Straight2Bank Payments Initiation User Guide

Straight2Bank

Payments Initiation User Guide

Table of Contents

PURPOSE ... 4

1.

OVERVIEW OF PAYMENT SERVICES ON STRAIGHT2BANK ... 5

2.

MAKING PAYMENTS ON STRAIGHT2BANK ... 7

3.

USING STRAIGHT2BANK FOR THE FIRST TIME ... 9

3.1. T

HE

S

TRAIGHT

2B

ANK

H

OMEPAGE

... 9

3.1. P

AYMENTS

L

ANDING

P

AGE

... 10

4.

CREATING PAYMENTS MANUALLY ... 11

4.1. A

VAILABILITY

& C

ONTROL

... 11

4.2. T

RANSACTION

C

REATION

... 11

4.3. A

MOUNT

P

RIORITY

C

APABILITY FOR

C

ROSS

B

ORDER

P

AYMENTS

... 14

5.

PAYMENTS TEMPLATES ... 16

5.1. A

VAILABILITY

& C

ONTROL

... 16

5.2. C

REATING

P

AYMENT

T

EMPLATES

... 16

5.3. M

ANAGING

P

AYMENT

T

EMPLATES

... 17

6.

PAYEE / BENEFICIARY MAINTENANCE... 19

6.1. C

REATING

P

AYEE

... 19

6.2. M

ODIFICATION OF

P

AYEE

I

NFORMATION

... 20

6.3. D

ELETION OF

P

AYEE

... 21

6.4. E

XPORT

P

AYEE

... 21

7.

OTHER PAYMENT CREATION OPTIONS ... 22

7.1. C

REATE

T

RANSACTIONS FROM

T

EMPLATE

... 22

7.2. C

OPY

I

NSTRUCTIONS

... 23

7.3. Q

UICK

P

AYMENTS

... 25

8.

EDIT INSTRUCTIONS ... 26

8.1. E

DIT

/ C

OMPLETE

I

NSTRUCTIONS

... 26

8.2. E

DIT

B

ATCHED

I

NSTRUCTIONS

... 27

9.

CREATING PAYMENTS VIA BULK IMPORT ... 27

10. BATCHING OF PAYMENT INSTRUCTIONS ... 29

10.1. T

YPES OF

B

ATCHING

... 29

10.1.1 Manual Batching ... 29

10.1.2 Auto Batching ... 31

10.1.3 Add to Existing Batch ... 33

10.1.4 Parameterised Batching ... 34

10.2. E

DIT

B

ATCH

... 35

10.3. P

RINT

B

ATCH

... 36

10.4. P

RINT

B

ATCH

I

NSTRUCTIONS

... 37

10.5. U

NDO

B

ATCH

... 38

11. USEFUL TOOLS ... 40

11.1. S

EARCH

P

AYMENTS

... 40

11.2. S

TATIC

R

EFERENCE

D

ATA

... 41

12. FX (FOREIGN EXCHANGE) SERVICES FOR PAYMENTS ... 42

12.1. O

VERVIEW OF THE

FX S

ERVICES

... 42

12.2.1 Telegraphic Transfer ... 43

12.2.2 Other Payment Types ... 45

12.2.3 Booking RFQ Deal during Send to Bank ... 46

12.2.4 Check RFQ Status ... 47

12.3. S

TANDALONE AND

P

AYMENT

L

INKED

RFQ F

EATURES

... 48

12.3.1 Booking a Standalone RFQ Deal ... 48

12.3.2 Utilizing Standalone RFQ deal in a payment ... 51

12.3.3 Payment Linked RFQ ... 52

12.3.4 Alert Messages and Email Notifications for RFQ ... 54

13. MT103 ADVICE FOR TELEGRAPHIC TRANSFER (TT) PAYMENTS ... 56

13.1. S

ETTING UP EMAIL NOTIFICATION FOR

MT103 A

DVICE

... 56

13.2. R

ECEIVING EMAIL NOTIFICATIONS

... 56

13.3. V

IEW

/ D

OWNLOAD THE

MT103 A

DVICE ON

S

TRAIGHT

2B

ANK

... 57

14. EASY INTEGRATION USING UNIVERSAL ADAPTOR ... 59

14.1. S

ETTING IT UP FOR THE FIRST TIME

... 59

14.2. M

AINTENANCE OF

T

EMPLATES

... 62

14.3. U

SING

T

EMPLATES FOR

B

ULK

I

MPORT

... 62

15. STOP PAYMENTS ... 63

15.1. S

TOP

P

AYMENT OF

I

NSTRUCTION

... 63

15.1. M

ANUAL

199 I

NQUIRY

... 64

15.2. A

MEND

P

AYMENT

/ R

ELATED

195 ... 65

16. APPENDIX ... 66

Purpose

This user guide has been prepared with the intention of providing you information on the various Payment initiation related capabilities on Straight2Bank. This guide will also provide you information on how to use these capabilities, thereby addressing your online banking requirements using Straight2Bank.

For information on various other Cash Management products and features available on Straight2Bank listed below, please refer to the respective user guides or contact the bank for a latest copy of them.

Product / Feature

Description

Transaction Authorisation Transaction and Payments Batch authorisation related information, controls and usage of the various features within Straight2Bank is available.

Enquiry & Investigations Enquiries and Investigation of payments initiated through Straight2Bank can be performed using the E&I module available on Straight2Bank. The user guide provides relevance and usage of these capabilities.

Instant Bank Funds Transfer Applicable to Nigeria and Singapore, the user guide provides information on usage of the Instant Bank Funds Transfer payment type

Cross Border Value Added

Payment Services Applicable to several markets globally, the user guide provides information_{on usage of the Value Added Payment Services such as Cross Border}

Cheque, Cross Border Direct Credit, and similar capabilities.

Reporting & Alerts Usage of various reporting features such as Ad-hoc reporting, Customized reporting via Info Manager & Straight2Bank and Email Alerts features are described in this guide.

Straight2Bank Mobile Features and capabilities offered on Straight2Bank Mobile such as Balance Enquiry, Payment Authorisation, Trade Authorisation and Trade Enquiry are explained in this guide.

Collections Initiation and

Reporting The guide provides information on the Collections Initiation and Reporting_features.

Straight2Bank Liquidity The guide provides information on the Liquidity services such as Sweeping and Pooling features offered via Straight2Bank.

Vasco Token User Guide Contains information on the usage of Vasco token for user login and transaction authorisation on Straight2Bank.

Customer Self Administration Provides information on the customer self-administration module and the features available in it.

