Lighting
SERViCES
Comprehensive services for lighting solutions that work reliably and provide added value and energy efficiency based on professional support.
Zumtobel Lighting Services
Added value thanks to professional service
A consistently efficient high-quality lighting solution comprises several elements: superior lighting quality and optimum energy savings are just as important in this context as are reli-able service and support. Moreover, these elements are subject to unique changes. Just like the organisation, the people there and their methods of working, visual tasks change continuously as well. Lighting and control systems therefore need to adjust their functions to these changes.
The Zumtobel Services are provided for that purpose, securing a lighting solution's high quality and economic viability for many years. The first step in saving energy is a thorough analysis. The required savings are implemented using efficient LED luminaires and intelli-gent lighting systems. By ongoing energy management, these savings are kept at a high level and can even be increased in many cases.
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Zumtobel Lighting Services worldwide
In 57 countries, we have offices with professional teams including lighting solution consultants, service staff and engineers who operate locally and are perfectly familiar with all aspects of light. For operation and optimisation, too, Zumtobel customers are provided with personal support and professional assistance.
zumtobel.com/service
Zumtobel Lighting Services
Added value thanks to professional service
Basic commissioning
Lighting Management Maintenance
ONLITE Maintenance
Training courses
Lighting Performance Platform
NOW! Light that pays for itself.
Aspiring to provide the best possible light for people and the environment, Zumtobel caters for customers’ requirements individually – especially in the area of service. Divided into various areas and packages, Zumtobel offers professional support as required. All types of services offered can be adjusted to the customer’s individual needs, providing maximum benefits and measurable added value.
5 CONTROL SERVICES CONTROL SERVICES CONTROL SERVICES CONTROL SERVICES LIGHT AS A SERVICE LIGHT AS A SERVICE
Attractive complete package
NOW ! will help you switch to an advanced LED lighting solution with intelligent lighting control without costing you even one extra pound. You need not take care of the replace ment of luminaires nor of commissioning or main-tenance of the system. Far from it: you can even use part of the electricity costs saved in order to reduce current operating costs immediately.
Pages 6 – 9
ideal starting conditions
Zumtobel supports its customers through all stages of a project, starting with professional commissioning of the lighting control and emergency lighting systems. Certified commissioning and service engineers ensure that individual customer requirements are implemented to optimum effect and efficiency.
Pages 16 – 17
Reliable serviced emergency lighting
Statutory maintenance of emergency lighting systems requires plenty of time as well as high-precision work. An emergency lighting maintenance agreement will spare you this task. Well-trained service engineers will take charge of any maintenance work: from checking emergency luminaires through to professional tests and checks of the emergency lighting system.
Pages 18 – 21
Perfectly appropriate settings at all times
A professional lighting control system caters for individual needs – even if the requirements of a building and the people in it change over the course of time. Professional service makes sure your lighting control system will be continuously checked and adjusted if required. This ensures optimised energy efficiency, an increase in lighting quality and a high degree of safety and security.
Pages 22 – 25
Learning from lighting experts
Anyone who understands the way a lighting management system works and needs to be controlled and maintained, can exploit its full energy saving potential. This applies to all people who have to deal with lighting control systems: users, facility managers and service engineers. Zumtobel provides a full range of training courses.
Pages 26 – 29
Valid information on energy consumption
The Lighting Performance Platform is an online solution by Zumtobel which provides consumption data of buildings and rooms at a glance. Perfectly matched to Zumtobel lighting management systems, the monitoring tool points the way to energy-efficient solutions.
Light as a service
immediate profit
Cost savings are higher than the NOW! rate.
no investment
Fixed monthly NOW! rate covers all costs.
no risk
All-inclusive guarantee and maintenance services.
no retrofitting effort
Turnkey project implementation by a team of experts.
NOW! Purchase
never again buy another luminaire!
