Intranet Landscape Analysis

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The intranet landscape is as wide as it is deep. It is evolving rapidly with advances in modern technology and the demands of an increasingly global and virtual workplace. This report provides a top level analysis of the current intranet environment including technology types, emerging trends, success

factors and common features and functions. A detailed appendix outlines resources and charts comparing vendor technologies across features and function.

Intranet

Landscape

Analysis

Prepared by Insidedge

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Overview

Defining the intranet

Intranet technology types

Top intranet trends

Intranet success factors

Intranet technologies by category

Common features and functions

Appendix

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Overview

Selecting an intranet technology is not a simple or easy process. In fact, it requires significant diligence and a keen understanding of targeted business needs. As a result, it’s critical to understand the external landscape of intranet technology.

There are a great many vendors and platform types to choose from, each offering their own take on common features and functionality. Although these vendors are the masters of their technological realm, they are often not responsible for the actual development, customization and integration of the platform itself. In fact, most vendors contract with integration partners who are responsible for overseeing and executing these processes. There are nearly as many integration partners as there are intranet technology vendors. As such, the best platform may be spoiled by a lackluster integration partner. Therefore during the selection process, it’s just as important to consider the integration partner as well.

This report was designed to support this complex and somewhat daunting process. Its goal is to create a starting point, or baseline, by providing a high-level overview of the intranet landscape as it exists today. Therefore, the following topics are covered:

 Defining the intranet  Intranet technology types  Top intranet trends  Intranet success factors

 Common intranet features and functions

A detailed appendix includes resources, lists and vendor comparison charts for further exploration.

Ultimately, the information provided in this document should better equip your business to embark on the journey of selecting a suitable vendor partner that meets the wants and needs of your intranet platform.

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Defining the Intranet

The intranet landscape has evolved like any other digital platform from a 1.0 to a 2.0 state, with a significant swing occurring in the past five years with the rise of social and mobile technologies. According to Prescient, a leading intranet consultancy, the intranet platform has traversed many versions to get where it is today:

 Version 1.0: Welcome page (a welcome message and a phone number)  Version 1.1: Bulletin board (simple communications)

 Version 1.2: Corporate newsletter (structured news & limited document management)  Version 1.3: Help Desk (simple transactions like the employee directory)

 Version 1.4: Corporate Store (more complex transactions such as e-HR and self-service)  Version 1.5: The Portal (authorization, authentication, application & database integration)

 Version 2.0: The Social Intranet (real-time communication, news feeds, content tagging and sharing)

Today, the term intranet is used loosely as a catch-all within organizations to describe any website or group of websites that helps employees communicate and live within the organization’s ecosystem, every day. In reality, when people say “intranet” they are referring to one of three things: an Intranet website, a portal or a content management system. Each of these terms is used interchangeably which often adds to the confusion when embarking on the process of selecting an intranet technology.

Intranet technologies come in a variety of shapes, sizes and cost but the majority of these technologies are built on a content management system (CMS). According to the Intranet 2.0 Global Study (2010), 77% of all organizations use a CMS for their intranet and more than 34% of

those use a brand name option.

The volume of intranet solutions available today is quite vast, with literally thousands of options available for consideration.

Fortunately, these technologies can be organized into four major categories:

 Content management systems (e.g. Open)

 Portals (e.g. Liferay)

 Web development platforms (e.g. SharePoint)

 Social media platforms (e.g. SocialText)

The proceeding section explains in more detail, the capabilities and differentiating factors of the four major intranet types in an effort to more clearly define how these platforms might be used.

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Intranet Technology Types

Content Management Systems

Content Management Systems (CMS) are database-driven tools that allow non-technical users to publish and manage content onto an intranet, extranet, or website. Given that 77% of intranet platform use some kind of CMS, it is not surprising that there are many CMS sub-categories:

 Web content management systems (WCMS)  Enterprise content management systems (ECMS)  Document management system (DMS)

 Learning management system (LMS)

 Mobile content management system (MCMS)

The most popular of these categories are WCMS and ECMS, so we will focus our content management system review on these sub-types.

Web Content Management Systems (WCMS): WCMS is a web-based software solution for creating, publishing and managing content on intranets.

