Task 1-Bsbhrm405

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BSBHRM40

BSBHRM405 Support the 5 Support the recruitment, selection and induction staffrecruitment, selection and induction staff TASK 1: PLAN FOR RECRUITMENT

TASK 1: PLAN FOR RECRUITMENT

Name: PAOLA ROJAS Name: PAOLA ROJAS

VIOLETA HOYOS VIOLETA HOYOS

COFFEE VILLE COFFEE VILLE

1.

1. J Job desob descrcriptiiption aon and role nd role requrequirirementsements..

Cafe Ville Manager Cafe Ville Manager Melbourne.

Melbourne.

Café Ville are looking for a café manager, you will have worked previously as a Café Café Ville are looking for a café manager, you will have worked previously as a Café

Manager and you are required to play a hands on role on a daily basis within the business. Manager and you are required to play a hands on role on a daily basis within the business. You are someone who works well under pressure and can maintain a calm demeanor You are someone who works well under pressure and can maintain a calm demeanor throughout busy periods. A current drivers license and own transport is favourable. throughout busy periods. A current drivers license and own transport is favourable. You will be responsible and accountable for the following;

You will be responsible and accountable for the following;



 Coordinating the Coordinating the café sccafé schedule, covering hedule, covering different shidifferent shifts if fts if necessary.necessary.



 Serving as the Serving as the lead custlead customer service omer service contact at contact at the café, the café, including answeringincluding answering questions, welcoming customers, and other communications.

questions, welcoming customers, and other communications.



 Responsibility Responsibility for keeping for keeping café café area clean, area clean, neat aneat and orderly.nd orderly.



 Ordering any Ordering any supplies supplies needed needed for the for the café.café.



 Must Must be be highly highly motivated.motivated.

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 Excellent Excellent communication communication and and interpersonal interpersonal skills.skills.



 Excellent Excellent management management and and leadership leadership skills.skills.

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 Good Good organisational organisational skills.skills.



 An undersAn understanding of tanding of food food and bevand beverage operations.erage operations.



 Must be Must be available to available to work four work four weekdays and weekdays and Saturday each Saturday each week.week.



 Social media Social media savvy savvy especially especially with Faceboowith Facebook and k and Twitter.Twitter.



 Bilingual skills Bilingual skills desirable (particularly desirable (particularly Italian, Italian, Greek or Greek or Chinese)Chinese)

The role is full time or part time café manager (working Tuesday- Saturday or The role is full time or part time café manager (working Tuesday- Saturday or Wednesday-Saturday) 7am-5pm.

Saturday) 7am-5pm.

Job Type: Full-time/ Part-time Job Type: Full-time/ Part-time Required experience:

Required experience: At least th

At least three years’ exree years’ exper per ience in:ience in:



 Managing Managing staff, staff, including including training.training.



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Job Location: Job Location:



 Melbourne. Melbourne.

2.

2. RRecruitmeecruitment snt schedulchedule.e.

Milestone: Action Milestone: Action and/or objective and/or objective

Time

Time required required PersonPerson responsible responsible Budget and/or Budget and/or resources resources Complete and Complete and submit the recruit submit the recruit action form

action form

1

1 week week Emma Emma and and Joe Joe Social Social mediamedia (Facebook) (Facebook) $200 $200 Prepare position Prepare position description and description and advertisement advertisement 2

2 days days Emma Emma and and Joe Joe Social Social mediamedia (Facebook, Shop (Facebook, Shop Window) Window) $50 $50 Advertise position

Advertise position 1 week 1 week Emma and Joe Emma and Joe Social mediaSocial media Finalise shortlist of Finalise shortlist of candidates for candidates for interview interview 1

1 week week Emma Emma and and Joe Joe Café Café VilleVille

Interview

Interview 4 4 days days Emma, Emma, Joe Joe andand Rufus Rufus Cafe Ville Cafe Ville Appoint candidate Appoint candidate (make an offer) (make an offer) 2

2 days days Owners Owners and and humanhuman resource

resource

Cafe Ville Cafe Ville Offer

Offer accepted accepted 1 1 day day Owners Owners and and HumanHuman resources

resources

Café Ville Café Ville

3.