In the context of NOW! we offer you light as a service. You will receive the best light to perform your tasks, without having to buy any luminaires or having to take care of their operation. Your benefits compared to traditional luminaire purchase at a glance:
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LED
LED
nOW! Light that pays for itself.
nOW! no cost, no risk! All inclusive and turn-key
From design via installation and commis-sioning through to regular maintenance, all tasks associated with the lighting are han-dled under the responsibility of the NOW! team: We take care of your light while you focus on your core tasks.
Operating cost savings
From the first day of commissioning of your new lighting installation, you will save money. Part of the electricity cost saved is for your direct benefit. In this way, you create liquidity for other investments.
no maintenance effort
Time-consuming relamping procedures or luminaire repairs using special tools and causing high personnel cost are a thing of the past. These costs will not be incurred any longer, since maintenance is part of the NOW! agreement.
improved lighting quality
Through innovative LED lighting solutions with specifically matching optics, lighting quality and the perception of light are enhanced. In this way, employees are better able to cope with the tasks incumbent upon them, and errors can be avoided.
Lower CO2 emissions
Through an efficient lighting system and lower energy consumption, CO2 emissions
can be reduced. This means an improved environmental balance and lower CO2
certificate costs.
no problem with prohibited lamps
Inefficient lamps are gradually being taken from the market through the EU's bans on certain lamps. After renovation of the light-ing system, the problem of inevitable refur-bishment will have solved itself. tomorrow
With NOW ! agreement
the day after tomorrow
After expiry of the NOW! agreement
today
CoNvENtioNaL
Immediate profit Future profit
Regular payment Future operating costs Future operating costs C u rr ent op er at ing c os ts
Profit
Profit
NoW!
ratE
new lighting solution 16 222 £ operating costs / year
100 luminaires, Craft 280 W 280 W installed load / luminaire 28 kW installed load / total = 26 760 £ of savings over a period of 8 years Old lighting system 31 666 £ operating costs / year
100 luminaires, HQL with conventional ballast 400 W 480 W installed load / luminaire
48 kW installed load / total
Practical example industry
NOW! agreement more than 8 years
from 9th year Today
31 666 £ annual operating costs
-3345 £
immediate, annual profit
-15 444 £ future annual profit
12 099 £ annual NOW! rate 16 222 £ annual electricity costs 16 222 £ annual electricity costs
nOW! turn-key all-round carefree package
Key calculation data: operating hours: 4500 hours / year (2-shift), electricity rate: 0.12 £ / kWh, 2 % increase per year
Cost trend
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zumtobelgroup.com/now the easy way to enter into a nOW! agreement
1 Quick Scan
A NOW! expert will visit your company and record the key data of the existing lighting installation. The Quick Scan provides a first glance of potential savings in your company.
2 Lighting audit and nOW! design
After having agreed upon a joint declaration of intent, lighting, electrical, installation and maintenance experts will prepare a comprehensive specification and a detailed design schedule for implementation of an individual NOW! solution.
3 implementation
A NOW! agreement comprises all areas: skilled staff will take care of the disassembly and disposal of the old luminaires and lamps; they will deliver and install the new lighting system and commission it.
4 Operation
The full-service package comprises the servicing of the system throughout the contract term, including all maintenance and repair work.
Light as a service
Lighting Performance Platform
In the EU, some 14 percent of all energy consumed are used for artificial lighting, a full 80 percent of which account for professional lighting, while potential energy savings provided by an intelligent and efficient lighting solution, mainly using inno-vative LED luminaires and effective control strategies, are almost as great. The Lighting Performance Platform is an online solution by Zumtobel which provides Zumtobel customers with consumption data of buildings and rooms at a glance. This monitoring tool is perfectly matched to lighting management systems by Zumtobel, monitors energy consumption within a company and shows how to achieve optimum energy efficiency using lighting management.
Maximum energy savings achieved by utilising all potential options 1 Efficient light sources
Operated via an electronic ballast featuring a dimming function, efficient LED luminaires and light sources use the savings potential to optimum effect.