Key characteristics include:

 Templates – there are pre-configured templates  Link management – links will point to right content

 Multilingual publishing – create, publish, and manage content into multiple languages

 Content syndication – publish something once and it will update and syndicate to multiples sources  Archiving – retain and restore content

Positives of WCMS include:

 Low cost of publishing

 Low publishing training

 Low implementation costs

 Better managed accessibility compliance Negatives of WCMS include:

 Moderate to low security

 Limited categories for tagging and classifying content

Enterprise content management systems (ECMS): Bigger, broader organizing and storing enterprise solutions that include multiple CMS solutions such as web content management, record management, and digital asset management.

Key characteristics include:  Document management

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 Web content management (WCMS)

 Digital asset management – annotating, cataloguing, storing, and retrieving digital assets  Business process management/Workflow management – approval and governance processes Positives of ECMS include:

 Better built-in security

 Categorizations for tagging and classifying content

 Defined roles and responsibilities

 Structured information management Negatives of ECMS include:

 Poor usability

 Requires user training

 Vendor documentation and support  Licensing costs

Other Technology Types

In addition to the standard CMS options, there are also Portal and Social intranet platforms. It is important to note that many portals and social intranets have some CMS capabilities included. For this reason, they are often considered types of WCMS or ECMS systems.

Portals: Portals are gateways for tools and information on an enterprise intranet. They provide a framework for incorporating different applications and processes that reaches multiple points in an organization, such as HR to IT. Portals come with complex challenges around systems integration, usability, security and business processes. Ultimately, portals are more driven by business rather than IT and while there are many reasons why a business turns to portal solutions, there are three main principles that are fulfilled by portals: Enterprise application integration, personalization and security (authentication/ authorization).

Key characteristics include:

 Application integration – linking enterprise applications, such as ECM, WCM, and databases  Security

 Service oriented architecture (SOA) – framework to integrate different resources and applications written in different languages and systems to be able to be accessed on a single composite application

Positives of portals include:

 Taxonomies for tagging and classifying content Negatives of portals include:

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 Non-standard coding  Confusing interface  Limited solution market

 Expensive licensing, support and maintenance

Web Development Platform: Web development platforms are proprietary platforms that are built and customized by the organization itself. In some instances this work is done by the organization’s own IT and web development resources and in other cases, the customized work is outsourced to a specialized vendor. Features can be inclusive of any of the intranet technology types given that it is a completely customized solution. This is one of the benefits of this alternative, that it allows the organization to pick and choose specific features that it needs or wants and avoid those that are unnecessary.

Positives of web development platforms include:

 Targeted, customized design

 Specialized content management platforms

 Less need for vendor management

Negatives of web development platforms include:  No external technical support

 Separate maintenance team  Costly upkeep

 Time consuming to update and maintain

Social Platforms: The newest and fastest growing type of intranet, the Social Media Platform, features multiple social tools that employees can use as vehicles for sharing knowledge. The majority of these platforms are built upon Portal, WCMS, ECMS or Web Development Platforms. As a result, the pros and cons of social platforms (like Jive or Igloo) are not listed below because they fall in to the same categories as those listed above. What makes these platforms unique are their highly evolved capabilities for supporting social interaction through features such as blogs, wikis, discussion forums, networking, etc. in an effort to engage employees in real-time conversation and knowledge sharing.

Key features include:  Blogs

 Wikis

 Discussion forums  Groups

 Real-time news feeds  Trending content  Sharing and liking  Content tagging

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Top Trends and Best Practices

The world of intranet technology is constantly evolving and advancing. This is driven not only by the changing digital environment, but also by the changing needs of today’s global organization. The number of trends and best practices is extensive; however, below is a short list of the hottest items being discussed today.

The Social Intranet

The social intranet is a relatively new concept, arriving on the scene around 2009. It is born out of the meteoric rise of social media platforms like Facebook and Twitter. The social intranet can be defined as: An intranet that features multiple social media tools for most or all employees to use as collaboration vehicles for sharing knowledge with

other employees.