1. Overview of Payment Services on Straight2Bank

Straight2Bank provides various payment services Domestic Payments, Cross Border Payments, Tax Payments, Electronic Cheques and FI Payments. The purpose of this section is to provide an overview of the various payment services offered on Straight2Bank and the usage / purpose of them.

Payment Type

Usage / Description

Direct Credit This payment type must be used for low value and large volume domestic payments, usually within the country. The payments are processed in batches and hence during pre-defined cutoff times during the day. These payments are processed in 2-3 days based on the clearing capabilities, in-country.

Local Bank Transfer This is a real-time settlement (also referred to as RTGS), domestic transfer payment capability and normally used for urgent and high value transactions. The settlement is usually in local currency and priced higher than Direct Credit (ACH) payments. Supports FX payments depending on the country where the debit account is held.

Instant Bank Fund Transfer Available currently in Nigeria and Singapore only, this payment service allows you to send local payments to beneficiaries with accounts in other banks, instantly. These payments would typically be low value payments and processed in real-time.

Book Transfer This payment option must be used to transfer funds to another account within Standard Chartered Bank. The beneficiary account may also be an account belonging to the client themselves. Normally only transfers in domicile account are supported. However, cross currency transfers involving FX are supported in some markets. Round the Click Book Transfer is available in several markets.

Payroll This payment type must be used for salary payments. A single debit and multiple credits can be made using this payment option, thereby ensuring integrity of the individual disbursements on the account statement. Underlying payment will be Direct Credit (ACH) or Book Transfer (BT) based on the beneficiary’s bank account.

Tax Payments Primarily available across African markets and India, Tax Payments capability on Straight2Bank allows clients to make corporate tax payments, customs payments, and various other tax payments online, at convenience.

Telegraphic Transfer Cross border, International payment service available for remittances in more than 100 currencies in several markets. These payments are processed real-time and settled within 1-2 days, depending on the currencies and involve transaction processing fees depending on the beneficiary bank. Various FX options such as Online FX Quote, System Rate and Contract Rates are available to process cross currency payments.

Request for Transfer Request for Transfer (SWIFT MT101), also referred as RFT allows clients to make payments out of accounts held in another bank using Straight2Bank. This feature allows clients to centralize management of their accounts held with any bank through Straight2Bank.

Bank to Bank Transfer This is normally used by Banks / Financial Institutions to transfer and settle funds between. The message is normally sent as a SWIFT MT202 message

and used in US and UK.

Corporate Cheque _{Used by Global and Local corporate clients, Corporate Cheque on}

Straight2Bank allows clients to send physical cheque instrument to the beneficiary printed by the Bank, or optionally by the Client themselves. The client account is debited when the instrument is presented for clearing and not at issuance.

Local Bank Cheque _{A physical cheque is printed by the Bank and available to the client for pickup}

or delivered to the beneficiary on behalf of the client. The client’s account is debited when the instrument is printed. Also referred to as Cashier’s Order.

International Bank Cheque _{A paper based instrument is printed and sent to the beneficiary by the Bank}

on behalf of the client. The payment may be in domestic or foreign currency and sent to clients overseas or within the same country.

Cross Border Cheque _{A value added payment capability, Cross Border Cheque allows our clients to}

make cross border cheque payments to a beneficiary in another Standard Chartered presence country, thereby reducing transaction costs and ensuring certainty of payment.

Cross Border Book Transfer _{A value added payment capability, Cross Border Book Transfer allows our}

clients to make cross border book transfers to a beneficiary in another Standard Chartered presence country. This reduces transaction costs in making cross border payments.

Cross Border Direct Credit _{A value added payment capability, Cross Border Direct Credit allows clients}

in making low value, non-urgent payments to beneficiaries in another Standard Chartered presence country and significantly reduces transaction costs and eliminates need to maintain local accounts for frequent remittances.

Cross Border Payroll _{A value added payment capability, Cross Border Payroll allows clients to}

make salary payments to beneficiaries in another Standard Chartered presence country, thereby reducing transaction costs and ensuring certainty of remittances.

Cross Border Real Time

Settlement A value added payment capability, Cross Border Real Time Settlement_{allows clients in making high value, urgent payments to beneficiaries in}

another Standard Chartered presence country and significantly reduces transaction costs and eliminates need to maintain local accounts for frequent remittances.

2. Making Payments on Straight2Bank

Doing payments on Straight2Bank is a simple 3 step process. Payments will have to be created, authorised and subsequently submitted to the Bank for processing. The below provides an overview of the workflow and this user guide will specifically focus on the Initiation related capabilities.

Payments on Straight2Bank can be initiated in multiple ways as per your convenience. Broadly, payments can be initiated “Manually” and in “Bulk” on Straight2Bank. The below provides a quick overview of the two modes and an overview of the transaction workflow on Straight2Bank. The subsequent sections in this guide will provide greater detail and usage of these.

3. Using Straight2Bank for the First Time

3.1.

The

Straight2Bank

Homepage

Upon successful login, you will be presented with the Straight2Bank Homepage. This has various components as highlighted and the relevance of each of these is mentioned below for your understanding.

Screen

Reference

Description / Relevance

1 This is the Overall Menu, categorised based on the products offered on Straight2Bank. Each high-level menu has a secondary menu that is split into “Reports” and “Transactions”. Each of these has next level of menu and functions based on your user profile.

2 Critical system related maintenance messages are displayed here.

3 This is the “Message Center”. Messages listed here include information on profile changes by the bank user, availability of reports generated by the system, etc.

4 The “Transaction Statistics” section will provide a quick summary of the various statuses of the payments, collections and other transactions. Clicking on count against each of the status will list all the instructions in the respective status without necessarily accessing them via the respective menu.

5 The “Quick Balances” section provides a quick view of the balances of those accounts selected to be displayed here without necessarily accessing them via the Menu.

3.1.

Payments

Landing

Page

The Payments landing page will be available from the Cash Management > Transactions > Payments > Home menu. This page provides you various services and functions pertaining to Payments.

Screen

Reference

Description / Relevance

1 Payment related tasks are available in this section. These tasks are based on your user access profile. Choosing any of these will present you with a list view of the payments to take necessary action.

2 Allows you to create new payments. This is based on your user access profile.

3 Payments that have been created via Straight2Bank and submitted to the bank or not, can be searched using this feature. This allows you to search payments based on various parameters and fields.

4 The “Transaction Statistics” section will provide a quick summary of the various statuses of the payments, collections and other transactions. Clicking on count against each of the status will list all the instructions in the respective status without necessarily accessing them via the respective menu.

5 Similar to the “Transaction Statistics”, this section provides summary of the payments that have been stopped or cancelled via Straight2Bank.