2 Presence detectors
Lighting that is only switched on when it is actually needed is the most frugal of all. Presence detectors make a major contribution to cutting electricity costs.
3 time-based management
By means of calendar entries or daytime entries, the number and burning hours of luminaires that have accidentally been left switched on are reduced.
4 Lighting scenes
By means of application-focused lighting, various visual tasks are taken into account while usually saving energy.
5 Use of daylight
Maximum lighting quality and a major reduction in energy consumption are achieved by using a control system properly based on daylight and appropriate blinds.
Efficient light sources Presence detectors Time-based management Lighting scenes Use of daylight Saving up to
82 %
of energy11
By means of customised strategies for increasing energy efficiency, Zumtobel provides a valuable contribution to a company's eco-balance, actively supporting public and private clients in obtaining green certification for their buildings.
Emerg ency
lu…
Lighting Performance Platform
Innovative Sunburst diagram
Compared to methods using CAD or layout plans, the innovative Sunburst diagram makes visualisation of the building's efficiency easier and more dynamic. The clear, self-building circular chart features intuitive navigation and automatically adjusts to the room situation. In this way, complete buildings and floors, individual rooms and luminaire groups can be actuated and their energy con-sumption analysed. The size and colour coding of the segments allow for a quick overview of consumption as well as the savings achieved in the building's sections. Based on free selection of the period under review, the Sunburst diagram displays both current consumption as well as the exact data from the past.
LPP calculates energy consumption.
Power consumption can be determined without having to install expensive physical meters. These can, however, be retrofitted upon request.
LPP backs up and protects data.
Using state-of-the-art server installations, Zumtobel and its partners assume responsibility for data security.
LPP provides rapid insight.
Due to the unique, intuitive display of the building and consumption data, problem areas are quickly identified, suggesting a solution within a short time.
LPP helps to reduce energy consumption on a sustainable basis.
LLP does more than just indicate energy consumption. Based on many years of lighting management expertise, we also work out suggestions for optimising the lighting solution.
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Zumtobel – Lighting Performance Platform
Emerg ency lu… trai ning cla ss 1 Lo bby Sem ina r 1 trainin g class 2 Coffee kitchen LOg OUt John Sample new building new bui ldin g 1st fl oor new bui ldin g B new build ing gF Storag e gF Ram p Lab B Bic ylce r oom … SSC EFFECtiVE 1409.8 kWh 265.0 tons of CO2 -eq nOMinAL 2454.6 kWh 461.5 tons of CO2 -eq SAVingS 1044.8 kWh 196.4 tons of CO2 -eq tiME WinDOW 20 January 2014 24 January 2014 gUiDED tOUR
All information at a glance: The innovative and dynamic Sunburst diagram facilitates monitoring and optimisation of energy consumption throughout the building.
Energy management cycle
The internationally applicable ISO 50001 Standard specifies the process of sustainable energy management. In order to use energy efficiently, power consumption, its causes and effects need to be permanently monitored and optimised. With the Lighting Performance Platform, LPP in brief, Zumtobel makes these tasks easier, concurrently identifies optimisation potential and helps to provide proof of savings. For LPP customers, Zumtobel additionally carries out the complete system administration – from support and quality assurance through to guaranteed data and IT security.
Lighting Performance Platform
Identifying and utilising savings potential
iDEntiFiCAtiOn
The Sunburst diagram displays con-sumption data in a visually conclusive manner: covering individual periods, nominal consumption compared to effective consumption, as well as potential kWh and CO2 savings.
Individual reports, various types of presentation and periods of review are possible.
ACtiOn
The data collected, their analyses and display form the basis for an informed choice.
We optionally offer you to optimise the control strategies in place and to devel-op new lighting concepts.
DiAgnOSiS
LLP enables you to compare various control strategies and to analyse changes in user behaviour on the basis of time windows that can be flexibly defined.
Optionally available: personalised alarms, e.g. if specific limits are exceeded or in case of hardware fail-ure; e-mail messages with message chains, set-up of reference rooms.