Today, social functionality and intranet technology is becoming main stream. In fact, Prescient’s Intranet 2.0 Global Study found that 87% of organizations have at least one social media tool on the intranet. Intranet 2.0 and social media for the enterprise have the same meaning: Next generation tools best represented by blogs, wikis, RSS, podcasting and social bookmarking.

The Mobile Intranet

More people are connected through their mobile devices. With the rise of the BYOD (bring your own device) movement, it is even more important for companies to adapt their intranets to be mobile-friendly. Currently, 45% of organizations offer no mobile intranet solutions. One third offer “basic services” such as calendar, directory and news and only 20 percent have mobile access to work tools for collaborative, HR and other task-related needs. Mobile access is at a point where the early adopters have implemented new groundbreaking solutions and it is predicted that mainstream adoption will occur in the next 12 to 24 months.

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“Pay it forward” Intranet

The digital workplace is an integral part of how organizations are transforming their ways of working towards greater collaboration, open innovation and mobile and real time reactivity. The intranet is becoming a place to reward and recognize employees for their work. As a result, intranet managers are taking on a role of cultural change through the intranet by helping to foster a more open, collaborative atmosphere for employees. The “pay it forward” intranet instills collaborative cultures, enhances team-spirit and publishes team contributions and success stories.

Testing and Surveying

With the advancement of polling widgets and the rising need to consistently measure employee opinions and attitudes, surveying through the intranet is becoming a quickly growing practice. Intranet polling is an efficient way to centralize scores and responses from polls and surveys and allows for the quick review and evaluation of performance. In addition, polls are being used to discover trends, identify potential areas of resistance and confirm the relevance of particular organizational changes and strategies.

Employee Directory Integration

In 2012, employee directories took a big step forward from the traditional applications category to a single directory tab. This also included extended functionality and added fields to the employee directory module. Now, employees can easily create profiles with names, titles, departments, or any other tags. In addition, adding social network data from sources such as LinkedIn and Facebook will help people connect outside of the workplace.

Cloud-based Intranets

Cloud-based technology platforms have taken hold in the enterprise space in a big way. The major push for this evolution comes from lower costs associated with maintenance. Cloud-based servers reduce dependence on internal servers, which are notoriously expensive to purchase, upkeep and upgrade, not only from the cost of the server itself, but from a labor cost as well. In addition to cost, the cloud gives IT departments more flexibility and reliability. Data remains protected and secure despite being stored in non-local environments.

People and Topical Tagging

New content feed widgets display tag feeds and/or wall feeds that automatically update as content is tagged or wall posts are created. In 2013, there is an expectation for a renewed focus on innovative content tagging practices that focus on uniting employees around organizational topics, rallying for events, creating awareness of internal and external campaigns and furthering people collaboration.

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Intranet Success Factors

Research studies have shown that factors contributing to a successful intranet may be distilled down to several key features. The chart below represents a comparison between “good” and “great” intranets based on these common success factors. It is important to keep in mind that in addition to those items listed below, every intranet

implementation, use case and organizational culture has its own unique set of extenuating circumstances that may or may not lead to successful adoption.

Success Factors Good Intranets Great Intranets

Design  Reflects corporate brand

 Contains simple colors and images  Employees have limited presence on

intranet

 Bold new design, but without much color  Employees have increased presence, such as

real employee photos

 Strategic shading behind priority content Layout  Two to four columns

 Large banner

 Emphasis on images and design  Global navigation is primarily kept in

the banner

 A search engine bar that may be either in the banner or on home page

 Three columns  Nominal banner

 Stress on information retrieval  A text to white space ratio of 70/30  Global navigation is only in the banner  Search engine is in the banner and is an input

box, not a link Content  Centralized content backed by some

standard content

 Content sometimes formatted for web

 Usually up to date

 Ownership is sometimes unknown and significant amounts of

“abandoned content”

 Distributed authorship  Well-defined standards

 A central content management platform and standardized templates

 Web-trained writers create content  Content shows owner’s name and email

Usability  A working search engine  Presence of meta tagging

 Working links and global navigation

 Taxonomy-supported meta tagging  Multiple information paths

 Search can support meta tagging  Breadcrumb navigation

Information Architecture

 An organizational structure with catch-all sections for policies, forms, etc.

