HR & Payroll Services

Our partnerships with large government entities, multi-nationals and small to medium enterprises; has shown us the continual challenge is finding, managing and retaining the best talent. We are Asia Pacific’s largest provider of HR Business Process Outsourcing (BPO) solutions and with over 20 years of talent management experience; we drive best people management. We are delivering the finest global end to end Talent

Management Solutions through a people first philosophy and culture.

Our promise is to help your organisation be more successful in how you manage your talent and enable them to realise their full potential, for the betterment of the organisation and themselves. As an Australian Stock Exchange listed company with annual revenues in excess of $300 million, over 40 global offices and 1,700 people we are large enough to deliver world’s best practice, with a quality culture that is focused on your individual needs.

To find out more more visit talent2.com

It has been Talent2’s experience with

our clients that organisational success

starts and finishes with talented people.

Talent

acquisition

RPO

Competency

assessment

Hosting

Payroll

managed

services

Career

management

Content

development

HR consulting

Talent

Management

Solutions

e-recruitment

Salary

packaging

Time and

attendance

Leave

administration

Payroll

management

Training

and HR

development

e-learning and

management

performance

OH&S

workers

comp

Commitment

budgeting

Decision

support

Web self

service

Workforce

optimisation

Talent2

|

At Talent2 we

are passionate

and focused on:

Identifying,

selecting and

employing the

best people

Managing

and retaining

the best people

Developing

and improving

talent success

HR & Payroll

Value Proposition

Talent2’s integrated Talent Management

Solution caters for the full talent lifecycle

and a core element is our comprehensive

range of HR and Payroll Services.

Talent2 can economically deliver an integrated HR & Payroll solution for large and small employee populations, across multiple countries – or provide single service solutions without the expense of an entire ERP system.

Where many service providers often try to pigeonhole clients into a specific system, we work with you to identify your exact needs and desired outcomes and select the appropriate services from our BPO Toolbox to provide a best fit solution.

We offer the flexibility to mix and match services, so whether you are seeking cost efficiencies, improved functionality, global reporting, greater employee self service – a combination or all of these elements, Talent2 can meet your unique requirements.

» The largest coverage in Asia Pacific and

the Middle East servicing 30 countries;

» Operational hubs in 10 countries that deliver

unprecedented local knowledge and

redundancy across the Asia Pacific;

» Best in class HR & Payroll services to over 1.2

million client employees in the Asia Pacific;

» Multi-currency, multi-language capabilities

that simplify invoicing and payments;

» A proven and effective transition and

testing regime that minimises project

delays and risk;

» A single contract and SLA that minimises

vendor risk and contract administration;

» A client first approach to sharing best practices

and listening on how we can improve;

» Totally economical and scalable solutions

from 1 to 100,000 employees and beyond;

and

» A true “one stop shop” of HR services across

the region from one provider.

You may be surprised to learn that we are one of the largest HR BPO providers in the region with:

Our methodology

and approach

Procedures/Reporting/Project Management

Business Process Improvement/Change Management

Implementation

Implementation

Planning Study Project TeamTraining Design & BuildConfiguration ConversionData Interfaces AcceptanceTesting ParallelRuns Go Live