6 Similar to the “Transaction Statistics”, this section provides summary of the various payment templates that are available on Straight2Bank in various statuses.

4. Creating Payments Manually

Manual payment creation is one of the ways in which payments can be created on Straight2Bank.In this section, you will understand how to create transactions manually on Straight2Bank and related services.

4.1.

Availability

&

Control

There are individual screens for each payment type on Straight2Bank. Each of the payment types are controlled at a company profile level and user level. The control at a user level is at two levels;

a. Function level, and b. Data level.

The “Function” level control is to enable one or more users with the access to the menu option for each of the payment type such as “Telegraphic Transfer”, “Local Bank Transfer”, etc while the “Data” level control is to restrict / allow a user to access one or more accounts. It will be possible to configure a user, “User A” with access to “Telegraphic Transfer” only and “Account 1” while another user, “User B” may have access to “Telegraphic Transfer” and “Local Bank Transfer” for “Account 1” and “Account 2”. These controls may be changed by the “Customer Administrator” or the “Bank Administrator”.

The various payment types offered on Straight2Bank are also dependent on where the debit account is held and hence not all payment types listed in the earlier section will be available across all markets.

4.2.

Transaction

Creation

1. Under the Cash Management > Transactions > Payments menu, choose the payment type required. This list will be based on the “Function” level control setup for the user.

2. Across the various payment types, some of the mandatory / key fields are as below;

Customer Reference This information will appear as part of the narrative in the outgoing payment and will be useful for reconciliation of the payment for you and the beneficiary.

Payment Center & Debit Account

The debit account location and the debit account to be used for the payment. This will be based on the “Data” level control setup for the user.

Company Name The company that holds the debit account. If there are more than one company in a location, then this list will have more than one value, also based on which the account numbers will be listed.

Payment / Value Date The date when the payment is required to be processed by the bank. This may however not be the date when the beneficiary receives the funds as the beneficiary receiving the funds depends on payment type, settlement type, public holidays, etc.

Payee / Beneficiary Information

The beneficiary to whom the payment must be sent. The beneficiary may be created adhoc for a particular payment or may be chosen from a list of existing beneficiaries from the “Payee / Beneficiary Search” popup screen as shown below.

3. Opting to create a New Payee / Beneficiary screen will capture detailed information about the Beneficiary that may be used just for this payment or stored within Straight2Bank for reuse later. Refer to the “Payee / Beneficiary Maintenance” section for details on this.

4. Upon providing the Debit Account details and Beneficiary details, the payment information such as Currency, Amount, FX Details (as relevant based on the currency pair) will need to be provided.

5. An additional section “Exchange Details” will appear based on the currencies used for the payment and as described in the “FX (Foreign Exchange) Services for Payments” section in this guide, options for the FX will appear and should be provided.

6. Additional information on “Charges”, “Payment Details” and “Payment Memo” can be provided as part of the payment.

7. Upon completing providing the payment information, optionally “Invoice” information and additional information for regulatory reporting can be provided under “Instructions” Invoices can be added to any payment type whereas Instructions can be provided only for selected payment types. Multiple invoices may be attached to a single payment.

8. At the end of the payment screen, you will have various options pertaining to the payment. The options available are;

Print Instruction Allows you to print the payment information as populated on-screen. Save as Template Information input on-screen may be saved as a Template and identified by

a unique template name. Doing so will allow you to use it from “Quick Payments” or even “Bulk Import”.

Save as Draft The payment information input will be saved as Draft (“Incomplete” status) and allows you to complete at a later point.

Complete Instruction This option will perform online validation of the payment information input based on various parameters such as Date, Beneficiary Bank Information, FX Details, etc in order to make the payment available for “Authorisation” or “Batching”

4.3.

Amount

Priority

Capability

for

Cross

Border

Payments

This feature allows you the option to make Straigh2Bank Web cross border payments in by indicating the amount either in “Payment Currency” or “Debit Currency”.

The default option is in “Payment Currency”. The debit amount is calculated based on the payment amount. For payments where the debit amount is fixed debit and based on that the payment currency equivalent is to be paid to the beneficiary, you will need to choose “Debit Currency” as the option.

Note: For Debit Amount Priority, the Payment Amount + Net Amount will be displayed as ZERO until a FX Contract is chosen. Straight2Bank does not support System Rate for debit amount priority payments.

5. Payments Templates

5.1.

Availability

&

Control

Payment templates creation follows the same user level controls as Payments creation. In the case of Payment Templates, the control is only on the “Data” level on the availability of the accounts as the option to create a template is within the payment creation screen.

5.2.

Creating

Payment

Templates

This feature / option available for all payment types allows you to save the information input on-screen as a “Payment Template” and allow you to use it from “Quick Payments” or even “Bulk Import” without keying in all the information every time you want to make a payment. For example, a recurring payment to a supplier or a billing organisation may be setup as a template and only amount and payment date is input every time the payment is made in the future.

1. Under Main Information tab, check on to lock the respective fields from any changes before saving the payment template.

2. Click onSave As Template.

3. Enter the Template Name and indicate whether you would like to have this as a public or private template. Click onSaveand close the window.

Note: If dual control for templates has been enabled at the group level, the Public Template will be submitted for approval before it can be saved for use.

4. The saved template will now be available for “Quick Payments” or for “Bulk Import” using Template ID.

5.3.

Managing

Payment

Templates

If “Dual Control” is applicable after payment template creation (previous section), below are various steps under the payment homepage to view list of payment templates details and approve the same.

Under the Payments homepage, user can view all template status from Manage Templates,Search Payment Templates andTemplate Statistics.

1. ClickManage Templates and the list of payment templates status will be launched

2. PerformPayment Templates search for status equal toPending Approval and clickSearch. The search results will be listed accordingly.

6. Payee / Beneficiary Maintenance

Payee / Beneficiaries (henceforth referred to as “Payee” in this section) are not mandatory to be setup and maintained on Straight2Bank. It is possible for payments and payroll instructions to be made without setting up the Payees on Straight2Bank. Information that will be required as part of every payment when a Payee is not setup would include Payee Name, Payee Bank Details, Payee Country, Local Language Information (as relevant), Intermediary Bank information, etc. This may prove cumbersome and challenging to provide all the Payee related information, every time a payment is created on Straight2Bank, more specifically for payees who would normally be paid regularly (e.g.) suppliers.

The “Payee / Beneficiary Maintenance” capability on Straight2Bank will provide convenience in setting up Payee one-time and using it for payments initiated via Web (by choosing from the pre-defined list or by just providing the Payee ID in case of Bulk payments.