 Resume company organization chart, with function-specific categories not tied to a particular department or group

 Business intuitive architecture with 6 to 8 parent categories that reflect business needs and not the organizational chart

 Redundant links that cross-promote content

Plan  Plans involving some defined goals, log analysis, and user research  Performance measures are minimal

and lack baseline for comparison

 Key stakeholders understand plan and support with tracking of success factors and measures, including return of investment and a formal directives that align with enterprise’s key objectives

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and tracked, not the baseline Governance  Communications and IT team share

ownership

 Ambiguous standards

 Informal engagement of other stakeholder groups such as HR

 Formally defined committee structure driven by one or two executive champions

 Well-defined, enforced standards of intranet standardization and editorial content

Publishing  Simple, easy publishing with the help of tools (such as Lotus Notes or Dreamweaver)

 Limited templates

 Limited database capabilities

 Single publishing tool is a centralized database-driven content management

 Fixed templates and standards

 Advanced content management system functionality and user management

Tools  Advanced search

 Some online tools

 Some multimedia features

 Advanced employee self-service tools  Personalized portal

 Web 2.0 functionality

 Next generation search that is supported by “hard-coded” results to popular searches Executive support  Some support – mostly passive  Involved, participating champions Employee

engagement

 Occasional user research  Use of quick polls

 Regular employee surveys/focus groups/usability testing

 Using advisory panels  Use feedback actively Staffing  Equivalent of one and a half full time

employees

 Some occasional contributors

 Two to three full-time employees with informal and formal committee of up to a couple dozen stakeholders

 Dozens of part-time contributors Resources  Funding when needed  Detailed budged backed by cost-benefit

analysis

 Must have measurable return on investment in intranet

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Intranet Technologies by Category

The following is a detailed, but not comprehensive list of the largest, most common and most secure intranet

technology platforms. This list represents the most popular market leading solutions and does not include all technology platform types; however, it is a substantial high-level categorization.

ENTERPRISE SCALE SOLUTIONS Technology Platform

Vendor ECM Portal WCMS Web

Dev Social Media Alfresco Enterprise   EMC Documentum   IBM Websphere   IBM Filenet  

IBM Lotus Web Content Management  

Microsoft SharePoint    

OpenText ECM Suite  

OpenText Vignette Portal    

OpenText Vignette Content Management  

Oracle Webcenter  

Oracle Weblogic  

Oracle ECM  

Oracle Universal Web Content

Management  

Red Hat JBoss Enterprise Portal  

LARGE SCALE SOLUTIONS Technology Platform

Vendor ECM Portal WCMS Web

Dev Social Media Day Communique   Fatwire   eXo Portal   Liferay Portal   Percussion   Sitecore   SDL Tridion   uPortal   Yammer  

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MEDIUM SCALE SOLUTIONS Technology Platform

Vendor ECM Portal WCMS Web

Dev Social Media Active  Alterian  Alfresco Share   Atlassian Confluence  Docuware  ConnectBeam  CoreMedia  Clickability  Drupal   e-Spirit  Enonic  eZ Systems  Ektron  EpiServer  Google Sites   Hannon Hill  Ingeniux  Jive  Joomla  Kentico  Mindtouch  

N

ewsgator  Ning  OpenText RedDot  pTools  PaperThin  PB Works  SocialText  Spring CM  Telligent  Telrik SiteFinity  Traction  ThoughtFarmer  The Level  VYRE Unify 

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Common Intranet Features and Functions

The features and functions present in intranet technologies are as varied as the number of platforms themselves. Each technology vendor typically has at least a handful of unique features and functions that are not offered by their competitors. However, there are a variety of features that are relatively similar across all platforms and those features can be organized into the following categories:

 Security  Document Management  Search  Workflow Management  Project Management  Social Interaction  Publishing  Mobile  Content Management  Systems Integration  Analytics  Technical Support  Design

SMALL SCALE SOLUTIONS Technology Platform

Intranet Technology Platform ECM Portal WCMS Web Dev Social Media Blogger   DotNetNuke   Hippo   IGLOO    

Lyris Hot Banana

OpenCMS   Plone   SocialCast   TYPO3   Umbraco   WordPress    

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Below is a list of some of the most common functionality that falls within each of these categories. A detailed vendor comparison chart located in the appendix catalogs which vendors have these features and functions within their set of offerings. It is important to note that this is not an exhaustive list, but is instead a streamlined version of the most frequently occurring features and functions. For further details on the features for each platform it is recommended to work with the vendor directly. You may also refer to the appendix section titled “Features and Functions by Vendor” to see a top-line comparison across top vendors, by feature category.

