Relay2 Cloud Service Manager Configuration Guide for Service Providers Administrators

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Relay2 Cloud Service Manager Configuration Guide for Service

Providers Administrators

Date 2016-04-14

Document Type Configuration Guide Version: 1.7.2

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Revision History

Version No. Date Released Comments

1.7.1 2016-‐03-‐06 Initial document.

1.7.2 2016-‐04-‐14 Updates made for the 1.7.2 release.

1. Added User Feedback in Navigating the GUI. 2. Duplicate SSID Detected from Rogue AP.

Information in this document is subject to change without notice. It describes the introduction of the product specified this document. The guide is intended for use by registered Relay2 Incorporated users for purposes explicitly expressed under the agreement for which the document was submitted; no part may be modified, used, reproduced, or

transmitted in any medium without the written and expressed permission of Relay2 Inc. This document was prepared for professionals and personnel with proper training – users assume full responsibility when using the product and its features.

The information or statements within this document regarding: suitability, capacity, or performance of the

aforementioned software or hardware products are given “as is”; any liability arising in connection with the software or hardware products shall be defined conclusively and wholly in a separate agreement between Relay2 Incorporated and the customer. Relay2 Incorporated has made every effort to ensure the instructions contained within this document are adequate, free of material errors, and omissions. If deemed necessary by Relay2 Incorporated, further technical support to explain issues that may not be covered within the guide will be provided.

Relay2 Incorporated shall always correct any and all errors within this document at all times as far as possible. IN NO EVENT SHALL RELAY2 INC. BE LIABLE FOR ERRORS WITHIN THIS DOCUMENTAT OR FOR ANY DAMAGES;

INCLUDING, BUT NOT LIMITED TO SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSSES – SUCH AS BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, INTERRUPTION OF BUSINESS, BUSINESS OPPORTUNITIES OR DATA, THAT MAY ARISE FROM THE USE OF THIS DOCUMENT AND THE INFORMATION WITHIN.

This document and the product described are protected by copyrights and intellectual property rights according to applicable laws.

Other product names mentioned within this document may be trademarks of their respective owners, and are mentioned for reference purposes only.

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1.0 General Information

1.1 Purpose

This manual shall provide the necessary information in order to set up and configure the Relay2 Cloud Service Manager for Service Provider (SP) administrators.

1.2 Intended Audience

This Configuration Guide is intended specifically for Service Provider administrators. The main role of an SP administrator is to allocate assets and observe the end-‐customer account from a high-‐level. The

Dashboard view gives an SP a quick overview of the deployment at a glance.

1.3

1.3.1

1.4 Logging In

Perform the following to log into your Relay2 web account:

STEP1: Enter https://<xxx>.relay2.net into your browser URL window and login, where <xxx> shall be provided by Relay2 customer service.

1.5 Customer Service Contact

For assistance please contact Relay2 customer service. Once you are logged in to your Relay2 web account, click on the Help icon on the right top panel to view the Customer Service and Support information.

A window displays showing the following information:

Cloud Wireless Management System Version (Build version)

Customer Services and Support

Email: support@relay2.com Phone: 14083800031

Address: 1525 McCarthy Blvd., Suite 209, Milpitas, CA 95035 Website: www.relay2.com

On logging in the SP administrator will see the following main menu on the top panel. Monitor App Manager Reports Admin Tools

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2.0 Overview

2.1 Relay2 Cloud-‐based WLAN Solution

The Relay2 Cloud-‐based Wireless LAN solution is designed to provide 802.11 wireless networking and edge service delivery for enterprises, SMBs, and service providers. The Relay2 system consists of a Relay2 cloud-‐ based Wireless LAN Controller and its associated Relay2 Enterprise Service-‐Ready Access Points (SR-‐AP). The Relay2 system simplifies WLAN deployments compared to traditional hardware-‐based WLAN Controller. The Relay2 CWM provides easy-‐to-‐manage WLAN management for large-‐scale and multiple distributed locations.

2.1.1 Relay2 Enterprise Smart AP (RA100 and RA200)

The Relay2 Enterprise Service-‐Ready AP (SR-‐AP) is an enterprise-‐grade Access Point designed for high-‐ density deployments in offices, schools, hospitals, airports, and hotels that require premium wireless network performance. The RA100 SR-‐AP features dual concurrent frequency band operation (802.11b/g/n 2.4GHz and 802.11a/n 5GHz), MIMO 802.11n, delivering high throughput up to 900 Mbps and reliable coverage required by the most demanding business applications like voice over IP (VoIP) and high definition streaming video. The RA200 SR-‐AP adds support

for 802.11ac in 5GHz, delivering ultra-‐high throughput up to 1300 Mbps.

