Process-oriented Management Manual

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MH-0 1 English brief Manual.docx Geprüft: Jürgen Limbach Freigabe: Andre Rumpff

Process-oriented

Management Manual

to DIN ISO 9001 and 14001

Copy No.:

Handed out on: To:

Online Version

This copy is subject to updating

Yes No

These documents remain the property of ADELS-CONTACT GmbH & Co. KG..

It has to be kept in confidence The reproduction and use neither as a whole or in part is forbidden without prior

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Index

1. Purpose and Scope of Application ... 3

2. ADELS CONTACT GmbH & Co. KG ... 4

3. Structure and Organisation of the Management System ... 5

4. Business Policy ... 7

4.1 Our Business Philosophy ... 7

4.2 „The Safe Contact Worldwide“ ... 7

4.3 „Quality – no Need to comment“ ... 8

4.4 Environmental Policy ... 9

5. Use of Management Documents ... 10

6. Abbreviations, Terms and Definitions ... 11

7. About Us, Update Status and Updating ... 12

8. Annexes ... 13

8.1 Organigram – AC Overall View, Bergisch Gladbach Site ... 13

8.2 Process Map- AC Overall View, Bergisch Gladbach Site ... 14

8.3 References ... 15

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1. Purpose and Scope of Application

Following our intention to make sure that our products satisfy our customers’ de-mands, we have built up a quality and environmental management system that complies with all requirements of the ISO 9001 and 14001 standards. This present manual specifies ADELS-CONTACT’s quality and environmental management sys-tem and makes sure that our company’s quality and environmental policy is imple-mented at all levels.

Additionally, it is to be made sure that all business processes having any effect on quality and environment, are continuously planned and controlled. This way, we comply with the specified requirements as they are made by our customers and also those we are approached with by regulations or other directives.

Continuously improving our quality and environmental systems as well as environ-ment protection is another essential part of our business objective along with our in-tention to satisfy our customers’ requirements. In annual meetings, these objectives are regularly conveyed to all staffers.

With the present, the management implements the entire integrated process-oriented quality and environmental management manual of Adels-Contact GmbH & Co. KG. It includes the entire company with all their subcontractors and is uncondi-tionally binding upon all the staff.

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2. ADELS CONTACT GmbH & Co. KG

Since 1930, Adels-Contact has been a synonym for a forward looking industrial connecting engineering. Under the leadership of J.H. Hochköppler – executive shareholder and president since 1982, sole holder since beginning of 2004 – Adels-Contact evolved into a worldwide operating enterprise whose partners rank among the most important players in the field of electrical and luminaires industry. Please see attachment for a customer reference list.

More than half a million terminal blocks and (pluggable) connectors are leaving our factory in Bergisch Gladbach every day. These top-quality safety components are used in the lighting technology, in electrical appliances, in the electronics as well as in electrical installation. With more than 300 employees in more than 60 countries Adels-Contact has successfully positioned itself in the world’s market.

Adels-Contact’s present and future competitive opportunities lie in our innovative strength. Customer focus as well as experience on their application bring forth for-ward-looking and well thought-out products. This has resulted in a range of globally standardized Adels products that covers any customer needs of connection tech-nology for the usual voltage ratings.

For any requirements in excess thereof we propose customized solutions ranging from the use of a particular high temperature material or a special screw type to the integrated development and production of a customer-own connecting system.

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3. Structure and Organisation of the Management System

The purpose of the ADELS-CONTACT quality and environmental management sys-tem is to safeguard quality and environmental sustainability of products and pro-cesses. This is laid down in written principles and procedures.

The system comprises all measures and requirements resulting from the ISO 9001 and 14001 specifications.

The figure below reflects the structure of the quality and environmental management system:

Process Specifications

Figure 1:

Organisational Structure of the Quality and Environmental Management Documentation Compact Manual

Process Specifications

Operating Instructions, Forms

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MH-0 1 English brief Manual.docx Geprüft: Jürgen Limbach Freigabe: Andre Rumpff This compact manual (MH) shall give a comprehensive review of our company and its policy as well as of the structure of our quality and environmental system and in-terrelations within our processes to staffers, customers, suppliers and other interest-ed parties. So it is to be usinterest-ed as information and management tool.

Processes shown in its context in the manual’s process map are specified in detail in the process specifications (PB) taking into account all obejctives that are rele-vant to quality and environment. Here, importance is particularly attached to specify-ing process sequences as well as to reciprocal effects they may have. We distin-guish between management processes, core processes and support processes. From one or more inputs each process then again produces in value-adding steps one or more outputs.

In case that the sequences specified in MH and PB are to be stated more precisely or, written regulations are advisable, stipulated or necessary, the responsible de-partment will prepare operation instructions and forms.

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4. Business Policy

4.1 Our Business Philosophy

 It is our objective to safeguard the future for our staffers and for our company itself. This objective shall be achieved by means of a continuous but cautious growth.

 Human beings are ranking first: as staffers, as customers and suppliers.

 What we expect from our staffers is willingness to perform as well as an entrepre-neurial way of thinking. It is them who are both creative and executing part of our quality , environmental management and energy system.

