Taking back control of your Cloud Service life cycle

Taking back control of your

Cloud Service life cycle

Think BIG, start small to drive your portfolio to business innovation

Erik van Busschbach

IT

New Style of IT

- Core Qualities

Connected

Intelligence

Operate Secure

Enterprise Agile

Service Centric

Multi Source

IT

Deliver Right Service, Right price, Right time

Centered around Strategy to Portfolio

Connected

Intelligence

Operate Secure

Enterprise Agile

Service Centric

Multi Source

Business Services

Application Services

Infrastructure Services

IT

Control the end to end service life cycle

Deliver the right service, right price, right time

For business and IT

initiatives to be

successful, they must

provide business

value in a continuous

and sustainable way!

Internal budget driven monopolist

“Controlling the spend within the budget”

In- or external IT service provider

offering cost per service

IT needs to turn outward and regain the control

Is IT loosing control of IT?

85%

of Line of Business

Departments have

adopted non IT

approved business

applications

2

82%

of employees use

one or more

non-approved SaaS

applications to do

their jobs

1

35%

of procurement for

cloud services is

"rogue" spending

3

1

_{Frost & Sullivan. The New IT:}

Managing and Delivering Services

in a Multi-Vendor Environment.

2013.

2

_{Frost & Sullivan 2013 Cloud User}

Survey

3

_{IDC Worldwide Outsourcing Services}

2014 Top 10 Predictions

(e.g., not using formal corporate IT

decision-making channels and

policies)

Reasons Line of Business Employees Utilize Non-Approved Applications (Shadow IT)

Why do LoB decision makers turn to “shadow IT” ?

Recognizing the symptoms

Operations: “Development is always asking for a

different configuration at the last moment

Why can’t they reuse the same standard platform?

Line of Business: “I am looking for a service, but what

I get is products – I’m not an IT expert

Why can’t IT take an customer point of view?

Development: “We want to move faster, but it takes

operations weeks to provision the platforms we need

Why can’t they be quicker?

“Value in a product or service is not what the supplier puts in.

It is what the customer gets out and is willing to pay for.” (Peter Drucker)

CIO Office: “ We do what the business asks for, but

when we deliver it, its not what they need

Are your customers happy

with the services you put on

the menu?

You have to perform better in order to survive

Innovation

70%

30%

Operations

Average

Best in class

70

%

30

%

Go in the right direction with fact-based decisions

?

Innovation

Increased shift in spending on

cloud-based outsourcing vs traditional

Standardize to accelerate business innovation

53%

33%

47%

67%

2017

2012

Cloud Suppliers

Other Suppliers

IDC Worldwide Outsourcing Services 2014 Top 10 Predictions

Engineer to Order

Management for optimal investment returns

Create the flexibility to change course and improve

Confirm IT’s value with the

business to align priorities

Office of the CIO

Ability to Control and get

things done right

Program Management Office

Analyze options and

command portfolio

investments accordingly

Enterprise Portfolio Management

Focus on the right direction

and Create the right things

Enterprise Architecture Office

Create

Command

Confirm

Impacts felt across the organization…

41%

47%

49%

62%

of projects fail to deliver the

expected business value and ROI

of projects fail to meet their goals

Project suffered budget overruns,

due to desire to do more than

possibly can be delivered

47% apps had

higher-than-expected maintenance costs

impacting innovation

Create

Command

Confirm

Core use cases

Service Value Management

Confirm what the business values and measure

satisfaction to optimize budget allocation

Service Portfolio Management

Control the IT portfolio lifecycle investments and

execution for hybrid service delivery

Service Model Management

Create service catalog, service blueprint, manage

service roadmap for lifecycle traceability

Control the end to end service life cycle

Service Value Management

Service Portfolio Management

Service Model Management

Confirm

Command

HP Software Solution

Create

Command

Confirm

Control

Insight driven hybrid service delivery

HP Executive Scorecard

HP Program & Project Mgnt

Center (= PPMC)

HP Application Portfolio

Management

(= PPMC+APM)

HP Enterprise Maps

(+ UCMDB+UD)

Think BIG, start small

Create

Command

Confirm

Control

Stakeholder buy-in from CIO and direct staff is critical success factor

Approach 1

Service Catalog Assessment

Approach 2

Unified Experience

• Consumer-oriented shopping experience

• Seamlessly integrated to internal and supplier

services

A Menu of IT services

• A menu of services that business users

understand

• Service Map structure and scope aligned to

Business customers

• Defining the relationship between:

• Services and Business functions/processes

• Services and Business Organization

• Services and customers/service consumers

Service Map

Service brochures

Service Portal

Approach 2 -

Service Health Assessment…

Service Health

Discovery

Workshop

Service Health

Phase 0

Implementation

Service Health

Implementation

Service Health

Process Centric

Service Centric

Category

Customer Satisfaction

Plan (S2P)

(includes Finance + Architecture)

Build/Develop+Onboard

Deliver (R2F)

Operate (D2C)

Control (GRC)

Discover

your own journey

IT

Connected

Intelligence

Operate

Secure

Enterprise

Agile

Service

Centric

Multi

Source

HP Supplier Integration Transformation Workshop

HP IT Management Transformation Workshop

HP Converged Security Transformation Workshop

HP Enterprise Agile Transformation Workshop

HP DevOps Transformation Workshop

HP Service Health Assessment

HP Service Catalog Assessment

Transformation Workshop

What it is

• A complete IT transformation journey in only a day!

• Build IT Management transformation roadmap to success

• Unique, slide-free and interactive!

Shape a service centric IT Management vision

• Business and IT priorities in the IT Management context

• HP IT Management solution portfolio

Participants

• CIO and/or senior staff or initiative owners (5- 8 persons)

• 2 - 3 senior HP Consultants, HP Sales

Location

Customer feedback

“The best presentation in comparison to other vendors.”

– Andey Peshiy, CIO, Kievstar Ukraine (Telecommunications)

“It is more then a modernization, it completes my dream as a CIO.”

– Dennis Chen, CIO, Shin Kong Financials Holding & Life Insurance Co., Ltd. (Financial Industry)

“Got a good overall view. Like the process and the breadth of information received.”