Contents
AR SYSTEM SERVER SUPPORTED HARDWAREPLATFORMSAND OPERATING SYSTEMS ... 3
AR SYSTEM SERVER SUPPORTED DATABASES ... 3
JAVA SUPPORT ... 4
AR SYSTEM MID-TIER SUPPORTED CONFIGURATIONS ... 5
AR SYSTEM CLIENT SUPPORTED CONFIGURATIONS ... 6
BROWSER SUPPORTED CONFIGURATIONS ... 6
OTHER PRODUCT COMPATIBILITY SUPPORTED CONFIGURATIONS ... 7
FULL TEXT SEARCH SUPPORTED CONFIGURATIONS ... 7
SCREEN READER SUPPORTED CONFIGURATIONS ... 8
LANGUAGE OFFERINGS ... 8
REMEDY APPLICATIONSAND PRODUCTS ... 9
COMPARISONOFSUPPORTBETWEEN AR SYSTEMVERSION 7.1.00 AND 7.5.00 ... 11
Introduction
The BMC Remedy AR System 7.5.00 Compatibility Matrix is divided into multiple areas of support. Each of these areas is further broken down into three sections:
• Supported Configurations • Known Issues • Potential Issues
Supported Configurations are those where the configuration is expected to work properly based on design, testing
or general understanding of the interaction between products. For supported configurations, BMC Customer Support will work with customers on an issue involving the configuration until either the issue is resolved or a defect / enhancement is logged.
Configurations not listed may still operate properly with AR System and thus customers may choose to run AR System in a configuration not listed as supported. Such configurations would be considered as “unconfirmed”. BMC Remedy will accept issues reported in unconfirmed configurations but we reserve the right to request customer assistance in problem determination, including recreating the problem on a supported configuration. Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported environment will be addressed at the discretion of BMC Remedy. Defects requiring time and resources beyond commercially reasonable effort may not be addressed. If a configuration is found to be incompatible with AR System or ITSM applications, support for that configuration will be specifically documented as not supported (or unsupported – c.f. Known Issues below).
The Known Issues section documents any known additional requirements or incompatibilities between BMC products and products from other vendors. This list represents only those situations that BMC has encountered or researched and may not represent an exhaustive list.
The Potential Issues section documents issues of supportability or incompatibility between BMC products and products from other vendors that are for informational purposes only. Final word on these statements would need to be stated in documentation from the other vendor.
In all tables, Italics indicate an addition since AR System 7.1.00.
Support Policy for later versions of vendor products released after AR System 7.5.00
It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of a product when releasing newer versions of their products. This includes major, minor and maintenance releases as well as service packs, patches, updates or other similar level of changes. Unless otherwise stipulated by written communication from BMC Software, BMC Remedy AR System supports the listed version of vendor products or
higher with regard to supported server operating systems, desktop operating systems, databases, web or application
servers, servlet engines or browsers. However, this support is limited by documented compatibility restrictions from the vendors themselves.
For example, if Oracle database version 10g were listed, AR System would support Oracle database version 10g, 11g and future higher versions of Oracle database.
AR System Server Supported Hardware platforms and Operating Systems
Remedy Email Engine, Remedy Approval Server, Remedy Distributed Server Option (DSO) and Remedy Encryption share the same requirements as the Server.The following Operating Systems and hardware platforms are supported.
AR System supports the listed
version of vendor products or higher
.Platform Minimum Operating System version
32 or 64 bit x86 PC Compatible Windows 2003 (32 or x64) [Server, Advanced Server, Datacenter, Enterprise, Standard]
Sun SPARC Solaris 9
IBM pSeries and Power5 or higher IBM AIX 5L 5.3
PA-RISC HP-UX 11iv2
HP Integrity / Itanium HP-UX 11iv2
64 bit PC Compatible Red Hat Enterprise Linux 4 (x64 only) [Server Editions] 64 bit PC Compatible Novell SuSE Linux 9 (x64 only) [Enterprise Server]
AR System Server Supported Databases
The following databases are supported on all operating systems and platforms supported by BMC as defined in the “AR System Server Supported Hardware platforms and Operating Systems” section above.
AR System
supports the listed version of vendor products or higher
.Minimum Database Version
Oracle 10g [Standard, Std One, Enterprise + RAC]
IBM DB2 9.1 [Enterprise, Workgroup, Workgroup Unlimited] The following additional databases are supported.