» HR & Payroll Services

in 30 countries

» Nearly 3,000 clients

in Asia Pacific

» 575 HR & Payroll staff

» Strong operational

redundancy

» Billing in multiple

Asian currencies

» Mature business

with long term clients

» Local knowledge,

local relationships

» Economically scalable

from 1 to 100,000

Pertinent Facts

APac Service Hubs

» Australia

» Philippines

» China

» Singapore

» Malaysia

» Thailand

» Japan

» Taiwan

» New Zealand » Vietnam

Talent2

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Talent2

service

toolbox

SINGLE REGIONAL ESS/MSS

|

|

KEY CLIENT DRIVERS

FOR OUTSOURCING

Functionality

|

Productivity improvement

Global reporting

|

End to end solution

Risk reduction

|

Cost reduction

Recruitment

|

RPO

|

Learning and training

|

Psychometric assessments

|

Content development

PERFORMANCE

MANAGEMENT

PAYROLL

& LEAVE

E-LEARNING

& TRAINING

HUMAN RESOURCE

INFORMATION SYSTEM

HR/PAYROLL

CONSULTING

MANAGEMENT

BENEFITS

E-RECRUITMENT

TIME & LABOUR

MANAGEMENT

WORKFORCE

OPTIMISATION

CLIENT OUTCOMES

REQUIRED

Sustainable technology

|

Improved services

Lower costs

|

Integrated HR systems

Better functionality

|

Business effectiveness

Talent2

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Talent2

service toolbox

E-Learning and Training

Talent2 offers the most fully featured Learning Management System (LMS) on the market. The system can be fully integrated into Talent2’s secure HRIS solution and is 100% web based. The LMS can positively impact your business by delivering highly targeted training of any kind in a flexible and secure hosted environment. Other features include rapid deployment, total scalability, one click content upload, real time reporting and financial tracking of training events.

Time and Labour

Management

Our state of the art system is designed to drive your business efficiency and save you time and money by automating your award interpretations, generating time transactions with rostering, simplifying employee time capture and linking all of this together for automatic calculations and payments. Our system is fully flexible and capable of seamlessly integrating into other major third party Time and Labour Management systems as required.

Human Resource

Information System (HRIS)

Talent2’s Human Resource Information System (HRIS) provides a depth and breadth of functionality unmatched within the Asia Pacific market.

It’s 12 functional elements can be deployed in any combination and includes HR administration, organisation structure management, time and labour management, remuneration management, plus others and the system is fully scalable and can be country specific.

E-Recruitment

E-recruitment delivers acquisition online, assessment of internal and external candidates against role based competencies and matching of skills, competencies and qualifications within a robust candidate selection framework. The system is globally accessible; web based and can be fully integrated as part of the Talent2 HR & Payroll solution.

Performance Management

Talent2 simplifies performance and talent management by providing an automated and integrated, web based system which helps you to manage individual goals against organisational objectives and strategies to optimise positive business results. Our system will identify and track high-performing employees, increase the quality of employee performance reviews, develop and track critical skills and competencies across your business all through one common HRIS interface.

Payroll and Leave

Management

Talent2 provide the most comprehensive payroll solution with the largest coverage in the Asia Pacific Region. Our payroll solutions are economically scalable whether you have 1 to 100,000 or more employees. We also provide a range of delivery options including licensed, SaaS (hosted) or fully managed service models.

Our services are legislatively compliant in all countries, with multi-language, multi-currency and full end-to-end capabilities that are second to none!

Talent2

service toolbox

HR and Payroll Consulting

operating efficiently?

» Could things be done better, smarter, faster? » How do you find out? Who do you ask?

Talent2 gives you the power by providing you with the right answers to help you optimise your internal systems, processes and people.

Developing key reports to meet your specific business goals are all part of Talent2’s value added services.

Benefits Management

Our Remuneration Planning and Benefits Management capability provides sophisticated salary management, compensation and grading structures, job evaluation and modelling tools. We support expatriate payrolls and can deliver benefits payments, including commission disbursement services and contractor payments.

Workforce Optimisation

Talent2’s Workforce Planning and Intelligence Solution provides business leaders with powerful workforce financial and operational metrics, allowing them to play an active role in their Human

Capital Management. A key benefit of this application is a clearly documented workforce strategy, linking your human resource requirements to your future organisational direction.

Delivery

models

Licensed Delivery Model

Have you considered the option of a licensed solution? Consider the advantages.

Why Licensed?

» You have the Oracle skills in-house

» You are running other Oracle applications and can leverage off the existing infrastructure

» Close alignment with your existing business model

What does a Licensed option provide?

» Full ownership

Benefits for your business

» One off licence cost up front » Maintenance fees paid once a year

Talent2

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Managed Services Delivery Model

Consider the advantages of our Managed Services, the most popular solution for organisations seeking to enhance their HR and Payroll function.

Why Managed Services?

» Allows you to focus on your core business » Lower costs

» Improved efficiency

» The ability to leverage best practice methodologies » Access to specialised skills that are difficult

and costly to maintain yourself » Standardised approach » Consistent supply over time » Service that is accountable

» A strategic solution to the diminishing supply of HR professionals

What does a Managed Service provide?