Auto-‐discovery and self-‐configuration: When plugged in, the Relay2 SR-‐AP automatically discovers and connects to the Relay2 Cloud Service Manager, downloads its

configuration, software image update, and joins the appropriate network.

Remote monitoring and diagnostics: The Relay2 SR-‐AP is monitored 24x7 from the Relay2 Cloud Service Manager, which delivers real-‐time alerts if the network encounters

problems. Remote diagnostics tools enable real-‐time troubleshooting over the web and across multisite and distributed networks.

Remote software upgrade: The Relay2 SR-‐AP’s software is always kept up-‐ to-‐date via the cloud. New features and enhancements are seamlessly delivered without manual software updates to download.

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2.1.2 Cloud-‐based Wireless Controller Solution

The Relay2 solution is different from the traditional enterprise-‐grade WLAN system, in that it does not use a hardware-‐based AC (Access Controller) to manage and control the APs (Access Points). The Relay2 cloud-‐ based wireless controller solution controls associated APs through a cloud-‐based Software-‐as-‐a-‐Service (SaaS) WLAN Controller. The Relay2 CWM provides users with an online user interface via their web browser making it accessible at any location and time. The interface is intuitive and enables rapid deployment. Relay2 APs are designed for plug-‐and-‐play installation, and can be deployed at a remote location without requiring a hardware-‐based AC (Access Controller) at each on-‐site location. The Relay2 cloud-‐based solution also significantly reduces the TCO (Total-‐Cost-‐of-‐Ownership) for deploying

Enterprise-‐grade WLAN systems by eliminating the hardware-‐based controller. The Relay2 CWM is maintained 24x7 by Relay2 and we provide all the necessary support to keep your WLAN system up and running smoothly around the clock.

Figure 1-1 Relay2 Cloud-‐based WLAN System vs. Traditional WLAN System

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2.2 DC, SP, Customer Tiers and Account Levels

There are three different architectural tiers designed into the Relay2 cloud-‐based WLAN system.

Figure 1-‐4 Top-‐Down Management Allows for Oversight and Control of Customer Accounts

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Under the three architectural tiers there are four different account levels and account hierarchy designed in the system. They account levels are:

1. DC Owner – First level account type.

2. Service Provider (SP) – Second level account type.

3. MVAP Service Provider and AP Customer – Third level account type. 4. MVAP Customer – Fourth level account type.

The hierarchical relationship is shown below. Each account type has a different icon to be easily distinguished from other account types.

Figure 1-‐5 Account Levels

The following table shows the different account type icons and their definitions.

DC Owner Service Provider MVAP Service Provider AP Customer MVAP Customer DC Owner Service Provider MVAP Service Provider MVAP Customer AP Customer

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Account types, their functions and behaviors are described below.

DC Owner

l Relay2 NOC administrators are at the top level. They can view and configure any SP and Customer

level account.

l Relay2 DC level access allows its administrators to import and export Relay2 APs and user licenses

into SP and Customer level accounts.

l Relay2 DC admins can also push software updates down to the SP and Customer level accounts. l Relay2 DC can manage all of the accounts in the system.

There are two kinds of SP accounts, Service Provider (SP) supporting physical APs and MVAP Service Provider supporting virtual APs.

Service Provider (SP)

Conventional SPs are focused on creating and maintaining customer accounts and inventory. The SP can also manage and monitor the customer’s network if desired, but the SP will need to navigate down to the customer tier to configure network settings by design.

l Service provider partners operate from the SP level.

l SPs should supply Relay2 APs and licenses to their customers.

l Network configuration and management functions can either be performed by the SP or by the

customer, depending on the level of service agreed upon.

l SP owns and manages AP Customer, MVAP SP, and MVAP Customer.

l SP has limited BSS functions, i.e., ordering APs, AP licenses, and submitting online payment. l SP has AP inventory but does not have an operating AP. It can transfer an AP from its inventory to

its AP Customer and MVAP SP.

l SP does not own venues, but can manage venues via its customer's MVAP SP accounts.