Minimum Database Version Minimum Operating System version
Microsoft SQL Server 2005 (32 or 64-bit)
[Enterprise, Standard] Windows 2003 (32 or x64) [Server, Advanced Server, Datacenter, Enterprise, Standard] Sybase ASE 12.5.3 Solaris 9, IBM AIX 5L 5.3, HP-UX 11iv2
Informix Dynamic Server 10 Solaris 9, IBM AIX 5L 5.3, HP-UX 11iv2
For information on support of virtual environments, refer to the (Statement of Direction) BMC Atrium CMDB and
BMC Remedy IT Service Management Virtual Environment Support found in the Documentation section for AR
Known Issues for AR System Server Supported Configurations
1. On Windows, AR System is compiled on 32-bit platforms with compatible 32-bit database connectivity libraries. Consult your operating system and database vendors for information about compatibility support for 32-bit clients on 64-bit operating systems and how those 32-bit clients communicate to a local or remote 64-bit database.
2.
In general, BMC recommends running on the latest Service Pack, Maintenance Level or other such update to listed operating systems.3. On Windows, BMC has found the following clients (supplied from the vendor) to operate properly with AR System
•
Oracle : 32-bit Oracle 10gR2 database client•
IBM DB2 : 32-bit 9.1 database client4.
On UNIX and Linux, BMC has found the following clients (supplied from the vendor) to operate properly with AR System•
Oracle : 64-bit Oracle 10gR2 database client•
Sybase : 64-bit Sybase 12.5.3 database client (a.k.a. OpenClient 12.5.1.x)•
IBM DB2 : 64-bit 9.1 database client•
Informix : 64-bit 9.2 Informix database client5.
Trusted extensions for Solaris are supported. Please seehttp://www.sun.com/software/solaris/faqs/security.xml for more information
6.
AIX 5.3 must be at ML 6 – SP5 (5300-06-05-0806) or greater with xlC RTE (C Run Time Library) 9.00.4 or later. AIX 6.1 must be at TL 2 – SP1 or greater7. Oracle 10g installed on a 64-bit Windows operating system requires Oracle patch 5059261 or later
Known Incompatibilities for AR System Server
1. A database is required for AR System. Flat files are not supported. 2. Solaris running on x86 or x64 processors is not supported.
3. Windows or Linux running on Itanium processors is not supported.
Java Support
AR System (Server, Mid-Tier, and Developer Studio) 7.5.00 supports the listed version or higher.
Supported Vendors are:
Operating System Vendor Minimum recommended version
Windows, Solaris, Linux (Red Hat and SuSE) Sun Microsystems JDK 1.5.0_12
HP-UX HP HP JDK 1.5 build 1.5.0.05
AIX IBM JDK 1.5 SR2
Note: Sun Microsystems refers to Java 1.5 as "5.0" and 1.6 as “6.0”. See http://java.sun.com/j2se/j2se-namechange.html for more details.
Known Incompatibilities for Java
AR System Mid-Tier Supported Configurations
The following Web / Application Servers and Servlet Engines are supported all operating systems and platforms supported by BMC as defined in the “AR System Server Supported Hardware platforms and Operating Systems” section above.
AR System supports the listed version of vendor products or higher
.The following additional Web / Application Servers are supported.
Minimum Web / Application Server version Minimum Operating System version
Microsoft IIS 6.0 Windows 2003 (32 and x64)
Known Issues for AR System Mid-Tier Supported Configurations
1.
Crystal or BO Enterprise (not included) is required for web-based reporting using Crystal reports. 2. The following minimum standards are required to use the Mid-Tier• Servlet API Version 2.3+
• JSP API Version 1.2+
• SOAP Version 1.1 or 1.2
• HTML Version 4.0+
• Javascript Version 1.3+ 3. HTTP Version 1.1 required
Known Incompatibilities for AR System Mid-Tier
1. Unless otherwise noted, native 64-bit versions of Application Servers, Web Servers or Servlet Engines have not been tested and are therefore unsupported.
2.
Oracle AS 10gR2 and lower does not appear to work properly with Java 5.0 and is thus unsupported.3.
Tomcat version 5.5.26 is not compatible with the AR System Mid-Tier. Version 5.5.25 and versions higherthan 5.5.26 are supported.
Potential Incompatibilities for AR System Mid-Tier
1. The following combinations may work properly, but are classified by BMC as “unconfirmed”.
a.
ServletExec 5.0 may not be supported on Apache 2.2.b.
