MELISSA A. TRIFILETTI

M

ELISSA

A

.

T

RIFILETTI

E

Miami University, Oxford, Ohio

Master of Science, Student Affairs in Higher Education May 1994

Baldwin-Wallace College, Berea, Ohio

Bachelor of Arts, Business Administration (Marketing and Management) June 1991

Q

S

 Over nineteen years progressive leadership in higher education  Over six years as Director of Admissions at a large research institution

 History of quality improvement and innovation through assessment, technology, and collaboration  Extensive knowledge of university administration and systems

 Extensive knowledge of traditional functional areas in enrollment management  Proven record of leading teams to reach goals

 Diverse experience in higher education representing admissions, residence life, new student orientation, student activities and leadership, commencement, and campus visit programs

 History of creating multicultural environments inclusive of diverse identities, orientations, abilities, and cultures

P

E

EXECUTIVE DIRECTOR OF ADMISSIONS AND NEW STUDENT PROGRAMS

Portland State University, Portland, Oregon

January 2008 – Present (promoted to Executive Director in July 2013) SUMMARY OF DUTIES

 Lead, direct, and manage the Offices of Admissions, International Admissions, Transfer Student Services, New Student Orientation, Campus Visits, and the Admissions Information Center

 Directly supervise nine full-time academic professionals and lead team of twenty-nine full-time professionals, five graduate assistants, and seventy student employees

 Strategize, develop, and implement undergraduate recruitment strategies to meet enrollment goals  Develop, direct, and oversee a $2.1 million dollar budget

 Responsible for the processing and evaluation of approximately 30,000 admissions applications annually for domestic and international undergraduate, post-baccalaureate and graduate students

 Work closely with the University’s schools and colleges and student affairs units to consult, advise, and promote programs and services to prospective students and family members

 Recruit students in several U.S. markets (recruited throughout Asia in 2008 and 2009)  Develop strategic and targeted marketing communication plans to meet enrollment goals

 Develop and execute electronic and print communication plans for admissions, international admissions, transfer student services, campus visits, new student orientation, and scholarships

 Collaborate with Office of Student Financial Aid and Scholarships to develop awarding strategies for incoming undergraduate students

 Collaborate with University and local community to develop ways to attract and retain under-represented and under-served populations to University

 Collaborate with members of the University to develop strategies to increase retention of first year students  Conduct ongoing assessment and evaluation of programs and services

 Highly proficient in Banner SIS, Talisma CRM, OnBase Imaging System, Microsoft Excel, PowerPoint, Project, Publisher, and Visio

KEY ACCOMPLISHMENTS

 Successfully implemented and integrated CRM in Admissions

 Developed extensive funnel, comparison, and benchmarking reports to effectively measure goals  Developed and implemented complex communication plans throughout the funnel using the CRM  Increased the academic and diversity profile of the incoming freshmen class

 Successfully manage a large number of functional areas in a resource constrained environment

 Developed a web-based orientation in PSU’s course management system to increase and improve matriculation of non-resident student populations

SERVICE TO PORTLAND STATE UNIVERSITY

CHAIR, INTER-INSTITUTIONAL COMMITTEE ON ADMISSIONS AND RECRUITMENT (ICAR)

Oregon University System May 2012 – Present

 Lead the Oregon University System admissions officers to improve, collaborate, coordinate, and advocate for admissions and recruitment efforts in the state

 Led effort to move the OUS fall tour to a spring tour format to reach high school students in junior year MEMBER, UNIVERSITY HOUSING STRATEGIC PLANNING COMMITTEE

Portland State University, Portland, Oregon January 2012 – Present

 Appointed by Vice President for Enrollment Management and Student Affairs and Vice President for Finance and Administration to develop strategic housing plan for the University

MEMBER, STUDENT SPACE COMMITTEE

Portland State University, Portland, Oregon November 2012 – Present

 Appointed by Vice President for Enrollment Management and Student Affairs to develop guiding principles for this inaugural committee

 Develop strategic plan and advocate for student spaces to the Capital Advisory Committee MEMBER, INTERCOLLEGIATE ATHLETIC BOARD

Portland State University, Portland, Oregon November 2009 – Present

 Governing board for athletic policy at PSU

 Member of NCAA ten year certification team addressing the academic integrity section of certification MEMBER, APPLIED BACCALAUREATE STEERING COMMITTEE

Portland State University, Portland, Oregon November 2009 – February 2010

 Represented PSU on state-wide committee to assess needs and expenses associated with offering Applied Baccalaureate Degree programs in Oregon as outlined in legislation drafted by Representative Edwards MEMBER, STUDENT AFFAIRS PROFESSIONAL DEVELOPMENT COMMITTEE

Portland State University, Portland, Oregon November 2008 – September 2010

 Designed professional development opportunities for student affairs staff  Assisted in implementing programs and initiatives to meet committee goals

 Assisted Vice President with logistics for the regional NASPA Conference hosted in Portland in 2010 MEMBER, INTER-INSTITUTIONAL COMMITTEE ON ADMISSIONS AND RECRUITMENT (ICAR)