MVAP SP

The MVAP SP manages physical AP settings and configures virtual tenant customers using MVAPs. An MVAP SP can also manage customer network if desired.

l It owns venues and operating APs in those venues. l It owns and manages MVAP Customers.

l It manages VAP Groups and rents out VAPs to its MVAP Customers.

l This account type can have its own login domain name and its logo image. This implies that the

MVAP Customer accounts can have a duplicate account name and user name only if they do not belong to the same MVAP SP account. In other words, the MVAP Customer accounts cannot have a duplicate user name or account name if they belong to the same MVAP SP account.

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l This account type does not support external WEB services for 1.6.0.

There are two types of end-‐user customers:

AP Customer

AP Customers purchase and manage their own physical APs.

l This account type owns operating APs.

l Users in this account type use the parent SP login domain for logging into the Cloud NMS

Manager.

MVAP Customer

An MVAP customer is one who uses a partition of a physical AP. An MVAP customer’s management domain pertains mainly to WLAN configuration and management. No control of the AP’s radios or Ethernet settings is allowed.

l This account type has the same functions and behaviors as standard AP customer. l It creates, manages, and monitors WLAN related functions.

l Users in this account type use its MVAP SP login domain for logging into Cloud NMS Manager. The

logo and support information will be from its MVAP SP.

l This account type does not support external WEB services for 1.6.0.

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2.3 Operational Requirements

2.3.1 Before You Start

Before you start using the Relay2 system, you must acquire a SP account from Relay2.

Relay2 Access Points (APs) must be enabled in the cloud. Before you can connect a Relay2 AP to the network, please check and acquire the following information:

l Get an SP Admin Account from DC

You will need to contact Relay2 to open a SP user account before you can use Relay2 products and open subsequent sub-‐user accounts for your company and customers.

In order to open the master user account, your service provider will need the following information but not limited to:

• The contact person information – Contact’s name and phone number

• The contact person’s email address – This email address will be used as account username. Once an account is created, the account information and instruction will be sent to the corresponding email address

• The address of the company and the web site address

When the master user account is ready, you will receive the user name and password as well as the URL to access the Cloud Service Manager portal.

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2.3.2 AP Boot Up States

The first time you power on your Relay2 AP it can take up to 5 -‐ 10 minutes dependent on the software version installed on your AP. A longer period may be required if the AP detects a new software image available for download. The AP will then automatically download the new software image and perform the software update. This process could result in multiple AP reboot cycles. You can view the LCD screen only on the RA100 display found on the front of the AP to ascertain its current status. The RA200 has LED status lights indicating the AP status for each phase. The following table lists the RA200 LED booting states.

RA200 LED Booting States

States AP Status LED Display

State 1: Power On LED status: Solid Green

State 2: R2OS starting LED status: Amber Solid for 2 seconds State 3: R2OS initializing LED status: Amber slow blinking State 4: Radio up and ready LED status: Not affected

State 5: SCM connecting LED status: Green slow blinking State 6: CWCL connecting LED status: Green fast blinking State 7: AP up and running LED status: Green solid

State 8: AP Image upgrade LED status: Amber fast blinking State 9: AP Radio down LED status: Not affected

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The LCD screen display only on the RA100 shows the various booting states. The following table lists the RA100 LCD booting state messages and their descriptions.

RA100 LCD Booting Messages

LCD Booting Messages Displayed Description of Messages

Welcome to R2OS

(The Relay2 Operating System)

AP is booting up

Bootstrapping AP is connecting to get account information Initializing AP configuration is being pushed from the cloud

Connecting AP will connect to certificate server & Cloud-‐based service management system

Registered AP found and registered with the cloud

DNLD Image New AP Software image found is being downloaded; AP will reboot after image update is completed

Radio 1&2 UP AP has successfully connected to the cloud Please refer to the Appendix for a list defining the AP Boot Up LCD messages.

2.3.3 Preparing your Web Browser

To manage APs from the Cloud Service Manager, you must use a compatible web browser to access the Relay2 Access Controller.

The Following browsers are currently supported:

• Internet Explorer 9 (and above)

• Google Chrome 26 (and above)

• Mozilla Firefox 6 (and above)

• Safari 5 (and above)

• Opera 12 (and above)

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2.4 Configuration Requirements

In traditional enterprise-‐grade WLAN systems, users have to install a hardware WLAN controller first and change their network configuration in order to allow the access points to discover and associate to the controller. The Relay2 enterprise WLAN solution does not require any server installation or network reconfiguration. You only need to open a web account with the Relay2 Cloud Wireless Manager and you can even start configuring your Wireless networking before you receive your Relay2 Access Point hardware.

