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Patient Waiting Time as A Key Performance Indicator at Orthodontic Specialist Clinics in Selangor

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Figure

Table 1. Patient punctuality, mean actual waiting time (AWT) and mean workload at different centres
Table 3. Compliance to KPI in punctual and early patients in different centres
Figure 1. Compliance to KPI in punctual and early patients within different centres (N=4126)
Table 4. Reasons for being late by patients and healthcare providers

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