This section provides information on how to setup Payees via Straight2Bank (manually) and related features, for them to be used during the payment creation workflow (refer to related sections for this). Refer to the Bulk Import or the Universal Adaptor sections for creating Payee via Bulk upload.

6.1.

Creating

Payee

The access to creating Payee’s on Straight2Bank is controlled at a user level. Normally all users of Straight2Bank will have access to create Payees unless a specific request has been made to remove this access for a user. The “Payee / Beneficiary Maintenance” option is available under Cash Management > Transactions > Cash Static Reference menu option. This screen has various options as highlighted below;

1. Search Options 2. List View

3. Maintenance Options (incl. Creation)

The “List View” will list the Payee’s setup on Straight2Bank which can be used during Payment creation or perform one of the maintenance options such as “Deletion” or “Edit”. Clicking on “Create New Payee / Beneficiary” will allow a new Payee to be setup on Straight2Bank. By default, all new Payee’s setup on

1

3

Straight2Bank will be readily available during the Payment Initiation process. However, as an optional control, newly created Payees will be available for authorisation by one or two users within the same Group based on their access capabilities before being available in the Payment creation workflow. Refer to the Straight2Bank Authorisation guide for more information pertaining to Payee Authorisation.

The “New Payee / Beneficiary” screen will capture information that is both Mandatory and Optional. Mandatory fields are highlighted with an Asterisk. The key fields as part of Payee creation include;

Payee / Beneficiary ID This is a unique ID on Straight2Bank and can be used to search for Payee’s during payment workflow or payee maintenance. This ID can also used during Bulk payments.

Payment Center The country where the debit account is held. There could be more than one value in this list based on the debit accounts configured. A Payee setup for country “A” cannot be used when making payments out of country “B”.

Payee / Beneficiary Name Name of the Payee in English.

Account Number To capture Payee’s bank account number. This field is not mandatory if the Payee will be used for Cheque payments like Local Bank Cheque or Corporate Cheque. There is an optional IBAN Validation option available to validate the structure of the beneficiary account number as per “International Bank Account Number” standards that is followed for payments made to several countries, mostly in the EU.

Email ID This field captures the Email ID of the Payee. This information will be used to generate a send a Payee Advice upon successful processing of the Payment by the Bank.

Bank Information Payee’s bank information such as Bank Name, Bank Address, Bank Code, Branch Code, etc. Depending upon the Payment type that is used, some of the fields will be mandatory.

6.2.

Modification

of

Payee

Information

Payee / Beneficiaries created via Straight2Bank, manually or via Bulk upload will be available for modification. Only one Payee at a time can be modified. System will perform validation when trying to save the Payee information. In-flight payments using the modified Payees will not be affected as the Payee information as available during payment creation will be used.

6.3.

Deletion

of

Payee

Payee / Beneficiaries created via Straight2Bank, manually or via Bulk upload will be available for deletion. A maximum of 10 payees will be listed on each screen. However, Payees across multiple screens can be selected for deletion. The delete action cannot be undone. Upon deletion, the Payees will not be available during the Payment creation workflow. In-flight payments using the deleted Payees will not be affected as the Payee information as available during payment creation will be used.

6.4.

Export

Payee

This feature can be used to export the payee information maintained on Straight2Bank in order to have a Backup or for any other purposes. Payees across all pages will be included in the exported file. The file type will be CSV (Comma Separated Values). This file can also be used to create Payees in Bulk using the Bulk Import or Universal Adaptor capabilities after modifying one or many records.

7. Other Payment Creation Options

7.1.

Create

Transactions

from

Template

A payment can be created from a payment template that has been setup. The access to the payment template is based on the user entitlements, both function and data.

1. Choose “Use Templates” from the Cash Management > Transactions menu.

2. You will have the option to choose an existing payment template or search for an existing template based on the template name. Load a Template to proceed.

3. Fields that is not locked by the creator of the template can be altered. Additionally, “Invoices” and “Instructions” as relevant can be provided.

4. Finally, click on “Complete Instructions” to perform online validation of the payment and submit it for authorisation or batching. Refer to the respective sections in this guide for information on Batching.

7.2.

Copy

Instructions

“Copy Instructions” allows you to reuse a past payment instruction to save your time in creating a payment instruction and reuse most of the information already provided.

1. Click on any of the status counter underPayment Statistics.

2. From the list screen, choose one or more payments and use the “Copy Selected Items” option.

3. A confirmation screen will be displayed upon creating a copy of the selected payments. The copied payments will be in “Incomplete” status and can be identified through the “Transaction Statistics” section or via “Search”.

4. Click on thePayment Reference which you wish to view the details and modify to submit it as a fresh payment.

5. Upon changing the relevant fields and information of the payment, clicking on “Complete Instruction”

will perform validation online and make available the payment for authorisation or batching.

6. Refer to the respective sections in this guide for information on Batching or the “Transaction Authorisation” guide for authorisation.

7.3.

Quick

Payments

Available under payment tasks, the “Quick Payments” feature allows you to create payments by using existing payment templates.

1. The “Quick Payments” option is available under the Cash Management > Transactions > Payments > Home > Payment Tasks option.

2. Payment can be created only based on existing templates as most of the information pertaining to the payments will be inherited from the template.

3. Payment Amount, Currency and Value Date are the fields that you will be able to modify. All other information, including the payment type will be inherited from the template.

4. More than one payment can be created. Upon creation, these payments will be in “Complete” status for further action such as authorisation or batching.

8. Edit Instructions

This feature allows you the edit a payment that has not be “Approved” as yet or has been “Sent to Bank” for further processing. This feature should be used to make changes to the payment instruction that has been completed “Manually” or using a “Payment Template” or even “via Bulk Import”.

8.1.

Edit

/

Complete

Instructions

1. Under Cash Management > Transactions > Payment Tasks option, choose the Edit / Complete Instructions option. List of payments that can be edited will appear with pagination options. Choose the relevant payment to edit.

3. Online validation of the changes will be performed and the status of the transaction will change to “Complete” This transaction can be authorised “as-is” or batched and subsequently authorised.

8.2.

Edit

Batched

Instructions

TheEdit / Undo Batches function allows you to perform edit to an instruction in “Batched‟ status. Refer to the “Batching of Payment Instructions” section for information on editing a payment within a batch.

9. Creating Payments via Bulk Import

The “Bulk Import” feature allows you to upload several payments generated out of an ERP or an Accounting Software onto Straight2Bank in bulk, thereby saving time in redoing these transactions on Straight2Bank and improve efficiency. The upload file may be in a standard, bank defined format or a template created using Universal Adaptor to convert from any format to the bank format and process the instructions within it.

