amadeus complete manual

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AMADEUS

RESERVATION

MANUAL

Questions?

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Document control Document control

Security level Security level Company

Company Amadeus Qatar W.L.LAmadeus Qatar W.L.L

Department

Department Training Training ServicesServices Author

Author _{Muhammad Zafar Minhas}_{Muhammad Zafar Minhas} Reviewed

Reviewed by by DateDate

Approved

Approved by by DateDate

Version

Version Date Date Change Change Comment Comment ByBy

&

TICKETING

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Sell Segment Sell Segment... ... 3939 Contact Field Contact Field... ... 4343 Ticket Arrangement Ticket Arrangement... .... 4444 Received From Received From... ... 4545 End of Transaction End of Transaction... ... 4646 Ignore Transaction Ignore Transaction... ... 4747 Canceling Canceling... . 4747 Retrieval Retrieval... . 4848

Retrieving a PNR by Record Locator

Retrieving a PNR by Record Locator ... ... 4848

Retrieving a PNR by Surname

Retrieving a PNR by Surname... .... 4848

Retrieving a PNR by Alphabet

Retrieving a PNR by Alphabet... .... 4848

Retrieving a PNR from Name List Display

Retrieving a PNR from Name List Display... ... 4848

Retrieving a PNR by Flight Number

Retrieving a PNR by Flight Number and Nameand Name... ... 4949

Retrieve specified element in PNR

Retrieve specified element in PNR... ... 4949

Retrieving a PNR by Flight Number

Retrieving a PNR by Flight Number ... ... 4949

Retrieving a PNR from List of Flight Search Display

Retrieving a PNR from List of Flight Search Display... ... 4949

Steps To Create a PNR

Steps To Create a PNR... ... 5050

Display the Availability / Schedule

Display the Availability / Schedule... ... 5050

Sell the Air

Sell the Air Segment/ SegmentsSegment/ Segments... . 5050

Enter the Name

Enter the Name... ... 5050

Enter the Contact Details

Enter the Contact Details... ... 5151

Enter the Ticket Arrangement Option

Enter the Ticket Arrangement Option... ... 5151

Enter the Received From Element

Enter the Received From Element... ... 5252

End Transaction to Save the PNR

End Transaction to Save the PNR ... ... 5252 CHA CHAPTER PTER 6 6 ... ... 5353 General Remark General Remark... ... 5353 Confidential Remark Confidential Remark... .... 5353 Itinerary Remark Itinerary Remark... ... 5353

Other Service Information (OSI)

Other Service Information (OSI)... .... 5454

Special Service Request (SSR)

Special Service Request (SSR)... ... 5555

Special Service Request for FOID

Special Service Request for FOID ... ... 5555

Special Service Request for Passport (APIS)

Special Service Request for Passport (APIS)... . 5656

Secure Flight Passenger Data (S.F.P.D)

Secure Flight Passenger Data (S.F.P.D)... ... 5656

Frequent Flyer

Frequent Flyer ... ... 5757

Creating a Frequent Flyer SSR Element

Creating a Frequent Flyer SSR Element... ... 5858

Advance Seat Req

Advance Seat Requestuest... . 5858

Basic Seat Request

Basic Seat Request – – Non SmokingNon Smoking... ... 5858

Basic Seat Request

Basic Seat Request – – SmokingSmoking... . 5858

Seat Map Display

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5 5 Printing Options Printing Options... ... 6464 History History... .... 6565 History Options: History Options:... ... 6666

History Element Codes

History Element Codes... ... 6767 CHA CHAPTER PTER 7 7 ... ... 6969 Segment Re-Book Segment Re-Book... ... 6969 Copy / Clone PNR Copy / Clone PNR... ... 7070 Individual PNR Security Individual PNR Security... ... 7070

Steps to Creating PNR Security Element

Steps to Creating PNR Security Element... ... 7070

Read Access (R) Read Access (R)... . 7070 Read/Write Access (B) Read/Write Access (B)... ... 7070 No Access (N) No Access (N)... ... 7070 Options Options... ... 7171 Splitting a PNR Splitting a PNR... ... 7272 Steps to Splitting PNR Steps to Splitting PNR... ... 7272 CHA CHAPTER PTER 8 8 ... ... 7676 Amadeus Queues Amadeus Queues... ... 7676 Queue Numbers Queue Numbers... ... 7676 Categories Categories... ... 7676 Date Ranges Date Ranges... ... 7676 Amadeus Queue ty

Amadeus Queue types:pes:... ... 7777

Range Code

Range Code... ... 7777

Queue Count

Queue Count... ... 7878

Queue Display options

Queue Display options... ... 7878

Queue Options Queue Options... ... 7878 Queue Delay Queue Delay... ... 7979 Queue Removing Queue Removing... .... 7979 Queue Ignore Queue Ignore... ... 7979 Placement in Queue Placement in Queue... . 7979 Sending Queue

Sending Queue MessageMessage... ... 7979 CHA

CHAPTER PTER 9 9 ... ... 8080

Amadeus Fares

Amadeus Fares... ... 8080

Fare Quote Follow-Up Entries

Fare Quote Follow-Up Entries... .... 8181

Itinerary Pricing Entries

Itinerary Pricing Entries... ... 8181

AIS Pages for Fare Quote

AIS Pages for Fare Quote... ... 8282

Fare Quote Display - FQD

Fare Quote Display - FQD... ... 8383

Fare Quote Display Explanation

Fare Quote Display Explanation... . 8484

Fare Quote Display Options

Fare Quote Display Options... ... 8989

Fare Quote Notes

Fare Quote Notes... ... 8989

Fare Quote Routing

Fare Quote Routing... .... 9090

Follow-Up Entries after Fare Quote Display

Follow-Up Entries after Fare Quote Display... .... 9090

Currency Conversion Entries

Currency Conversion Entries... ... 9090

Rate Of Exchange

Rate Of Exchange... .... 9090

Excess Baggage Charges

Excess Baggage Charges... ... 9191

Mileage

Mileage... . 9191

Informative Pricing

Informative Pricing... ... 9292

Journey Type Limits

Journey Type Limits... . 9292

Informative Pricing on Command Page

Informative Pricing on Command Page... ... 9393

FQP Options

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Informative Pricing Mask on Command Page

Informative Pricing Mask on Command Page... . 9898

Pricing Mask Explanation

Pricing Mask Explanation... ... 9999

Stopover, Transfers, and Surface in the Mask

Stopover, Transfers, and Surface in the Mask... ... 100100

Informative Pricing Options

Informative Pricing Options... ... 102102

Booking Reservation Designator

Booking Reservation Designator ... .. 103103

Itinerary Pricing

Itinerary Pricing... ... 104104

Pricing conditions apply for Itinerary Pricing

Pricing conditions apply for Itinerary Pricing... .. 104104

Price a PNR

Price a PNR... ... 105105

Price for Single

Price for Single Passenger PNRPassenger PNR... ... 105105

Price Multi-Passengers PNR

Price Multi-Passengers PNR... ... 106106

Price a PNR without

Price a PNR without Creating Ticket Image (TST)Creating Ticket Image (TST)... ... 107107

