Building Commercial Software
Presenters
SPI Software:
◦ Jeff Wilder: VP Customer Services
◦ Steve Schmidt: CFO
Preclara:
◦ Jack Karabees: CEO
U Innovation
Three Important Concepts
① Hosting: Cloud versus Server
a) Dirty little secret, all this means is where the
server is located and who takes care of it.
b) Important from your point-of-view.
② Freemium Model Rules.
③ Trained Frog Rule.
a) No one important is interested in HOW it was
written.
b) Customer’s only concern is what does it do for
Very Different Companies
Very Different Businesses
SPI has provided timeshare and
vacation club operators the
software to manage their
Systems Products International
Developing and supporting software since
1978
Transitioned through multiple
development and technology platforms
Currently has 20 employees
65 customers
◦ Over 2500 users
Why Make High Quality Software?
A solid foundation to build upon
Attract top talent
Keep support costs low
High customer satisfaction
Making a quality SaaS product
Ongoing customer relationships. Not a
one time transaction
SaaS Key Features and Expectations
◦ Constant Availability
◦ Intuitive Interfaces
◦ Automatic Upgrades
◦ Easy Customization
SaaS Sales
Give a free taste
Social media / guerrilla marketing
Create a customer service culture
Happy customers are your best sales
resource
Avoid the “big fish” customer with
SaaS Support
Training videos and tutorials
Webinars
Self service portal
◦ Help desk
◦ Forums
◦ Knowledge base / Wiki
Teams Needed
1. Software Development Planning Team
2. Research and Development
3. Sales and Marketing
4. Support Team
5. Human Resources
Develop Easy To Use Software
Applications
1. Sales Tool
2. Encourages clients to implement the
software
Develop Analytical Reporting
Tools
1. Operated on any device, browser, and on
the cloud
2. Assists management in quick and efficient
analysis
3. Make profitable business decisions in a
User Feedback
1. Value of Software
2. Necessary Improvements
3. Usage tracking
4. Services
5. New Markets
Develop Effective Leaders
1. Measurement Tools
2. Methodologies and Processes
3. Applications and Tools
4. Inspiring Employees
5. Team Building
Emphasize Quality Services
1. Research and Development
2. Implementation
3. Support
Effective Marketing Strategies
1. Social Media
2. Company Website
3. Press Releases
Form Partnerships
1. Revenue partnerships with vendors
2. Beta test partners
3. Consider contracted partnerships for:
A. On-site project management B. Software Development
C. Software Interfaces
Effective Finance Models
1. Keep track of sales pipeline to predict
new business.
2. Record rate of contract renewals and
attrition.
3. Estimate total value of contracts landed.
4. Profit and Loss Forecasting
Preclara Investor Presentation
• Headquarters: Coral Gables, Florida
• Employees: 3 FTE’s
• Structure / Entity: Delaware C Corporation
• Founded: 2014
• Sales & Marketing Launch: Q4, 2015
• Platform: Beta-‐stage
• Customers: 40
• Market Acceptance: 40,000 Reports To-‐Date
Preclara Commercial Applications
• Diagnosis of Disease• Predictive Medicine (Risk Determination)
• Genotyping of Specific Disease (to Guide Therapies)
• Pharmacogenomics (Optimize Drug Therapies)
• Carrier Screening
• Newborn Screening
• Forensic Testing
Typical Reimbursement Codes
• Beckwith-‐Wiedemann: methylation and copy number analysis 81402
• Beckwith-‐Wiedemann: CDKN1C sequencing 81404
• Beckwith-‐Wiedemann: prenatal diagnosis 81202, 81265, 81404
• Beckwith-‐Wiedemann: familial mutation 81401, 81403
• Cancer Gene Panel 81479
• Familial Adenomatous Polyposis 81201
• FAP: MYH Full Sequencing 81406
• Familial Adenomatous Polyposis 81201
• FAP: APC or MYH Familial Mutation 81202, 81403
Genetic & Healthcare Industry Needs
• Detect Disease at Earlier Stage (easier and less expensive to treat effectively)
• Stratify Patients into Groups (enables selection of optimal therapy)
• Reduce Adverse Drug Reactions (early assessment of individual drug responses)
• Improve Selection of Biochemical Targets (for new drug discovery)
• Reduce Time, Cost, and Failure Rates (for clinical trials)
Challenges in Genomic Testing
• Vast Volumes of Data, Computationally Intensive
• Require Specialized Knowledge & Staff
• Current Methods for Analysis Require Dedicated Staff
• Often Results Format Do Not Support Specific Clinical Decisions
Preclara Genomic Diagnostics Provides:
• Robust Computational Infrastructure
• Genetic and Genomic Diagnostics to Support Clinical Care
• Detailed Analysis of Sequence Information (DNA, RNA)
• Higher-‐Level & Complex Clinical Laboratory Diagnostic Tests
Bioinformatics Market: $13 Billion*(2018) • 2014: $8.3B+
• 2015: $9.3B+
• 2016: $10.4B+
• 2017: $11.6B+
• 2018: $13 Billion+
PreClara Competitive Advantages
• Pure Computational Solution
• Lab Technology Neutral
• Unlimited Genetic Test Field
Competition
CAPABILITIES Preclara LabCorp Trans Genomics. Neo Genomics Foundation
Pure Computational Solution Yes No No No No
Support Unlimited Genetic Tests Yes No No No No
Lab Technology Neutral Yes No No No No
Genetic Online Reporting Yes No No No Yes
Genetic Interactive Reporting Yes No No No Yes
Comprehensive Newborn Screens Yes No No No No
Clinically Actionable Reporting Yes Yes Yes Yes Yes
Single Specific Genetic Tests Yes Yes Yes Yes Yes
Preclara Projected Operations 2016 - 2020*
.
