Charter Business Phone Plus Hunt Group Administrator Start-up and Quick Reference Guide. Document Version 1.0

Charter Business Phone Plus

hunt GrouP administrator start-uP and

QuiCk referenCe Guide

aBout this Guide

Hunt Group AdministrAtor stArt-up And Quick reference Guide

This guide is designed to help company telephone administrators manage the most common tasks related to initial set-up and on-going maintenance of hunt groups. It includes specific guidance and instructions on how to:

1. Verify Lines in a Hunt Group...

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2. Add lines to a Hunt Group...

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3. Remove lines from a Hunt Group...

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4. Add Directory Number Hunting (DNH) to a line...

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5. Remove Directory Number Hunting (DNH) to a line...

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6. Voice Messaging Group/Hunt Group Voicemail – First time set-up...

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7. Voice Messaging Group/Hunt Group Voicemail – Retrieving Messages...

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1

Verify lines in a hunt GrouP

Charter has built the initial set up for your hunt group based on the information provided during the order entry process. You should verify that the correct phone lines are included in your hunt group.

Step 1

Log in to the Charter Business Phone Plus Online Control Panel at https://phone.

charter-business.net/Login using the administrator login username and password

that were provided in the welcome email sent to you on the day of installation. If you do not have the administrative login username and password, please contact our customer care team at 800-314-7195.

Step 2

Once logged in as an administrator you will see the following page.

Step 3

Select “Services” from the left hand navigation column.

Step 4

Select “Hunt Group” from the available Basic Services list.

Step 5



Hunt Group AdministrAtor stArt-up And Quick reference Guide

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Verify lines in a hunt GrouP

Step 6

Select “Profile” from the available “Basic” menu.

Step 7

2

add Phone lines to the hunt GrouP

Step 1

Follow Steps 1 – 6 above from “Verify Lines in the Hunt Group” and you will see the following page.

Step 2

Select the “Search” button on the right hand side of the screen.

Step 3

You will see the following screen where any additional “Available Users” will be displayed in the box on the lower left of the screen.

Step 4



Hunt Group AdministrAtor stArt-up And Quick reference Guide

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add Phone lines to the hunt GrouP

Step 5



remoVe Phone lines from the hunt GrouP

Step 1

Follow Steps 1 – 6 above from “Verify Line in the Hunt Group” and you will see the following page.

Step 2

Click on the “Assigned User” to highlight the user/phone line that you want to remove from the Hunt Group and then click the “Remove” button as shown below.

Step 3



Hunt Group AdministrAtor stArt-up And Quick reference Guide



add direCtory numBer huntinG to a line

Directory Number Hunting

Individual phone lines can be set to have calls to that individual line roll into the hunt group if not answered initially by the user of that direct line. This feature is called Directory Number Hunting (DNH). When DNH is set on a line, all unan-swered calls to that line will be directed to the next line in the hunt group. Calls to a line with DNH will not reach an individual voicemail box. DNH lines also lose the ability to call forward their line. Any line that does not have DNH set will still receive hunt group calls if that line is part of the hunt group.

Step 1

Follow Steps 1 – 5 above from “Verify Lines in the Hunt Group” and you will see the following page.

Step 2

Select Directory Number Hunting from the Advanced section of the profile page.

Step 3

Highlight the user/phone line that you want to assign to Directory Number Hunt-ing and then click the “Add” button.

Step 4



remoVe direCtory numBer huntinG from a line

Step 1

Follow Steps 1 – 5 above from “Verify Lines in the Hunt Group” and you will see the following page.

Step 2

Select Directory Number Hunting from the Advanced section of the profile page.

Step 3

Highlight the user/phone line that you want to remove from Directory Number Hunting and then click the “Remove” button.

Step 4

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Hunt Group AdministrAtor stArt-up And Quick reference Guide



VoiCe messaGinG GrouP/hunt GrouP VoiCemail – first time set-uP

Access to and control of Hunt Group Voicemail is provided by both the Online Control Panel and through the Voice Portal.

IMPORTANT NOTE: The following procedures only apply to setting up and accessing a HUNT GROUP VOICEMAIL also known as VOICE MESSAGING GROUP. It is

possible that your business is set up with only individual user voicemail. In that case, the set up and access procedures will be slightly different and you will need to review the Voice Portal Quick Reference Guide for individual users.

Hunt Group Voicemail – First Time Set-up

On the day of your new service installation follow these steps to set up your hunt group voicemail. Steps 1-7 will be completed by accessing the Voice Portal through a Charter Business phone line located at your business premises. Steps 8 – 15 will be completed by accessing the Online Control Panel.