Oregon University System January 2008 – June 2012

 Meet quarterly with Oregon University System admissions officers to improve, collaborate, and coordinate admissions and recruitment efforts in the state

SENIOR ASSOCIATE DIRECTOR, BACHELOR OF BUSINESS ADMINISTRATION PROGRAM

Goizueta Business School, Emory University, Atlanta, Georgia November 2004 – December 2007

SUMMARY OF DUTIES

 Responsible for the operations of the Bachelor of Business Administration (BBA) Program which includes Admissions, Study Abroad and Exchange, Career Management Center, and Academic Advising

 Supervised full-time administrative assistant and four paraprofessional staff members  Met with prospective students and families to discuss admission process and procedures

 Served on BBA Program Admission Committee which reviews and evaluates admission applications  Responsible for the production of the BBA Program admission materials and other collateral pieces  Developed and coordinated all aspects of new student orientation each fall and spring semester  Academically advised 200 BBA students each semester

 Worked closely with faculty and University staff in resolving student concerns

 Conducted ongoing assessment and evaluation of student programs and services  Primary adviser to undergraduate business school’s student government organization

 Primary adviser to the annual Undergraduate Business School Leadership Conference where students from around the world participate in a three day leadership conference

 Primary adviser to the BBA Program’s business case competition team which competes nationally

 Facilitated website re-design for the BBA Program with responsibility for continued updates and improvements  Managed the Business School’s online face book used by faculty to quickly learn student’s names

 Coordinated graduation events and exercises for the BBA Program

 Responsible for student life and leadership programming in the undergraduate program KEY ACCOMPLISHMENTS

 Delivered a BBA program commensurate with our student’s abilities and talents contributing to its top 5 ranking in BusinessWeek

 98 percent four year graduation rate for advisees

 Assisted in recruiting the most academically qualified and diverse class year over year SERVICE TO EMORY UNIVERSITY

MEMBER, DIVERSITY COMMITTEE

Goizueta Business School, Emory University, Atlanta, Georgia June 2006 – December 2007

 Developed strategies for improving recruitment of diverse faculty, students, and staff to the Goizueta Business School

 Educated Goizueta faculty and staff on diversity concerns  Advised the School’s Dean on current and upcoming concerns

 Assisted others in implementing programs and initiatives that support diversity education CHAIR, UNIVERSITY CONDUCT COUNCIL

Emory University, Atlanta, Georgia August 2006 – December 2007

 Adjudicated more severe conduct cases where a student requested a full hearing board  Attended monthly educational meetings to stay current on conduct and legal issues CO-PRESIDENT, STAFF COUNCIL

Goizueta Business School, Emory University, Atlanta, Georgia May 2005 – December 2007

 Met regularly with staff to understand employee concerns  Served as liaison between staff and the Dean’s office

 Developed annual staff evaluation to measure employee satisfaction  Created and implemented morale boosting programs

PROJECT MANAGER

WebRoomz, L.L.C., Atlanta, Georgia November 2003 – October 2004 SUMMARY OF DUTIES

 Managed lifecycle of computer systems implementation from planning through deployment  Managed client expectations throughout implementation process

 Created and managed overall system implementation project plan

 Worked closely with database and system managers to import and export data to and from WebRoomz and university system

 Resolved key issues for clients in order to implement a successful housing management system  Advised developers and business analysts on software design as subject matter expert

KEY ACCOMPLISHMENTS

 Successfully implemented four schools on Version 2.0

 Advised sales professionals on working successfully with universities  Trained housing professionals on system use

ASSOCIATE DIRECTOR OF RESIDENCE LIFE

Emory University, Atlanta, Georgia September 1999 – October 2003 SUMMARY OF DUTIES

 Supervised six full-time professionals and two graduate students

 Assisted the assistant dean with the planning, staffing, and educational components of the residence life program  Managed $300,000 program budget

 Coordinated training and education for four professionals, twenty paraprofessionals, and 175 student staff members

 Designed, coordinated, and taught EDS 472: Peer counseling course for newly hired resident advisers  Managed Residence Life’s early arrival process which welcomed 1300 students early to the residence halls  Managed student emergencies

 Served on Mental Health Task Force which met monthly to assist students in crisis

 Collaborated with University Housing’s marketing team to design and develop a variety of publications  Planned and executed Residence Life’s annual freshmen semi-formal event for 1000 first-year students  Planned and organized Residence Life’s staff alumni reunion

 Created and maintained an educational guide and presentation for faculty to handle students in distress  Worked very closely with maintenance and custodial staff to resolve building/maintenance issues  Participated in University Housing’s construction committee

 Coordinated the creation of University Housing’s Family Guide for first-year student’s parents and families  Reviewed, revised, and wrote university housing policies on an annual basis

 Addressed issues of concerned students and parents  Managed the housing contract appeals process

 Participated in a 22 hour peer mediation training program

 Adjudicated conduct hearings for students in violation of the University Code of Conduct KEY ACCOMPLISHMENTS

 Chaired University Housing’s Room Selection Committee to review and revamp the room selection process  Implemented web-based housing management system

 Created plans to close buildings in a way to minimize student stress levels due to severe maintenance issues  Successfully negotiated contract for housing management software at 68 percent savings

