Kendall H. Cortelyou-Ward, PhD
University of Central Florida4000 Central Florida Blvd Orlando, FL 32816-2205
407-823-2639 Kendall.C.Ward@ucf.edu
Education
Ph.D. 2007. Public Affairs: Healthcare Administration. University of Central Florida, Orlando, Florida
Major Field: Public Affairs with specialization in Healthcare Administration Dissertation Topic: The Effect of Work Environment on the Career Commitment of
Registered Nurses in Florida: A Sample of Hospital Nurses MS-HSA. 2002. Masters of Science in Health Sciences-Health Services
Administration.
University of Central Florida, Orlando, Florida. BS. 2000. Human Resource Development.
University of Florida, Gainesville, Florida.
Summary of Accomplishments
• 20 Refereed Publications (Updated 12/3/2013) • 1 Book Chapter
• 19 Presentations
• $215,850 Extramural Funding (Co-PI) • $4.3 Million External Resources Secured • 7 years program director experience • 28 committees chaired or served
Academic Positions Held
2014-present Associate Professor & Program Director Health Care Informatics, Department of Health Management & Informatics, College of Health and Public Affairs, University of Central Florida, Orlando, Florida.
2010-2014 Assistant Professor & Program Director Health Care Informatics and MS Health Services Administration (2012), Department of Health Management & Informatics, College of Health and Public Affairs, University of Central Florida, Orlando, Florida.
2010-2013 Director of Workforce Development,
University of Central Florida Regional Extension Center, University of Central Florida, Orlando, Florida.
2008- 2010 Instructor, Undergraduate Program Director, & Interim Graduate Program Director Health Care Informatics, Department of Health Management & Informatics, College of Health and Public Affairs, University of Central Florida, Orlando, Florida.
2007-2008 Instructor, & Undergraduate Program Director, Department of Health Management & Informatics, College of Health and Public Affairs, University of Central Florida, Orlando, Florida.
2006-2007 Instructor, Health Services Administration, Department of Health Professions, College of Health and Public Affairs, University of Central Florida, Orlando, Florida.
2002-2006 Adjunct Instructor, Health Services Administration, Department of Health Professions, College of Health and Public Affairs, University of Central Florida, Orlando, Florida.
Courses Taught
Undergraduate Courses:• Organization and Management of Health Agencies I • Organization and Management of Health Agencies II • Long Term Care Administration
• Epidemiology
• Health Services Administration Internship • Health Care Automation
Graduate Courses:
• Health Care Informatics and Information Technology • Health Care Services Management
• Seminar on Health Care Informatics and Enterprise Management • Scientific Inquiry
• Human Resources in Healthcare • Services Management in Healthcare • Health Care Informatics Capstone
Awards and Honors
Teaching Incentive Program Award, 2011Refereed Articles Published
20. White-Williams, Unruh & Cortelyou-Ward (2015). Hospital Utilization After a
Telemonitoring Program: A Pilot Study. Home Health Care Services Quarterly, 34 (1), 1-13.
19. Noblin, Cortelyou-Ward, Servan (2014). Cloud Computing and Patient Engagement: Leveraging Available Technology. The Journal of Medical Practice Management. 30(2) 89-93.
18. Penoyer, Cortelyou-Ward, Noblin, Bullard, Talbert, Wilson, Schafhauser, Briscoe (2014) Use of Electronic Health Record Documentation by Healthcare Workers in an Acute Care Hospital System. Journal of Healthcare Management. 59(2) 129-145.
17. Cortelyou-Ward, Noblin, & Kahlon (2013) Competencies for Global Health Informatics Education: Leveraging the US Experience. Educational Perspectives in Health Informatics and Information Management. Winter 2013 : 1-8.
16. Noblin, Cortelyou-Ward (2013) Future Sustainability of the Florida Health Information Exchange. Journal of Cases on Information Technology. 15(3); 1-9.
15. Noblin, Cortelyou-Ward, Cantiello, Breyer, Oliveria, Dangiolo, Cannarozzi, Yeung & Berman (2013) EHR Implementation in a New Clinic: A Case Study of Clinician
Perceptions. Journal of Medical Systems. 37 (4) (online first, page numbers forthcoming)
14. Cortelyou-Ward, Sumner, & Rotarius (2012) Expanding the Definition of an Internship: Embracing Non-Traditional Students. Journal of Health Administration Education, 29 (4) 329-335.
