D
OXEE
REGIONAL
CASE
EXAMPLE
– MODENA / E
MILIA
R
OMAGNA
D
OXEE
NOW
We
Doxee
headquarters are located in the town of
Modena, Emilia – Romagna (Italy).
We are, first and foremost, engineers and innovators in
the traditions of a region that is famed for its
technological excellence and engineering prowess
having produced such global icons as Ferrari,
Lamborghini, Maserati, Pagani and Ducati.
Who we are and What we do
Doxee delivers cloud-based solutions and
services for
•
Customer Communication
Management (CCM)
•
Legal Archiving
& Electronic Invoicing
for business enterprises and service
providers worldwide.
Doxee’s mission is to enable enterprises to build long-term and mutually beneficial
Doxee
is a leading multinational company in
Information and Communication Technologies (ICT)
with offices in Europe and North America, with 130
employees aged 32 on average
We manage communications
Statements
Bills & invoices
Checking, Saving accounts
Mortgage accounts
Brokerage accounts
Family Trusts
401(K)
IRAs, Roth IRAs
Utilities
Credit Cards
Telecom services
Internet services
SBA loans
Correspondence
New subscriber welcome kits
Explanation of Benefits (EOBs)
Email alerts, reminders
Regulatory notices
1099s, tax reporting
Investment fund prospectuses
Corporate policy changes
Credit Card rate changes
Promotion
Variable-data marketing campaigns
Multi-play cross-marketing
Coupons (Print & Electronic)
Brochures, flyers & inserts
Fund raising
… in a multimedia innovative approach
Statements
Bills & invoices Checking, Saving accounts Mortgage accounts Brokerage accounts Family Trusts 401(K) IRAs, Roth IRAs Utilities Credit Cards Telecom services Internet services SBA loans Correspondence
New subscriber welcome kits Explanation of Benefits (EOBs) Email alerts, reminders Regulatory notices 1099s, tax reporting Investment fund prospectuses Corporate policy changes Credit Card rate changes
Promotion
Variable-data marketing campaigns Multi-play cross-marketing Coupons (Print & Electronic) Brochures, flyers & inserts Fund raising Direct mail campaigns
Call to action / gateway s Marketin g Navigation/ drill down
from Transpromo
… to Interactive
… up to 1 to 1 video
Utilities
Financial Services
Telecom
Industry
Doxee in numbers
Documents, emails,
sms, reports processed
and delivered every year
End users and
subscribers reached
every year
Enterprise customers
worldwide
2008 2009 2010
2011 2012 2013
9.5 11.3 12.1 15.1
17
Revenues (M€)
18,4
Doxee Enterprise Communication Platform
Doxee Enterprise Communication Platform
gives enterprises and managed service
providers an end-to-end, 360-degree solution for managing all customer interactions
across all channels.
Designed from the ground up as a Software-as-a-Service (SaaS) solution, Doxee
offers a choice between a private cloud (in-house) vs. a public cloud deployment.
Employing Rich Internet Application (RIA) interfaces coupled with an enterprise-grade
security model on top of a highly scalable service architecture, Doxee platform comes
ready out of the box for mission-critical applications.
Value chain evolution
The Customer Communication Value Chain - before
ENTERPRISE
PRINTING
CONSUMER
PROVIDER
NATIONAL POSTAL
OPERATOR
•
Just mandatory information
•
No customer orientation
•
Just paper based communication
Value chain evolution
ENTERPRISE CONSUMERPhisycal
Channel
PRINTING PROVIDERS NATIONAL OR PRIVATE POSTAL OPERATORSDigital Channels
WEBMOBILE
VIDEO
INTERACTIVE
Value chain evolution
ENTERPRISEPhisycal
Channel
Digital Channels
NATIONAL OR PRIVATE POSTAL OPERATORS PRINTING PROVIDERS WEB MOBILE VIDEO CONSUMERThe Customer Communication Value Chain - Evolution
A NEW RING IN THE CHAIN
Value chain evolution
ENTERPRISEPhisycal
Channel
Digital Channels
NATIONAL OR PRIVATE POSTAL OPERATORS PRINTING PROVIDERS WEB EMAIL MOBILE VIDEO INTERACTIVE CONSUMERThe Customer Communication Value Chain - Evolution
MULTISOURCING AND COMPETITION
•
QoS enhancement
•
Cost reduction
Value chain evolution
ENTERPRISEPhisycal
Channel
Digital Channels
NATIONAL OR PRIVATE POSTAL OPERATORS PRINTING PROVIDERS WEB MOBILE VIDEO CONSUMERThe Customer Communication Value Chain - Evolution
MULTICHANNEL AND MULTIMEDIA
Magic Quadrant for Customer Communications
Management Software - Karen M. Shegda,
Kenneth Chin, Pete Basiliere - 26 November
2013 - G00251841
•
Gartner has identified Doxee
as a
“Visionary”
in its
first-ever Magic Quadrant for
Customer Communications
Management Software (CCM).
•
Doxee is the only provider in
the CCM arena that offers and
delivers E2E CCM capabilities
as a service; in fact over 90%
of Doxee’s annual revenue
comes from Cloud CCM
Gartner describes
Visionaries
vendors that “are
forward-thinking and technically focused. For example, their CCM
products may have unique capabilities, or they may set the
market's direction through their innovation and product
development”.
Gartner points out three keys areas that are Doxee’s
strength:
• a native, pure SaaS platform;
• a strong customer focus
• a unique licensing and pricing model
Doxee and competition
HP – USA $112.3 Mld Emp. 330.000 GMC – Svizzera €1,095.5 Mld Emp. 5.900dati Neopost - Francia
EMC - USA $23.2 Mld Emp. 60.000
Pitney Bowes - USA $3.9 Mld
Emp. 16.000
Adobe - USA $4.055 Mld. Emp. 11.800
Aia Software – Paesi Bassi Fatt. n/d Emp. n/d Xerox – USA $21.4 Mld. Emp. 140.000 Oracle – USA $37.2 Mld. Emp. 120.000 FIS – USA $ 6,1 Mld Emp. 37.000
Open Text – USA $1.4 Mld.
Emp. 8.200
Isis Papyrus – Austria Fatt. n/d
Emp. 300
Cincom Systems - USA Fatt. n/d
Emp. 700
Sefas Innovation – Francia € 11 Mil. - Emp. 90
(Docapost)
Doxee - Italia € 18.4 Mil Emp. 130