» Input into the payroll application – Manual, Electronic or Web Self Service

» Maintains statutory knowledge and compliance » Payroll scheduling and processing

» Delivers pay to employees

» Provides payroll reporting and queries

» Provides managers and staff access to information online

» Processes tax and benefit payments » Maintains payroll application

operations and upgrades

» Other functions as agreed and defined

Benefits for your business

» Pay as you go

» Over ten years of experience in delivering Managed Services

» Removal of risk of staff attrition and absence » Greater level of automation

» Known costs

» No infrastructure costs » No upgrade costs

» Disaster Recovery service included

» Increased HR functionality - incorporated into a single database

» Enhanced reporting across the whole organisation » SAS70 Type II compliance

Hosted/Software as a Service (Saas) Delivery Model

Consider the advantages of our Software as a Service (SaaS) solution.

Why ‘Software as a Service’?

» Lower costs

» No requirement to purchase hardware » No requirement to purchase

operating system licences » No specialised skills required

to maintain infrastructure » No additional IT overhead » Improved efficiency » Access to specialised skills

that are difficult and costly to maintain yourself » Standardised approach » Consistent supply over time » Service that is accountable

What does ‘Software as a Service’ provide?

» A fully scalable environment to deploy the Talent2 HRIS

» The full infrastructure for Payroll and HR delivery

» The ability to schedule upgrades to fit your own schedule

» Agreed support hours » High level of availability

» Full disaster recovery infrastructure

Benefits for your business

» Pay as you go » Known costs

» No infrastructure costs » No technical upgrade costs » Disaster recovery service included » Increased HR functionality -

incorporated into a single database » Enhanced reporting across

the whole organisation » SAS70 Type II compliance

We are one of Asia Pacific’s major providers of HR and Payroll Services, but unlike other large HR BPO providers, Talent2 is proud of its Asia Pacific heritage and specialises in delivering services targeted to the requirements within our home region.

We want to be an easy company to do business with and so our commitment to you is simple: » Our ‘Client First’ culture will ensure

your satisfaction with our service delivery and our products

» We promise you excellent value for money and a strong return on your investment » We provide you with our commitment to

quality and continuous improvement

» You’ll appreciate working with our high quality staff who all possess a deep skills base, ensure great communication with you and sound governance at every level of interaction » Benefits to your business are delivered

through our state of the art technology; and most importantly

We deliver what we commit

to you on time, on budget.

Commitment

to clients

Benefit

statement

» Proven implementation methodologies which minimise risk of cost and time overruns

» Local consulting, HR and Payroll expertise familiar with your specific country legislative requirements » High quality, robust and safe IT systems and

networks scaled to meet any growth requirements » Full data security within physically secure

environments with full redundancy and disaster recovery

» Security policies, documentation, protocols and processes compliant with international standards including SAS70 Type II

» Vigorous governance and escalation procedures » Client satisfaction surveys and follow up action

plans to resolve issues

» In-country and regional account management » Reliable and realistic Service Levels agreed

between both parties

» Fast response and resolution times to identified issues

We’re committed to sharing improvements and best practices with you, identified through working with thousands of clients across the region.

Where productivity savings or better ways of completing a function are found, we’ll share the knowledge. Our people will make every interaction with you a positive one, whether it’s helping you with a problem on the phone, providing advice via email or a face to face conversation.

We put people first.

We know that you expect world class service irrespective of the size

or location of your organisation. Talent2 will provide the necessary

systems, processes and knowledge to deliver accurate, on time,

safe and compliant HR and Payroll Services to you by delivering:

Roche Products Pty Limited (Australia) is part of the

international F. Hoffman-La Roche Group, which was

founded in 1896 in Basel, Switzerland. Roche has been

committed to improving the health and wellbeing of

people in Australia for over 60 years.

When Roche Products relocated its Asia Pacific office from Sydney, Australia to China, they also assessed their back office strategy, including payroll services; and subsequently issued a Request for Proposal for Payroll Outsourcing to the market.

Roche specifically required its chosen service provider to ensure full legislative compliance and provide up-to-date information on relevant legislative changes. They also needed to maintain the high level of service delivery to their organisation and wished to continually enhance self-service capability for managers and employees.

These functions are standard to Talent2’s outsourced Payroll Services and Human Resource Information Systems (HRIS) and could be accommodated easily. The overall Talent2 proposal included management of the outsourcing of all payroll functions, from entry through to Payroll Processing and Disbursement Management. The solution was supported by a world-class hosting service with high standards of technical and application support.