Step 1

From any Charter Business phone line located in your business, dial “999” to reach the Voice Portal

Step 2

As you hear the automated greeting press the star button “*”

Step 3

You will be prompted to enter your extension. Enter the extension for the hunt group which is typically “998”

Step 4

If prompted to enter a PIN/pass code, enter “1234”. If prompted to enter a new PIN/pass code, select and enter the PIN/pass code of your choice

Step 5

If prompted, follow the voice instructions to record the Company Name then press #

Step 6

At the Voice Portal main menu select option 1 to enter the Voicemail Menu

Step 7

At the Voicemail Menu select options and follow the voice prompts to record both your Busy Greeting (option 2) and your No Answer greeting (option 3)

The following steps (steps 8 – 15) allow you to access and confirm additional set-tings for your Hunt Group Voicemail via the Online Control Panel. You will be able to turn voice messaging for the hunt group on or off. In addition, you can make selections on which hunt group calls are sent to voicemail (including the option to send all calls to voicemail). You can also select options to send email notifica-tions and/or copies (wav files) of messages. Finally, you can set an option to allow a caller that reaches the hunt group voicemail the option to press “0” and be directed to any phone number.

Step 8

Log in to the Charter Business Phone Plus Online Control Panel at

https://phone.charter-business.net/Login using the administrator login

user-name and password that were provided in the welcome email sent to you on the day of installation. If you do not have the administrative login username and password, please contact our customer care team at 800-314-7195.

Step 9



VoiCe messaGinG GrouP/hunt GrouP VoiCemail – first time set-uP

Step 10

Select “Services” from the left hand navigation column.

Step 11

Select “Hunt Group” from the available Basic Services list.

Step 12

Select “Edit” on the line that displays your hunt group name.

Step 13

Select “Messaging” from the left hand side menu.

Step 14

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Hunt Group AdministrAtor stArt-up And Quick reference Guide



VoiCe messaGinG GrouP/hunt GrouP VoiCemail – first time set-uP

Step 15

The following page allows you to control multiple elements of your Hunt Group Voicemail.

1. Turn the Voice Messaging for the hunt group on or off

2. Make selections on which hunt group calls are sent to voicemail (including the option to send all calls to voicemail)

3. Select options to send email notifications and/or copies (wav files) of messages

4. Set an option to allow a caller that reaches the hunt group voicemail the option to press “0” and be directed to any phone number that you enter on the screen below



hunt GrouP VoiCemail – retrieVinG messaGes

Step 1

From any Charter Business phone line located in your business, dial “999” to reach the Voice Portal

Step 2

As you hear the automated greeting press the star button “*”

Step 3

You will be prompted to enter your extension. Enter the extension for the hunt group which is typically “998”

Step 4

Enter your PIN/pass code. The initial pass code is set to “1234”

Step 5

At the Voice Portal main menu, select option 1 to enter the Voicemail Menu

Step 6

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Hunt Group AdministrAtor stArt-up And Quick reference Guide



hunt GrouP numBer of rinGs and Call forwardinG

You can set the number of rings each line will ring before the call moves forward in the hunt group. Calls to a hunt group can also be forwarded to any phone number. This feature may be useful if you want to forward all hunt group calls to an after-hours answering service or to another company location that is open after all employees depart for the day.

Step 1

Log in to the Charter Business Phone Plus Online Control Panel at

https://phone.charter-business.net/Login using the administrator login

user-name and password that were provided in the welcome email sent to you on the day of installation. If you do not have the administrative login username and password, please contact our customer care team at 800-314-7195.

Step 2

Once logged in as an administrator you will see the following page.

Step 3

Select “Services” from the left hand navigation column.

Step 4

Select “Hunt Group” from the available Basic Services list.

Step 5



hunt GrouP numBer of rinGs and Call forwardinG

Step 6

Select “Profile” from the available “Basic” menu.

Step 7

number of rings by using the available drop down selection (3 rings is the default setting).

2. “Forward call after waiting” – Checking this box will forward all hunt group calls to the phone number that is entered in the “Call Forward to” box. The forwarding will occur after the number of seconds that is entered in the box. A typical “ring” lasts about 5-6 seconds so if you want the call to forward after “3 rings” you will enter 15 seconds. If the number of seconds is set to “0”, calls to the hunt group will immediately be forwarded to the forward to number and will not ring the hunt group lines.