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A Study on Customer Satisfaction in Commercial Banks in Botswana

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Academic year: 2020

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Figure

Table 1 show how respondents, respond to whether the bank consider empathy element in carrying out its services to customers
Table 3 shows the responses of knowledge and courtesy of commercial banks employees and their ability to inspire trust and confidence of customers
Table 4 shows responses of the respondents on commercial banks’ physical facilities, equipment and appearance of personnel

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