Itinerary Pricing Options

Itinerary Pricing Options... ... 109109

Amadeus Best Buy Pric

Amadeus Best Buy Pricinging... ... 110110

Amadeus Best Buy En

Amadeus Best Buy Entriestries... ... 110110

Amadeus Best Buy w

Amadeus Best Buy with Automatic Rebookingith Automatic Rebooking... ... 111111

Amadeus Best Buy w

Amadeus Best Buy with Manual Rebookingith Manual Rebooking... ... 114114

Amadeus Best Buy to

Amadeus Best Buy to Display Lowest ApplicDisplay Lowest Applicable Fareable Fare... ... 116116

Best Buy options

Best Buy options... .. 117117

List of Fares

List of Fares... ... 117117 CHA

CHAPTER PTER 10 10 ... ... 118118

Amadeus Central Ticke

Amadeus Central Ticketingting... ... 118118

Area Reporting Plans / Bank

Area Reporting Plans / Bank Settlement PlansSettlement Plans... ... 119119

Ticketing Agreement Table

Ticketing Agreement Table... ... 120120 Electronic Ticketing ... 121 Electronic Ticketing ... 121

Steps To Issue an Electronic Ticket

Steps To Issue an Electronic Ticket... ... 121121

CRYPTIC MODE

CRYPTIC MODE... .. 121121

GRAPHICAL MODE

GRAPHICAL MODE... ... 125125

Steps to Issue Net /Market

Steps to Issue Net /Market /Selling Fare Ticket/Selling Fare Ticket... ... 131131

CRYPTIC MODE

CRYPTIC MODE... .. 131131

GRAPHIC MODE

GRAPHIC MODE... .. 136136

Cryptic Entries to Update TST /

Cryptic Entries to Update TST / Ticketing FieldsTicketing Fields... ... 141141

Display an Electronic Ticket Record

Display an Electronic Ticket Record... ... 143143

E-Ticket Display options

E-Ticket Display options... ... 144144

Status Indicators of Electronic Ticket Record

Status Indicators of Electronic Ticket Record... ... 144144

Void / Cancel an Electronic Ticket

Void / Cancel an Electronic Ticket RecordRecord... ... 145145

Steps to Void/Cancel Electronic Ticket

Steps to Void/Cancel Electronic Ticket... ... 146146

Steps to Void Re-issued Electronic Ticket

Steps to Void Re-issued Electronic Ticket... ... 149149

Revalidation Electronic Ticket

Revalidation Electronic Ticket... ... 155155

Steps for Revalidating an E-Ticket

Steps for Revalidating an E-Ticket... ... 155155 CHA

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Cryptic Entries to update Refund record

Cryptic Entries to update Refund record... .. 195195 CHA CHAPTER PTER 13 13 ... ... 196196 Amadeus Reports Amadeus Reports... ... 196196 Options Options... ... 196196

Transaction Group with QTX Option

Transaction Group with QTX Option... ... 196196

Transaction types with QTC option

Transaction types with QTC option... ... 196196

Query Report Query Report... ... 197197 Summary Report Summary Report... .. 197197 Daily Report Daily Report... ... 197197 Item Report Item Report... ... 198198 Printing Report Printing Report... ... 198198 Transaction Report Transaction Report... .. 198198 CHA CHAPTER PTER 14 14 ... ... 199199

Amadeus Quick Refer

Amadeus Quick Referenceence... ... 199199

Sign- In / Sign-Out Sign- In / Sign-Out... ... 199199 Decode / Encode Decode / Encode... ... 199199 Conversion Conversion... ... 199199 Help Help... ... 200200

Amadeus Information Pag

Amadeus Information Pageses... .. 200200

Availability / Schedule /Timetable

Availability / Schedule /Timetable... ... 200200

Follow-Up Entries for Availability /Schedule / Timetable

Follow-Up Entries for Availability /Schedule / Timetable... ... 201201

Flight Information

Flight Information... ... 201201

Sell Air Segment

Sell Air Segment... .. 202202

Name Field

Name Field... ... 202202

Contact Field

Contact Field... ... 202202

Ticket Arrangement Field

Ticket Arrangement Field... ... 202202

Received From Field

Received From Field... ... 202202

End Transaction

End Transaction... .. 202202

Retrieval PNR

Retrieval PNR... ... 203203

Minimum Connecting Time

Minimum Connecting Time... ... 203203

Frequent Flyer

Frequent Flyer ... ... 203203

Advance Seat Req

Advance Seat Requestuest... ... 203203

Other Service Information - OSI

Other Service Information - OSI... ... 203203

Services Required - SSR

Services Required - SSR... ... 204204

Cancellation

Cancellation... ... 204204

Change Segment Data

Change Segment Data... ... 204204

Retrieve History Retrieve History... .. 204204 Remarks Remarks... ... 204204 Replicate PNR Replicate PNR... .. 204204 Split PNR Split PNR... ... 205205 Claim PNR Claim PNR... ... 205205 Printer / Printing Printer / Printing... .. 205205 Past Date PNR Past Date PNR... .. 206206

Manual Ticket Number

Manual Ticket Number ... ... 206206

Timatic

Timatic... ... 206206

Queues

Queues... ... 206206

Bank Settlement Plan

Bank Settlement Plan... ... 206206

Fare Quote Display

Fare Quote Display... ... 207207

Follow-Up after Fare Quote Display

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Currency Conversion

Currency Conversion... ... 207207

Excess Baggage Charges

Excess Baggage Charges... ... 207207

Rate Of Exchange Display

Rate Of Exchange Display... ... 208208

Informative Pricing

Informative Pricing... ... 208208

Itinerary Pricing

Itinerary Pricing... .. 208208

Insert /Update TST Information (Cryptic Entries)

Insert /Update TST Information (Cryptic Entries)... ... 209209

Printing Ticket

Printing Ticket... ... 210210

Display Electronic Ticket Record

Display Electronic Ticket Record... ... 210210

Voiding an Electronic Ticket Record

Voiding an Electronic Ticket Record... ... 210210

Refunding an electronic ticket

Refunding an electronic ticket... ... 211211

Reprint ITR

Reprint ITR... ... 211211

Document Report Display

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CHAPTER 1

CHAPTER 1 Introduction to Amadeus Selling Platform

Introduction to Amadeus Selling Platform

The Amadeus Selling Platform is a comprehensive browser-based front office The Amadeus Selling Platform is a comprehensive browser-based front office platform designed specifically for travel

platform designed specifically for travel agents.agents. Amadeus Selling Platform (

Amadeus Selling Platform (VistaVista) offers you a graphical interface to the) offers you a graphical interface to the Amadeus system making it easier for you to sell travel, increase your Amadeus system making it easier for you to sell travel, increase your productivity and focus on

productivity and focus on delivering great customer service.delivering great customer service.

Designed using the latest web technology, the intuitive graphical interface Designed using the latest web technology, the intuitive graphical interface enables both new and expert users to make the most out of the Amadeus enables both new and expert users to make the most out of the Amadeus system.

system.