2016 2017 2018 2019 2020
Total Revenue $1,034,409 $2,542,280 $7,342,192 $15,824,191 $34,782,951
Gross Profit $672,365 $1,652,482 $4,772,424 $10,282,724 $22,608,918
EBITDA ($720,709) ($2,813,584) ($4,517,608) $(727,468) $9,391,396
Number of Customers (Blended) 70 145 301 650 1320
Number of Tests 5,000 15,090 49,030 99,500 254,600
* 16 Month Deployment of Funds (to Cash-‐Flow Positive)**
Preclara Executive Team
Management Summary
CEO
Jack Karabees
• 20+ years executing high-growth plans for healthcare technology and service companies • CEO – Consult-A-Doctor, Start-up through Acqusition by Kleiner Perkins-backed
Teladoc
• EVP – eLabor, VC-backed (Lehman, Redpoint), Start-up through Acquisition by ADP. • SVP - Enterprise Project, VC-backed (Microsoft, Brentwood), Start-up to Acq. by
Microsoft.
Chief Science Officer
Dr. Nick Tsinoremas
• 20 years+ Scientific Genomics and Bioinformatics Research and Development • Founding Director and Professor, Medicine, University of Miami
• Senior Director of Computational Genomics, Merck and Co
• Senior Director of Informatics, The Scripps Research Institute
• VP of Genomics Products, DoubleTwist
CTO
Chris Mader
• 20+ years Software Architecture & Design in Genomics & Bioinformatics Applications • Director of Software Engineering, University of Miami Center for Computational Science • Head of Software Engineering, Scripps Florida
• Architect, Agent Search Platform, DoubleTwist
Chief Medical Officer
Klaas Wiirenga, MD
• 10+ clinician and genetic counselor
• Professor of Pediatric, Oklahoma University Health Science Center • Clinical Director, Speciality Clinic, Oklahoma University
• Medical Director, Gentics Program, Oklahoma University Health Science Center • Professor of Medical Genetics, Miller School of Medicine, University of Miami
Series-‐AA Funding Request: $500,000
• Engagement of SalesForce (CRM)
• Engagement of Data.com (Prospect Data Provision)
• Acquisition of Active Industry Lists
• Engagement of HubSpot / Constant Contact (Email Campaign Management & Reporting)
• Establishment of New Web Site & Digital Branding
• Short “Explainer” Video for Web Site and email campaign
• SEO and 3rd Party Lead Generation
- Keyword Analysis Research & Report for Pay-‐per-‐Click (PPC)
- A-‐B Testing: A-‐B Split-‐testing for Google AdWords
- Traditional and Digital Advertising
- Account Maintenance & Reporting of Preclara’s ad campaigns and performance
• Genetic & Healthcare Industry & Channel Network Contact
• Attend Vertical Genetic & Healthcare Channel Trade Shows
Series-‐A Funding Request: $3 Million*
Use Of Funds:
55% Sales & Distribution Expansion 10% Hire Key Management / Personnel
35% Ongoing Platform & Services Development
*16 Month Deployment of Funds (to Cash-‐Flow Positive)**
Very Different Companies
Very Different Businesses
Preclara’s analytical software
provides genetic guidance to
medical professionals based on
standard blood tests. It has just
commenced operations.
Questions
For the audience: Can you tell me what
language the presenters’ software is written in? How it works?
Take Aways
You must be completely customer
oriented.
There are hundreds of details requiring a