13. Sumner, Cantiello, Cortelyou-Ward & Noblin (2012) Information Sharing Among Health Care Employers: Using Technology to Create an Advantageous Culture of Sharing. Advances in Health Care Management, v. 13, 123-141.
12. Cortelyou-Ward, Noblin, & Williams (2012) Using the Personal Health Record to Improve Health Literacy: A Social Capital Perspective. International Journal of Business,
Humanities, and Technology, 2(3)7-15.
11. Noblin, Cortelyou-Ward, & Cantiello (2012) Utilizing Telemedicine Techniques to Confront Rural Mental Health Care Challenges. Journal of Health & Medical Informatics, S7:001, 1-5.
10. Cortelyou-Ward, Swain, Yeung (2012) Mitigating Error Vulnerability at the Transition of Care Through the Use of Health IT Applications. Journal of Medical Systems. 36(6) 3825-3831.
9. Cortelyou-Ward & Yniguez (2011). Using Monitoring and Controlling in an Electronic Health Record Module Upgrade: A Case Study. The Health Care Manager, 30 (3), 236-241.
8. Noblin, Cortelyou-Ward, & Liu (2011) The Use of Governance Tools in Promotion of Health Care Information Technology Adoption by Physicians. The Health Care Manager, 30(3),250-260.
7. Cortelyou-Ward, Ramirez, & Rotarius (2011) The Shortage of Laboratory Professionals: Implications to the Health Care System. The Health Care Manager, 30 (2), 148-155. 6. Cortelyou-Ward, Noblin & Martin (2011) Electronic Health Record Project Initiation and
Early Planning in a Community Health Center. The Health Care Manager,30 (2)118-124.
5. Noblin, Cortelyou-Ward, & Ton (2011). Electronic Health Records Implementation: Applying the Principles of Monitoring and Controlling to Achieve Success. The Health Care Manager, 30 (1) 45-50.
4. Cantiello, & Cortelyou-Ward. (2010) The American Recovery and Reinvestment Act: Lessons Learned from Physicians who have gone Electronic. The Health Care Manager 29 (4), 332-338.
3. Cortelyou-Ward, K., Unruh, L., & Fottler, M. (2010) “'The Effect of Work Environment on Intent to Leave the Nursing Profession: A Case Study of Bedside RNs in Rural Florida.” Health Services Management Research, 23(3), 185-192.
2. Cortelyou-Ward, Rotarius, Liberman, & Trujillo (2010). Hospital In-House Laboratories: Examining the External Environment. The Health Care Manager, 29 (1)1, 4-10. 1. Rotarius, Trujillo, Unruh, Fottler, Liberman, Morrison, Ross, & Cortelyou. (2002).
Uncompensated Care and Emergency Department Utilization: A Local Study Having National Implications. The Health Care Manager, 21(1), p1-38.
Book Chapters
1. Cortelyou-Ward, Velez-Vazquez, & Rotarius. (2011). The Family and Medical Leave Act (FMLA)-History and Managerial Implications. In C. McConnell (Ed.), The Health Care Manager’s Legal Guide. Sudbury, MA: Jones and Bartlett Publishers.
Refereed Articles Submitted
Noblin, Cortelyou-Ward (2013) Health Literacy and the College Student: Impact of Medical Terminology Course on Intention to Use a Personal Health Record. Submitted to The Patient Experience Journal.
Refereed Presentations
19. Cortelyou-Ward, K., Noblin, A., Shettian, M., Shack-Dugre, J. (2015) Physical Therapist’s Perception of the Use and Efficacy of Mobile Apps to Improve Patient Outcomes. Presented to the 10th Annual AUPHA Academic Forum at HIMSS in Chicago, Illinois. 18. Cortelyou-Ward, K., Noblin, A. (2014) Patient Engagement: Using E-Health to Improve
Outcomes. Presented at American Academy on Communication in Healthcare Conference, Orlando, Florida.