1. Choose “Bulk Import” from Cash Management > Transactions > Utilities.

3. Choose “File Type” as “Payments” or “Payee” based on the file that you are uploading. Select the list of existing templates.

4. Provide a relevant “Description” of the file (e.g.) “April Payroll” 5. Choose the file and Import.

6. An acknowledgement screen with “Import Reference” will be displayed and the processing will take time based on the number of instructions uploaded through the file. Take note of the Import Reference for later use.

7. Upon processing, the payments within the file will be available through the “Transaction Statistics” section and further action (e.g.) Authorise, Batch, Modify, etc can be performed.

8. Refer to the relevant section in this guide for any further information relating to Batching, Editing, etc of these transactions.

10. Batching of Payment Instructions

The Batching feature on Straight2Bank provides convenience to clients during the Authorisation workflow of Payments. Several payments can be selected to create one or few batches and enable easy authorisation of payment instructions before being submitted to the bank for further processing. Batching is however an optional step in the Transaction initiation workflow and Payments can be authorised and submitted as individual transactions to the Bank for processing. This feature is available to Straight2Bank users with appropriate Functional and Data Entitlements.

This section is intended to provide an overview of the batching feature on Straight2Bank and the usage of it.

10.1.

Types

of

Batching

Payment instructions, whether they are manually created or via Bulk Import (or even those uploaded via Straight2Bank Access) will be available for Batching based on the user’s Functional and Data entitlements. Only those payment instructions that are in “Complete” status will be eligible for Batching as online validation of payments will have to be done in order to submit them to the Bank for further processing.

Broadly, there are four methods in which payment instructions on Straight2Bank can be batched; 1. Manual Batching,

2. Auto Batching,

3. Add to an Existing Batch, and 4. Parameterised Batching

10.1.1

Manual

Batching

Manual Batching will allow the user to manually select payment instructions and create a payment batch. The following steps should be followed to create a payment batch manually.

1. Click on “Batch Instructions” option available under Payment Tasks.

2. The list of all payments that are in “Complete” status and based on the logged in user’s Data entitlements will be listed.

3. All the payments on the page that are required to go together in a batch can be individually selected by clicking the “Select All” checkbox. Payment instructions across multiple pages can also be selected by using the page navigation options.

4. Upon selecting multiple instructions, click on “Batch Selected Instructions”. This will create a batch or throw a validation based on the rules for system rules for batching payments. The below rules will be applied when a batch is manually created;

a. All the selected payment instructions should be of the same Matrix Number. If all the selected payments do not have the same Matrix Number, then the system will throw a validation to select payments that belong to the same Matrix Number. The Matrix Number for every “Completed” payment will depend on “Debit Account Number” or “Payment Type” or“Payee / Beneficiary”. This is by default based on the Debit Account Number setup.

b. Whether the payments involve Foreign Exchange or not. If there is a mix of FX and Non FX payments, separate Payment Batches will be created based an additional set of rules that will include (this behavior does not apply for all markets, but selected markets);

- FX Type (i.e.) System Rate / Contract Rate

- Payment Center (i.e.) the location where the Debit Account is held - Currency Pair (i.e.) currency pairs will be grouped

- Amount Priority (i.e.) whether it is based on Payment Amount or Debit Amount priority - Payment Debit Date,

- Payment Value Date, and

- Parameters defined by the Client during On-boarding (e.g.) Payment Type, Beneficiary and others (refer to subsequent section for more details on this)

c. Based upon the above parameters, one or more batches will be created. Each of the batch will be assigned with a system generated Batch Reference.

d. The newly created batches will be of the status “Batched” (see below) and further options available, based on the user’s Functional entitlements will be displayed beneath the batch.

Note: For payments imported via Bulk Import, the search filters (“Import Reference”) can be used to filter transactions within that file and to then batch them or take necessary action.

10.1.2

Auto

Batching

The “Auto Batch” feature on Straight2Bank is an alternative to the “Manual Batch” feature. This feature will automatically create payment batches based on the preset batching rules within Straight2Bank without requiring the user to manually create batches. The following steps should be followed to automatically create payment batches.

1. Click on “Batch Instructions” option available under Payment Tasks.

2. The list of all payments that are in “Complete” status and based on the logged in user’s Data entitlements will be listed.

3. Click on “Auto Batch Instructions” (#2 in the above screenshot) option.

4. Payment batches will be auto created based on the batching rules preset in Straight2Bank as well as any optional parameterised batching criteria enabled for the client.

5. The payment batches created will be based on the below rules; a. Authorisation Matrix ID of the payments

6. Normally, payment created via Bulk Import will move to “Complete” or “Incomplete” status based on the validation. There is an optional feature at a client Group level to enable “Auto-Batch” of these payment instructions based on the preset batching rules.

7. For payments created via Straight2Bank Access channel and enabled for re-authorisation via Straight2Bank, a batch will be automatically created based on the preset batching rules.

10.1.3

Add

to

Existing

Batch

The “Add to Existing Batch” feature on Straight2Bank allows is an alternative to the “Manual Batch” feature. This feature will automatically create payment batches based on the preset batching rules within Straight2Bank without requiring the user to manually create batches. The following steps should be followed to automatically create payment batches.

1. Click on “Batch Instructions” option available under Payment Tasks.

2. The list of all payments that are in “Complete” status and based on the logged in user’s Data entitlements will be listed.

3. Choose one or more payment instructions and click on “Add to Existing Batch” (#3 in the above screenshot) option.

4. A popup with a drop-down of existing Payment Batches that are in “Complete” status will be available. This list will have only those batches that match the batching rules (Authorisation Matrix, Foreign Exchange rules and Optional parameters setup for batching) of the selected payment and hence, it

could be possible that despite multiple batches available in “Complete” status, not all of them are listed here.

5. The selected batch will then be updated to include the chosen payment instructions for further action.

10.1.4

Parameterised

Batching

This is an optional feature available for clients who may want to define up to 3 parameters to be used for batching of Payment instructions. The chosen parameters will be considered during Manual Batching, Auto Batching and also when adding payment to an existing payment batch. The full list of parameters, out of which 3 parameters can be opted to set the client preference is as below;

Branch Code

Debit A/C

Country Code

Payee Address 1 in

BO

Payee / Beneficiary

Name in BO

Payment / Value

Date

Clearing Zone Code

for Cheques

Debit A/C No

Payee bank local

clearing code

Payment Currency

Pick Up Location

Customer Memo

Debit Bank ID

Payee ID

Payment Details 1 in

BO

Processing

Mode

Customer Reference

Drawee bank

code for IBC

Payee / Beneficiary

A/C No

Payment Details 2 in

BO

Service Type

Debit A/C City Code

On Behalf Of

(OBO) Info

Payee / Beneficiary

Bank Code

10.2.