The configuration will be pushed down to the AP as soon as the AP is connected to network and

successfully registered with the Relay2 Cloud Service Manager. Of course, you can also configure it after you connect the AP to the network.

2.5 Relay2 Cloud Wireless Manager

The Relay2 Cloud Wireless Manager is a web-‐based GUI that network administrators can use to configure, monitor and troubleshoot the APs and WLAN. To connect to the Relay2 Cloud Wireless Manager, enter the following URL address provided by your service provider in your web browser and the login page will display. Once logged in, you can start to configure or monitor the WLAN system on this portal.

2.5.1 Logging In

STEP1: Launch the Cloud Service Manager web portal via https://<xxx>.relay2.net. Where <xxx> shall be provided by Relay2.

STEP2: Enter your SP account username and password and press the Log in button.

NOTE: SP must acquire a SP account with its username and password from Relay2. After which an SP administrator may create other user accounts with assorted roles/privilege on GUI from the master user account.

Different users will see different content once logged in dependent on the user’s role and their corresponding privilege.

STEP2: Enter your SP account username and password and press the Log in button.

STEP1: In the top right corner of the page next to account name, which is SP account email address (xxx@xxx.xxx)click the Set icon.

STEP2: Click Log Out.

2.5.2 Changing Passwords

STEP1: In the top right corner of the page next to account name, which is SP account email address (xxx@xxx.xxx) click the Set icon.

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STEP3: Enter the Old Password, New Password and then Confirm Password, and click Apply.

2.6 Navigating the GUI

The following section explains the buttons to navigate the GUI.

2.6.1 Refreshing the Screen

Click on the Refresh icon on the top right top panel to refresh the page after making any changes.

2.6.2 Notifications

Click on the Notification icon on the top right panel to view notifications. If a solid red circle displays next to the Notification icon it indicates there is a new notification for you to view. The number of notifications to be viewed will display in the solid red circle.

2.6.3 User Feedback

Click on the Feedback icon on the top right panel to view the User Feedback window. You can select a radio button from three options: I like something, I would like to improve upon, or I have an idea. If I like something is selected, the user can add what was liked in the What do you like? box and submit the comments. If I would like to improve upon is selected, the user can add suggestions in the What would you like to suggest? box and submit the suggestions. If I have an idea is selected, the user can add requests and comments in the New Requests and Comments box and submit new ideas.

2.6.4 Help

Click on the Help icon on the right top panel, to view the Customer Service and Support information. A window displays showing the following information:

Cloud Wireless Management System Version (Build version)

Customer Services and Support

Email: support@relay2.com Phone: 14083800031

Address: 1525 McCarthy Blvd., Suite 209, Milpitas, CA 95035 Website: www.Relay2.com

2.6.5 Sorting the Data

Click the straight arrow icon in the column heading toggles the data to display in ascending or descending order.

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2.6.6 Displaying Current Account Tier

The field above the main menu options in the top panel displays the account level you are currently in. Click on the down arrow to view the other available accounts.

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3.0 Monitoring

The SP Admin monitor the AP and WLAN status on the Cloud Service Manager portal very quickly from the

Monitor tab. The user may only observe from this tab.

3.1 Dashboard View

This page displays information on the number of APs in UP or Not Connected status, and displayed in Overall, 801.11 b/g/n and a/n/ac status. Mobility Domain(s) that the AP(s) belong(s) to is/are also displayed. The dashboard is designed to give the user a quick overview of the deployment at a glance. Click the AP Name listed to view more details about that AP.

Click Monitor -‐> Dashboard to display the Dashboard View.

The following data is displayed.

Monitor

Monitor → Dashboard Account Name UP AP

Not Connected AP Critical AP

2.4GHz Client 5GHz Client Total Client

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The bar graphs on the dashboard page indicate the number of connected or disconnected AP’s per account, as well as if radios are up or down, as a proportion of the total number of APs or radios for the account. APs that are up will be shown with a green bar graph, and disconnected or down APs and radios will be shown with a yellow or red bar graph, with red being an indicator for the AP’s radios.

Example 1: A customer account has 2 APs assigned to them and both APs are up. The bar graphs would indicate that 2 APs are up, and 0 are down.

Example 2: A customer account has 5 APs and all 5 APs are currently disconnected or unpowered.

Example 3: A customer account has 139APs and 136 are currently up but 3 are disconnected. Note, the bar graphs indicate the status of the corresponding proportion of APs of the total number for the account.

Example 4: A customer account has 3 APs, 2 of which are up, and 1 is down. One of the two APs has one radio disabled (b/g/n or a/n depending on which status window).