17. Cortelyou-Ward, K and Noblin, A. (2013). “Who Reads It? Clinicians Use of Electronic Documentation in the Acute Care Setting” Presented at the HIMSS Academic Forum, New Orleans, LA March 2013.
16. Cortelyou-Ward, K., J. Sumner, T. Rotarius, and A. Liberman. (2012). Alternative Structures for Health Care Management Internships. Presented at the annual conference of the International Academy of Business and Economics (IABE) in Las Vegas, Nevada in October.
15. Cortelyou-Ward (2012) Developing a New Graduate Program: Coming Out Sane on the Other Side. Presented at the Association of University Programs in Health
Administration in Minneapolis, MN June 2012.
14. Cortelyou-Ward, K., & Noblin, A. (2011) Diminishing Boundaries to Communication within Online Classrooms. Presented at the American Health Information Management Association Academy of Education in San Antonio, TX.
13. Cortelyou-Ward, K. (2010) Establishing a Health Care Informatics Program: UCF One Year Later. Presented at the American Health Information Management Association Academy on Education in New Orleans, LA in July.
12. Cortelyou-Ward, K., Oetjen, R., & Oetjen, D. (2010) Leadership Library: One Year Later. Presented at the Association of University Programs in Health Administration Annual Meeting in, Portland, OR in June.
11. Cortelyou-Ward, K., Oetjen, R., & Oetjen ,D. (2009) Promoting Change in Health Care: Using Technology to Arm Undergraduates with the Necessary Tools. Presented at the Association of University Programs in Health Administration Annual Meeting in, Chicago, IL in June.
10. Oetjen,R., Oetjen, D., & Cortelyou-Ward, K. (2009) Leadership Library: Leveraging Technology to Prepare Tomorrow’s Leaders. Presented at the Association of University Programs in Health Administration Annual Meeting in Chicago, IL in June.
9. Cortelyou-Ward, K., Oetjen, D., & Ramirez, B. (2008) Blue Oceans in Healthcare.
Presented at the Southern Management Association Annual Meeting in St. Petersburg, FL in October.
8. Cortelyou-Ward, K., Fottler, M.,& Unruh, L. (2008) The Effect of Work Environment on Intent to Leave the Profession: A Study of Bedside RNs Presented at the Academy of Management Annual Meeting, in Anaheim, CA in August.
7. Cortelyou-Ward, K. & Oetjen, D. (2008) Pick Your Path: Providing Undergraduate HSA Students with Career Counseling. Presented at the Association of University Programs in Health Administration Annual Meeting in Washington DC. in June.
6. Malvey, D., Oetjen, D., Cortelyou-Ward, K., Ramirez, B., & Rotarius, T. (2008) Distance Education: Linking Education and Practice. Presented at the Association of University Programs in Health Administration Annual Meeting in Washington DC. in June.
5. Cortelyou-Ward, K. (2008) Health Services Administration Internships, Alternatives to Traditional Experiences. Presented at the UCF Faculty Center for Teaching and Learning, in Orlando, FL in May.
4. Cortelyou-Ward, K., Oetjen, D., & Segal, D. (2008) Using Technology to Improve Student Advising Outcomes. Presented at the Florida Summit on Health Sciences Education in Orlando, FL in April.
3. Oetjen, D., Cortelyou-Ward, K., & Segal, D. (2007) Using Technology to Improve Student Advising Outcomes. Presented at the Association of University Programs in Health Administration Leaders Conference in New Orleans, LA in April.
2. Cortelyou-Ward, K., Ludy, J., Morin,R., & Kohn, R. (2007) Disaster Preparedness; An Interdisciplinary Approach Presented at the UCF Faculty Center for Teaching and Learning, in Orlando, FL. in May.
1. Oetjen, D., Oetjen, R. & Cortelyou, K. (2002) “The Real World”- Incorporating Service Learning Into Your Internship Experience”, Association of University Programs in Health Administration, in Las Vegas in June
Invited Presentations
Cortelyou-Ward (2012) We Have to Build It: But Will They Come- Engaging Patients to Meet
Meaningful Use. Central and North Florida Health Information Management System Society in Orlando, FL.