Oracle Corporation has stated that it does not support Java 5.0 with Oracle AS 10gR3.Minimum Web / Application Server versions
Minimum Servlet Engine versions
AR System Client Supported Configurations
AR System supports the listed version of vendor products or higher
.Minimum Operating System Version AR System Clients
Windows Vista (32-bit only), XP (32 bit only) AR System User ToolAR System Developer Studio Windows 2003 (32 or x64) AR System Developer Studio
Known Issues for AR System Client Supported Configurations
1. AR System clients are compiled as a 32-bit executable. 64-bit execution depends on operating system compatibility requirements. Consult your operating system and database vendors for information about compatibility support for 32-bit clients on 64-bit operating systems.
2. The Remedy User Tool installation includes optional Crystal Reports XI reader libraries.
a.
BMC does not guarantee backwards compatibility of Crystal based reports that are not compatible with Crystal Reports XI viewer. Please refer to http://www.crystaldecisions.com for information regarding backwards compatibility with previous Crystal releases.3.
A browser required to correctly view Flashboards, View Fields and Application List field in the Home PageBrowser Supported Configurations
The following browsers are supported on all operating systems and platforms supported by BMC as defined in the “AR System Server Supported Hardware platforms and Operating Systems” and “AR System Client Supported Configurations” sections above.
AR System supports the listed version of vendor products or higher
.Minimum Browser version
Firefox 2.0
The following additional browsers are supported.
Minimum Browser version Minimum Operating System version
Internet Explorer 7 Windows Vista [Enterprise, Business, Ultimate] (32-bit only), Windows 2003 (32 or x64), XP (32 bit only) Internet Explorer 6 Windows 2003 (32 or x64), XP (32 bit only)
Safari 3.0 Macintosh OS X 10.4
Known Issues for AR System Browser Supported Configurations
1. For optimal browser colors in AR System forms, set the color depth in the client system to at least 24 bits. 2. HTTP Version 1.1 required
Other Product Compatibility Supported Configurations
Remedy Component Products Comments
AR Server SNMP Agent BMC Patrol, Patrol Express SNMP v2 AR Server SNMP Agent BMC Patrol Enterprise Manager AR System API
Remedy Email Engine (Windows) Microsoft Exchange 2000, 2003 SP1, 2007 (64-bit) Email/MAPI, IMAP, POP3, SMTP AR ODBC (Windows) Microsoft 2000, 2003 (Excel, Access)
AR ODBC (Windows) Crystal Reports 2008, XI [Professional, Advanced,
Developer] Design and run reports through the AR ODBC interface Remedy User Tool Crystal Reports XI reader libraries
Remedy Mid-Tier (Windows) Business Objects Enterprise XI R1, R2 Remedy Mid-Tier (Windows) Crystal Reports Server XI
Crystal 2008
Remedy User Tool Citrix Metaframe XP 1.2 (Unix) and 3.0, 4.0 & 4.5 (Windows)
Remedy User Tool Microsoft Windows Terminal Server 2003
Known Issues for Other Product Compatibility Supported Configurations
1.
Business Objects XI, Crystal Report Server XI, and Crystal 2008 are only supported on Windows.Known Incompatibilities for Other Product Compatibility Supported Configurations
1. Due to backwards compatibility issues between BOXI 3.0 and BOXI R2, BOXI 3.0 will not function properly with AR System and is therefore not supported.
Full Text Search Supported Configurations
Operating Systems
Windows 2003, 2008 (32 or x64), HP-UX 11iv2, 11iv3
Solaris 9, 10 IBM AIX 5L 5.3, 6.1
Red Hat Enterprise Linux 4, 5 (x64 only) Novell SuSE Linux 9, 10 (x64 only)
Known Issues for Full Text Search Supported Configurations
1.
