BEKO
K
nowledge
B
rokering
Karl-Franzens-Universität Graz
Oktober 20, 2003
Wolfgang Hiermann
BEKO Karl-Franzens-Universität Graz 20.10.2003 2
Agenda
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overview of our company
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overview of our system
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what we mean by the word „skill“
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screen shots
BEKO Karl-Franzens-Universität Graz 20.10.2003 3
BEKO Ing. P. Kotauczek
GmbH
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Founded 1978
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Austrians leading service and solution provider
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turnover 2002: 55.4 Mio. EUR
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employees: 726
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100% toughter of BEKO HOLDING AG
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business fields:
BEKO Karl-Franzens-Universität Graz 20.10.2003 5
BEKO competences
BEKO Karl-Franzens-Universität Graz 20.10.2003 6
Knowledge Brokering
recruiting,
personnel
development
skill manager
evaluation,
skill update
skill brokering:
search & match
training,
skill transfer analysis
BIDV (DB), BIBER
skill harmony
Project Planning
Human Resource
Management
BEKO
SKILL
M
anagement
System
BEKO Karl-Franzens-Universität Graz 20.10.2003 7
what we mean with the
word “skill“
Skill
Qualifications
Experience
hard skill
soft skill
project
BEKO Karl-Franzens-Universität Graz 20.10.2003 9
BEKO Karl-Franzens-Universität Graz 20.10.2003 10
staff
staff
skill pool
skill pool
SKILLS need a Project
IBMDAE
OOA
IBMFIBU
FIBU4000
ADO
SPUFI
RAS
SQLS
CICS
ASS
C#
C++
VEX
MVS
Unix
Windows
DERIVAT
DATVER
BWL
ABWS
RMF
TPU
XCOM
TEXT370
CICS
PL1
CICS
COBOL
VEX
MVS
MDB
SUNSOL
attributes of a skill:
attributes of a skill:
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name
name
--
version (system, language)
version (system, language)
--
function group
function group
--
experience
experience
--
last used
last used
--
scale of expertise
scale of expertise
BEKO Karl-Franzens-Universität Graz 20.10.2003 11
a PROJECT needs skills
project
project
pool
pool
DERIVAT
DATVER
BWL
ELEC
PRES
DWH
FINANCE
SECUR
PM
PMA
TESTM
TEST
SIM
KALK
GPA
ISO
JAVA
ASP
C++
C#
VB
PL1
CICS
COBOL
VEX
MVS
MDB
SUNSOL
attributes of a project:
attributes of a project:
--
name
name
--
from, to
from, to
--
priority
priority
skill funnel
search for skill or skill combinations
search for employees who
match team-roles
search for industrial
experience
match primary skills
with project requirements
BEKO Karl-Franzens-Universität Graz 20.10.2003 13
BEKO Karl-Franzens-Universität Graz 20.10.2003 14
Updating skill profile
skill profile
skill profile
training
training
self
self-
-study
study
project
project
update
update
update
update
update
update
active use
active use
strategic
strategic
self motivated
self motivated
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3
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BEKO Karl-Franzens-Universität Graz 20.10.2003 15
Hard Facts – from company facts
to personnel development goals
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success parameters of a company
:
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productivity
(e.g.: working-hours, output per timeunit, material use)
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economies
(e.g.: cash flow, marginal income, ROI)
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quality
(e.g.: complaints)
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speed
(e.g.: cycle time, queue time, latency)
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sales trends
(e.g.: sales figures, prospect)
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customer satisfaction
(e.g.: customer feedback, customer management)
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employee satisfaction
(e.g.: absences, employee turnover)
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innovation
(e.g.: research and development input, proposals)
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effectiveness of management
(e.g.: achievement of objectives)
Organisation
academy
academy
da
y school
da
y school
night sc
hool
night sc
hool
advanced training
advanced training
library
library
virtual academ
y
virtual academ
y
company strategy
company strategy
open access
open access
career dev
elopment
career dev
elopment
open access
BEKO Karl-Franzens-Universität Graz 20.10.2003 17
transfer management model
demand
analysis
training
design
planning phase
planning phase
transfer
prepara-tion
compan
y
goals
departmen
t
goals
emplo
yee
goals
execution phase
execution phase
transfer
contract
training
transfer phase
transfer phase
practice
transfer
controlling
evaluation
evaluation
evaluation
participant: employee, manager, HR, Academy
BEKO Karl-Franzens-Universität Graz 20.10.2003 18
Evaluation
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Trainee Feedback Sheet
4 Aspects:
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content
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methods and
media
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atmosphere
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trainer
1 1 ,5 2 2 ,5 3 3 ,5 4 4 ,5 5 SeminarinhalteMethoden und Medien
Seminaratmosphäre Referenten/Trainer
BEKO Karl-Franzens-Universität Graz 20.10.2003 19
transfer controlling
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3-4 months after the training
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questionnaire aspects
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use in projects after training
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technical depth
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technical generality
Ist es zu einem Projekteinsatz gekommen? 26% 9% 65% ja teilw nein
Fachliche Breite korreliert mit Anforderungen im Projekt 64% 25% 11% ja teilw nein
consumer satisfaction
measurement
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telephone survey:
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adherence to delivery dates
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quality of technical work
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communication
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willingness to cooperate
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sense of responsibility
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quality of service
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dedication
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independence
BEKO Karl-Franzens-Universität Graz 20.10.2003 21
skill development /
personnel development
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the problem isn‘t to create new skills
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the problem is to keep highly skilled
personnel in your company
manager career path
competence career path
technical career path
e.g.: Java developer
e.g.: e-solution consultant
e.g.: team leader
BEKO Karl-Franzens-Universität Graz 20.10.2003 22
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project requirements change with time
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not all skills of an employee can be listed
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skill-list changes with market trends (IT industry)
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skill must be „harmonised“ (categorised)
Ongoing Research
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search for skill trends
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calculate return on skill investment
BEKO Karl-Franzens-Universität Graz 20.10.2003 23