External Grants Awarded
Metcalf, Hamilton, Beltran, Andres, Read, Cazabon, Eakins, Cortelyou-Ward, Cendan, Dexter, Gerber, Voorhees (2013) “3D and Mobile Support for Medical Simulations” Veterans
Health Administration, $129,000 (Co-PI)
Cortelyou-Ward, Noblin, Schack-Dugre (2013). Physical Therapists Use of Mobile Apps to
Improve Patient Outcomes. Center for Innovative Health Care, $5,508.
Cortelyou-Ward, & Krick (2009) “Health Matters” Kellogg Foundation $1,500 (Co-PI) Cortelyou-Ward, Rotarius, Oetjen & Liberman (2008) “Orlando Health: Financial Impact and
Trauma Center Utilization” Orlando Health $83,850 (Co-PI)
Cortelyou-Ward, & Krick (2008) “Health Matters” Kellogg Foundation $1,500 (Co-PI)
Research Monographs
Oetjen, D., Cortelyou-Ward, K., Oetjen., R., Rotarius, T., & Liberman, A. (2008). An Assessment of the Emergency Departments and Trauma Centers of Orlando Health. November. 121 pages (plus, 2 volumes of statistical tables).
Cortelyou-Ward, K., Oetjen, D., Rotarius. T., & Liberman, A. (2008). The Effect of Orlando
Health on the Central Florida Region- A Financial Impact Assessment. September. 62 pages.
External Grant Submissions
Schribber, Salas, Cortelyou-Ward, Andrews, Neff, Noel, Shagrin (2015) I-EQUIP FL Practice Transformation Network. Centers for Medicare & Medicaid Services (CMS),
$27,883,524.00 for 4 years.
Rudman, Cortelyou-Ward, Noblin (2013) Increasing U.S. exports and jobs through the creation of health information management education and workforce standards. Department of Commerce, $1.2 Million
Dexter & Cortelyou-Ward (2010) American Recovery and Reinvestment Act of 2009:
Information Technology Professionals in Health Care: Community College Consortia to Educate Information Technology Professionals in Health Care, $21,000,000 for 2 years.
Cortelyou-Ward, & Oetjen, D (2009) A Healthy Habit Intervention: A Study of Underserved
Elementary School Students $100,000 for 2 years.
Cortelyou-Ward, Oetjen, Oetjen, Ramirez, & Liberman (2009) Repurposing Workers and Creating Career Ladders: Increasing the Informatics Workforce in Florida” $3,300,000 for 2 years
Cortelyou-Ward, Ramirez (2008) “Surveillance and Evaluation for the Statewide Tobacco
Prevention and Control Program” $3,000,000 for 3 years
Cortelyou-Ward & Oetjen (2008) “Effectively Incorporating Turnitin.com into Courses and
Curriculum” $1,500
Ramirez, Cortelyou-Ward, Oetjen, Rotarius, Liberman & Wan (2008) “Collaborative Training Partnership in Epidemiology and Public Health in Paraguay” USAID $300,000
Cortelyou-Ward & Unruh. (2007) “The Effect of Work Environment on Occupational
Commitment and Intent to Leave to Profession” Florida Center for Nursing $15,000
Cortelyou-Ward, Kendall & Jacobs, Diane. (2007) “Critical Jobs in Allied Health Professions”
Florida Department of Education $197,000
Professional Service
Certification Reviewer, Undergraduate Certification Review Committee, Association of University Programs in Health Administration, 2008-present
Member, Central and North Florida Health Information Management System Society Clinical Informatics Initiative Committee Member, 2012
Member, Region D Community College Consortium HITECH Workforce Development Advisory Committee, Region D HITECH, 2010-2012
Member, HIT Curriculum Design Task Force, Association of University Programs in Health Administration, 2010-2013
Member, Advisory Council Central Florida Health Information Technology Initiative, 2010-2013 Member, Certification Criteria Review Committee, Association of University Programs in Health Administration, 2010-2011
Member, Undergraduate Program Committee, Association of University Programs in Health Administration, 2008-2010
Chair, Online Teaching and Technology Faculty Forum, Association of University Programs in Health Administration, 2010-2012
Member, Advisory Board on Health Information Technology Workforce, Office of the National Coordinator, 2010-2011
Chair, Online and Multi-Site Campus Task Force, Association of University Programs in Health Administration, 2010
Chair Elect, Online Teaching and Technology Faculty Forum, Association of University Programs in Health Administration, 2009