The Graphic page provides intuitive access to familiar Amadeus host The Graphic page provides intuitive access to familiar Amadeus host functionality for any agency. To complete a transaction, click on a button and functionality for any agency. To complete a transaction, click on a button and fill in the blanks. You can book and price flights, reserve hotel rooms and fill in the blanks. You can book and price flights, reserve hotel rooms and cars, and view information on a full range of travel services. Pop-up cars, and view information on a full range of travel services. Pop-up instructions and explanations guide the novice user.

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Launch Selling Platform

To launch the Amadeus Selling Platform Application, Start internet explorer To launch the Amadeus Selling Platform Application, Start internet explorer and enter the URL (

and enter the URL (http://amadeusvista.comhttp://amadeusvista.com)) The Welcome page will display as:

The Welcome page will display as:

Click

Click on on link link at at the the left left of of the the screen screen to to initiate initiate the the applicationapplication for sign-in.

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Sign In

In the Sign-In window, enter your agent sign details and

In the Sign-In window, enter your agent sign details and password. Selectpassword. Select the work areas you would like to sign in to and click on

the work areas you would like to sign in to and click on sign in icon.sign in icon.

You can also sign-in in

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Click on

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Sign-In / Sign-Out on command page

Two type of sign modes use in Amadeus are: Two type of sign modes use in Amadeus are: 1.

1. Sign in to production modeSign in to production mode JIJI 2.

2. Sign in to training modeSign in to training mode JJJJ Sign in to first available area, enter

Sign in to first available area, enter

JI0402ZM/GS

Explanation:

Explanation: JI

JI Sign in transaction codeSign in transaction code 2345XY

2345XY Agent signAgent sign /GS

/GS Slash followed by the duty codeSlash followed by the duty code

Duty Codes

AS

AS Agent sell (travel agents only)Agent sell (travel agents only) PRPR ProgrammerProgrammer CE

CE Customer engineerCustomer engineer RCRC Space controlSpace control GS

GS General sales agentGeneral sales agent SUSU SupervisorSupervisor PD

PD Pre/post departure agentPre/post departure agent TRTR TTY reject agentTTY reject agent For each terminal there are six work areas. When agents share a terminal, For each terminal there are six work areas. When agents share a terminal, each agent can work independently in a different area. When one agent uses each agent can work independently in a different area. When one agent uses a terminal, that Agent can use all six work areas. The areas are identified as a terminal, that Agent can use all six work areas. The areas are identified as A, B, C, D, E

A, B, C, D, E, and, and FF..

Sign Options

Sign-in entry to the

Sign-in entry to the first available area:first available area: JIJI 0001AA0001AA / GS/ GS

Sign-in to work area A :

Sign-in to work area A : JIJI AA 0001AA / GS0001AA / GS

Sign-in to multiple areas:

Sign-in to multiple areas: JIJI AA//BB//FF0001AA/GS0001AA/GS

Sign-in to all work area:

Sign-in to all work area: JIJI ** 0001AA / GS0001AA / GS

Sign-in with password

Sign-in with password JIJI 0001AA/GS0001AA/GS ––

Display the status of work areas:

Display the status of work areas: JDJD

Re-displ

Re-display the ay the Sign-in message:Sign-in message: JBJB

Sign-in to Practice Training:

Sign-in to Practice Training: JJJJ0001AA0001AA / GS/ GS

Sign-out of the current active area:

Sign-out of the current active area: JOJO

Sign-out of the specific area:

Sign-out of the specific area: JOJO BB Sign-out of multiple work areas, with the same agent:

Sign-out of multiple work areas, with the same agent: JOJO AA//CC//FF Sign-out of all work areas:

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If you have a PNR displayed in a particular area, the system displays the If you have a PNR displayed in a particular area, the system displays the message PNR Present

message PNR Present –– Please Finish or Ignore. You must ignore or endPlease Finish or Ignore. You must ignore or end transacts the PNR before you can sign out.

transacts the PNR before you can sign out.

The Amadeus system scans all signed-in terminals at 30-minute intervals. If The Amadeus system scans all signed-in terminals at 30-minute intervals. If you have not performed a transaction on your terminal within the last 30 you have not performed a transaction on your terminal within the last 30 minutes, the terminal is

minutes, the terminal is automatically signed out.automatically signed out.

Move between Areas

When you sign in to more than one area, you can move from one to another When you sign in to more than one area, you can move from one to another by entering

by entering JMJM Followed by the work area you Followed by the work area you want to Move to.want to Move to. For example:

For example:

JMB

If you want to move to another area where more than one agent is signed in If you want to move to another area where more than one agent is signed in to the same Terminal, enter

to the same Terminal, enter JMJM and the last two letters of your sign.and the last two letters of your sign. For example:

For example:

JM

XY

Move between Work Areas Options

Sign in to another work area:

Sign in to another work area: JXJX CC Move to a specific work area:

Move to a specific work area: JMJMBB Move to a work area by agent Sign:

Move to a work area by agent Sign: JMJM AAAA Suspend a work area

Suspend a work area temporarily:temporarily: JSJS

NOTE:

Please don’t share your password with any one nor leave a written trace of it, Please don’t share your password with any one nor leave a written trace of it, Sign-out of your account when you leave your desk, Change your password Sign-out of your account when you leave your desk, Change your password at least every

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Status of Work Areas

To display Status of the

To display Status of the work areas of Sign-In, Enter:work areas of Sign-In, Enter:

JD

System Response:

Explanation: Explanation: 8CB2B00F

8CB2B00F Terminal numberTerminal number DOH1A0980

DOH1A0980 Office idOffice id AGY

AGY Pseudo city code as a Pseudo city code as a travel agencytravel agency TM

TM Time since last transaction in this areaTime since last transaction in this area MOD

MOD PRDPRD for production, orfor production, or TRNTRN for practice trainingfor practice training SG

SG Last two characters of agent signLast two characters of agent sign DT

DT Duty codeDuty code LG

LG Language codeLanguage code TIME

TIME System time display (24:24hr clock) (12:12hr clock)System time display (24:24hr clock) (12:12hr clock) QCAT

QCAT Queue category used for agent sign sortingQueue category used for agent sign sorting ACT

ACT Active queueActive queue Q

Q Active categoryActive category STATUS

STATUS Status of Sign-inStatus of Sign-in NAME

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Command Recall/History

Command recall is a function that allows

Command recall is a function that allows you to re-display your previous Entries.you to re-display your previous Entries. Tran

Transacsactiotion n Cod Cod DesDescricriptiptionon RE

RE To recall your last entryTo recall your last entry RE

RE22 To recall the entry you To recall the entry you made before last entrymade before last entry

The History function tab allows you to

The History function tab allows you to view what entries you have made:view what entries you have made:

System Response: System Response:

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Office Profile Display

Every Amadeus terminal is associated to an office id. The office id is Every Amadeus terminal is associated to an office id. The office id is structured as follows, For Example office id:

structured as follows, For Example office id: DOHDOHQR QR 22900900 Explanation:

Explanation: DOH

DOH City or airport code for City or airport code for terminal locationterminal location QR