RECORDing
A system fitted with LLP captures all luminaires and components of a light-ing installation as well as effective and nominal consumption without the use of a lighting control system. External power meters can be optionally installed and the measured values displayed visually.
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Lighting Performance Platform system
Day by day, the lighting management system records the complete energy consumption of artificial lighting. The LPP BEETLE transmits this data via a secure IT link to a certified database. Irrespective of the PC hardware used or the operating systems installed, energy consumption data are displayed via personal online access. Periods can be flexibly defined to help with comparisons and analyses.
The complete energy consumption of each individual luminaire including the control components and electronic ballasts is captured via the luminaire settings. In this way, each luminaire works as a separate meter. There is no need to install additional physical meters.
The LPP BEETLE is the heart of the Lighting Performance Platform: it creates the remote access from Zumtobel Service to the customer's installation.
The LPP BEETLE sends the data to a central server where they are saved and displayed.
Personalised alarms and re-portings are optionally available, and additional physical meters can also be installed. The customer is given a personal log-in to access the Sunburst diagram. Secure IT link • 5000 2 years 1 year • 2000 2 years 1 year • 500 2 years 1 year • Remote maintenance
Installation and set-up of LPP BEETLE Energy monitoring
No. of luminaires Term of basic licence Term of extended licence
Basis
Lighting PERFORMAnCE PLAtFORM LPP 500 LPP 2000 LPP 5000
Available upon request: services customised to meet specific project requirements
Lighting MAnAgEMEnt SyStEM ZUMtOBEL Lighting SERViCES EnERgy MOnitORing BACKED-UP DAtABASE
Control Services
Basic commissioning
For more than 50 years, Zumtobel has developed innovative as well as customised lighting solutions. We support our customers not only as regards the proper use of lighting and control systems, but are also available to them as professional partners during all stages of a project – starting with commissioning.
Commissioning on site
Professional commissioning of lighting management and emergency lighting systems by Zumtobel commissioning and service engineers ensures perfect operation from the onset. Our service staff are highly qualified and certified engineers, who regularly update their extensive know-how on the respective Zumtobel systems. Well prepared and backed by a central Service Department, they ensure that the installations of customers throughout the world are commissioned reliably, efficiently and with due precision.
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Perfect starting conditions
Zumtobel service staff members adjust systems and installations so as to perfectly meet the customers' specific requirements. Addressing of the building structure, daylight-based management and blinds management, for instance, are accurately matched to the local situation. Dynamic colour effects create the required effect, and time entries meet the customer's specifications. Another sphere of activities is the professional commissioning of emergency lighting systems in conformity with applicable standards.
Reliable operation
Commissioning is completed by the customer's approval, including a function test and performance monitoring at real-time conditions, among other things. Zumtobel commissioning engineers prepare a detailed project documentation, which is then handed over to the customer.
Control Services
ONLITE Maintenance
Zumtobel takes on all main-tenance tasks: from checking all luminaires through to the test and checks of the emergency lighting system.
In the area of emergency lighting, numerous standards must be complied with – also in terms of maintenance, which must be carried out at least once a year after commissioning. The duty of maintenance falls to the operator, and accord-ing to standards EN 50172 and EN 50272-2, the authorities are entitled to in-spect the maintenance logs and check the installation at any time. Professional servicing of your installation will ensure that it works properly in emergency situations, at the same time reducing follow-up costs and increasing the service life of the entire emergency lighting system.
Within the scope of Zumtobel Services, ONLITE Maintenance also provides preventive maintenance services for predicting and preventing system failures. The services guaranteed to be professional are provided by experts who are amiliar with the system and all its details. Annual maintenance and inspection of the emergency lighting system is carried out in accordance with standards EN 50172 and/or ÖNORM 8002-1, VDE 0108-100, VKF 17-03 d or the standard relevant for the respective country in each case. In an emergency, the VIP Support ensures a quick solution.
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§
Benefits of professional maintenance:
1 Conformity with applicable standards
The maintenance agree-ment gives you as the building owner peace of mind that all legal provi-sions applicable to emer-gency lighting are met.