Edit

Batch

Payment batches that are in “Batched” status (i.e.) before being authorised will be available for editing or undoing by the same user who had created the batch or any other users belonging to the Group. This section provides information on editing a payment batch and remove one or more instructions or to undo an existing batch for various reasons. This option is dependent on the user’s Functional and Data entitlements.

The following steps will have to be followed to edit / undo an existing payment batch. 1. Click on the “Edit / Undo Batches” option available under Payment Tasks.

2. The following screen will list all the Payment Batches that are in “Complete” status along with other columns and available for the user to edit.

3. Upon choosing one of the listed batches and clicking on “Edit Batch”, the user will be presented with the “Edit Batch” screen allowing one or more payment instructions to be removed from the batch. One or more instructions may be selected and click on “Remove Instructions(s) from Batch” to update the batch accordingly.

4. The removed payments will be available in “Completed” status while the batch will be in “Batched” status.

10.3.

Print

Batch

The “Print Batch” feature available on Straight2Bank helps in printing the details of the batch as seen on-screen. This feature will be available from any batch view / listing screen for batches that are in various statuses (e.g.) Batched, Partially Signed, Sent to Bank, etc. This section will provide information on the usage of this feature on Straight2Bank.

1. The “Print Batch” option will be available under “More Options” in various batch listing screens such as “Authorise Batches”, “Search Batches”, etc.

2. One or more batches may be selected to use the “Print Batch” feature. All the selected batches will be available in the Print View screen to enable printing.

10.4.

Print

Batch

Instructions

Similar to the “Print Batch” feature, the “Print Batch Instructions” feature available on Straight2Bank helps in printing the transaction details of each of the payment instructions within a batch. This feature will be available from any batch view / listing screen for batches that are in various statuses (e.g.) Batched, Partially Signed, Sent to Bank, etc. This section will provide information on the usage of this feature on Straight2Bank.

1. The “Print Batch Instructions” option will be available under “More Options” in various batch listing screens such as “Authorise Batches”, “Search Batches”, etc.

2. One or more batches may be selected to use the “Print Batch Instructions” feature. Payments within all the selected batches will be available in the print view screen to enable printing.

3. The contents of the “Print View” screen will be based on the Data entitlements of the user in listing the transaction details.

10.5.

Undo

Batch

Payment batches that are in “Batched” status (i.e.) before being authorised will be available for undoing by the same user who had created the batch or any other users belonging to the Group. This section provides information on Undoing a payment batch. This option is dependent on the user’s Functional and Data entitlements.

The below steps will have to be followed to undo an existing payment batch. 1. Click on the “Edit / Undo Batches” option available under Payment Tasks.

2. The following screen will list all the Payment Batches that are in “Complete” status along with other columns and available for the user to edit.

3. The user must select one of the listed batches and click on “Undo Batch”. Upon clicking “Undo Batch”, the payment instructions within the batch will move to “Completed” status and a confirmation will be displayed (see below). The selected batch will not exist anymore for the user to modify / approve.

11. Useful Tools

11.1.

Search

Payments

The “Search Payments” feature allows you to search for payments that have been created on Straight2Bank, irrespective of the status. This feature allows you to search individual payments as well as payment batches based on a number of fields such as “Reference Number”, “Beneficiary”, “Date”, etc.

The results of the search will be available in a list-view screen and clicking on each of them will allow performing actions based on the status of the payment. “Search Payments” is available under “Cash Management > Transactions > Payments > Home”.

11.2.

Static

Reference

Data

Straight2Bank provides access to a lot of reference information such as Bank Codes, Branch Codes, Holidays, Indicative FX Rates, Audit Report, etc. All of these useful capabilities are available under “Cash Management > Transactions > Cash Static Reference” menu. The options available under this menu are based on your access profile.

12. FX (Foreign Exchange) Services for Payments

Straight2Bank supports cross currency for various payment types such as Telegraphic Transfer, Book Transfer, Payroll, Local Bank Transfer as well as for Value added Payment services depending on the country of Debit and the Payment Type. There are different types of FX services offered for making cross currency payments on Straight2Bank. This section will provide you with a better understanding of the various FX services offered on Straight2Bank and make the right use of them.

12.1.

Overview

of

the

FX

Services

FX Service

Description & Usage

Request for Quote (RFQ) during Send to Bank

· Overview:The feature allows you to Book an Online FX rate for a Single payment instruction or a Batch containing multiple payment instructions just before releasing the payments to the Bank for processing. This will allow you to ensure the actual amount of debit or payment even before the payment is processed by the bank.

· Availability: This feature is available for payments initiated out of accounts held in Hong Kong, Singapore, India, UAE, Bahrain, Oman, Qatar, Botswana, Kenya, Uganda, Zambia, United Kingdom and United States of America

· Control: This feature is available to all clients having accounts in the supported countries. Users with access to do a “Send to Bank” of payments will be able to perform an Online Request for Quote (RFQ) and automatically attach to the payment instructions(s).

· Tenor: Only payments of value date Cash (T+0), TOM (T+1) and SPOT (T+2) are supported for this FX Service. Most of the currencies support all 3 tenors, but not all.

· Currencies: More than 100+ (up to 132 in few markets) payment currencies support this service.

Payment Linked - Request for Quote (RFQ)

· Overview:The feature allows you to Book an Online FX rate for a Single payment instruction during the payment creation workflow itself. This allows you to lock an FX rate even before completing the payment instruction and sending it to the Bank for processing.

· Availability: At present, this feature is available for payments initiated out of accounts held in Hong Kong and Singapore.

· Control: This is not available by default to all clients and requires a client profile level setup and user level setup to enable this service in the supported countries.

· Tenor: Only payments of value date Cash (T+0), TOM (T+1) and SPOT (T+2) are supported for this FX Service. Most of the currencies support all 3 tenors, but not all.

· Currencies: More than 100+ (up to 132 in few markets) payment currencies support this service.

Standalone Request for Quote (SARFQ)

· Overview: The Standalone Request for Quote capability will allow you to Book an online FX deal that can be used for multiple payment instructions similar to an FX deal booked by the dealing desk.

· Availability: Currently, this feature is available for payments initiated out of accounts held in Hong Kong and Singapore only.

· Control: Not available to all clients by default. Setup to be done at Client profile level and User profile level in order to Book and Utilize the FX deal.