 Successfully implemented second year living experience ASSISTANT DIRECTOR OF STUDENT ACTIVITIES &

UNIVERSITY CONVOCATIONS COORDINATOR

Emory University, Atlanta, Georgia September 1998 - August 1999 SUMMARY OF DUTIES

 Coordinated all aspects of the Division of Campus Life’s new student orientation program in partnership with College of Liberal Arts and Sciences

 Planned and facilitated a comprehensive leadership institute for 100 orientation leaders

 Chaired the University’s commencement committee which planned and organized commencement  Coordinated all aspects of Emory University’s commencement, baccalaureate, and convocation exercises  Adjudicated conduct hearings for students in violation of the University Code of Conduct

 Served on University emergency response team as on-call professional  Coordinated special projects for the Office of the President

KEY ACCOMPLISHMENTS

 Coordinated events surrounding one of the Dalai Lama’s visits to campus

 Proposed and implemented changes to commencement exercises to improve the experience for students and family members

ASSISTANT DIRECTOR OF STUDENT ACTIVITIES &

COORDINATOR OF NEW STUDENT ORIENTATION

Emory University, Atlanta, Georgia August 1995 – September 1998 SUMMARY OF DUTIES

 Coordinated all aspects of the Division of Campus Life’s new student orientation program in partnership with College of Liberal Arts and Sciences

 Advised Student Government Association

 Worked with general counsel to review contracts for student organizations

KEY ACCOMPLISHMENTS

 Developed an emerging leaders retreat for first-year students

 Created the orientation captain leadership program and the Orientation Leadership Institute

 Established ties with student organizations and local business to fund 66 percent of the orientation program SERVICE TO EMORY UNIVERSITY

MEMBER, CAMPUS LIFE CRISIS MANAGEMENT COMMITTEE

Emory University, Atlanta, Georgia August 2005 –December 2007

 Met bi-weekly to discuss ways to assist specific students who were in crisis INSTRUCTOR, FRESHMEN ADVISING & MENTORING AT EMORY

Office of Undergraduate Education, Emory University, Atlanta, Georgia August 1996 – October 2003 & August 2005 – October 2007

 Academically advised first-year students throughout their first year

 Mentored first-year students in a 6-week course to assist with transitioning into college MEMBER, COMMITTEE ON TRADITIONS AND COMMUNITY TIES

Emory University, Atlanta, Georgia September 2000 – February 2003

 Worked on comprehensive report to the President on ways to improve traditions and community ties  Met quarterly to evaluate and review initiatives to improve campus traditions

AREA COORDINATOR FOR RESIDENTIAL PROGRAMS

University of Dayton, Dayton, Ohio June 1994 – June 1995

SUMMARY OF DUTIES

 Supervised the administrative and programmatic functions of a 1000-person co-ed residence area  Trained, supervised, and evaluated three graduate assistants and seventeen resident assistants  Provided academic, career, and personal counseling for complex residents and staff

 Educated students on their rights and responsibilities to the community through judicial review  Collaborated with two complex campus ministers to provide spiritual and faith development programs  Advised complex council and residence hall association

 Chaired an appointed staff committee (Leadership Committee)

R

E

CONSULTANT

Millsaps College, Jackson, Mississippi March 2009

 Advised College Dean, faculty, and Office of Admissions on developing strategies for international admissions recruitment and abroad exchange programs

CONSULTANT

Millsaps College, Jackson, Mississippi May 2007 – July 2007

 Hired to perform an external organizational review of the Division of Student Life  Designed online survey instrument to provide a statistical report

 Conducted interviews with 17 key staff members  Provided a quantitative and qualitative summary report

 Provided short-term reorganization plan and long-term strategic hiring plan

S

C

PRESIDENT, BOARD OF DIRECTORS

Corbett Loft Homes Homeowner’s Association, Portland, Oregon January 2009 – Present

 Elected as one of three board members responsible for the overall operation of the condo association

BOARD MEMBER, BOARD OF DIRECTORS

The Health Initiative, Atlanta, Georgia November 2006 – November 2007

 Served as board member for a non-profit women’s health organization  Set organizational and financial strategy for the organization

 Co-chaired individual donor and corporate sponsorship committee SECRETARY, BOARD OF DIRECTORS

Crescentwood Homeowner’s Association, Decatur, Georgia January 2003 – January 2005

 Elected as one of three board members responsible for the overall operation of a homeowner’s association  Reviewed contracts, managed budget, approved finances, and upheld bi-laws and covenants for the association

S

P

 Convocation Speaker, Portland State University’s Student Convocation (September 2013)  Keynote Speaker, Emory University’s BBA Program Graduation Celebration (May 2008)  “Successful Academic Advising,” Emory University, Resident Life Training (August 2007)

H

A

 George E. Keogh Award of Excellence, Emory University, Goizueta Business School (2007)  National Orientation Directors Association’s Outstanding New Professional (1996)

 Sigma Nu’s “Six Superb Staff Member” Award, Emory University (1996 and 1997)

P

A

 National Association for College Admission Counseling

 American Association of Collegiate Registrars and Admissions Officers  National Orientation Directors Association