2 Safety
A properly maintained system reduces any down times of life-saving emergency lighting systems.
3 Prevention
Preventive maintenance provides protection against extensive system failures and repair costs incurred due to faults detected too late.
4 Sense of duty
Properly maintained emergency lighting systems are proof of the building owner's responsibility for staff members and visitors.
“ Thanks to the maintenance services provided by Zumtobel to
our central-battery system we can rest assured that the system
is checked in compliance with all relevant standards. This gives
us peace of mind that the system will work impeccably in an
emergency.”
Urs Zweifel, CEO Zweifel Vinarium, Uster (CH)
MAintEnAnCE OnLitE Gold Silver
Gold OnLitE Maintenance
In addition to the annual emergency lighting system check in compliance with relevant standards, the Gold ONLITE Maintenance maintenance agreement includes checking of all your emergency and escape-sign luminaires. Other benefits are discounts on spare parts and system training courses.
Silver OnLitE Maintenance
With Maintenance ONLITE Silver you may rest assured that the prescribed an-nual tests of your emergency lighting system are performed in compliance with all relevant standards. Regular checks may avert expensive follow-up costs.
Maintenance OnLitE
Maintenance agreements for your emergency lighting
Services provided
Direct access to local Zumtobel hotline
Exclusive access to product-related knowledge base Zumtobel service record with log file
Priorities of handling
Compliance with legal provisions and preventive services Proactive scheduling of annual maintenance
Annual maintenance of control centre
Visual check of emergency luminaires incl. documentation Privileges
Special terms for Zumtobel spare parts
Special terms on standard hourly rates and travel costs
• • • • • • • • • • • • • • •
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MAintEnAnCE OnLitE Gold Silver
The table provides an overview of Zumtobel's services in the sphere of emergency lighting. The scope of services is based on emergency lighting standards EN 50172 and EN 1838. The service package is supplemented by tasks relevant to the maintenance of emergency lighting systems and may slightly differ, depending on the product. All services as well as the number of hours specified apply to the period of one year.
For detailed terms, please refer to the ONLITE Maintenance specification sheet on our web page.
Compliance with legal provisions and preventive maintenance Running the function test
Running the annual system test
Checking and testing the switching logics Software updates, if required
Backup of data and settings
Maintaining Zumtobel system documentation, if required Analysis and initiation of repair measures
Keeping the service record Signed test certificate Instruction to system operator Checking marked escape routes
Additional measures for eBox, CPS and LPS Visual check of ventilation holes and air vents Measuring and logging of ambient temperatures Checking battery pole connections
Measuring and logging of specific battery values Calibration of output circuits
Visual check of emergency luminaires incl. documentation Functional check of emergency and escape-sign luminaires Check for mechanical damage
Checking emergency and escape-sign luminaires for
completeness and place of installation (acc. to system documentation ) Checking emergency and escape-sign luminaires
for visibility and escape direction (acc. to system documentation)
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Control Services
Lighting Management Maintenance
The functions of buildings change continuously, as do the people who work and live in them. This means that the demands made on the lighting solution also change. In order to avoid excessive operating costs or any compromises in terms of lighting quality and safety, the functions and applications of lighting and control systems need to adjust to these changes. The solutions installed in buildings should therefore develop concurrently with the challenges and adjust on an ongoing basis. Regular maintenance and optimisation of the system increase its economic viability, productivity and safety while reducing operating costs and downtimes.
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Maximise the economic viability of your lighting solution:
1 Energy efficiency
A properly maintained system is up to 15 per cent more efficient. We focus all our know-how and our skills on en-suring maximum economic viability of your lighting solution.
2 Lighting quality
Demographic changes and ongoing adjustments in terms of office occupancy and room layout present new chal-lenges in terms of lighting solutions. We make sure light-ing quality is constantly kept at the highest possible level.