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3.2 Map View

This page displays GPS location information of the deployed APs in map view. This map can be zoomed in or out to display all customer Relay2 APs by locating them through a WiFi based geo-‐location API.

Click Monitor -‐> Map to display the Map View.

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Click on the plus icon

+

to zoom in and the minus icon

-‐

to zoom out of the map.

The AP location on the map is determined by referring to the triangulation of the rogue AP signal strength or by known IP locations. These parameters may not always be available, which causes the APs to have incorrect location information being reported on the map. To correct this issue, the Position APs tab is provided to allow the user to drag and drop an AP to the right place. The edit mode is only available while zoomed-‐in enough to have each AP in different locations.

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3.3 Notification View

This page displays all notifications reported by operational AP(s) to the Relay2 Cloud-‐based Wireless Management system. The output can be filtered by time period ranging from 2 to 24 hours or by a customer defined time frame.

A system event can be shown in Event View or Notification View, depending on the configuration selected in Administration => Notification Settings.

Click Monitor -‐> Notification to display the Notification View. The following data is displayed.

Monitor Monitor → Notification Time Name Cause Extended Data AP Name Type

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4.0 App Manager

The App Manager functionality enables the customer to manage public and private applications. The App Manger account is not turned on by default. Every account needs to be enabled for the App Manager functionality. There are four categories in the App Manger menu option.

App Manger

App Store

My Apps App Upload App Monitor

An SP administrator can configure the App Store for end customers from the App Manager menu option. The SP can enable that by performing the following steps:

1. Click Tools -‐> Account. The Tools > Account page displays. 2. Click on + App Store Settings.

3. Click on the Enable App Store checkbox to enable the App Store functionality for the end customer.

4. Click on the Enable DPI checkbox to enable the DPI.

4.1 Apps Store

The client can browse applications in the App Store where all the applications are located which run on the Relay2 platform. If an application is not acquired, click the Get button to download the application. The application will download and display in the App Store. If an application is already acquired an

Acquired button will display next to the application. There are two categories on this page: 1. Public Apps

2. Private Apps

Public Apps

All public applications that are downloaded by the client are displayed under Public Apps.

Private Apps

All private applications that are downloaded by the client are displayed under Private Apps. Other accounts will not be able to view private applications unless they are configured to be viewed by other accounts.

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Filters Creator Category Category 1 Category 2 Category 3 App Name Type Private Provider Public

4.1.1 Transferring Applications from the App Store

The client can transfer applications to other accounts. Perform the following steps to transfer an application.

1. Click the Transfer button located next to the application. The Transfer App window displays. 2. Select the account you would like to transfer the application to.

3. Select the version of the application from the Version drop-‐down list. 4. Click Transfer. The application will be transferred to the selected account.

4.1.2 Deleting Applications from the App Store

To delete an application, click on the Delete link. A window displays asking you to confirm. Click Confirm

to delete the application.

4.1.3 Filtering Applications

Applications can be filtered using the following filters.

Filter

Creator Length: 1-‐32 Category

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Category 1 Category 2 Category 3

App Name Length: 1-‐32

Type

Private Provider Public

4.2 My Apps

All the applications that the client has acquired are displayed in My Apps. Click on the application icon to view the details of the application. The following three tabs list the details of the application:

• Detail • AP List

• Config List 4.2.1.1 Detail

The Detail tab displays the following information.

App Manager → My Apps → Detail

Application Name

Version: Defaults to the current version of the application. Click the drop-‐down list and select the later version that you would like to install.

Description: Description of the application. Category: Displays the category of the application

AP Count: Displays how many APs have acquired this application. EULA: End User License Agreement information.

App Creator: The name of the person who created the application.

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4.2.1.2 App List

The App List page displays the following information.

App Manager → My Apps → AP List

AP Name AP MAC AP Status App Version App Status Config Group

The client can perform the following actions from the AP List page:

• Install

• Update

• Change Config Group • Uninstall Selected

4.2.2 Installing an Application

Perform the following steps to install an application:

1. Click the Install button to install an application. The following information about the application is displayed.

Services → AP App: App Collection → Application Name → Install

App Version Config Group: Default Add New Radio Off AP Name AP MAC AP Status App Version App Status Config Group

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3. Select the Config Group from the drop-‐down list. 4. Click Apply to install the application.

Perform the following steps to install a Config Group -‐> Add New application: 1. Select the App Version from the drop-‐down list.