Category Features

Security

 Secure Log-in and User Authentication  Cloud capabilities

 Firewall

 CMIS compliance  Code blocks

 Cloud and on-premise in sync and updated  Backup and restore content

 File records of company

 Administrators authenticate access Document Management

 Document version control

 Share sites, folders, and files with other users  Export files externally

Search

 Comprehensive search to find documents  Tag content

 Full-text search

 Search prediction/auto fill

Workflow Management

 Configurable workflow manager  Create and fill out forms

 Business Connectivity Services  Create widgets

 Bridge with external sources Project Management

 Assign tasks to team members or individuals

 Create space for specific group add members, share content  Task notification

 Make Task list

Social Interaction

 Real-time updates of document workflows  "Like" content, "follow" favorite content author  Commenting feature

 Message board  Create polls  User profiles  Activity Feed

 Customize activity feed  @ mentions

 Share work achievements with others  Voting on content

 Instant Messaging  Social media monitoring

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 Publish content to multiple websites  Wikis

 Blogging capabilities

 Develop or extend templates, layouts  WYSIWYG editors

 Add multi-media  Create Video

 Share web content and discuss  Retrieve, manage, store images  Review content prior to publishing  RSS Reader and Publisher

 Web-Based Code Editor  Rich text editor

Mobile

 Access from mobile device  Open content on mobile apps

 Upload, change, comment on documents

Content Management  Multi-Language support  Content archival  Calendar  FAQ/Q&A's  Metadata management

 Export content in different formats (PDF, Word, etc.)  User directory

 Transform documents, emails, etc. into discussions  Pin company resources

 Organize information in hierarchy alphabetically, importance etc.  Dashboard

Systems Integration

 Microsoft Office Integration

 Integrate web content using existing applications, tools  Integrate business applications

 Integrated toolbar for creation and management of portals  Browser plug-in

 SharePoint Compatible  Cross Browser support

 Distributed application functionality offered over the Web or intranet

Analytics

 Network Analytics  View trending content  Key-word monitoring

 Tailor content, connections, etc. based on user activity  Can produce report of site activity

 Google Analytics Integration Technical Support

 Support staff via phone or email  Videos, tutorials, sample applications

 Built-in and support for industry-wide accessibility standards  Tools for diagnosing problems

Design

 Drag and Drop layout

 Control, add and edit, the CSS files used on the site  Menu creator

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Appendix

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Intranet Technologies by Category: List Format

Enterprise scale solutions

Alfresco Enterprise (open source ECM)

Autonomy Interwoven (ECM and search)

Broadvision Portal (ecommerce and portal solution)

EMC Documentum (ECM) IBM Websphere (portal solution) IBM Filenet (ECM)

IBM Lotus Web Content Management (WCMS) Microsoft SharePoint (web development platform & portal solution)

OpenText ECM Suite (ECM) OpenText Vignette Portal (portal and ECM)

OpenText Vignette Content Management (WCMS)

Oracle Webcenter (middleware and portal solution)

Oracle Weblogic (middleware and portal solution)

Oracle ECM (ECM)

Oracle Universal Web Content Management (WCMS)

Red Hat JBoss Enterprise Portal (open source portal solution) SAP Netweaver (ERP portal) Salesforce (CRM platform) Large scale solutions Day Communique (WCMS) Fatwire (WCMS)

eXo Portal (open source portal) Liferay Portal (open source portal) Percussion CMS (WCMS)

Sitecore (WCMS) SDL Tridion (WCMS)

uPortal (open source portal) Yammer (social media platform) Medium scale solutions

Active (WCMS) Alterian (WCMS)

Alfresco Share (open source ECM and social media platform)

Atlassian Confluence (social media platform)