3 Safety
A properly working lighting installation is an indispensa-ble prerequisite for safety. Regular checks and mainte-nance work are crucial to ensure safety throughout your building.
Lighting solution's economic viability with Zumtobel Service
Lighting solution's economic viability without service
Lighting Management Maintenance
Overview of services provided through maintenance agreement
Platinum Lighting Management Maintenance
Platinum Lighting Management Maintenance provides checks relating to energy performance, lighting quality and optimisation. The Platinum service package includes the services from the Silver and Gold packages plus additional authori-sations in case of incidents on site as well as unrestricted remote access in order to ensure maximum output of your lighting installation.
gold Lighting Management Maintenance
Gold Maintenance provides for preventive support in the maintenance of your control units and installations. The Gold service package ensures optimum energy efficiency, lighting quality and compliance with the maintenance standards applicable to lighting. It also includes the services from the Silver package.
Silver Lighting Management Maintenance
Silver Maintenance guarantees support for your lighting management system's daily operation.
Your local Zumtobel contact will be pleased to inform you on specific maintenance services offered in your country.
Services
Direct access to Zumtobel experts Knowledge base access Zumtobel service guide
Provision of reactive services Preferential service support Telephone support (hours)
Support by remote access, if available (hours) Preventive services
Annual maintenance (visits) Remote maintenance (hours) Audit energy and lighting quality (visits) Zumtobel platinum certificate
Privileges
Call-out charges discount on standard prices Spare part discount on list prices
Discounts on systems and maintenance training
• • • 4 unlimited unlimited 4 5 2 • • • • • • • 2 5 5 3 4 • • • • • • 2 3 3 • •
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The tables show all services and privileges provided by Zumtobel in the context of Platinum, Gold and Silver Lighting Management Maintenance at a glance. All services as well as the number of appointments and hours specified apply to a period of one year. The scope of services under a Lighting Management Maintenance agreement is based on VDMA standard 241186-5, which specifies the maintenance work required for electrical installations and other technical installations in buildings. The scope is completed by tasks that are relevant for the maintenance of lighting management systems. For detailed terms, please refer to the Lighting Management Maintenance specification sheet on our web page.
“ Zumtobel has proved to be a reliable and competent
partner for building management and maintenance of
our systems. This was the main reason why we decided
to conclude a long-term maintenance contract.”
Building managers Joanneumsviertel, Graz (A), from left to right: Peter Rumpf, Walter Ertl, Martin Schantl, Alois Lostuzzo
Reactive
Support during Zumtobel service office hours Troubleshooting and support diagnostics / addressing Troubleshooting automation programming
Troubleshooting user access rights
Troubleshooting timeline management / lighting scenes Troubleshooting user interface settings
Re-commissioning after device fault
Troubleshooting remote access software and hardware Preventive
Hardware functionality check Automation / programming adjustments
Timeline management / Lighting scene / Sensor adjustments Software updates when required
Data and setting backups Setting adjustments
System documentation updates Access rights management updates Optimization
Functionality changes programming / extensions programming Optimisation support
Optimisation automation programming Energy and lighting quality analysis Energy and lighting quality reporting Standard compliance check System documentation update
Lighting MAnAgEMEnt MAintEnAnCE Platinum Gold Silver
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Control Services
Training courses
When it comes to saving energy, installing an efficient and intelligent lighting solution is just the first step. Eventually it is the responsibility of the building services as well as each individual staff member on site how much energy is saved and which lighting qualities are actually used.
In order to make sure that all users are familiar with the automatic functions of the lighting system and know how to handle these properly, Zumtobel will come to the customer's premises as a first step, providing a hands-on introduction to the lighting management systems' functions and control units. Knowing how to safely handle the lighting management and emergency lighting installations will give the building services staff the flexibility and efficiency required for daily operation of the systems. At the perfectly equipped training centre, facility managers and system engineers will find the perfect conditions to gain insight into the system and also put what they have learned into practice directly at the equipment.