QR Corporate code for airline, travel agency, hotel, car, etc…Corporate code for airline, travel agency, hotel, car, etc… 2

2 Corporate qualifier code as travel Corporate qualifier code as travel agencyagency 0

0 -- System user airlinesSystem user airlines 66 - Tour provider- Tour provider 1

1 - - Participating Participating airlinesairlines 77 - Surface provider- Surface provider 2,3

2,3-- Travel agenciesTravel agencies 88 - Other provider- Other provider 4

4 - - Hotel Hotel providerprovider 99 - Wholesaler- Wholesaler 5

5 - - Car Car providerprovider 900

900 Office numberOffice number

The office profile is the security record which controls many functional The office profile is the security record which controls many functional features at office level. An office profile record is attached to each existing features at office level. An office profile record is attached to each existing office id. Many transactions check the office Profile for security reasons. To office id. Many transactions check the office Profile for security reasons. To display your own office profile, enter:

display your own office profile, enter: PVPV To display the office profile for

To display the office profile for another office, enter:another office, enter:

PV / DOHQR2120

(Office Id) or(Office Id) or

PV / 65209896

(IATA Number)(IATA Number)

“

“UU

ANC

UU””

field

field of the office profile indicates the office has Authority

of the office profile indicates the office has Authority

to issue tickets.

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Customised Itinerary/Invoice message

There are 40

There are 40 customicustomised itinerary/invoice message lines. They must besed itinerary/invoice message lines. They must be stored individually.

stored individually.

To update this field, enter, for

To update this field, enter, for example:example: PVU/C01-TEXT

PVU/C01-TEXT

To delete the text in

To delete the text in this field, enter:this field, enter:

PVU/C01-'01'

'01' is the line number, betweenis the line number, between 0101 andand 4040.the text can be.the text can be 1-611-61 characterscharacters long.

long.

To add office opening hours (0800

To add office opening hours (0800 –– 2000 SAT2000 SAT –– THU)THU) PVU/OOH- 0800, 2000:761234

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CHAPTER 2

CHAPTER 2 Amadeus Help

Amadeus Help

Online help contains a detailed description of all the entries that can be used Online help contains a detailed description of all the entries that can be used in the Amadeus central system. Online help is intended to provide you with in the Amadeus central system. Online help is intended to provide you with the most up to-date support in the use of The Amadeus central system. The the most up to-date support in the use of The Amadeus central system. The information it contains is immediately updated as soon as functional information it contains is immediately updated as soon as functional enhanceme

enhancement is made nt is made to the syto the system. stem. You can You can display help display help Information Information anyany time, even before you sign in to the system, by entering:

time, even before you sign in to the system, by entering: HELPHELP oror HEHE You can also access help in the following ways:

You can also access help in the following ways: -- By Subject indexBy Subject index

-- By Transaction codeBy Transaction code

-- By Quick pathBy Quick path

The main subject index provides quick paths to various subjects. For The main subject index provides quick paths to various subjects. For example, the fares subject Contains over 20 pages dealing with various example, the fares subject Contains over 20 pages dealing with various aspects of

aspects of fares. fares. To access thTo access the index for the "Fe index for the "Fares” Subjecares” Subject,t, Enter:

Enter:

HE FARES

The index provides a list of all the pages contained in that subject, and how The index provides a list of all the pages contained in that subject, and how to get to each page. For Example, to go to the introduction Page,

to get to each page. For Example, to go to the introduction Page, Enter:

Enter: GPGP INTINT

You can display help on every transaction code used in the Amadeus system. You can display help on every transaction code used in the Amadeus system. To request help for A

To request help for A Transaction, enter:Transaction, enter: HEHE (transaction code)(transaction code) For example:

For example:

HE FQD

To access help pages, you have a choice of quick path

To access help pages, you have a choice of quick path entries, which all beginentries, which all begin with:

with: HEHE

You can find some of these quick paths listed in the main help index, or in You can find some of these quick paths listed in the main help index, or in thethe alphabetica

alphabetical index, or l index, or within a page. within a page. For example the For example the quick Paths that quick Paths that can becan be used to access help on ticketing are:

used to access help on ticketing are: HE HE TICKETINGTICKETING HE HE TICKETTICKET HE HE TICTIC

If you make a mistake in an entry, the system displays an error message. If If you make a mistake in an entry, the system displays an error message. If this happens, you can Display online help for the transaction Code that you this happens, you can Display online help for the transaction Code that you entered incorrectly by entering:

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If your error involves a multiple element entry, Amadeus displays the help If your error involves a multiple element entry, Amadeus displays the help page for

page for the first the first Transaction coTransaction code used de used in the Enin the Entry. try. The information The information in ain a help page usually begins with an example of the basic entry you can use for help page usually begins with an example of the basic entry you can use for that application.

that application.

A table of contents follows which lists the sections in the page and indicates A table of contents follows which lists the sections in the page and indicates how to display them. For example, to move to the section starting on line how to display them. For example, to move to the section starting on line 106, enter:

106, enter: MSMS106106

Amadeus Online Help Options

Help on Help:

Help on Help: HEHE HEHE

Help on a specific transaction:

Help on a specific transaction: HEHE NMNM Help on a specific topic:

Help on a specific topic: HEHEPNR PNR NAMENAME

Step-by-step instruction for common tasks:

Step-by-step instruction for common tasks: HEHE STEPSSTEPS Help on the

Help on the last transaction entered:last transaction entered: HEHE// List of updates to online

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Amadeus Information System

Amadeus Information System (AIS)

Amadeus Information System (AIS) is a central source of referenceis a central source of reference information available to all Amadeus users. Some parts of AIS are updated by information available to all Amadeus users. Some parts of AIS are updated by Amadeus, others by External providers.

Amadeus, others by External providers. You can display

You can display AISAIS pages at any time, even when you are not signed intopages at any time, even when you are not signed into Amadeus. If you are working in Amadeus, you can display AIS and then Amadeus. If you are working in Amadeus, you can display AIS and then return to your previous activity.

return to your previous activity.

You can move to the page you want to display by using special short You can move to the page you want to display by using special short commands called quick paths. For example, to access the Qatar Airways page commands called quick paths. For example, to access the Qatar Airways page enters:

enters:

GG

AIR

AIR QR

QR

To display main index

To display main index of AIS topic enter:of AIS topic enter:

GG

AIS

Amadeus Information System Display Options

Display AIS INDEX:

Display AIS INDEX: GGGG AISAIS Airline in Amadeus: Access Level:

Airline in Amadeus: Access Level: GGGG PCALPCAL ACCACC

Airline in Amadeus: Function Levels:

Airline in Amadeus: Function Levels: GGGG PCALPCAL FUNFUN

List of carriers with origin country:

List of carriers with origin country: GGGG PCALPCAL AIR AIR

Amadeus functions supported by a specific airline:

Amadeus functions supported by a specific airline: GGGG PCAPCA LHLH

List of airline having their own

List of airline having their own AIS pages:AIS pages: GGGG AIR AIR AISAIS

Information provided by a specific airline:

Information provided by a specific airline: GGGG AIR AIR QR QR

Airline's city information:

Airline's city information: GGGG AIR AIR LHLH NYCNYC Information about Amadeus Cars:

Information about Amadeus Cars: GGGG CAR CAR Information on a specific car company:

Information on a specific car company: GGGG CAR CAR ZIZI

Information about Amadeus Hotels:

Information about Amadeus Hotels: GGGG HTLHTL Information on a specific hotel chain:

Information on a specific hotel chain: GGGG HTLHTL SISI

Product announcements in Amadeus:

Product announcements in Amadeus: GGGG NEWSNEWS Weather forecast for a

Weather forecast for a specific city:specific city: GGGG WEAWEA JNBJNB

Information on specific

Information on specific Airport:Airport: GGGG APTAPT CDGCDG

Information on a

Information on a specific country:specific country: GGGG COUCOU QAQA

Information from a specific Amadeus

Information from a specific Amadeus ACOACO:: GGGG AMAAMA QAQA

Information on Amadeus Input & Output codes:

(22)

CHAPTER 3

CHAPTER 3 Encoding and Decoding

Encoding and Decoding

Amadeus uses codes to represent locations, companies, and equipment in the Amadeus uses codes to represent locations, companies, and equipment in the entries you use in Amadeus and the displays that are returned to you entries you use in Amadeus and the displays that are returned to you Therefore you need to be able to interpret the Codes you see and use.

Therefore you need to be able to interpret the Codes you see and use.

The Encode and Decode transactions allow you to:

1- Display the code for a full name that you enter 1- Display the code for a full name that you enter 2- Display the full name for a code that you enter 2- Display the full name for a code that you enter 3- In some cases, display a full list of codes

3- In some cases, display a full list of codes You can encode and decode:

You can encode and decode: Locations

Locations (Countries, Cities, States)(Countries, Cities, States) Companies

Companies (Airlines, Cars, Hotels, Rail)(Airlines, Cars, Hotels, Rail) Equipment

Equipment (Cars, Aircraft)(Cars, Aircraft) To Encode an IATA Name:

To Encode an IATA Name: DANDAN (IATA Name)(IATA Name) Examples:

Examples: DANDAN LondonLondon

DAN

DAN HeathrowHeathrow To Decode an IATA Code:

To Decode an IATA Code: DACDAC (IATA Code)(IATA Code) Examples:

Examples: DACDAC LONLON

DAC

DAC LHR LHR

Encoding and Decoding Options

Encode for Location:

Encode for Location: DANDAN RIYADHRIYADH Encode/Decod

Encode/Decode a e a countrycountry:: DCDC QATAR QATAR Encode/Decod

Encode/Decode a e a state:state: DNSDNS WASHINGTONWASHINGTON Encode/Decod

Encode/Decode e an airline:an airline: DNADNA EMIRATESEMIRATES Encode/Decode an aircraft:

Encode/Decode an aircraft: DNEDNE 747747 Encode/Decode a Hotel:

Encode/Decode a Hotel: DNHDNH MARRIOTTMARRIOTT Encode/Decode a car company:

Encode/Decode a car company: DNCDNC AVISAVIS Decode City/Airpor

Decode City/Airport from t from three letters code:three letters code: DACDAC LAXLAX List all Airports for City

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23 23

Conversion

You can add, multiply, subtract, and

You can add, multiply, subtract, and divide, as follows:divide, as follows:

UUTO DO THISTO DO THISUU UUSYMBOLSYMBOLUU UUEXAMPLEEXAMPLE

Add Add ;; DFDF120120;;2525 Subtract Subtract -- DFDF 3030--2020 Multiply Multiply ** DFDF 3030**33 Divide Divide // DFDF 2020 / /22

You can calculate the base fare, total fare, or sales tax by adding a You can calculate the base fare, total fare, or sales tax by adding a percentage to the base fare, or subtracting a percentage from the total. For percentage to the base fare, or subtracting a percentage from the total. For both adding and subtracting, the entry is

both adding and subtracting, the entry is the same:the same:

DF

370 370P

P

10

You can use the

You can use the DDDD transaction as:transaction as:

U

UA calendarA calendar:: To display days of the week, dates, and To display days of the week, dates, and the number of days between dithe number of days between differentfferent

dates. dates.

U

UA clockA clock:: To display the time at different lTo display the time at different locations, time differences, and elapsed Flightocations, time differences, and elapsed Flight

times. times.

To display the day of the week for a specific date in the current year, enter, To display the day of the week for a specific date in the current year, enter, For example:

For example:

DD

31DEC

System Response:

System Response: MON

MON31DEC1231DEC12

To display the day of the week for a specific date in another year, specify the To display the day of the week for a specific date in another year, specify the year, Enter:

year, Enter:

DD

04FEB

04FEB 11

11

System Response:

System Response: FRI

FRI04FEB1104FEB11

To display the system date, enter:

DD

System Response:

System Response: System Time is

System Time is 0946/0946A0946/0946A onon MON16JAN12MON16JAN12

You can display the following times: You can display the following times:

1- The current time for anywhere in the world 1- The current time for anywhere in the world 2- The time difference between any two

2- The time difference between any two locationslocations 3- The time in one city relative to

3- The time in one city relative to anotheranother 4- The elapsed flying time between two cities 4- The elapsed flying time between two cities

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Current time in another city and

Current time in another city and difference between that city and your own,difference between that city and your own, Enter:

Enter:

DD

LON

Time in another city compared to a

Time in another city compared to a specified time to another city,specified time to another city, Enter:

Enter:

DD

LON

LON1800/

1800/

NYC

To display the elapsed flying time between two

To display the elapsed flying time between two cities, enter for example:cities, enter for example:

DD

PAR

PAR 1335/LAX

1335/LAX

1720

Explanation : Explanation :

DD

DD Transaction codeTransaction code PAR

PAR Code for city of departureCode for city of departure 1335

1335 Departure timeDeparture time /

/ SeparatorSeparator LAX

LAX Code for city of arrivalCode for city of arrival 1720

1720 Arrival timeArrival time To display the date for

To display the date for a specific city, enter, for a specific city, enter, for example:example:

DD

SYD

System Response: System Response:

SYD

SYD Time IsTime Is 2049/ 849P2049/ 849P onon MON16JAN12MON16JAN12

SYD

SYD isis 0808HRSHRS 0000MIN LaterMIN Later

To display a date a specified number of days after a given date, enter, To display a date a specified number of days after a given date, enter, For example:

For example:

DD

25JAN

25JAN/30

/30

System Response

System Response FRI

FRI24FEB1224FEB12

To display a date a specified number of days before a given date, enter, for To display a date a specified number of days before a given date, enter, for example:

example:

DD

25MAY

25MAY/- 30

/- 30

System Response:

WED

WED25APR1225APR12

You can combine the last two entry types to calculate a series of dates before and/or You can combine the last two entry types to calculate a series of dates before and/or after the Specified date. For example, enter:

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25 25 To display the number of days between two

To display the number of days between two dates, enter,dates, enter, For example:

For example:

DD

14JUL

14JUL/25DEC

/25DEC

System Response: System Response: 164 164

Conversion Options

Calculate Percentage Calculate Percentage:: DFDF 950950 PP 1010

Calculate time Difference between two

Calculate time Difference between two CitiesCities:: DDDD PAR PAR //NYCNYC Time for Specific City

Time for Specific City:: DDDD SYDSYD Compare Two Cities Time

Compare Two Cities Time:: DDDD NYCNYC1800/1800/LONLON Number of Days after Date

Number of Days after Date:: DDDD 12DEC12DEC//2727 Number of Days before Date

Number of Days before Date:: DDDD 12DEC12DEC//-14-14 Day of the week for the Date

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CHAPTER 4

CHAPTER 4 Amadeus Air

Amadeus Air

Amadeus Air provides airline Schedule and availability information for flight Amadeus Air provides airline Schedule and availability information for flight that have seats available for sale. Availability and schedule displays contain that have seats available for sale. Availability and schedule displays contain flights for airlines that have a

flights for airlines that have a sales agreement with Amadeus.sales agreement with Amadeus. Airlines can have the following access levels with Amadeus: Airlines can have the following access levels with Amadeus:

Access

Indicator

Description

:

Amadeus Access Update

o

o Real-time schedule information including flightReal-time schedule information including flight irregularities is shown in Amadeus principal irregularities is shown in Amadeus principal displays.

displays. o

o Seat counts are fully numeric: 9 stand for 9 orSeat counts are fully numeric: 9 stand for 9 or more seats available and any figure below more seats available and any figure below 99 indicates the actual number of seats left. indicates the actual number of seats left. o

o Sales will be limited to Sales will be limited to the sales quota per classthe sales quota per class of service indicated by the participating airline. of service indicated by the participating airline. o

o Booking action code: SS (seat sold).Booking action code: SS (seat sold).

.

Amadeus Access Sell

o

o Seats sold from any Amadeus display areSeats sold from any Amadeus display are immediately confirmed or rejected by the

immediately confirmed or rejected by the airline.airline. So booking confirmations are guaranteed.

So booking confirmations are guaranteed. o

o The airline’s own record locator is sent toThe airline’s own record locator is sent to

Amadeus and included in the PNR through the Amadeus and included in the PNR through the Record Return function.

Record Return function.

/

Amadeus Full Access

o

o Amadeus Full Access is the combination of Amadeus Full Access is the combination of Amadeus Access Update and Amadeus Access Amadeus Access Update and Amadeus Access Sell.

Sell. o

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27 27

Access

Indicator

Description

*

Direct Access

o

o Connects users to the airline’s own flightConnects users to the airline’s own flight inventory on a secondary, carrier-specific inventory on a secondary, carrier-specific display.

display. o

o Gives immediate, up to date information on seatGives immediate, up to date information on seat availability, flight schedules as well as flight

availability, flight schedules as well as flight information and seat maps.

information and seat maps. o

o Sales are reported to the target airline in Sales are reported to the target airline in aa teletype message sent after EOT.

teletype message sent after EOT. o

o Seat sales made are guaranteed (no rejectSeat sales made are guaranteed (no reject permitted).

permitted).

Blank

Standard Access

o

o Flight schedules and availability are Flight schedules and availability are updatedupdated weekly via tape

weekly via tape or teletype message.or teletype message. o

o Sales reported to the target airline via teletypeSales reported to the target airline via teletype message after EOT.

message after EOT. o

o A booking is considered as accepted after 24A booking is considered as accepted after 24 hours unless the airline returns with an

hours unless the airline returns with an acceptanc

acceptance or e or a denial message within a denial message within 24hours.24hours.

o

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Amadeus

Amadeus Availabili

Availabili

ty

An Amadeus availability display shows all flights with at least one seat An Amadeus availability display shows all flights with at least one seat available for sale or Waitlist, for all airlines which have sales agreement with available for sale or Waitlist, for all airlines which have sales agreement with Amadeus. Based on the transaction code and parameters you use to request Amadeus. Based on the transaction code and parameters you use to request the display.

the display.

Amadeus Schedule

An Amadeus schedule display shows all flights operated by all airlines who An Amadeus schedule display shows all flights operated by all airlines who submit schedule Information to Amadeus, for airlines that have a sales submit schedule Information to Amadeus, for airlines that have a sales agreement with Amadeus, availability status codes are shown for each class agreement with Amadeus, availability status codes are shown for each class of service, regardless of whether

of service, regardless of whether seats are Available, availability Status codesseats are Available, availability Status codes are shown for each class of

are shown for each class of service, regardless of whether seats are available.service, regardless of whether seats are available. The schedule display also shown flown flights availability and schedule The schedule display also shown flown flights availability and schedule displays include flights up To 361days in the future (less for some airlines) displays include flights up To 361days in the future (less for some airlines) And up to 3 days in the past are stored in the system. Flights in the past are And up to 3 days in the past are stored in the system. Flights in the past are shown in an availability display without availability status Codes.

shown in an availability display without availability status Codes. The Transaction code for a neutral availability is

The Transaction code for a neutral availability is (AN)(AN) or neutral schedule isor neutral schedule is (SN)

(SN)..

To request A different type of display, replace

To request A different type of display, replace ANAN oror SNSN with any of thewith any of the following:

following:

AA

AA oror SASA For A display by arrival timeFor A display by arrival time

AD

AD oror SDSD For A display by departure timeFor A display by departure time

AE

AE oror SESE For A display by elapsed travel timeFor A display by elapsed travel time

By Neutral Display

A neutral display

A neutral display ((ANAN oror SNSN)) shows flights departing up to one hour beforeshows flights departing up to one hour before the departure time you specify. If you do not specify A time, the display the departure time you specify. If you do not specify A time, the display includes flights departing up to one hour before The current time (for the includes flights departing up to one hour before The current time (for the current date) or flights departing from 0000 (midnight) on The day of current date) or flights departing from 0000 (midnight) on The day of departure (for a future date).

departure (for a future date).

By Departure Time Display

A display by departure time

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29 29

By Arrival Time Display

A display by arrival time

A display by arrival time ((AAAA oror SASA )) shows flights in order of arrival andshows flights in order of arrival and starts with flights arriving up To one hour before the time you specify. If you starts with flights arriving up To one hour before the time you specify. If you do not specify a time, the display starts with flights arriving up one hour do not specify a time, the display starts with flights arriving up one hour before the current time (for the current date) or flights arriving from 0000 before the current time (for the current date) or flights arriving from 0000 (Mid night) on the day of arrival (for a future date).

(Mid night) on the day of arrival (for a future date).

By Elapsed Travel Time Display

A display by elapsed travel time

A display by elapsed travel time ((AEAE oror SESE )) shows flights in the ordershows flights in the order determined

determined by the by the following following calculation: calculation: the actual elapthe actual elapsed fligsed flight Timeht Time (including stopover and connecting time) plus the time between the (including stopover and connecting time) plus the time between the departure time you specify and the actual departure time of the flight. For departure time you specify and the actual departure time of the flight. For example: Assuming you specify a departure time of 1600, the following table example: Assuming you specify a departure time of 1600, the following table shows the order in which four flights would appear on the availability or shows the order in which four flights would appear on the availability or schedule display.

schedule display.

