Transfer To transfer, the phone must already be connected to a call.
Announced Transfer Press “Transfer”soft key, enter phone number and wait to be connected (or press “Dial” to speed up the process). Speak to call recipient and then press the “Transfer” soft key. If the recipient wants the call to go to voice mail, he or she must press the “DND”soft key prior to hanging up.
Blind Transfer Press “Transfer”soft key, enter phone number and then press “Dial”.
Immediately press the “Transfer”soft key.
8
Voice Mail Setup
This will take about 2 minutes
1. Click the voice mail button on the IP Phone.
2. Follow the voice prompts to set up your
voice mail.
• Record your name.
• Set your voice mail PIN (6‐20 digits long) which is also used for the CommPortal.
– The pin cannot be any part of the telephone number – The pin cannot be a sequence of numbers (not
123456)
– The pin cannot repeat any number more than two (2) times (not 5551234)
• Record a personal greeting or keep the standard greeting with your recorded name.
Note: After initial setup, you can access your voice mail remotely by dialing your phone number and pressing the ‘*’ button.
Voice Mail Tree
10
Voice Mail to E‐mail
Note: A one minute message is about 400-500 Kb.
CommPortal Access
• The CommPortal* is a web tool which allows you to
view missed calls, listen to voice mail messages, view
contacts, and set up rules to handle your calls.
• Access to the CommPortal is available from any
location with Internet connectivity.
– Go to https://hostedpbx.onecommunications.com.
– Enter your 10‐digit phone number.
– Enter the PIN that you created when you set up your voice mail.
*System requirements are listed in the Quick Start Guide.
12
“Tabs”
1. Dashboard: provides a quick view of the most common functions.
2. Messages & Calls:provides call history.
3. Contacts: provides a method for storing and retrieving contact details.
4. Call Manager:allows customer to manage how incoming calls are handled.
5. Settings: provides access to call service settings.
CommPortal Demo
• The “Tabs” (top line) provide navigation to the key features.
CommPortal Standard
Buttons
• Below the navigation “Tabs” there are several standard buttons located on the right side of the page.
Button CommPortal Function
Click to Dial allows you to enter a phone number that will be called from your IP phone.
Logout exits the CommPortal. You are automatically logged out after 30 minutes of inactivity.
Refresh updates the page with recent phone and message activity.
14
Online Help
• The help button provides immediate answers to questions related to available features.
• The information provided will change based on the
“Tab” you are viewing.
• Visit www.onecommunications.com/support
to access Hosted IP PBX user guides.
• Dial 1.800.962.2488 (listed in the Quick Start
Guide) for Customer Service issues.
16
Premium Seat Features
• CommPortal Assistant (CommAssistant) Tool Bar*
– Microsoft® Outlook Integration allows you to synchronize contacts and use the existing “Call Contact” button.
– Toaster Pop‐up provides an indication that a new message has arrived.
• Remote Click to Dial allows you to use a remote telephone to make calls and caller ID displays your IP phone number.
• Find Me/Follow Me is a subscriber location service for incoming calls.
• Incoming Call Manager is a call handling service.
*System requirements are listed in the Premium Seat Quick Start Guide.
CommAssistant Tool Bar
• The CommAssistant Tool Bar is a thin software client which runs on your PC and offers convenient access into your
account.
1. Go to the Settings tab and choose CommPortal Assistant.
2. Download the Tool Bar.
18
1. Click the Tool Bar icon on your Taskbar at
the bottom right corner of your screen.
2. Select Configure CommAssistant.
CommAssistant Tool Bar
Tool Bar Settings
• On the General tab, enter the CommPortal
credentials and Proxy configuration settings as shown.
• The Options settings can be set based on your
personal preferences.
20
Tool Bar Usage
• You can view the
Dashboard by clicking the Tool Bar icon on your
Taskbar and select Open Dashboard.
• You can use the
CommAssistant drop‐
down to place or forward calls, apply rules,
configure schedules, and more.
CommPortal Demo
(Premium Seat)
22
Summary
• The IP Phone operates much like a traditional phone.
• The CommPortal provides a graphical user interface
to your IP Phone.
– The CommPortal provides easy customization.
– The CommPortal links your computer to your IP Phone.
• Assistance is available online or via the One
Communications Customer Care Center.
– Visit www.onecommunications.com/support to access Hosted IP PBX user guides.
– Dial 1.800.962.2488 (listed in the Quick Start Guide) for Customer Service issues.