· Tenor: Only payments of value date Cash (T+0), TOM (T+1) and SPOT (T+2) are supported for this FX Service. However, not all currencies support all of these 3 tenors.

FX service.

System Indicative Rate / Let Bank Assign FX

· Overview:The feature allows you to let the Bank assign the FX rate for the payment when the Payment is submitted to the bank and processed. There are some currencies which do not support Online FX and this may be the only option available.

· Availability: System Indicative Rates are available across 50+ countries.

· Control: All users with payment initiation capability (for the respective payment type) will be able to choose this option.

· Tenor: Allows any forward value dated payments.

· Currencies: More than 100+ (up to 132 in few markets) payment currencies support this service for Telegraphic Transfers. For other payment types, locally traded currencies, usually 20+ are supported. The list of payment currencies is also dependent on the payment type and some payment types may not support cross currency payments via Straight2Bank.

Contract Rate · Overview: The “Contract Rate” option on Straight2Bank allows you to use or drawn down from FX Contracts booked through Straight2Bank eXchange or by the FX Dealers. Multiple payments may be booked against a single FX Contract or multiple FX contracts may be used for a single payment. There are reports available on Straight2Bank to provide information on utilisation and other details.

· Availability: Currently, this feature is available for payments initiated out of accounts held in Hong Kong and Singapore only.

· Control: Not available to all clients by default. The feature requires setup at a client level and a user level.

· Tenor: Pre Spot (Cash, TOM & SPOT) and Forwards are allowed.

· Currencies: Only the locally traded currencies, depending on the location of the Debit account (around 20+) are supported for this FX service.

12.2.

Request

for

Quote

(RFQ)

during

Send

to

Bank

As described in the previous section, RFQ is an Online “Request for Quote” capability that allows you to book an Online, Real-time FX rate for an individual payment or a batch of payments. This feature will be available to users who have the “Send to Bank” capability and supported is 13 markets globally and may be optionally turned off at user level.

All existing payment types except the below support this feature; 1. Corporate Cheque

2. Instant Bank Fund Transfer 3. Bank to Bank Transfer 4. Request for Transfer, and 5. Tax Payments

While nearly 130+ currencies are supported by the RFQ capability, restricted currencies such as MYR and CNY (to name a few) are not available for RFQ during Send to Bank.

12.2.1

Telegraphic

Transfer

The Request for Quote capability for Telegraphic Transfer payments applies for nearly 130+ payment currencies. The key parameters based on which this capability will be available are “Payment Center”, “Payment Date” and “Payment Currency”. You will be able to choose the “Request for Quote at Send to Bank” option and submit the

payment and after final authorisation, when performing “Send to Bank”, you will be able to book a real-time FX rate for this transaction.

12.2.2

Other

Payment

Types

All other payment types other than “Telegraphic Transfer” and the RFQ non-supported payment types, the “Exchange Details” section will have all or some of the below FX capabilities depending on the Payment Type;

1. FX Contract

2. Let Bank Assign FX / System Rate, and 3. Request for Quote at Send to Bank

Below is a “Local Bank Cheque” screen used for illustration purpose to highlight the FX capabilities available for the supported payment types.

By indicating “Yes” for “Do you want to assign FX rate now?” and indicating “No” for “Do you have an FX Contract?” will allow you to perform “Request for Quote (RFQ)” for the supported cross currencies pair when performing the Send to Bank function. Payment Amount

is in USD Paying out of a

12.2.3

Booking

RFQ

Deal

during

Send

to

Bank

For payments that you have completed with the “Request for Quote during Send to Bank” and subsequently batched (or) authorised as individual payment, you will be able to Book an Online FX before submitting it to the bank for processing. This allows you to lock down the FX rate for the payments even prior to the bank processing it. Restricted currencies are however not supported for the Online RFQ and the bank will apply an FX rate when the payment is processed.

1. The list of payments and batches that have been fully authorised and pending to be sent to bank are available in the “Send to Bank” screen.

2. Those payments and batches that are eligible for online “Request for Quote” are highlighted with a link.

3. Clicking on the link will allow you to request for an FX quote online.

5. Instead of booking an online FX rate, you may instead select various transactions or an individual transaction and send it to bank. The bank will later apply the FX rate during processing.

Note: The “Request for Quote” feature during individual payment and batch payment authorisation is also available via Straight2Bank Mobile.

12.2.4

Check

RFQ

Status

When the user performs “Request for Quote” at Send To Bank and if there was no response from the system, user will be prompted to check the status of the deal via theCheck RFQ Status as illustrated below.

Note: Straight2Bank user must be given the RFQ function access right to perform RFQ if not, the “Check RFQ Status” will not be available to the user.

1. SelectCheck RFQ Status from the Payment Tasks.

2. Select from the drop down list of Batch References where the RFQ was not successful. Click on “Check RFQ Status & Send to Bank”.

3. If the FX rate was successfully booked, the batches will be sent to bank immediately and the confirmation screen below will be displayed.

4. If the Online FX was not booked, then the user will have the below options; a. To request for another quote and either accept or reject, thereafter, or

b. Skip Online FX and let the bank assign FX when the payment is processed (i.e.) Bank assigned FX Rate

12.3.

Standalone

and

Payment

Linked

RFQ

Features

12.3.1

Booking

a

Standalone

RFQ

Deal

“Request for Quote” (RFQ) is available as a Standalone feature in Hong Kong and Singapore even prior to creation of payments. The RFQ deal can then be used for multiple payments, similar to an FX contract.

This feature will be available based on the user profile and not all users will have this. You should contact the Bank to get access to this capability.

The below steps explain how this feature can be utilized;

1. Access the Straight2Bank payments homepage as depicted below:

3. This will lead to the Online FX booking screen as shown below;

This screen contains 3 sections:

Section

Description / Usage

Deal Initiation Panel You will need to provide the following information in order to book an FX deal

· Debit Account Location: The country from which the underlying payment will be initiated using the FX deal. At present this is supported only in Hong Kong and Singapore

· Company Name: This will contain the Customer ID that has access to the accounts in the Debit account location selected.

· Debit / Payment Currency: Debit currency dropdown will contain all the currencies in which the client has an account with the bank. Payment currency will list all the valid payment currencies applicable in the debit account location.

· Deal Currency: This will display the debit and payment currency chosen by the user. The user can choose the currency based on whether the debit amount or the payment amount should remain fixed. E.g. For the currency pair SGD-USD and amount of 100, choosing SGD would mean your account will be debited SGD100 and the equivalent USD amount will be paid to the beneficiary. Choosing USD would mean your beneficiary will be paid USD100 and the equivalent SGD will be debited from your account.