The order of flights described below applies to all types of availability and The order of flights described below applies to all types of availability and schedule display for European Union regulations except USA.

schedule display for European Union regulations except USA. 1

1.. Non-stop flights, by departure time (Non-stop flights, by departure time (earliest to latestearliest to latest))

2. Direct flights, by elapsed flight time (

2. Direct flights, by elapsed flight time (shortest to longestshortest to longest))

3. Flights with an equipment change en route and connections by elapsed

flight time

Two and three segment connections, online connections, and interline Two and three segment connections, online connections, and interline connections are not sorted. European Union regulations apply in most connections are not sorted. European Union regulations apply in most Amadeus market except the US ACO

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Amadeus Availability / Schedule Options

To request an

To request an availabavailability or ility or schedule displayschedule display For One-way routing

For One-way routing ANAN 11JUL11JUL DOHDXBDOHDXB

SN

SN 11JUL11JUL DOHDXBDOHDXB

For Specific Time

For Specific Time,, ANAN 11JUL11JUL DOHDXBDOHDXB 09000900

SN

SN 11JUL11JUL DOHDXBDOHDXB 09000900 For Specific Carrier

For Specific Carrier,, ANAN 11JUL11JUL DOHDXB /DOHDXB / AA QR QR

SN

SN 11JUL11JUL DOHDXB /DOHDXB / AA QR QR

For Specific Class

For Specific Class,, ANAN 11JUL11JUL DOHDXB /DOHDXB / CC FF

SN

SN 11JUL11JUL DOHDXB /DOHDXB / CC FF

For Specific Cabin

For Specific Cabin,, ANAN 11JUL11JUL DOHDXB /DOHDXB / KK FF

SN

SN 11JUL11JUL DOHDXB /DOHDXB / KK FF

For Specific Transit point (Via),

For Specific Transit point (Via), ANAN 11JUL11JUL DOHDXB /DOHDXB / XX AUHAUH

SN

SN 11JUL11JUL DOHDXB /DOHDXB / XX AUHAUH

Combination

Combination,, ANAN11JUL11JUL DOHDXBDOHDXB09000900// XX AUH /AUH / AA GF /GF / CC FF

SN

SN 11JUL11JUL DOHDXBDOHDXB 09000900// XX AUH /AUH / AA GF /GF / CC FF

DIRECT ACCESS

Direct access provides you with direct access to the reservation systems of Direct access provides you with direct access to the reservation systems of major airlines. Using standard Amadeus entries, you can obtain current major airlines. Using standard Amadeus entries, you can obtain current information on availability of seats through a real T

information on availability of seats through a real Time link between Amadeusime link between Amadeus and the airline. By

and the airline. By accessing the airline's reservation system directly, you canaccessing the airline's reservation system directly, you can see the last seat available on a flight, without the airline rejecting the see the last seat available on a flight, without the airline rejecting the booking after end transaction. Flights can be sold even if

booking after end transaction. Flights can be sold even if they are on request,they are on request, or show a waitlist status on other types of Amadeus display. You can see up or show a waitlist status on other types of Amadeus display. You can see up to maximum of 26 classes of service in a direct access display. All Amadeus to maximum of 26 classes of service in a direct access display. All Amadeus users can directly access the inventory systems of the Airlines that have a users can directly access the inventory systems of the Airlines that have a direct access agreement with Amadeus. Link between Amadeus and the direct access agreement with Amadeus. Link between Amadeus and the airline inventory system for 3-minutes only. When you know that the airline airline inventory system for 3-minutes only. When you know that the airline has a direct access agreement with Amadeus, enter the number

has a direct access agreement with Amadeus, enter the number 11 FollowedFollowed by the two-letter airline

by the two-letter airline code.code.

You can only use the availability-by-departure time

You can only use the availability-by-departure time ((ADAD)) Transaction code.Transaction code. Enter, for example:

Enter, for example:

1EKAD

12SEPDOHDXB

oror

Display Amadeus availability and apply change entry for specific line number Display Amadeus availability and apply change entry for specific line number of airline required. For example EK846 on line number 4 of Amadeus Display of airline required. For example EK846 on line number 4 of Amadeus Display

(31)

31 31 System Response:

System Response:

Direct Access Availability Starts with Line Direct Access Availability Starts with Line

21

Scrolling entries are used to request additional displays within the same Scrolling entries are used to request additional displays within the same period of availability or schedule display.

period of availability or schedule display. MD

MD oror MBMB Moves To A Subsequent ScreenMoves To A Subsequent Screen MU

MU oror MTMT Moves To A Preceding ScreenMoves To A Preceding Screen MD

MD Move DownMove Down MB

MB Move BottomMove Bottom MU

MU Move UpMove Up MT

MT Move TopMove Top MN

MN Moves Next DayMoves Next Day MY

MY Moves Previous DayMoves Previous Day MPAN

MPAN Redisplay Last Availability cleared ScreenRedisplay Last Availability cleared Screen MPSN

MPSN Redisplay Last Schedule Cleared ScreenRedisplay Last Schedule Cleared Screen

Modifications to a current display can be made by entering the transaction Modifications to a current display can be made by entering the transaction code for change

code for change ––

AC

((availability changeavailability change) ) oror

SC

((schedule changeschedule change)) combined with the new information for the area to be modified. Multiple combined with the new information for the area to be modified. Multiple changes can be combined in a single transaction, if they are entered in the changes can be combined in a single transaction, if they are entered in the following sequence:

following sequence: Date Period

Date Period ACAC 15JUN15JUN oror SCSC 15JUN15JUN Only Origin City

Only Origin City ACAC MUCMUC oror SCSC MUCMUC Only Destination City

Only Destination City ACAC ////MILMIL oror SCSC ////MILMIL

City Pair

City Pair ACAC MUCMILMUCMIL oror SCSC MUCMILMUCMIL Specific Carrier

Specific Carrier ACAC /A/AEKEK oror SCSC /A/AEKEK

After 2 Days

After 2 Days ACAC22 oror SCSC 22 Before 3 Days

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Time Table

An Amadeus Timetable is a display of

An Amadeus Timetable is a display of flights operating during a specified one-flights operating during a specified one-week period. The display contains flights of

week period. The display contains flights of all airlines that submit scheduleall airlines that submit schedule information and have a sales agreement with Amadeus.

information and have a sales agreement with Amadeus. Timetable displays can be

Timetable displays can be requested using the following transaction codes:requested using the following transaction codes:

TA

TA By Arrival Time OrderBy Arrival Time Order

TD

TD By Departure Time OrderBy Departure Time Order

TE

TE By Elapsed Time OrderBy Elapsed Time Order

TN

TN By Neutral OrderBy Neutral Order

Time Table Display Options

Weekly timetable

Weekly timetable TNTN DOHCASDOHCAS Weekly timetable from specific date

Weekly timetable from specific date TNTN01JUL01JULDOHCASDOHCAS Weekly timetable for specific carrier

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33 33

Flight Information

FLIFO

FLIFO is flight information stored and displayed in Amadeus. It provides theis flight information stored and displayed in Amadeus. It provides the most up-to-date planned and operational information about a particular flight most up-to-date planned and operational information about a particular flight both before and after departure. The information available in

both before and after departure. The information available in FLIFOFLIFO isis provided to Amadeus by the airline.

provided to Amadeus by the airline.