Chair, Distance Education Faculty Forum, Association of University Programs in Health Administration, 2008
Committee Member, Nominating Committee, Association of University Programs in Health Administration, 2009
Reviewer, Journal of Health Administration Education, 2010-present Member, Academy of Management, 2008-present
Member, Health Information Management Systems Society 2009-present Member, Society of Human Resources Management 2007-present
Member, Southern Management Association, 2008- present Reviewer, Academy of Management Annual Meeting, 2008
Reviewer, Southern Management Association Annual Meeting, 2009 Reviewer, Southern Management Association Annual Meeting, 2008
University Service
Member, Graduate Policy Committee 2014-presentMember, UCF Downtown Academic Planning Committee 2014-present Member, Mobile/eTextbook Committee, 2013
Member, Vice Provost Search Committee, 2012
Member, Regional Extension Center Vendor Selection Committee, 2010-2012 Member, Undergraduate Research Council 2009
Chair, Florida State University System Common Program Prerequisites Committee 2008 Member, University Assessment Committee 2004-2006
Member, SACS Reaffirmation Committee 2004-2006
College Service
Member, Teaching Incentive Program Committee, 2015 Chair, Teaching Incentive Program Committee, 2013 Member, COHPA Graduate Council 2009- present Member, COHPA TIP Criteria Review Committee, 2012 Member, COHPA Graduate Appeals Committee 2012 Member, Undergraduate Affairs Committee 2006-2010 Chair, Divisional Review Committee 2005-2006Member, College of Health and Public Affairs Faculty Council 2004-2006
Department Service
Chair, Health Care Informatics Faculty Search Committee 2014-2015
Member, Annual Evaluation Standards and Procedures Committee 2014-present Member, By-Laws Committee 2014-present
Program Director, Health Services Administration Graduate Program, 2012-present Program Director, Health Care Informatics Graduate Program, 2010- present
Member, Health Services Administration and Health Information Management Search Committees, 2012
Member, Department Chair Search Committee, 2012 Member, Department Chair Search Committee, 2011
Interim Program Director Health Care Informatics Graduate Program, 2008- 2010
Program Director Health Services Administration Undergraduate Program, 2007- 2010 Director, Health Services Administration Undergraduate Internship Program 2007-2010 Member, Health Management & Informatics Budget Committee 2010-2011
Liaison, Faculty Center for Teaching and Learning 2008-2010
Advisor, Health Services Administration Student Association, University of Central Florida, Orlando, FL, 2006-2009
External Funding Secured
Cortelyou-Ward, $2.2 million in software from Computech City to support Health Care Informatics program.
Cortelyou-Ward & Laney, $90,000 from Workforce Central Florida to support Health Care Informatics Students
Cortelyou-Ward, $1.2 million in software from NCG Medical to support the Health Care Informatics program
Cortelyou-Ward, $10,000 in scholarship funds to support Health Care Informatics students
Academic Administrative Experience
Associate Director, Academic Services, College of Health and Public Affairs, University of Central Florida, Orlando, Florida.
August 2004-2006
Coordinator, Academic Support, Department of Health Professions, University of Central Florida, Orlando, Florida.
March 2002-August 2004.
Graduate Teaching Assistant, Department of Health Professions, College of Health and Public Affairs, University of Central Florida, Orlando, Florida. January 2001-March 2002.
Graduate Research Assistant for Aaron Liberman, Ph.D. and Mary Lou Brunell Department of Health Professions, and Center for Community Partnerships. College of Health and Public Affairs, University of Central Florida, Orlando, Florida. January 2001-March 2002.
Consulting
Cortelyou-Ward (2013), EHR Value Study, Health Information Management System Society (HIMSS), Senior Analyst
Rotarius, T., Liberman, A., Cortelyou-Ward, K. (2011), The Effects of Orlando Health on the Central Florida Region- A Re-Assessment of Financial Impact.