3. Coffee Ville job description template.Coffee Ville job description template.

Job title:

Job title: Café manager.Café manager. Salary:

Salary: $931 ($24.50 an hour)$931 ($24.50 an hour) Hours:

Hours:38 hours full-time.38 hours full-time. Location:

Location:Melbourne.Melbourne. Reporting relationship:

Reporting relationship: We are looking for a cafe manager to ensure that anyone of anyWe are looking for a cafe manager to ensure that anyone of any age, gender, cultural background feels

age, gender, cultural background feels welcome to apply.welcome to apply. At least 3 years experience in

At least 3 years experience in managing staff, including training, performanmanaging staff, including training, performance appraisals,ce appraisals, most be highly motivated, excellent communication and interpersona

most be highly motivated, excellent communication and interpersona l skills, excellentl skills, excellent management and leadership skills, good organizational skills, understanding of food and management and leadership skills, good organizational skills, understanding of food and beverage operations and bilingual skills desirable (particularly Italian, Greek or Chinese). beverage operations and bilingual skills desirable (particularly Italian, Greek or Chinese). About coffee Ville:

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CoffeeVille is a family-owned and run café located in Melbourne. CoffeeVille aims to serve CoffeeVille is a family-owned and run café located in Melbourne. CoffeeVille aims to serve quality food and fair trade coffee at a city pace. The café is currently open 7 am

quality food and fair trade coffee at a city pace. The café is currently open 7 am – –5 pm,5 pm, Monday to Friday.

Monday to Friday.

CoffeeVille has been experiencing consistent growth in

CoffeeVille has been experiencing consistent growth in sales and numbers of sales and numbers of customerscustomers over the last two years. This growth has led to a need for a second floor manager who is over the last two years. This growth has led to a need for a second floor manager who is able to manage customer complaints, take responsibility for higher

able to manage customer complaints, take responsibility for higher level café operationslevel café operations and manage staff performance.

and manage staff performance.

Purpose of position: Purpose of position:

We have a manager but he is not

We have a manager but he is not there on Fridays, there on Fridays, the café does not run as sthe café does not run as smoothly.moothly. The owners of the café have also decided to start opening on Saturdays, and would like to The owners of the café have also decided to start opening on Saturdays, and would like to have at least one manager working from Monday to Saturday to improve the quality of have at least one manager working from Monday to Saturday to improve the quality of services and make our customers happy.

services and make our customers happy. Responsibilities and duties:

Responsibilities and duties:

The café manager and leader who has passion, enthusiasm and personality to manage all The café manager and leader who has passion, enthusiasm and personality to manage all aspects of our busy social enterprise Café located in Melbourne. The varied role includes aspects of our busy social enterprise Café located in Melbourne. The varied role includes menu planning and ordering; day to day operational and staff management, building and menu planning and ordering; day to day operational and staff management, building and nurturing relationships with our loyal and

nurturing relationships with our loyal and busy customers; developing the catering aspectbusy customers; developing the catering aspect of the business; managing suppliers; financial management, budgeting and POS handing. of the business; managing suppliers; financial management, budgeting and POS handing. Key responsibilities:

Key responsibilities:

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 All aspects All aspects of day of day to day to day operational management operational management of the of the café.café.

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 Ensure Ensure consistently consistently excellent excellent customer customer experience.experience.

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 Achieve Achieve daily/weekly daily/weekly sales sales targets.targets.

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 Lead on all Lead on all aspects oaspects of daily sf daily staff management, taff management, from roster from roster planning, training planning, training andand coaching and quality control to

coaching and quality control to ensure consistently high standards of dailyensure consistently high standards of daily operations.

operations.



 Oversee the Oversee the daily menu, daily menu, food quality food quality control and control and food prep.food prep.

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 Manage from oManage from of house f house responsibilities and responsibilities and lead the small lead the small team creating a team creating a smoothsmooth and harmonious café atmosphere.

and harmonious café atmosphere.

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 End of End of day duties, day duties, cash cash handing, sales handing, sales reporting and reporting and banking procedures.banking procedures.



 Calmly (and Calmly (and with a with a cracking good scracking good sense of huense of humor), manage mor), manage the daily the daily surprises,surprises, dramas and unplanned hiccups that occur with any busy café and social enterprise. dramas and unplanned hiccups that occur with any busy café and social enterprise.



 Cover all Cover all the roles durinthe roles during breaks and g breaks and illness includiillness including food prep and ng food prep and baristabarista responsibilities.

responsibilities.