2. Select the Add New from the Config Group drop-‐down list. The following information displays

Services → AP App: App Collection → Application Name → Install

Add Config Group Add New

Group Name App Version (1-‐10)

App Settings

Use Port (Max Length: 0, Max Length: 64) Enable Radio

Use WLAN WLAN 1 WLAN 2

WLAN 3

3. Click Add New to add the new application. The information on this page can also be filtered.

4.2.3 Updating an Application

Perform the following steps to update an application:

1. Click the Update button to update an application. The following information about the application is displayed.

Services → AP App: App Collection → App Name → Update Update Version

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AP Name AP MAC AP Status App Version App Status Config Group

2. Select the Update Version from the drop-‐down list. 3. Select the Select Config Group from the drop-‐down list. 4. Click the Apply button to update the application.

4.2.4 Uninstall an Application

To uninstall an application, select the application you would like to uninstall and click the Uninstall Selected button and confirm the uninstallation by clicking Confirm in the window displayed. The information on this page can be filtered.

The following tables list the information displayed in the AP List Tab.

Services → AP App: App Collection → App Name → Change Config Group

App Version Config Group AP Name AP MAC AP Status App Version App Status Config Group

Services → AP App: App Collection → GrantAPPdemo → Change Config Group Add App Config Group

Group Name App Version

App Settings

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Enable Radio Use WLAN WLAN 1 WLAN 2 WLAN 3

Services → AP App: App Collection → GrantAPPdemo → Change Config Group→

Filter Filters Config Group Default Radio-‐Off AP Name Length: 1-‐32

AP MAC Single MAC Address. Example: AA:BB:CC:DD:EE:FF

App Status Started Stopped Running Crashed Installed Restarted Install_Failure Start_Failure Restart_Failure Mobility Domain AP Test Default Demo MD Test Domain 4.2.4.1 Config List

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l Add a new configuration list by selecting Add New in the left panel.

The following parameters will need to be configured.

App Manager → My Apps → Config List → Add New → Add Config Group

Profile Name App Version App Settings

Use Port Min Length: 0, Max Length: 64, Validation Regex:3 Use WLAN WLAN 1 WLAN 2 WLAN 3 Enable Radio

l Delete an existing configuration list by clicking the Delete button in the left panel.

l Select Radio Off by clicking on the radio button in the left panel. The App Version is displayed

next to it.

l Select the Default by clicking on the radio button in the left panel. The App Version is displayed

next to it.

l The AP Settings are displayed in the right panel.

o Key in the Use Port in the field provided.

o Click on the Use WLAN drop-‐down list and select form Wlan1, Wlan2 or Wlan3.

o Check the Enable Radio checkbox to enable it.

l The AP List information AP Name, AP MAC and App Status are also displayed in the right panel.

The Config List page displays the following information.

App Manager → My Apps → Config List Add New

Delete

Config Name App Version

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App Settings

Use Port Min Length: 0, Max Length: 64, Validation Regex:3 Use WLAN WLAN 1 WLAN 2 WLAN 3 Enable Radio AP List AP Name AP MAC App Status

Information can be filtered using the following filters.

Filter

AP Name Length: 1-‐32

AP MAC Single MAC Address. Example: AA:BB:CC:DD:EE:FF

App Status Started Stopped Running Crashed Installed Restarted Install_Failure Start_Failure Restart_Failure

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4.3 AP Upload

Aon the AP Upload page you can view the details of the applications, publish new versions, delete existing applications or upload a new application. The following information is displayed on the AP Upload page.

App Manager → App Upload

Application (name and icon)

Name ID Test app

Category Version

Published Date YYYY-‐MM-‐DD hh:mm:ss Detail

Publish New Version Delete

Upload New

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4.3.1 Updating/Uploading an Application

Perform the following steps to update an application:

1. Click on the Detail link on the App Upload page. The Upload screen displays with the following information.

App Manager → App Upload → Update → Detail Upload File

App Name

Description

App Category Category 1 Category 2 Category 3

App Icon Size: 64 x 64. JPG,PNG only Choose File

App Version

EULA Max length: 128

App Creator Name ID (Richard) Max length: 64

2. Edit the description in the Description field, if required. The maximum length is ~128 characters. 3. Select the App Category from the drop-‐down list. You can select from Category 1, Category 2 or

Category 3.

4. Choose the file you would like to upload for the App Icon.

5. Edit the description in the EULA field, if required. The maximum length is ~128 characters. 6. Edit the name of the App Creator field, if required. The maximum length is ~64 characters. 7. Click the Next button. The Config Schema screen displays with the following information.