· Amount: The amount for which the FX should be booked. The currency will be the ‘Deal Currency’ chosen in the previous step. Note: The date of the deal will be set to the current date at this stage.

Search Panel Previously booked FX deals can be searched based on the values displayed on the screen

Information Panel This panel lists all the outstanding RFQ deals that were booked earlier. This will not include deals that are either completely utilized or past the maturity date. This list will also not include deals booked by the Dealer / Dealing Desk.

2. In the next screen, the user entered information will be displayed for confirmation. Along with this, the Tenor and the Disclaimer will be displayed. You will need to provide the Tenor for the FX deal and mandatorily accept the disclaimer in order to book the deal.

3. Similar to RFQ during Send to Bank, this capability also has a 20 seconds validity for you to either accept or reject the rate. The rate will expire if it is not accepted within 20 seconds and a new request has to be made.

4. Upon accepting the FX rate and a successful booking, the Information panel will display the summary of the FX deal booked.

12.3.2

Utilizing

Standalone

RFQ

deal

in

a

payment

A “Standalone RFQ Deal” booked can be used against one or multiple payments. All payment types that support “Request for Quote” capability support utilisation of a pre-booked RFQ deal as well. However, Standalone RFQ feature is currently available only in Hong Kong and Singapore and hence utilisation is also restricted to these markets.

1. The “Request for Quote” option must be chosen during the payment creation process. This will open up a popup that will have another set of options for you. The options in this popup are however based on your profile and you may or may not see a similar screen.

2. Choosing the “Utilize pre-booked FX” will list out all the matching, outstanding RFQ deals. The list will be based on the below criteria;

a. Currency Pair

b. Value Date of the Payment should match the Tenor of the RFQ deal, and c. Outstanding amount of the RFQ deal must be greater than the payment amount

3. Choose one of the available deals and attach it to the payment by clicking on “Utilize”. 4. The utilized amount will be marked as utilized in the FX record.

Note: The on-screen fields / steps to select “Request for Quote” may slightly vary between the various payment types. However, the process is the same for all payment types.

12.3.3

Payment

Linked

RFQ

Payment Linked RFQ” is a feature that allows you to book an Online FX rate and attach it to a payment even prior to submitting the payment for authorisation. This allows you to know and finalize the FX rate before submitting the payment for authorisation and sending it to the bank for processing. This feature is available only in Hong Kong and Singapore, controlled at a user level.

This feature is available to all RFQ supported payment types and also does not support restricted currencies such as MYR, CNY, etc.

1. The “Request for Quote” option must be chosen during the payment creation process. This will be available based on the criteria for RFQ payments.

2. You will be presented with a popup having further options. These options are however based on your profile and you may or may not see a similar screen as below.

3. Choosing “Book FX Now” will allow you to book an Online FX deal for a particular payment and subsequently submit for authorisation and processing.

5. The Online FX rate will be valid for 20 seconds for you to either accept or reject the rate. You may accept it and attach to this payment or alternatively reject it and complete the payment using other FX option.

6. After accepting the quote, the user will be taken back to the payment initiation workflow FX details will be updated based on the FX quote that was just booked.

Note: The on-screen fields / steps to select “Request for Quote” may slightly vary between the various payment types. However, the process is the same for all payment types.

12.3.4

Alert

Messages

and

Email

Notifications

for

RFQ

Once you have booked FX deals via either Standalone RFQ or Payment Linked RFQ and attached to a transaction, Straight2Bank will automatically monitor the payments to ensure the deals are utilized in its entirety and within the cut-off time.

Alerts when editing a Payment

After attaching the FX to a transaction, if the user tries to edit any of the details that would adversely impact the underlying FX, the system would display a prompt, as displayed below;

Email Notifications

It is important that you release the RFQ Payments for processing before the cut-off time. To facilitate this, Straight2Bank will send out email notifications to the user that created the payment reminding them to release the payment before the cut-off time. This email will be sent an hour before the cut-off time, allowing the user enough time to take action on the payment. If the user fails to release the payment before the cut-off time, the FX will be detached from the payment and the payment will be saved under “Incomplete” status. A sample of the email that you will receive is as below:

The email will contain an attachment (password protected) with the necessary payment details and will be sent to the mail address provided during Straight2Bank on-boarding.

13. MT103 Advice For Telegraphic Transfer (TT) Payments

For all Telegraphic Transfer (TT’s) payments initiated out of Straight2Bank and successfully processed, a copy of the SWIFT MT103 in PDF format will be available for downloaded from the payment detail screen on Straight2Bank. This PDF copy will serve as a confirmation of the instruction processed by the Bank and sent to the Beneficiary.

This feature will be available automatically to all Straight2Bank users with appropriate Functional and Data Entitlements to this function.

13.1.

Setting

up

email

notification

for

MT103

Advice

Email notification service is available to notify successful processing of the Telegraphic Transfer instruction and to view / download the MT103 confirmation. By default, the email notification service is “Turned Off” and the user can “Subscribe” to this service via the Option available under Payment Tasks.

13.2.

Receiving

email

notifications

Upon subscribing and setting up the email notification service as described above, the user will start to receive email alert notifications upon successful processing of the Telegraphic Transfer instructions sent through Straight2Bank to subsequently view / download them. These notifications are sent based on the Functional and Data entitlements of the user on Straight2Bank.

Every email notification will contain a compressed attachment and will;

- Include information of the underlying Batch Reference and Payment Reference for easy retrieval via Straight2Bank.

- Not include any confidential information pertaining to the Payment, and - Not require a password to open the attachment.

13.3.

View

/

Download

the

MT103

Advice

on

Straight2Bank

Whether or not, the email notification service has been setup, all users with the relevant Functional and Data entitlements will be able to logon to Straight2Bank and download the MT103 Advice for successfully processed Telegraphic Transfer instructions.

The below steps may be followed to search the payment instruction and view / download the MT103 advice (or) the list of “Processed” payments can be accessed via the “Payment Statistics” menu available on the Straight2Bank Homepage for the payment instruction and view / download the MT103 advice.

1. Click onSearch Payments available under thePayment Tasks.

2. On the Search screen, Search for Instructions, provide the Payment Reference as your Search Value. Enter the Payment Reference number as received in the email. Alternatively, other search parameters or more than one parameter may be defined to search for the payment.

3. In theSearch list screen, click on thePayment Reference Number to view the transaction details.

4. A URL,“Click here to view / download a copy of MT103 message of this payment”will be displayed on the screen, similar to the below screenshot. This link will be available only for “Telegraphic Transfer” instructions that are in “Processed” status.