Docuware (ECM)

ConnectBeam (social media platform)

CoreMedia (WCMS) Clickability (WCMS) CrownPeak (WCMS)

Drupal (open source social media platform & WCMS) e-Spirit (WCMS) Enonic (WCMS) eZ Systems (WCMS) Ektron (WCMS) EpiServer (WCMS)

Google Sites (ECM and social media platform)

Hannon Hill (WCMS) Ingeniux (WCMS)

Jive (social media platform) Joomla (open source WCMS) Kentico (WCMS)

KnowledgeTree (DMS)

Mindtouch (ECM and social media platform)

Newsgator (social media platform) Ning (social media platform) OpenText RedDot (WCMS)

pTools (WCMS) PaperThin (WCMS)

PB Works (social media platform) SocialText (social media platform) Spring CM (ECM)

Telligent (social media platform) Telrik SiteFinity (WCMS)

Traction (social media platform) ThoughtFarmer (social media platform)

The Level (WCMS) VYRE Unify (WCMS) Small scale solutions

Blogger (open source blogging platform)

DotNetNuke (open source WCMS) Hippo (open source WCMS) IGLOO (social media platform & WCMS)

Lyris Hot Banana

OpenCMS (open source WCMS) Plone (open source WCMS) SocialCast (social media platform) TYPO3 (open source WCMS) Umbraco (open source WCMS) WordPress (open source blogging platform and WCM

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Best Practices & Trends Resources

General Information

http://www.prescientdigital.com/articles/intranet-articles/intranet_20_global_intranet_trends_report.jpg/image_view_fullscreen http://image.slidesharecdn.com/intranettrendsbestpractices2011-110209225034-phpapp02/95/slide-3-1024.jpg?1302173609 Mobile Best Practices

http://blogs.intranetconnections.com/product_news/2012-top-10-company-intranet-product-upgrades http://www.netjmc.com/future-trends/digital-workplace-trends-2013-executive-summary/ http://jboye.com/blogpost/5-intranet-trends-for-2011/ Social Intranet http://www.prescientdigital.com/articles/intranet-articles/the-social-intranet-is-growing-what-are-you-doing-about-it/?searchterm=trend http://blogs.intranetconnections.com/intranet_software/top-5-intranet-predictions-for-2013

“Pay it Forward” Intranet

http://blogs.intranetconnections.com/intranet_software/top-5-intranet-predictions-for-2013 Testing and Surveying

http://blogs.intranetconnections.com/product_news/2012-top-10-company-intranet-product-upgrades Employee Directory Integration

http://blogs.intranetconnections.com/product_news/2012-top-10-company-intranet-product-upgrades The Cloud

http://www.netjmc.com/future-trends/digital-workplace-trends-2013-executive-summary/ http://www.antaressolutions.com.au/blog/Lists/Posts/Post.aspx?ID=10

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Collaborative People and Topical Tagging

http://blogs.intranetconnections.com/product_news/2012-top-10-company-intranet-product-upgrades http://blogs.intranetconnections.com/intranet_software/top-5-intranet-predictions-for-2013

http://www.intranetconnections.com/videos/socialtagging.cfm Intranet Technology Types

http://www.prescientdigital.com/articles/intranet-articles/the-best-intranet-technology/?searchterm=technology%20platform http://www.prescientdigital.com/articles/intranet-articles/social-intranet-platforms

http://www.businessinsider.com/choosing-a-customer-relationship-management-platform-3-contenders-2011-8 http://www.slideshare.net/Prescient/choosing-an-intranet-technology-platform-january-2011

Features and Functions by Vendor

The following charts outline features and functions by the top intranet vendors in accordance with the following categories:  Security  Document Management  Search  Workflow Management  Project Management  Social Interaction  Publishing  Mobile  Content Management  Systems Integration  Analytics  Technical Support  Design

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Secure Log-in and User Authentication

Firewall Cloud capabilities CMIS

Compliant Code blocks

Cloud and on-premise in sync and updated

Backup and restore content File records of company Administrators authenticate access of users to content and functionality Alfresco Enterprise