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App Manager → App Upload →Update Config Schema

Parameter Name para1 para2

Display String para1 para2

Type Input Text

Validation rule Min Length: 3 Max Length: 5 Validation Regex: 3 Default Value: none

Type Checkbox

Validation rule Default Value

8. Review all the parameters and click Next. The Preview screen displays with the summary, config schema and default config profile. The following information displays.

App Manager → App Upload →Update Preview Summary App Name Description App Category App Version EULA App Creator Config Schema para1 para2

Default Config Profile

{"para1":"none","para2":true}

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4.3.2 Publishing a New Version of an Application

Perform the following steps to publish a new version of an application:

1. Click on the Publish New Version link on the App Upload page to go to the Add New page with the following information.

App Manager → App Upload→ Add New Config Schema

Parameter Name Max Length: 20

Display String Max Length: 20

Type Input Text

Validation rule Min Length Range: 0 -‐ 64

Max Length Range: 0 -‐ 64

Validation Regex

Default Value

Type Checkbox

Validation rule Default Value

Type Dropdown List

Validation rule List of Values

Default Value

Adjust Sequence

Command

2. Choose the App Package File to upload.

3. Click Next to view the Config Schema page and click Next again to Preview the new version parameters. The following information displays.

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App Manager → App Upload → Add New Preview

Summary

App Package File

App Name

Description

App Category

Add to App Collection App Version EULA App Creator Config Schema para1 para2

Default Config Profile

{"para1":"none","para2":true} //

{"MS_Test":"111","MS_Test1":true,"MS_Test2":"1"}

4. Click the Apply button to publish a new version of the application.

4.3.3 Deleting an Application

Click the Delete button to delete an application.

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4.4 AP Monitor

The AP Monitor displays all the details of the application along with the AP name and the AP MAC address. The client can Start, Stop or Restart application from this page. Click on the Start, Stop or Restart links to perform these actions. Click Confirm to confirm the action being performed. The following information is displayed in the AP Monitor page.

App Manager → App Monitor

AP Name AP Mac App Name App Status App Version CPU Usage % Memory Usage % Disk Usage %

Up Time 0 day 0 hr 0 min

5.0 Reports

An SP administrator can create reports with information relating to certain AP statistics (Audit, AP Health, Client Station, etc.) within a defined time range. The report output is in PDF format, which can be

reviewed either on the Cloud-‐based Wireless Management system portal or downloaded to your computer.

The following data is displayed in the Reports tab.

Reports → Report List

Name Type Generated By Generated Time From Time To Time Format Status Account

5.1 Generating Reports

Perform the following to generate a report. 1. Click Reports -‐> Run Report.

2. Enter the report name and select the report type (Audit/AP Health/Client Station Statistics/Event/Client Station History).

3. Select the starting and ending time of the report. 4. Click Apply.

The different report screens are displayed below:

Audit Report

The Audit report has the following fields that need to be populated: Name

Type Sort By Sort Type

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Account Time Zone

User Daylight Savings Time Time Frame Type

File Format

AP Health Report

The Health report has the following fields that need to be populated: Name

Type Account Time Zone Time Frame Type File Format

Client Station Statistics Report

The output file format can be PDF, CSV and Excel.

The Client Station Statistics report has the following fields that need to be populated: Name

Type Group By Account Time Zone

File Format

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Event Report

Various filters as shown in the screenshot below can be used to view specific data in the Event Report. To apply a filter, select the checkbox next to the filter and click Apply.

The Event report has the following fields that need to be populated: Name

Type Sort By

Show (Filtered). The data can be filtered by the following filters: AP Join

AP Join Complete AP Join Failed AP Lost Connection AP Status Up

AP Radio Status Down AP Radio Status Up WLAN Status Down WLAN Status Up AP Config Send Failed AP Image Downloading AP Operation Status Detected Rogue AP Account

Time Zone

File Format

Client Station History Report

The report output supports PDF, CSV and Excel formats. Name

Type

Show (Filtered). The data can be filtered by the following filters: Client Station MAC

AP MAC

WLAN Profile Name SSID

BSSID

Rejected Clients Events Only Account

Time Zone

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Time Frame Type File Format

5.2 Checking Generated Reports

Once a report is generated the following data is displayed in the report. Click Reports -‐> Report List to check generated reports.

Reports → Report List

Name Type Generated By Generated Time From Time To Time Format Status Account

5.3 Viewing Reports Online

Click on a report name to open the report in the web browser.