By outsourcing their payroll processing to Talent2, Roche was able to achieve savings in time and money, effectively multiply the power of their people and continue to provide the same high level of service to the organisation.

Roche specifically required its chosen service provider to ensure full legislative compliance and provide up-to-date information on relevant legislative changes.

Managed Payroll Services

Since 1969, Taylor’s Education Group, has evolved into one of

Malaysia’s most reputable private education institutions. Consisting

of Taylor’s University and Taylor’s College, Taylor’s students develop

education with a strong global perspective, enabling true contribution

to the development of Malaysia’s economic growth and prosperity.

Taylor’s went to market seeking a human resources solution that would integrate with their learning and talent management software, Cornerstone On Demand; and cater for the groups future expansion.

Shortlisting only two solutions, Taylors selected Talent2. This decision was based on Talent2’s experience across the health, environment & safety and educational sectors in Australia and New Zealand; and the comparable functionality at a fraction of the cost.

Taylor’s was the first Asian University to sign with Talent2, stating that Talent2 offered the most comprehensive and professional vendor presentation evaluated, which catered for what Taylor’s wanted to see and not what Talent2 wanted to show.

The Talent2 HRIS provides Taylor’s with more efficient reporting as well as web enabled services such as e-payslip, an e-expense claim function and richer functionality overall. The next phase of

the implementation will cover several additional HRIS modules, such as Remuneration Planning, Key Performance Investigator, Discoverer Training and Web Self Service.

The system compliments Taylor’s expansion strategy into the markets of Vietnam, Singapore, Indonesia, South Korea and China.

Taylor’s was the first Asian University to sign with Talent2, stating that Talent2 offered the most comprehensive and professional vendor presentation evaluated, which catered for what Taylor’s wanted to see and not what Talent2 wanted to show.

Human Resources Information System

CQUniversity Australia (CQU) is focused on making higher education and

research more readily accessible to all people, especially those who live and

work in Central Queensland. CQU was among the first Australian universities

to provide distance education and are rated as one of the best in Australia

for the overall education experience and graduate starting salaries.

In March 1993, CQU implemented the Talent2 Human Resources Information System (HRIS); primarily using the Personnel Administration, Payroll Management, Leave Administration and Applicant Tracking modules; in support of another system. By 2004, the other system was out of date impeding operations for the university and no longer supported by a vendor.

CQU approved a business case in 2006, to upgrade systems and to perform a health check and data cleanse on both the human resources data and the associated processes. By November 2006, the required infrastructure changes were made and the software application was upgraded to the most current available version. In addition to the standing Talent2 HRIS modules, CQU implemented Talent2’S Web Self Service module, known within CQU as the ‘Employee Self Service Online’ module; and by 2008 tested a major Talent2 software upgrade, subsequently becoming the first university outside of pilot groups to adopt the new version.

CQU subsequently rolled out all modules of Talent2’s HRIS with no required customisation and completed the Beta testing for the product on behalf of the other users. The Talent2 HRIS is recognised as an integral part of the CQU’s core business systems and the single authoritative source of employee information. The web kiosk function provides increased visibility and data availability for organisational management efficiency.

The changes made to CQU’s core application have driven significant time and cost savings benefits in data entry and workflow approval processes:

» Performance Management module: enables CQU managers to schedule and track meetings and has removed a significant manual, paper based system. » Online leave processing: has resulted in the removal

of 12,000 manual leave forms over a 12 month period and an impressive 85% of all leave being booked and approved on the same day.

» Payslips Online: The requirement for printing of payslips and payment summaries has been removed, resulting in a direct full-time equivalent saving of one day per fortnight and employees now receive their payroll details in a timely manner.

» Online Update: CQU employees can now update online details relating to their bank account, status, address and emergency contacts.

Throughout this process, CQU has received

encouragement and support from Talent2 to ensure the relationship continues to grow and strengthen. CQU continues to use the HRIS to its full potential and take on extra functionalities as required.

The Talent2 HRIS is recognised as an integral part of the CQU’s core business systems and the single authoritative source of employee information.

Human Resources Information System

The Disability Services Commission (Disability WA) is the

Western Australian State Government agency responsible

for enhancing opportunities, community participation

and quality of life for people with disabilities.

