Because success needs strong partners

Optima facility…

Innovative Outsourcing Solutions™

In the current economic environment, companies are reaching out for new responses in their constant search for competitiveness and differentiation. In this complex and uncertain environment, the traditional models of Management services (“Business as usual“) have important restrictions in

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satisfying new current needs.

Therefore, Optima facility has the enthusiasm and the firm vocation to provide a new business vision, based on the creation of innovative and sustainable solutions, result of everything learned in over 30 years of experience managing a wide range of services for major customers in the spanish and international markets.

Optima facility’s goal is to help our customers to reduce and incorporate sustainable flexibility into their service costs while minimizing the

environmental impactof their buildings and installations.

We are specialists in the management and provision of a wide range of services - Maintenance, Security, Integrated Facilities, Cleaning, Energy Services, etc.-. Because Optima facility understands that companies do not all require the same solutions, ourmodelisflexible, adapting to the specific needs of each customer, ranging from the specialist supply of an individual service to integrated service supply

service to integrated service supply.

“One vision, many advantages”

Technical Services

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Multiservices

Consultancy & BPO

•Integral Maintenance

‐Buildings

‐Industrial •Integral Facilities

‐Air conditioning and Heating

‐Electricity

‐Plumbing

‐Fire Protection systems

•Cleaning Services ‐Green Cleaning ‐Sanitary ‐Industrial Technical ‐Hi Tech ‐Agroalimentary •Industrial Services Auxiliary Production Services

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•Consultancy

‐FM Strategic Consulting

‐Cost optimization

‐Service Levels (SLA’s)

‐Life Cycle Management •Business Process Outsourcing

‐Outsourcing Processes

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Fire Protection systems •Energy Services

‐Energy Management(ESE)

‐Energy Audit

‐Consumption Monitoring

‐Energy Production •Help Desk

‐Incident Management

‐24hours / 365 days Support

‐Auxiliary Production Services

‐Internal Logistics •General Services ‐Reception Desk ‐Gardening ‐Waste Management •Security Services •Catering & Vending

•Green Services

‐LEED‐EB / BREEAM Certification

‐Carbon Footprint

Our Origin

Th O ti f ilit j t i t d b it t t The Optima facility project is guaranteed by its management team, with a proven background in services, and by the breadth of its founder’s over 30 years' experience in the sector. A pioneer in Spain and Portugal in the creation of advanced models of service integration (Facility Management), he has successfully led business projects involving workforces in excess of 10.000, including the Grupo Ramel, also managing and running the services division of one of the top three spanish construction companies.

Group Structure

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Optima facility enters the market as an innovator, part of a corporate culture, values and identity common to all the companies in which we participate as a key partner.

The companies which make up the Optima facility project are genuine specialists in service provision, with solid reputations built up over more than 25 years'

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experience in the services market.

Because our customers are at the heart of everything we do, our group structure turns around customer orientation.

Europe

Middle East / Asia

•Optima Airat •Optima Lesan

•Optima Energy Management •Servicesa

•Elinsa

•

‐United Arab Emirates ( UAE )

‐Qatar •Asian Solutions

Our values are shared by the entire organization and are the basis of our

corporate cultureand identity, creating our main competitive advantages and the basis of our growth.

Corporate identity and culture

1. Service Culture

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Our customer’s satisfaction is the basic pillar for a sustainable and profitable growth. Our customers are at the heart of everything we do. We will not have a lasting future if we are not be able to get a positive

2. Motivated Team:

Our company is based on people and we are fully conscious of the important contribution they play in our business success. Our team is our greatest asset and our most valuable resource, being one of our lasting future if we are not be able to get a positive

recommendation from our customers about Optima facility.

and our most valuable resource, being one of our main competitive advantages.

3. Innovation:

The creation and application of innovations in the services we provide forms part of our values and it is one of our main competitive advantages. Sometimes, it comes from little things learned day to day, but very often we do it by obtaining inspiration from working closely with our customers.

4. Sustainability:

With our innovative program “ Optima Green Services “, we contribute actively to the value contribution to our customers: Reducing the environmental impact of their buildings and installations, generating energy savings and increasing people’s comfort

5. The Triple Bottom Line:

The "Triple Bottom Line"- inspired on John Elkington’s theory -, is our way of measuring business success of our project, based on the creation of economic value in a continuous search for profitability as guarantee for the future-, social and environmental.