 We are in a continuous improvement process by dealing with problems in an open-minded, partnerlike and solution-oriented manner. Here we focus on identification and prevention of possible faults in order to avoid necessary corrections ex post.

 Jobs we have been entrusted with are dealt with care and responsibility in a short period of time.

 We supply quality: Our customers get the items they ordered on schedule, at a rea-sonable price and with all specified technical properties.

 Environmentally-friendly use of resources is a particular quality feature we pay at-tention to in an anticipatory manner beyond legal requirements.

4.2 „The Safe Contact Worldwide“

Since 1930, Adels-Contact has been a synonym for intelligent high-end solutions in the connection technology. Our guiding principle – the safe contact worldwide – stands for innovative strength, product quality and customer focus.

Our customers trust in the know-how of our qualified employees. Your demand for high quality and economic products are our innovation potential. Spot-on solutions, longevity of our products as well as an optimum safety are our formula for success – now and in future.

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4.3 „Quality – no Need to comment“

Continuous technical innovations, complying with highest standards, as well as utmost quality – made in Germany – characterize our day-to-day business. Compliance with all standards such as RoHS, WEEE, PFOS, REACH and CE guarantee the reliability of our products.

40 international patents and utility patents as well as 130 international approvals un-derscore our company’s activities. Also in future, we will have a front-row place to drive technical excellence and to set standards.

With his/her performance, each individual staff member contributes towards ensuring our high quality standard

To satisfy these requirements,

 we make sure that the required resources and information are available,

 processes at Adels-Contact and their interdependencies are specified, illustrated in a process map and clearly and precisely described in process instructions,

 we establish a framework to define and assess quality objectives for all depart-ments at Adels-Contact,

 we continuously verify and assess adequacy and achievement of objectives,

 we regularly convey in a precise way the objectives and their achievement to the relevant enterprise levels and organisations.

 we work out and implement activities and programmes for continual improve-ment.

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4.4 Environmental and Energy Policy

Our environmental and energy policy guarantees a continuous improvement process of our internal environment protection and, at the same time, it puts environmental and energy policy requirements stated by the management into practice. This is done in ac-cord with our business objectives and economic efficiency but also in acac-cord with our staff’s and the public’s interests.

With all staffers involved, environmental and energy policy is implemented on the fol-lowing principles:

 Responsibility of meeting legal obligations is considered in all processes;

 Environmental aspects of processes, products and services are determined;

 Energy costs are determined and recorded;

 The knowledge gained from this is incorporated in our internal processes in order to continuously improve our environmental and energy performance;

 When technically and economically justifiable, we are with new planning’s geared to the best-available technology in order to reduce or avoid noise, emissions into the atmosphere, waste and effluents and in order to save resources such as energy and water;

 Salvage rate is increased;

 Information and training courses help to raise our staffers’ environmental and en-ergy awareness;

 External companies on the AC grounds are acquainted with environmental protection and compliance is kept under surveillance;

 Our emergency managament is continually improved.

Correctness, compliance and assessment of our environmental and energy policy are verified in periodical reviews.

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5. Use of Management Documents

Use of Management Documents has been stipulated as follows

Compilation: Any member of the staff may suggest to compile a document. Decision upon such an idea as well as compilation itself by means of the relative template … is made by the quality management.

Examination: The content is checked by the official in charge. Conformity with the standards is verified by either the quality management representative (QMB) or the environmental management representative (UMB).

Release: is given by the company management.

Distribution: Documents are posted on our intranet.

Amendments: Amendments when necessary are made by the quality management together with the corresponding amendment of the revision status.

Further details are laid down in the process specifications PB-U 3.00 and PB-U 3.01.

The compact manual with its annexes is excluded from the above provision. Compilation and amendments are incumbent on the QMB and the UMB, release is given by the company management. Apart from distribution via Intranet the compact manual is also placed at the disposal of external interested parties (customers, suppliers, ...) without the need for an updating.

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6. Abbreviations, Terms and Definitions

Abbreviations:

GL Company Management WK Workman

QM Quality Management QL Quality Manager

UM Environmental Management UMB Environmental Manager

VT Sales Department TL Technical Manager

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7. About Us, Update Status and Updating

About Us Adress Adels-Contact Elektrotechnische Fabrik GmbH & Co. KG Buchholzstr. 40-46 51469 Bergisch Gladbach Fon +49 (0) 2202 / 9534-0 Fax +49 (0) 2202 / 9534-88 E-Mail [email protected] Internet http://www.adels-contact.de

Bank Details Kreissparkasse Köln Konto-Nr.: 0 311 004 119 BLZ: 370 502 99

SWIFT: COKS DE 33

IBAN: DE12 3705 0299 0311 0041 19

Owner Johann Hans Hochköppler

Company Management Johann Hans Hochköppler

Andreas Patrick Rumpff

Register Court Amtsgericht Köln

Trade Register No. HRA 19347

VAT-Ident Nr. DE 121 961 204

Updating

This manual is subject to updates made by GL or QMB.

Update Status

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8. Annexes

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