Supporting an in house human resources department and payroll system engaged valuable resources and Talent2 was approached for a solution that would allow Disability WA to concentrate on their core business of helping the disability community.

A preferred supplier of human resources services to the Western Australian Government, Talent2 was approached based on its own merits and track record. Talent2 has a proven reputation for its handling of the Western Australian Government contracts, based

on the provision of quick award builds, rostering and leave and payroll calculations.

Disability WA consequently engaged Talent2 to provide a robust human resources and payroll solution, human resources and financial software, a staff rostering system and an electronic swipe card interface.

Each implementation commenced with an Implementation Planning Study to confirm all governance, resources and project milestones. Full implementation took approximately six months and

the project was completed on time and on budget. Talent2 continues to offer add-on solutions for improved functionality and increased automation.

The real benefit for Disability WA is that the focus is once again on the people that matter. Talent2’s Human Resources Information System (HRIS) has allowed improved services to the residents of Perth living with, or caring for, people with disabilities.

Talent2’s product is robust and backed by a good service. We know by partnering with Talent2 we can achieve our outcomes. Sam Ciminata and Jacques Jean-Louis

Disability Services Commission

Talent2 HRIS assisting our disability community

Brisbane Catholic Education (BCE) is a learning community

consisting of over 130 schools within the Archdiocese of

Brisbane. BCE is committed to high quality teaching and

learning for more than 64,000 young people enrolled in its

schools and colleges from Prep to Year 12.

To support its 9,500 staff BCE sought a more efficient human resource and payroll system with the ability to allow operational management to remain under the control of BCE. Talent2’s Human Resource Information System (HRIS) was chosen by BCE due to its capability and value for money.

The initial solution included Web Self Service, an online user interface for staff to access human resource and payroll information, as well as the first stages of a Management Reporting System and the Learning Management System.

Talent2 worked collaboratively with BCE to implement the HRIS software and the project partnership focused on transferring operational skills to BCE; with onsite representation for full support throughout implementation. Additional modules have since been added including Occupational Health and Safety and online timesheets for employee completion.

The application has helped to support and engage staff across the multiple site, BCE community and staff have embraced the online system to share valuable data to the business and principals.

As required, the system is under the control of

BCE and continues to be fully supported by the Talent2 Account Management team. BCE are able to make customer service requests via Talent2’s professional response centre.

The relationship between BCE and Talent2 is a strong ongoing partnership with both parties interested in developing and improving the system for greater efficiencies and return on investment to BCE.

The Web Self Service system has proven the most popular way for staff to interact with the application because of its ease of use and accessibility.

Kerry Edwards-Williams Brisbane Catholic Education

Implementation of the Talent2 HRIS

Historically, the arinex payroll department was a one-person operation, making it difficult for leave periods and other absences. The company couldn’t offer any career development for their payroll specialist, which meant attracting quality candidates, was near impossible. arinex approached Talent2 for payroll outsourcing with the key requirements being engagement of a specialist who could provide accuracy, professionalism, quick turnaround and a reliable service at a reduced cost. Talent2 knew its Managed Payroll Processing Service would suit arinex and provided system demonstrations

and client references to showcase its capability. This system was proposed due to its web-based Employee Self-Service functionality and a Deduction Management System, both of which would automate arinex’s processes. Intellectual property around payroll was held by the one person inside arinex, posing immense business risk and Talent2 therefore approached implementation by documenting policies and procedures to replicate payroll requirements. A payroll specialist was also provided to support the existing payroll system during changeover and reduce risk further.

In outsourcing payroll processing to Talent2, arinex now saves approximately 40% of their annual processing costs through reduced personnel and retains full intellectual property on their payroll process. Talent2 has helped arinex to save time and money and multiplied the power of their people to focus on their company goals. Talent2 enjoys a great relationship with arinex.

The clearest assessment that can be made (about the Managed Payroll Processing Service) is that there have been no complaints about the payroll service since the outsource to Talent2. Employees have been able to easily access their information from the web-based self-service and access reports easily. Chris Frawley Manager, Human Resources, arinex, shares

Managed Payroll Service

arinex

arinex is a leading specialist in conferences, events,

incentives and destination management. The business

consists of eight core business units and offers

end-to-end solutions, products and services for the successful

management and delivery of meetings and events.