Full Text Search requires a 32-bit database client to be present to operate fully. Please see the BMCScreen Reader Supported Configurations
The following screen reader is supported to make AR System accessible to people with disabilities:
Product Version Browser
Freedom Scientific JAWS® for Windows 7.0.1 Internet Explorer 6.0
Language Offerings
Localization (L10N): AR System end user interfaces are localized into
• English • French • German • Italian • Spanish • Japanese • Simplified Chinese • Russian • Korean
Internationalization (I18N): AR System supports the following character encodings:
•
MS 1252/ISO-8859-1 and -15 • MS 1250/ISO-8859-2 • MS 1257/ISO-8859-13 • MS 1251/ISO-8859-5•
MS 932/EUC-JP • BIG5•
MS 936/GB2312•
MS 949/KSC-5601-1987•
MS 874/TIS-620 (Win only)• Unicode UTF-8/UTF-16 (Java) This represents support for the following language sets
• Latin-1: English, Danish, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese, Spanish and Swedish
• Latin-2: English, Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Slovak, Slovenian
• Latin-4: English, Estonian, Greenlandic, Lappish, Latvian, Lithuanian
• Japanese
• Traditional Chinese
• Simplified Chinese
• Korean
• Cyrillic: Russian
Client / Add-On / Application Supported on
Server 7.0.01? Supported on Server 7.1.00? Supported on Server 7.5.00?
AR System Administrator 7.0.01 Yes Yes [7.0.01 features] Yes [7.0.01 features] AR System Administrator 7.1.00 Yes [7.0.01 features] Yes Yes [7.1.00 features] AR System Developer Studio 7.5.00 Yes [7.0.01 features] Yes [7.1.00 features] Yes
Remedy User 7.0.01 Yes Yes [7.0.01 features] Yes [7.0.01 features] Remedy User 7.1.00 Yes [7.0.01 features] Yes Yes [7.1.00 features] Remedy User 7.5.00 Yes [7.0.01 features] Yes [7.1.00 features] Yes
AR System Mid Tier 7.0.01 Yes Yes [7.0.01 features] Yes [7.0.01 features] AR System Mid Tier 7.1.00 Yes [7.0.01 features] Yes Yes [7.1.00 features] AR System Mid Tier 7.5.00 Yes [7.0.01 features] Yes [7.1.00 features] Yes
Remedy Email Engine 7.0.01 Yes No No
Remedy Email Engine 7.1.00 No Yes No
Remedy Email Engine 7.5.00 No No Yes
Remedy Approval Server 7.0.01 Yes Yes [7.0.01 features] Yes [7.0.01 features] Remedy Approval Server 7.1.00 Yes [7.0.01 features] Yes Yes [7.1.00 features] Remedy Approval Server 7.5.00 Yes [7.0.01 features] Yes [7.1.00 features] Yes
Remedy Assignment Engine 7.0.01 Yes Yes [7.0.01 features] Yes [7.0.01 features] Remedy Assignment Engine 7.1.00 Yes [7.0.01 features] Yes Yes [7.1.00 features] Remedy Assignment Engine 7.5.00 Yes [7.0.01 features] Yes [7.1.00 features] Yes
Distributed Server Option 7.0.01 Yes Yes [7.0.01 features] Yes [7.0.01 features] Distributed Server Option 7.1.00 Yes [7.0.01 features] Yes Yes [7.1.00 features] Distributed Server Option 7.5.00 Yes [7.0.01 features] Yes [7.1.00 features] Yes
Flashboards 7.0.01 Yes No No
Flashboards 7.1.00 No Yes No
Flashboards 7.5.00 No No Yes
AR System Encryption 7.0.01 Yes Yes Yes [7.0.01 features]
AR System Encryption 7.1.00 Yes Yes Yes [7.1.00 features]
Remedy Encryption 7.5.00 Yes [7.0.01 features] Yes [7.1.00 features] Yes
AR System Migrator 7.0.x Yes No No
AR System Migrator 7.1.00 Yes [7.0.01 features] Yes No
AR System Migrator 7.5.00 Yes [7.0.01 features] Yes [7.1.00 features] Yes
Remedy Developer Plus 6.0 / 6.3 Yes Yes No
Remedy Full Text Search 7.0.00 Yes No No
Remedy Full Text Search 7.1.00 No Yes No
Remedy Full Text Search 7.5.00 No No Yes
Remedy Link for Tivoli v6.3 Yes Yes Yes
Remedy Link for Oracle / SQL Server 5.1.00 Yes Yes No
Remedy Link for Oracle / SQL Server 7.0.00 Yes Yes Yes
Remedy Link for MS Project 7.0 Yes Yes Yes
Remedy Help Desk 5.6 Yes Yes Yes
Remedy Help Desk 6.0 Yes Yes No
Remedy Service Desk 7.0.x Yes Yes Yes
Remedy Service Desk 7.5 No No Yes
Remedy Asset Management 5.6 Yes Yes Yes
Remedy Asset Management 6.0 Yes Yes No
Remedy Asset Management 7.0.x Yes Yes Yes
Remedy Asset Management 7.5 No No Yes
Remedy Change Management 5.6 Yes Yes Yes
Remedy Change Management 6.0 Yes Yes No
Remedy Change Management 7.0.x Yes Yes Yes
Remedy Change Management 7.5 No No Yes
Remedy Service Level Agreements 5.6 Yes Yes Yes
Remedy Service Level Agreements 6.0 Yes Yes No
Remedy Service Level Management 7.0.x Yes Yes Yes
Remedy Service Level Management 7.5 No No Yes
Remedy Customer Support 5.6 Yes Yes Yes
Remedy Quality Management 5.6 Yes Yes Yes
Service Request Management 2.0 Yes Yes Yes
Service Request Management 2.1.0 Yes Yes Yes
Service Request Management 2.2.0 Yes Yes Yes
Atrium CMDB 1.1 No No No
Atrium CMDB 2.0.1 Yes Yes Yes (Windows only)
Atrium CMDB 2.1 No Yes Yes (Windows only)
Atrium Core 7.5.00 No No Yes
Enterprise Integration Engine 7.0.00 Yes Yes Yes
Atrium Integration Engine 7.1.00 Yes Yes Yes
Atrium Integration Engine 7.5.00 Yes Yes Yes
Known Issues for Remedy Application and Products
1.