Wh

Why

Optima?

Cost efficiency

Our added value lies in our permanent capacity for optimisation. Incorporating innovations as they arise, we apply process re-engineering, continually evaluating our cost base so as to reduce and introduce flexibility into the cost of our services

Sustainability in services

In Optima facility through the development of our innovative program “ Optima Green Services “, we contribute actively to the value contribution to our customers, reducing the environmental impact of their buildings and installations

introduce flexibility into the cost of our services

Customer-oriented service culture

Our customers are at the heart of everything we do.

Our service culture is based on customer’s understanding, proximity, flexibility and transparency. Our success is measured by our customers’ objectives and by our contribution on

their buildings and installations.

Stable project with a long-term vision

Optima facility is owned by a family group with long experience in the services sector. We have successfully led business projects involving workforces in excess of 10,000, including the Grupo Ramel, and managed and developed the services

achieving them.

Service Integration

Looking to the future, Optima facility has developed an innovative, truly unique approach to the concept of service integration: Open Facility Management, setting new standards in cost efficiency and

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division of one of Spain’s top three construction companies

Socially Responsible Company

We are proud to assume our role in society. We wish to contribute actively towards sustainable development and social and economic progress

through applying innovative solutions and

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rationalisation

Service specialists

Because we use our own staff and resources to provide our services we can guarantee high levels of quality and competitiveness

programmes of social assistance

Dialogue and Partnership

This sums up our model of approaching to our customers and is based on the maintenance of an open and transparent relationship with the aim to introduce continuous improvements in the services we provide

Service Integration

Service Integration

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Service Integration

We are aware that in an ultracompetitive

environment of globalization dominated by emerging countries, companies require new answers in the

constant search for competitiveness and

differentiation. Optima facility through our

The “ Open Facility Management “ allows us to

establish a continuous dialogue with our

customers based on a permanent monitoring of

the services, with the aim of introducing

improvements, through process reengineering,

Service Integration

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innovative integrated services model, helps our customersto reduce and become more flexiblein a sustained waythe costof their services (non-core business), saving time and internal resources to focus more efficiently in their core business, contributing positively to their success.

Looking to the future, Optima facility has developed an innovative and unique approach to the service

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search for synergies and economies of scale. The Open Facility Management concept is an evolution of the traditional global service management (FM), and it is characterized as its name indicates, by itscontinuous openness and adaptability to provide new needs in a current dynamic environment.

an innovative and unique approach to the service integrationconcept, with the creation of the“ Open Facility Management ” model, a new standard of efficiency and cost rationalization.

Service Integration

The pillars on which our“Open Facility Management”model is based are:

1. Flexibleservice levelcontract(SLA's): A contract is established in which service parameters and quality criteria are defined through service level indicators agreed by both parties and subject to periodic revision

2. Shared system for evaluating performance(Performance Measurement Systems): Essential indicators (KPI's) for evaluating the contract through a unique and objective platform that promotes the creation of an open dialogue with the customer.

3. Work group and dialogue committee: To deal with and inform on technical, organizational and management aspects related to the contract’ s development, in order to introduce essential improvements in service operation through process re-engineering , search for synergies and economies of scale.

Optima Green Services

Sostenibilidad en acción

Sustainability in action

The new challenge of the future “ Sustainable development model “, motivated by the growing public awareness about the climate change, will

require fundamental changes in governance

structures, economic rules, in business and in the behavior of companies and citizens.

Owners and managers of buildings have an essential role to play in the introduction of sustainability initiatives in existing buildings. Buildings –non-residential– have an enormous impact on the environment since they:

• Produce 40% of CO₂emissions

• Are responsible for consuming 40% of natural resources

• Represent 40% of waste produced

• Consume 15% of potable water

• Have a huge impact on human health ( 30% of the buildings suffer from the “ Sick Building Syndrome “ )

“Optima Green Services”… sustainability in action

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Greenservices.es

Optima facility has developed an innovative “ Optima Green Services

Program “ in order to minimize our customers’ environmental impact,

through developing sustainability initiatives in the services field through developing sustainability initiatives in the services field (Modernizing installations, Green Cleaning, Energy Services, Waste Management, Water Saving and Sustainability Certificates), contributing actively to bring customers added value by:

