How to Make a Complaint Easy Read Leaflet. An information guide

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TO_P_ROV

ID_E_THE

VER_{Y B}_E_{ST CARE}

FOR EACH PATIENT ON EVERY OCCASION If English is not your frst

language and you need help, please contact the Ethnic Health Team on 0161 627 8770

For general enquiries please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897

Jeżeli angielski nie jest twoim pierwszym językiem i potrzebujesz pomocy proszę skontaktować się z załogą Ethnic Health pod numerem telefonu 0161 627 8770

How to Make a

Complaint

Easy Read Leaflet

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How to Make a Complaint

Are you unhappy about the way you have been looked after in hospital?

Do you want to tell someone about it?

This leaflet will tell you how to do this.

How to Make a Complaint

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Do you want to tell someone about it? Are you unhappy about the way you have been looked after in hospital?

Do you want to tell someone about it?

This leaflet will tell you how to do this.

How to Make a Complaint

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The nurses and doctors try to look after you as well

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The nurses and doctors try to look after you well.

If something has happened that you did not like or you were not happy with

Please tell the nurse or doctor as soon as you can.

Your friends and family can help you to talk to the

nurses and doctors.If something has happened that you did not like or you were not happy with

The nurses and doctors try to look after you well.

Please tell the nurse or doctor as soon as you can.Please tell the nurse or doctor as soon as you can. The nurses and doctors try to look after you well.

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Or you can call people at ICAS for help on 0808 802 3000 (free phone)

You can tell the people in the Hospital PALS/ Complaints Department using:

The telephone numbers are: PALS - 0161 604 5897 Complaints - 0161 604 5800

Or you can call people at ICAS for help on

0808 802 3000 (free phone)

You can tell the people in the Hospital PALS/

Complaints Department using:

The telephone numbers are:

PALS - 0161 604 5897

Complaints - 0161 604 5800

You can tell the people in the Hospital PALS / Complaints Department using:

The telephone numbers are: PALS - 0161 604 5897

Complaints - 0161 604 5800

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You can tell the people in the Hospital PALS/ Complaints Department using:

The telephone numbers are: PALS - 0161 604 5897

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In a letter addressed to:The Complaints Dept North Manchester General

Delaunays Road Manchester M8 5RB In a letter addressed to:

The Complaints Dept

North Manchester General Delaunays Road

Manchester M8 5RB

By e mail to: [email protected]

[email protected] By e mail to:

[email protected]

[email protected] In a letter addressed to:

The Complaints Dept North Manchester General Delaunays Road

Manchester M8 5RB

By e mail to: [email protected]

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What do we need to know?

Your name, address and contact telephone number. What happened to you, where and when.

We will try and sort out your problem as soon as we can. We will try to make things better.

We can:

Arrange for someone to talk to you straight away

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We can:

Arrange a meeting with the senior nurses and doctors

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We can:

Arrange a meeting with the senior nurses and doctors

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Or write you a letter

We want to make sure that you get good care and that

you are happy with what we do for you.

If you remain unhappy you can contact the:

Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Telephone - 0345 015 4033 (local rate)

Text phone - 0300 061 4298

email - [email protected]

We want to make sure that you get good care and that you are happy with what we do for you.

If you remain unhappy you can contact the: Parliamentary and Health Service Ombudsman Millbank Tower

Millbank London SW1P 4QP

Telephone - 0345 015 4033 (local rate) Text phone - 0300 061 4298

email - [email protected]

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TO_P_ROV

ID_E_THE

VER_{Y B}_E_{ST CARE}

FOR EACH PATIENT ON EVERY OCCASION If English is not your frst

language and you need help, please contact the Ethnic Health Team on 0161 627 8770

For general enquiries please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897

For enquiries regarding clinic appointments, clinical care and treatment please contact 0161 624 0420 and the Switchboard Operator will put you through to the correct department / service

Jeżeli angielski nie jest twoim pierwszym językiem i potrzebujesz pomocy proszę skontaktować się z załogą Ethnic Health pod numerem telefonu 0161 627 8770

Date of publication: October 2009 Date of review: August 2013 Date of next review: August 2016