It is strongly recommended that all users on a single AR System Server use the same Remedy Administrator or Developer Studio version.2. AR System servers co-located on the same machine must be the same version.
3. In AR System 7.5.00, unlimited flashboards no longer require an additional license add-on
4.
If running CMDB 2.1, Patch 003 is required for use with AR System 7.5.00 (Windows only)To learn more about how BMC can help activate your business, visit www.bmc.com or call (800) 841-2031
BMC, BMC Software, the BMC logos, and other BMC marks are trademarks or registered trademarks of BMC Software, Inc. in the U.S. and/or certain other countries. IBM is a trademark or registered trademark of International Business Machines Corporation in the United States, other countries, or both. Sun is a trademark or registered trademark of Sun Microsystems, Inc., in the U.S. and other countries. All other registered trademarks or trademarks belong to their respective companies. ©2009 BMC Software, Inc. All rights reserved. Content subject to change without notice.
7.1.00 7.5.00
Operating Systems
Windows 2000, 2003 (32 or x64), XP (32 only) Windows 2003, or higher (32 or x64), XP (32 only)
HP-UX 11iv2, 11iv3 HP-UX 11iv2 or higher
Solaris 9, 10 Solaris 9 or higher
IBM AIX 5L 5.2, 5.3 IBM AIX 5L 5.3 or higher
Red Hat Enterprise Linux 4 (32 or x64), 5 (32 or x64) Red Hat Enterprise Linux 4 or higher (x64) Novell SuSE Linux 9, 10 (32 or x64) Novell SuSE Linux 9 or higher (x64)
Windows Vista, XP (client only) Windows Vista, XP (client only)
Macintosh 10.1 – 10.3, 10.4, 10.5 (browser only) Macintosh 10.4 or higher (browser only)
Databases
Microsoft SQL Server 2000, 2005 (32 or 64-bit) Microsoft SQL Server 2005 or higher (32 or 64-bit)
Oracle 9i, 10g Oracle 10g or higher
IBM DB2 8.2.2, 9.1 IBM DB2 9.1 or higher
Sybase ASE 12.5.3, 15 Sybase ASE 12.5.3 or higher
Informix Dynamic Server 10 Informix Dynamic Server 10 or higher
Web Servers
Apache 2.0.x, 2.2.x Apache 2.0.x or higher
Tomcat 5.0.x, 5.5.x Tomcat 5.5.x or higher
JBoss 3.2.4+, 4.0.2+ JBoss 4.0.2+ or higher
BEA WebLogic 9.1, 9.2 BEA WebLogic 9.2 or higher
Microsoft IIS 6.0 Microsoft IIS 6.0 or higher
IBM WebSphere 6.1 IBM WebSphere 6.1 or higher
Oracle AS 10gR3 Oracle AS 10gR3 or higher
Sun Java System Web Server 6.1, 7.0 HP-UX Web Server Suite 2.1 Servlet Engines
ServletExec 5.0 ServletExec 5.0 or higher
Browsers
Internet Explorer 6 or higher Internet Explorer 6 or higher
Firefox 2.0 or higher Firefox 2.0 or higher
Mozilla 1.7.3 or higher