9 Reducing the environmental impact of their buildings and installations

9 Reducing their energy consumptions and generating savings 9 Increasing their employees’ comfort with healthy work

environments (We spend 80% of our time in enclosed spaces)

Sectors

Sostenibilidad en acción

Action Sectors

Optima facility knows that the needs and

requirements of the sector in which it is working are unique. We have a thorough "Know How", with

Optima facility designs and develops efficient and innovative solutions, tailored to the specific demands of each customer, guaranteeing quality, unique. We have a thorough Know How , with

over 25 years of experience in managing and providing a wide range of services tailored to the specific needs of companies and public institutions. Each sector has its own level of demand and complexity, therefore, we consider ourselves an integral part of our customers, aligning ourselves with their goals and maintaining an open and

demands of each customer, guaranteeing quality, comfort, availability and energy-efficiency, reducing pollutant emissions and in this way improving its competitiveness.

Our main action fields are:

•Commercial & Corporate

•Industrial transparent relationship based on dialogue and

partnership. We believe that it is necessary to invest time actively in listening to our customers in order to improve our understanding of their needs thus reinforcing our strategy around the customer. Optima facility in its business vocation maintains close strategic alliances with leading companies in complementary activities

Industrial

•Major Infrastructures

•Hospitals

•Hotel Trade

•Food & Beverage

•Public Sector in complementary activities.

Corporate Social Responsibility

Corporate Social Responsibility

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Optima facility adopts the Corporate Social Responsibility (CSR) as a strategic area in all its actions, with the aim of creating long-termg , g g value for all our groups of interest and for the own society. We are aware of the consequences and impacts of our actions, so we want to take responsibility and respond successfully to the expectations of our groups of interest (shareholders, customers, suppliers, employees ...) with an active contribution to sustainable development, social and economic progress, through the application of innovative solutions and social action programs.

Social Aid:

In the 70s, the United Nations estimated that the resources required to eradicate world

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poverty in 25 years were approximately 0.7% of the World Gross National Product, 30 years later, poverty far from being eradicated, remains chronic.

Optima facility develops its Social Action through “ Ayuda en Acción “, by its commitment to assign at least 0.7% of its annual profits to the “ Ayuda en Acción 0.7%p y Corporate Program “.

The funds collected will go to finance the Global Campaign’s activities for Education in which “ Ayuda en Acción “ participates.

Environment:

The Global Compact:

One of the fundamental pillars of our commitment is the protection of natural environment.

This attitude is a basic principle of behavior expressly collected in our corporate values. Therefore, through our innovative “ Optima Green Services “ Program , we provide value by reducing our customers’ carbon footprint and increasing in Optima facility is one of the spanish companies

signatories of The Global Compact Program. The Global Compact is an international initiative proposed by the United Nations. Its aim is to achieve a voluntary commitment on social responsibility from entities through the establishment of Ten Principles

based on human rights, labour standards, our customers carbon footprint and increasing in

this way the protection of the environment.

based on human rights, labour standards,

Our Customers

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Our Customers

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Some of our references

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Branches

Head Office: 

World Trade Center Almeda Park Plaça de la Pau s/n Edifici 3 3ªPlanta

Branches

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celona

Treball, 26 – P.I. Almeda 08940 Cornellà de Llobregat Barcelona

Ph.: +34 93 311 50 00 

Fax: +34 93 346 87 49

Plaça de la Pau s/n Edifici 3, 3ªPlanta 08940  Cornellà de Llobregat/ Barcelona Ph.:  +34 931 165 120 / Fax: +34 931 165 136 

[email protected]

Avenida del  Partenón Pabellón 7  Oficina 7.1 28002 Madrid Ph.: +34  917 225 271  Fax: +34  917 225 272

Madrid

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50018 Zaragoza Ph.: + 34 876.701.427 Fax: +34 876.776.204

Optima Al Sahel

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P.O. Box : 42124, Abu Dhabi – United Arab Emirates Ph.:  +971 2 681 58 44  Fax:  +971 2 681  58 45 www.optima.ae

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No. 204, Li Xiang Building

Overseas Chinese Town, Nan Shan district

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, Shenzhen city  (Hong Kong) P.R.China.

Ph.: 0755‐26604996

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Room 1412 Shangai Mart, No.2299 Yan An (West) Rd Changing District, Shangai P.R.China. Ph : 86 21 62365730/5750/5770/5790

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