5.4 Saving Reports to a Local Disk

Right-‐click on the report name and select Save Target As… to save the report to a local disk in PDF format.

5.5 Delete Report

Select the report(s) desired to be removed, and then click Delete Selected. Click Confirm to delete.

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6.0 Account Administration

Administration configuration contains four parts: They are:

• UAM: Please refer to section User Account Management (UAM) for details.

• Account Setting: Defines the timers for Dashboard Refresh, Summary Refresh, Real-‐time Refresh, AP Map Refresh and UI Timeout.

• Notification Settings: You can move a specific system event between Event category and

Notification category so that it will be displayed on a different page of the Cloud Service Manager Portal.

6.1 User Account Management (UAM)

An SP administrator can create two types of accounts: 1. An MVAP SP Account

2. An End Customer Account

6.1.1 User Account Types and Privileges

There are different roles in the Relay2 Cloud-‐based WLAN system for an enterprise, each of which has different privileges when managing the system.

Monitor Tab Configure Tab Report Tab Admin Tab Tools Tab

Administrator Full access read/write Full access read/write Full access read/write Full access read/write

Full access read Config Manager Full access

read/write Full access read/write Full access read/write

No access Full access read Customer Support Full access read Full access read Full access read No access No access Operator Limited access

read Limited access read Read No access No access

6.1.2 Administrator (Super User) Role

Administrator (Super User) is the user with the highest level of authority for the entire enterprise WLAN system. Either Relay2 or your Service Provider (SP) will create at least one Administrator user account for each enterprise. This Administrator user can create other Administrator, Config Manager, Customer Support and Operator user accounts.

An Administrator can view the AP inventory of their enterprise and have full access to all configuration, administration and monitoring functions of this enterprise.

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6.1.3 Config Manager

The Config Manager role is granted monitoring and configuring access for the enterprise WLAN system. A Config Manager cannot view the AP inventory or manage user accounts and system level options (the functions under Administration tab). It can configure the WLAN, AP, Mobile Domain and Security options (the functions under Configure tab) and monitor the system running status (the functions under Monitor tab).

6.1.4 Customer Support

The Relay2 Customer Support members are allowed for verification and assistance of end users to access WLANs in the coverage of Relay2 products.

The Relay2 or Service Provider Administrators can view the system running status (read options under Monitor tab) and the WLAN, AP, Mobile Domain and Security options (read options under Configure tab), but cannot change any configuration settings.

6.1.5 Operator

The Operator role is responsible for daily operation of enterprise WLAN system.

An Operator user can only view the system running status (read options under Monitor tab) and the WLAN, AP, Mobile Domain and Security options (read options under Configure tab) but cannot change any configuration.

6.1.6 Create User Accounts

To create user accounts, perform the following steps:

1. Click the Admin tab to display all the user accounts listed in the UAM page. 2. Click Add User.

3. Enter the User Name in email format, i.e., abc@xyz.com, then the First Name and Last Name, and choose desired role as Administrator/Customer Support or Operator.

4. Click Apply. The following fields will need to be populated to add a user:

Admin

Admin →UAM → Add User Name

First Name Last Name Password

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Confirm Password Role: Administrator Config Manager Customer Support Operator

The newly added user will be displayed in the Administration -‐> UAM page.

6.1.7 Delete User Accounts

To delete user accounts, perform the following steps:

1. Click the Admin tab to display all the user accounts listed in the UAM page. 2. Select user account and click Delete User.

3. Click Confirm in the pop-‐up window.

The page will be refreshed and the user account will no longer be displayed in the list

6.1.8 Reset Password

To reset the password perform the following steps:

1. Click the Admin tab. All user accounts are listed in the UAM page. 2. Select User Account and then click Reset Password.

3. Click Confirm in the pop-‐up window

6.2 Account Settings

You can change several GUI timers, such as:

• Dashboard Refresh Rate: How fast the Dashboard view is refreshed. • Summary Refresh Rate: How fast the AP Summary view is refreshed. • Real-‐time Refresh Rate: Refresh in real-‐time.

• AP MAP Refresh Rate: How fast the AP MAP is refreshed.

• UI Timeout Value: If there is no action on UI for some time, the account will be automatically

logged out.

• Auto Authorize: Automatically authorizes the AP to join the account if there are sufficient

licenses. If Auto Authorize is disabled, the AP will show up under the AP icon, with a notification that there are APs waiting to join and the user must manually allow them on.