Academic and Trade Qualifications Academic and Trade Qualifications

Tools and technologies. Tools and technologies.

Managers need to be familiar with the equipment that is used in the preparation of food Managers need to be familiar with the equipment that is used in the preparation of food and beverages in their particular place of business. However, they also need to be and beverages in their particular place of business. However, they also need to be familiar with office equipment such as computers, phones

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Education and training. Education and training.

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 Bachelor of business majoring in managementBachelor of business majoring in management 

 Proficient on a computer; familiar with software programs Proficient on a computer; familiar with software programs such as Microsoft Word,such as Microsoft Word,

Excel, Outlook. Excel, Outlook.

Work experience and Skills. Work experience and Skills.

Experience Skills

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 Previously Previously a a café café manager.manager. 

 AtAt least 3 years’ experience in:least 3 years’ experience in: - Managing staff, including training - Managing staff, including training - Performance appraisals.

- Performance appraisals. 

 Coordinate Coordinate with with customers customers and and staffstaff on daily basis, forward any issues of on daily basis, forward any issues of concern to senior management. concern to senior management. 

 Monitor Monitor and and supervise supervise thethe attendants and ensure quality attendants and ensure quality delivery of customer services. delivery of customer services. 

 Knowledge Knowledge en en social social media.media.



 Relevant qualifications in operatingRelevant qualifications in operating

small business. Financial and small business. Financial and performance managemen

performance management t skills. Fiveskills. Five years’ experience.

years’ experience.



 Excellent Excellent customer customer service service skills.skills. 

 Time Time management management andand prioritisation.

prioritisation. 

 Persuasion Persuasion Working Working underunder pressure.

pressure. 

 Initiative Initiative and and motivation.motivation. 

 Resilence Resilence

Personal qualities and behavioural traits. Personal qualities and behavioural traits. -Must be highly motivated.

-Must be highly motivated.

-Excellent communication and interpersonal skills. -Excellent communication and interpersonal skills. -Excellent management and leadership skills. -Excellent management and leadership skills.

- An understanding of food and beverage operations. - An understanding of food and beverage operations. - Social media savvy especially with Facebook

- Social media savvy especially with Facebook and Twiter.and Twiter. - Bilingual skills desirable (particulary Italian, Greek or Chinese) - Bilingual skills desirable (particulary Italian, Greek or Chinese) Employee

Employee name: name: ... Signature:

Signature: ... ... Date: Date: ... Manager

Manager name: name: ... Signature:

Signature: ... ... Date: Date: ... Performance review period: Every 3 months.

Performance review period: Every 3 months. Next review date: March 5

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4.

4. A Adverdvertistisement ement templtemplateate..

Selected advertisement channel/s Selected advertisement channel/s

Newspaper

Newspaper classifields classifields Facebook Facebook Café Café noticeboardnoticeboard Classifields

Classifields online online Café Café window window Industry Industry newsletternewsletter

Reasons for selected advertising channels: Reasons for selected advertising channels:

We decided selected Facebook because is a social media and the people spend most of We decided selected Facebook because is a social media and the people spend most of their time on Facebook. The 80% of all internet users use Facebook and they use it daily. their time on Facebook. The 80% of all internet users use Facebook and they use it daily. Facebook advertisement is the most targeted form of

Facebook advertisement is the most targeted form of advertisement, you can adviseadvertisement, you can advise people by age, interest, behavior and location.

people by age, interest, behavior and location.

Facebook is cheapest, fast, measurable, can drive off-line

Facebook is cheapest, fast, measurable, can drive off-line sales, can engage the websitesales, can engage the website visitors and is in real time.

visitors and is in real time. We decided selected a café

We decided selected a café window advertising because all the customers can see window advertising because all the customers can see and ifand if they know about somebody that need job they are going to said about it, and also they can they know about somebody that need job they are going to said about it, and also they can talked about the place and try to help the owners to find a good employee.

talked about the place and try to help the owners to find a good employee. All the pe

All the people thaople that are walking t are walking around around the café dthe café don’t have on’t have to entranto entrance becauce because they case they cann see the advertisement outside and also the advertisement could be seen during the night see the advertisement outside and also the advertisement could be seen during the night when the café is close.

when the café is close.