•

IBM Websphere

•

Microsoft SharePoint

•

Oracle Weblogic

•

eXo Portal

•

Sitecore

•

Yammer

•

Atlassian Confluence

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Drupal

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Jive

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Newsgator

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Telligent

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Elcom

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Security

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Tag content Full-text search

Search prediction and auto fill Alfresco Enterprise

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IBM Websphere

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Oracle Weblogic

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eXo Portal

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Sitecore Yammer

•

Drupal

•

Jive

•

Newsgator

•

Telligent

•

Elcom

•

Search Platform Document version control Share sites, folders, and files

with other users

Export files externally Alfresco Enterprise

•

IBM Websphere

•

Oracle Weblogic

•

eXo Portal

•

Sitecore

•

Yammer

•

Drupal

•

Jive

•

Newsgator

•

Telligent

•

Elcom

•

Document Management

(23)

22 | P a g e

Platform Configurable workflow manager

Create and fill out forms Business Connectivity Services - work with external content Create widgets Bridge with external sources - customers Alfresco Enterprise

•

IBM Websphere

•

Oracle Weblogic

•

eXo Portal

•

Sitecore

•

Yammer

•

Drupal

•

Jive

•

Newsgator

•

Telligent

•

Elcom

•

Workflow Management

Platform Assign tasks to team

members or individuals

Create space for specific group add members, share content

Task notification Make Task list

Alfresco Enterprise

•

IBM Websphere

•

Oracle Weblogic eXo Portal

•

Sitecore

•

Yammer

•

Drupal

•

Jive

•

Newsgator

•

Telligent

•

Elcom

•

Project Management

(24)

23 | P a g e Platform Publish and share content with multiple websites Wikis Blogging capabilities Develop or extend templates/lay outs

Page and layout management using

WYSIWYG editors

Add multi-media Create Video

Share web content and discuss Retrieve, manage, store images

Review content prior to publishing

RSS Reader and Publisher

Web-Based

Code Editor Rich text editor Add Macros

Alfresco Enterprise

•

IBM Websphere

•

Sitecore

•

Yammer

•

Drupal

•

Jive

•

Newsgator

•

Telligent

•

Elcom

•

Publishing

Platform Multi-Language support Content archival Calendar FAQ/Q&A's Metadata management Export content in different formats (PDF, Word, etc.) User directory Transform documents, emails, etc. into discussions Pin company resources Organize information in hierarchy alphabetically , importance etc. Dashboard Alfresco Enterprise

•

IBM Websphere

•

Oracle Weblogic

•

eXo Portal

•

Sitecore

•

Yammer

•

Drupal

•

Jive

•

Newsgator

•

Telligent

•

Elcom

•

Content Management

(25)

24 | P a g e

Platform Access from mobile device Open content on mobile apps Upload, change, comment on documents from mobile Alfresco Enterprise

•

IBM Websphere

•

Sitecore

•

Yammer

•

Drupal

•

Jive

•

Newsgator

•

Telligent

•

Elcom

•

Mobile Platform Network Analytics View trending content Key-word monitoring - track monitored key works/phrases Tailor content, connections, etc. based on user activity Can produce report of site activity Google Analytics Integration Alfresco Enterprise IBM Websphere

•

Oracle Weblogic

•

eXo Portal Sitecore

•

Yammer

•

Drupal

•

Jive

•

Newsgator

•

Telligent

•

Elcom

•

Analytics

(26)

25 | P a g e

Platform Support Staff via

phone or email

Resources - videos, tutorials,

sample applications

Built-in support for keyboard navigation and support for industry-wide

accessibility standards Tools for diagnosing problems in development and production Alfresco Enterprise

Intranet Landscape Analysis

Intranet

Landscape

Analysis

Prepared by Insidedge

Table of Contents

Overview

Defining the intranet

Intranet technology types

Top intranet trends

Intranet success factors

Intranet technologies by category

Common features and functions

Appendix

2

3

4

7

9

11

13

16

Overview

Defining the Intranet

Intranet Technology Types

Top Trends and Best Practices

Intranet Success Factors

Intranet Technologies by Category

N

Common Intranet Features and Functions

Appendix

Intranet Technologies by Category: List Format

Best Practices & Trends Resources

Features and Functions by Vendor

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