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Contents
Contents ... 1
Introduction ... 2
Power ... 3
Cooling for optimum performance ... 4
Multiple layers of security ... 5
Energy efficiency ... 6
Sustainable Energy ... 6
Water detection ... 7
Fire detection and suppression ... 7
Cabling for power and data ... 8
Building management and monitoring ... 8
Carrier-neutral ... 9
Internet Exchanges ... 10
Cross Connect Service ... 11
Accreditations ... 12
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Introduction
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Power
With data centre power usage rapidly increasing, the availability of power is a growing priority for many companies. The SimSafe hosting environment deliver expertise in all areas of power delivery and management.
Our data centres offer:
High power availability with N+ 1 backup generator and 2N UPS to ensure maximum availability. Most data centres also have redundant grid connections.
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Cooling for optimum performance
All equipment is maintained and monitored in a climate-controlled environment.
The average room temperature is controlled at 24°C ± 5° and a humidity level of 50% ± 10%. Multiple air conditioning units provide redundant capacity.
SLAs on temperature and humidity in line with ASHRAE recommendations, and the whole facility is monitored 24/7.
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Multiple layers of security
Data centres are typically designed with five layers of physical security. They are effectively buildings within buildings.
Features to protect your equipment and data include:
1. Trained security staff on site 24/7 and premises are monitored by video surveillance cameras. 2. All building areas are secured by an alarm system.
3. No one enters or leaves without proof of identity and all visitors are checked against customer-defined access lists.
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Energy efficiency
Our data centre host is committed to the use of sustainable energy such as free cooling, ground water cooling and waste heat re-use.
For energy-efficient cooling, our data centres provide a climate control system N+1 configuration as minimum, roof N+1 chillers and free air cooling, 2N chilled-water distribution system, and customer CRAC units in N+1.
Continuous monitoring of our environments help to improve efficiency.
Phased modular architecture to optimise power usage effectiveness, and operate to the highest energy efficiency standards.
Sustainable Energy
Approximately 75% of power comes from sustainable sources, including water, sun and wind.
Location 100% Sustainable Supplier
Amsterdam Yes Electrabel - GDF Suez
Brussels Yes Luminus
Copenhagen Yes Dong Energy
Frankfurt Yes Bergen Energy
London Yes Smartest Energy
Madrid Yes Gas Natural Fenosa
Stockholm Yes Vattenfall
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Water detection
Water detection systems are installed in all areas that may be susceptible to a leak. Alarms are relayed directly to our European Customer Service Centre.
Fire detection and suppression
As a first line of defence against fire, all of data centres are equipped with Very Early Smoke Detection Aspiration system (VESDA).
In case the VESDA system generates an alarm the facility team investigates the nature of the alarm and where needed take action with a handheld CO2 extinguisher.
In case of a rapid increasing smoke or fire; the data centres are equipped with a double knock smoke detection system that triggers the automatic gas-based fire suppression systems (INERGEN System). Argon, FM-200 is used across our facilities based on top of the standard local fire regulations.
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Cabling for power and data
Power cabling is laid under raised anti-static computer flooring.
Data cabling is usually in trays overhead, but can also be laid underfloor. In either case data cabling is always separated from power cabling.
Building management and monitoring
All data centre-related equipment, such as cooling equipment, electrical systems and fire control systems, is monitored around the clock.
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Carrier-neutral
Global Tier 1, regional Tier 2 and national Tier 3 networks with direct access to the backbone infrastructure and Point of Presence for more than 400 carriers.
Entirely independent of any network provider. This means the widest choice of fixed and mobile carriers, ISPs, Internet exchanges, content distribution networks (CDNs) and others, all competing to deliver the best connectivity performance, service and price for their applications and content.
Because the providers already have their physical infrastructure in the data centres, it's quick and easy to access their services.
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Internet Exchanges
Country City Internet Exchange
Austria Vienna VIX
Belgium Brussels BNIX
FreeBIX
Denmark Copenhagen DIX
France Paris FreeIX
Panap France-IX PARIX SFINX
Germany Düsseldorf, Frankfurt ECIX
DE-CIX
Ireland Dublin INEX
Netherlands Amsterdam, Hilversum AMS-IX
NL-ix
Spain Madrid Espanix
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Cross Connect Service
Our Cross Connect service is available in all data centres and is backed by an SLA for both implementation and mean time to repair (MTTR).
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Accreditations
Accredited ISO 27001 & BS25999
Information Security Management and Business Continuity BSI
Accredited ITIL V3
Customer Service Team Continuity and Service Quality
Accredited
Two of our Paris data centres have been awarded the M&O Stamp of Approval by the Uptime Institute
Member and Cofounder of EMEA Chapter
Uptime Institute Availability and Tier Definition
Contributor
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Member
European Internet Exchange Association
Member
EuroCloud
Founding Member
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Awards
Winner
BroadGroup 6th International Data centre & Cloud Awards 2013
Winner
BroadGroup 5th Data Centre Awards
European Award for Energy Efficiency in Data Centres
Winner
Green I.T. Awards 2011 & 2012 IT Operator of the year
Winner
Data Centre Solutions Awards, 2013 Data Centre Provider of the year
Winner
Data Centres in Europe Awards, 2010
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Finalist
Network Computing Awards, 2012 Service Provider of the Year Winner
Shortlisted
Data Center Dynamics, 2012
Innovation in the Outsourced Environment
Finalist
Storage Awards, 2011
Storage Hosting Company of the Year
Shortlisted
Data Centres in Europe Awards, 2011 Colocation Provider of the Year