Job ad- Café Manager Job ad- Café Manager

●

● Café ManagerCafé Manager ●

● Coffee Ville- MelbourneCoffee Ville- Melbourne ●

● $931 ($24.50 an hour)$931 ($24.50 an hour) ●

● February 5February 5thth₂₀₁₈₂₀₁₈

●

● This is a big opportunity that you can not lose if you want to grow in your professionThis is a big opportunity that you can not lose if you want to grow in your profession “Transcendent values such as trust and integrity are literally translated into income, “Transcendent values such as trust and integrity are literally translated into income, benefits and prosperity”

benefits and prosperity”

Please email your confidential CV to Emma Belcastran,

Please email your confidential CV to Emma Belcastran, [email protected]@gmail.com for furtherfor further information.

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Caf

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manager

5

thth

_{of December}

Emma, Joe and Rufus

Each member of the panel should make notes (on a separate sheet) and score each Each member of the panel should make notes (on a separate sheet) and score each applicant. Scores should then be added up and used when making a decision.

applicant. Scores should then be added up and used when making a decision.

The panel should also decide which questions will be asked by each member of the panel. The panel should also decide which questions will be asked by each member of the panel. Scoring

Scoring – – applicant’s answers should be scored as follows:applicant’s answers should be scored as follows:

0

0 No answer given or answerNo answer given or answer_{completely irrelevant. No}_{completely irrelevant. No} examples given

examples given

2

2 _{Some points covered, not all relevant.}_{Some points covered, not all relevant.} Some examples given

Some examples given

4

4 Good answer. Relevant information.Good answer. Relevant information._{All or most points covered. Good}_{All or most points covered. Good} examples.

examples.

1 1

A few good points but main A few good points but main issues missing. No issues missing. No examples/irrelevant examples examples/irrelevant examples given. given. 3 3

Some pints covered. Relevant Some pints covered. Relevant

information given. Some examples given information given. Some examples given

5 5

Perfect answer. All points addressed. Perfect answer. All points addressed. All points relevant. Good Examples. All points relevant. Good Examples.

Weighting

Weighting_–_– questions can be weighted 1 ( questions can be weighted 1 ( low importance) or 2 (high importance) to low importance) or 2 (high importance) to reflect their overallreflect their overall importance to the position.

importance to the position.

Questions and weighting

Question categories

Question categories QuestionsQuestions

Applicant’s responses Applicant’s responses <Complete in

Task 2>

Weight Weight

(1-2)

2) Score Score (0-5) (0-5) TotalTotal

Work history

Work history 1. What experience do you1. What experience do you

have? have?

2. What did you like or 2. What did you like or dislike about your previous dislike about your previous job?

job?

Education and training

Education and training How does your experienceHow does your experience_{and education quality you}_{and education quality you}

for this job? for this job?

Personality, motivation Personality, motivation

and character and character

Are your characters Are your characters motivations realistic and motivations realistic and believable?

believable? What has the most What has the most satisfying moment in your satisfying moment in your life been?

life been?

Total score (skills and Total score (skills and knowledge)

knowledge)

Develo pan interview guide

Job title

Date and time of interview

Selection panel

pplicant

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Applicant answer Applicant answer <Complete in Assessment <Complete in Assessment Task 2> Task 2> Weight Weight (1-2)

2) Score Score (0-5) (0-5) TotalTotal How much notice do

How much notice do they have to give? they have to give?

When can they start? When can they start?

Can you list your Can you list your

strengths? strengths?

Total score (skills and Total score (skills and knowledge)

knowledge)

Referee contact details: Referee contact details: Complete in

Complete in Assessment Assessment task 2task 2

Now give the applicant an

Now give the applicant an opportunity to ask any questions that they might hopportunity to ask any questions that they might have andave and answer them.

answer them.

<Make notes of questions asked here in

<Make notes of questions asked here in Assessment Task 2>Assessment Task 2>

Ending the interview: Ending the interview:

●

● Thank the applicant for attending thThank the applicant for attending the interview.e interview.

● Let them know what happens next i.e. when you will be making your decision and how ● Let them know what happens next i.e. when you will be making your decision and how you will be letting them know the

you will be letting them know the results (applicants who have attended the interviewresults (applicants who have attended the interview should be made aware of your decision either way).

should be made aware of your decision either way).

ollow up questions ollow up questions