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Users
They are at the centre of our lighting solu-tions. They control the lighting and the blinds. Based on their fundamental under-standing of what control options and individual adjustments are possible, they help to save energy and produce the perfect lighting quality.
the economic efficiency of your lighting solution is influenced by: Facility management
The system managers on site are usually the first to be contacted in case of any enquiries or actual problems. It is their duty to meet the users' requirements at a level as high as possible, reconciling conveni-ence and efficiency.
Service engineers
They know the lighting management and emergency lighting systems in detail, commission them and are able to make individual adjustments. They implement concepts aiming at increased energy efficiency and ensure operational reliability.
“ We have been using systems by Zumtobel for many
years, and regularly attend the training courses offered.
Due the professionally conveyed information, we can
use all the benefits provided by Zumtobel systems.”
Reinhold Stemmer, Boehringer Ingelheim (D), electric workshop coordinator Certified Zumtobel commissioning and maintenance engineer
Zumtobel training courses
Advantage through knowledge
Operating the installation Understanding key functions
Properly handling energy saving functions and daylight
Being aware of the criteria for individual well-being and adjusting the lighting system accordingly Understanding the principle of lighting scenes
Knowing individual control options Managing the installation
Responding to typical questions by users
Technical background know-how regarding the installation Determining system status
Identifying critical states and responding appropriately Classifying errors
System operation in case of errors Exporting information
Changing vital system functions Daily maintenance work Saving vital system data
Changing all important system functions
Basic technical principles of building management systems* Basic technical principles of emergency lighting systems* Field devices fault removal
Providing full system safety
Qualified engineering expert for Zumtobel lighting solutions Full commissioning and maintenance of all Zumtobel systems Regular updates
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We will be pleased to prepare a detailed training plan for you. Please get in touch with your local Zumtobel office.
* Depending on which systems are used, attendants are trained in the basic principles of building management systems or emergency lighting systems, or both.
training location On site at customer's system On site at customer's system On site at customer's system At Zumtobel training centre and on site at customer's system
At Zumtobel training centre and on site.
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
tRAining OBJECtiVES Building user Insider Operator Administrator Service engineer
Zumtobel Lighting Services
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VORARLBERG LANDESMUSEUM, BREGENZ | AT WIFI TEST AND TRAINING CENTRE, KLAGENFURT | AT STYRIAN ECONOMIC CHAMBER, GRAZ | AT
WOLFSON MEDICAL SCHOOL, GLASGOW | UK WORLD BANK HEADQUARTERS, BUCHAREST | RO WÜRTH ITALIA, TERMENO (TRAMIN) | IT
hotel Belvoir, Rüschlikon | Ch Engel Werke, St. Valentin | At
Reykjavík University | iS nordsee restaurant, Kassel | DE
United Arab Emirates
Zumtobel Lighting GmbH 4B Street, Al Quoz Industrial Area Dubai, United Arab Emirates T +971/4 340 4646 F +971/4 299 3531 info@zumtobeluae.ae zumtobel.ae
Romania
Zumtobel Lighting Romania SRL Radu Greceanu Street, no. 2, Ground Floor, sector 1 012233 Bucharest T +40 731 32 1200 welcome.ro@zumtobel.com zumtobel.com hungary Zumtobel Lighting Kft Váci út 49 1134 Budapest T +36/(1) 35 00 828 F +36/(1) 35 00 829 welcome@zumtobel.hu zumtobel.hu
Croatia, Bosnia and herzegovina
Zumtobel Licht d.o.o.