Flight information is available for airlines that have a sales agreement with Flight information is available for airlines that have a sales agreement with Amadeus. If you request

Amadeus. If you request FLIFOFLIFO for a flight operated by another Airline, thefor a flight operated by another Airline, the system displays an error message telling you that flight information is not system displays an error message telling you that flight information is not available.

available.

You can display

You can display FLIFOFLIFO by specifying the flight number, or with short-cutby specifying the flight number, or with short-cut entries from the PNR, Availability, or Schedule displays. This entry is used to entries from the PNR, Availability, or Schedule displays. This entry is used to display the latest known operational details of the flight.

display the latest known operational details of the flight. To request flight information for a

To request flight information for a specific flight today, enter,specific flight today, enter, For example:

For example:

DO

QR620

For a specific date, enter for

For a specific date, enter for example:example:

DO

QR620/

QR620/12JUL

12JUL

Flight Information Display Options

From availability / schedule displayed:

From availability / schedule displayed: DODO22

From PNR segment:

From PNR segment: DODO22

By Flight Information

(34)

CHAPTER 5

CHAPTER 5 Passenger Name Record - PNR

Passenger Name Record - PNR

A passenger name record (PNR) contains the details of a passenger's A passenger name record (PNR) contains the details of a passenger's reservation, and other information related to passenger’s trip. Each PNR reservation, and other information related to passenger’s trip. Each PNR consists of a collection of information items called elements. A PNR can consists of a collection of information items called elements. A PNR can contain a maximum of 999 elements but it must contain the following five contain a maximum of 999 elements but it must contain the following five mandatory elements:

mandatory elements: - Name element

- Name element A passenger nameA passenger name - Itinerary element

- Itinerary element A booking for a flight or other serviceA booking for a flight or other service - Contact element

- Contact element A telephone number, or contact information for theA telephone number, or contact information for the person making the booking

person making the booking - Ticketing element

- Ticketing element An indication of the arrangements for issuing aAn indication of the arrangements for issuing a ticket for the booking

ticket for the booking - Received from element

- Received from element The Name of the person who has mad the bookingThe Name of the person who has mad the booking After you have entered the five mandatory elements, you can use an end After you have entered the five mandatory elements, you can use an end transaction entry to file the record in The Amadeus central system. When a transaction entry to file the record in The Amadeus central system. When a PNR is filed in the system, it is assigned a six- character code called a record PNR is filed in the system, it is assigned a six- character code called a record locator which you can use to retrieve The PNR

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35 35

Name Element

The Name Entry Is Used: The Name Entry Is Used:

-

- To Insert Names To Insert Names for Individual Passengers ifor Individual Passengers into A nto A PNR during PNR during CreationCreation

-

- To Add To Add Individual Name Individual Name Elements for Elements for a Groupa Group

At least one name element is mandatory for the creation of a PNR and to end At least one name element is mandatory for the creation of a PNR and to end transaction on a retrieved PNR.

transaction on a retrieved PNR.

Single Passenger Name

To enter a name element for a single passenger, you enter the transaction To enter a name element for a single passenger, you enter the transaction code NM followed by followed by the passenger's surname, a slash, and the code NM followed by followed by the passenger's surname, a slash, and the given name or initial. You can also add a title, preceded by a space. given name or initial. You can also add a title, preceded by a space.

NM1

ALMALKI/JASSIM

ALMALKI/JASSIM MR

MR

System Response:

Note:

Note: The surname must contain a minimum of two characters andThe surname must contain a minimum of two characters and can contain up to 59 Characters. The system uses the passenger type can contain up to 59 Characters. The system uses the passenger type codes for fare pricing and to create OSI or SSR elements that identify codes for fare pricing and to create OSI or SSR elements that identify the status of certain passengers.

the status of certain passengers.

In general, you can enter only one type code per passenger. The exceptions In general, you can enter only one type code per passenger. The exceptions are the infant and id codes, which you can combine with other type codes. are the infant and id codes, which you can combine with other type codes. You enter the passenger type code between parentheses immediately after You enter the passenger type code between parentheses immediately after the first name or title.

the first name or title. Here is an Example Entry:

Here is an Example Entry:

NM1

JONES

JONES/TOM

/TOM

(YTH)

System Response:

The passenger type code

(36)

For child passengers between the ages of 2 and 11, you must use the type For child passengers between the ages of 2 and 11, you must use the type code

code CHD.CHD. When you enterWhen you enter CHDCHD,, the system generates anthe system generates an SSR SSR element toelement to inform the airline that the passenger is a child and is to be treated inform the airline that the passenger is a child and is to be treated accordingly, enter, For

accordingly, enter, For example:example: NM1NM1ALEMADIALEMADI/YASIN/YASIN ((CHDCHD /01JAN08)/01JAN08) System Response:

System Response:

Multiple Passenger with Same Surname

If several passengers with the same surname are traveling together, then If several passengers with the same surname are traveling together, then you only need to enter the surname once. This is useful for Family parties, you only need to enter the surname once. This is useful for Family parties, etc.

etc. Enter

Enter NMNM followed by the number of passengers sharing the surname,followed by the number of passengers sharing the surname, followed by a slash and the given name and title of each Passenger, with followed by a slash and the given name and title of each Passenger, with each passenger separated by a

amadeus complete manual

AMADEUS

AMADEUS

RESERVATION

RESERVATION

MANUAL

MANUAL

Questions?

Questions?

&

&

TICKETING

TICKETING

Table of Contents

Table of Contents

CHAPTER 1

CHAPTER 1

Introduction to Amadeus Selling Platform

Introduction to Amadeus Selling Platform

Launch Selling Platform

Launch Selling Platform

Sign In

Sign In

Sign-In / Sign-Out on command page

Sign-In / Sign-Out on command page

JI0402ZM/GS

JI0402ZM/GS

Duty Codes

Duty Codes

Sign Options

Sign Options

Move between Areas

Move between Areas

JMB

JMB

JM

JM

XY

XY

Move between Work Areas Options

Move between Work Areas Options

NOTE:

NOTE:

Status of Work Areas

Status of Work Areas

JD

JD

Command Recall/History

Command Recall/History

Office Profile Display

Office Profile Display

PV / DOHQR2120

PV / DOHQR2120

PV / 65209896

PV / 65209896

ANC

ANC

field

field of the office profile indicates the office has Authority

of the office profile indicates the office has Authority

to issue tickets.

to issue tickets.

Customised Itinerary/Invoice message

Customised Itinerary/Invoice message

CHAPTER 2

CHAPTER 2

Amadeus Help

Amadeus Help

HE FARES

HE FARES

HE FQD

HE FQD

Amadeus Online Help Options

Amadeus Online Help Options

Amadeus Information System

Amadeus Information System

GG

GG

AIR

AIR QR