Radnička cesta 80 – Zagrebtower 10000 Zagreb T +385/(1) 64 04 080 F +385/(1) 64 04 090 welcome@zumtobel.hr welcome.ba@zumtobel.com Serbia
Zumtobel Licht d.o.o. Karadjordjeva 2-4 Beton Hala 11000 Belgrade T +381/(0)11 65 57 657 F +381/(0)11 65 57 658 welcome@zumtobel.rs Czech Republic
Zumtobel Lighting s.r.o. Jankovcova 2 Praha 7 170 00 Praha T +420/(2) 66 782 200 F +420/(2) 66 782 201 welcome@zumtobel.cz zumtobel.cz Slovak Republic
Zumtobel Lighting s.r.o Vlčie Hrdlo 1, 824 12 Bratislava welcome@zumtobel.sk zumtobel.sk
Poland
Zumtobel Licht GmbH Sp.z.o.o. Platinium III ul. Wołoska 9a 02-583 Warszawa T +48/(22) 856 74 31 F +48/(22) 856 74 32 welcome@zumtobel.pl zumtobel.pl United Kingdom Zumtobel Lighting Ltd. Chiltern Park
Chiltern Hill, Chalfont St. Peter Buckinghamshire SL9 9FG T +44/(0)1753 482 650 F +44/(0)1753 480 350 uksales@zumtobel.com zumtobel.co.uk
USA and Canada
Zumtobel Lighting Inc. 3300 Route 9W Highland, NY 12528 T +1/(0)845/691 6262 F +1/(0)845/691 6289 zli.us@zumtobel.com zumtobel.us
Australia and new Zealand
Zumtobel Lighting Pty Ltd 333 Pacific Highway North Sydney, NSW 2060 T +61/(2)8913 5000 F +61/(2)8913 5001 info@zumtobel.com.au zumtobel.com.au China
Zumtobel Lighting China Shanghai office Room 101,
No 192 YIHONG Technology Park Tianlin Road, xuhui District Shanghai City, 200233, P.R. China T +86/(21) 6375 6262
F +86/(21) 6375 6285 sales.cn@zumtobel.com zumtobel.cn
hong Kong
Zumtobel Lighting Hong Kong Unit 4319-20, Level 43, Tower 1, Metroplaza, 223 Hing Fong Road, Kwai Fong, N.T. T +852/(0)2503 0466 F +852/(0)2503 0177 info.hk@zumtobel.com india Zumtobel Lighting GmbH 1522, Devika Tower, 6, Nehru Place, 110019 New Delhi T +91/11 4601 2782 info.in@zumtobel.com Singapore
Zumtobel Lighting Singapore 158 Kallang Way # 06-01/02 Singapore 349245 T +65 6844 5800 F +65 6745 7707 info.sg@zumtobel.com Slovenia
Zumtobel Licht d.o.o. Štukljeva cesta 46 1000 Ljubljana T +386/(1) 5609 820 F +386/(1) 5609 866 welcome@zumtobel.si zumtobel.si Russia Zumtobel Lighting GmbH Official Representative Office Skakovaya Str. 17 Bld. No 1, Office 1104 125040 Moscow T +7/(495) 945 36 33 F +7/(495) 945 16 94 info-russia@zumtobel.com zumtobel.ru norway Zumtobel Belysning Hoffsveien 4 Postboks 1025 Hoff 0218 Oslo T +47 22 06 50 50 firmapost@zumtobel.com zumtobel.no Sweden Zumtobel Belysning Birger Jarlsgatan 57 113 56 Stockholm T +46 8 26 26 50 info.se@zumtobel.com zumtobel.se Denmark Zumtobel Belysning Store Kongensgade 118 1264 København T +45 35 43 70 00 info.dk@zumtobel.com zumtobel.dk headquarters Zumtobel Lighting GmbH Schweizer Strasse 30 Postfach 72 6851 Dornbirn, AUSTRIA T +43/(0)5572/390-0 info@zumtobel.info Zumtobel Licht GmbH Grevenmarschstrasse 74-78 32657 Lemgo, GERMANY T +49/(0)5261 212-0 F +49/(0)5261 212-7777 info@zumtobel.de zumtobel.com
Order no. 04 946 360-EN 04/14 © Zumtobel Lighting GmbH Technical data was correct at time of going to press. We reserve the right to make technical changes without notice. Please contact your local sales office for further information. For the sake of the environment: Luxo Light is chlorine-free paper from sustainably managed forests and certified sources.
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