Quizz 8 9

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Chapter 9—Training Human Resources

MULTIPLE CHOICE MULTIPLE CHOICE

1.

1. ____ provides ____ provides employees with semployees with specific, identifiablpecific, identifiable knowledge and e knowledge and skills for uskills for use in their presse in their present jobs.ent jobs. a. Orientation

a. Orientation b. Learning b. Learning c.

c. Employee Employee developmentdevelopment d. Training

d. Training ANS:

ANS: D D PTS: PTS: 1 1 DIF: DIF: Easy Easy REF: REF: p. p. 260260 OBJ:

OBJ: 1 1 NAT: NAT: AACSB AACSB Reflective Reflective Thinking Thinking LOC: LOC: HRMHRM TOP: Definitional

TOP: Definitional 2.

2. Development Development is disis distinguished tinguished from trainfrom training, in ing, in thatthat a.

a. development is development is broader in broader in scope, focusing scope, focusing on indivion individuals gainduals gaining new capaing new capabilities usbilities usefuleful for both present and future jobs.

for both present and future jobs. b.

b. EEO laws EEO laws and reguland regulations apations apply primarily ply primarily to traininto training not g not development.development. c.

c. training is training is usually usually provided provided internally internally whereas developwhereas development takes ment takes place in place in externalexternal learning environments.

learning environments. d.

d. development provdevelopment provides people ides people with specwith specific, identifiablific, identifiable knowledge knowledge and skills e and skills for use onfor use on their present jobs.

their present jobs. ANS:

ANS: A A PTS: PTS: 1 1 DIF: DIF: Easy Easy REF: REF: p. p. 260260 OBJ:

3. A fitness center A fitness center is planning is planning to invest in to invest in specialized pieces specialized pieces of exercise equipmof exercise equipment. This equipment. This equipment isent is highly effective, but the customers could be injured if

highly effective, but the customers could be injured if the equipment is used incorrectly. So, the the equipment is used incorrectly. So, the fitnessfitness center is sending its exercise instructors to a

center is sending its exercise instructors to a certified training program to learn how to certified training program to learn how to use theseuse these machines correctly. This would be classified as

machines correctly. This would be classified as a.

a. required required and and regular regular training.training. b.

b. job/technical job/technical training.training. c.

c. problem-solving problem-solving training.training. d.

d. developmental developmental training.training. ANS:

ANS: B B PTS: PTS: 1 1 DIF: DIF: Moderate Moderate REF: REF: p. p. 260260 OBJ:

OBJ: 1 1 NAT: NAT: AACSB AACSB Analytic Analytic LOC: LOC: HRMHRM TOP: Application

TOP: Application 4.

4. Henry is scheduHenry is scheduling a program ling a program on handling hazardouon handling hazardous materials for prods materials for production employees uction employees at theat the chemical plant to comply with OSHA regulations. This type of

chemical plant to comply with OSHA regulations. This type of program is classified as ____ training.program is classified as ____ training. a. job/technical

a. job/technical b.

b. required required and and regularregular c. developmental c. developmental d. problem-solving d. problem-solving ANS:

ANS: B B PTS: PTS: 1 1 DIF: DIF: Easy Easy REF: REF: p. p. 260260 OBJ:

TOP: Application 5.

5. Ben, a new manager, is Ben, a new manager, is being sent tbeing sent to a series of so a series of seminars to bring eminars to bring his communicationhis communication, meeting, meeting management, and team-building skills to the higher level needed for

management, and team-building skills to the higher level needed for his new duties. Ben is beinghis new duties. Ben is being trained in ____

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a. emotional a. emotional b. soft b. soft c. tangible c. tangible d. concrete d. concrete ANS:

TOP: Application 6.

6. Training is an Training is an area targeted by area targeted by employment laws and employment laws and regulations. A pregulations. A primary discriminatiorimary discrimination concernn concern centers on the

centers on the a.

a. methods methods by by which mwhich mentors entors are selectare selected and ed and allocated.allocated. b.

b. diversity diversity content content of of training training programs.programs. c.

c. amount of expamount of expenditures on enditures on training of training of minority and minority and disabled emdisabled employees versus ployees versus training of training of majority and able-bodied employees.

majority and able-bodied employees. d.

d. criteria used criteria used to select to select individuals individuals for inclusiofor inclusion in n in training training programs.programs. ANS:

ANS: D D PTS: PTS: 1 1 DIF: DIF: Moderate Moderate REF: REF: p. p. 260260 OBJ:

OBJ: 1 1 NAT: NAT: AACSB AACSB Reflective Reflective Thinking Thinking LOC: LOC: HRMHRM TOP: Conceptual

TOP: Conceptual 7.

7. The planned inThe planned introduction of troduction of new employees to new employees to their jobs, cowtheir jobs, coworkers, and the orgorkers, and the organization is aanization is a definition of

definition of a. orientation. a. orientation. b.

b. organizational organizational entry.entry. c.

c. employee employee development.development. d. indoctrination.

d. indoctrination. ANS:

8. Amanda has just Amanda has just completed her MBA completed her MBA for which her comfor which her company paid all tuipany paid all tuition and btion and book expenses.ook expenses. Amanda signed a training contract with her employer that

Amanda signed a training contract with her employer that runs for four years. runs for four years. A headhunter hasA headhunter has contacted Amanda with an offer of

contacted Amanda with an offer of a position that would be a a position that would be a significant promotionsignificant promotion. Which of . Which of thethe following statements is TRUE?

following statements is TRUE? a.

a. Amanda cannot Amanda cannot leave to gleave to go to anoo to another firm ther firm for four years bfor four years because of tecause of this contract.his contract. b.

b. Training conTraining contracts that tracts that prohibit prohibit trainees from trainees from future employfuture employment with ment with competitors competitors areare illegal.

illegal. c.

c. Amanda could Amanda could ask the oask the offering company ffering company for a signing for a signing bonus that bonus that would cover would cover herher obligation to her employer for her

obligation to her employer for her MBA expenses.MBA expenses. d.

d. If Amanda tooIf Amanda took the job k the job offer from offer from the other comthe other company, Worldwidpany, Worldwide Food Servicee Food Services could ss could sueue the new employer for

the new employer for the cost of Amanda’s educational expenses under the non-piracythe cost of Amanda’s educational expenses under the non-piracy law.

law. ANS:

ANS: C C PTS: PTS: 1 1 DIF: DIF: Challenging Challenging REF: REF: p. p. 261261 OBJ:

TOP: Application 9.

9. A growing A growing number of compnumber of companies have recoganies have recognized that nized that training and training and HR developmHR development areent are a.

a. expensive expensive substitutes substitutes for hfor high igh quality quality public public education.education. b.

b. primarily associated primarily associated with owith orienting new rienting new employees to employees to the organization the organization and their and their jobs.jobs. c.

c. integral integral to to competitive competitive business business success.success. d.

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ANS:

ANS: C C PTS: PTS: 1 1 DIF: DIF: Easy Easy REF: REF: p. p. 261261 OBJ:

TOP: Conceptual 10.

10. Lyle has been hLyle has been hired as the firsired as the first director of traint director of training at SISI, Iing at SISI, Inc. Lyle has been spennc. Lyle has been spending his firsding his first fewt few weeks meeting with operating managers and learning the business at

weeks meeting with operating managers and learning the business at SISI. Lyle has told the SISI. Lyle has told the managersmanagers he wants to partner with them to

he wants to partner with them to help solve their problems. Lylehelp solve their problems. Lyle a.

a. probably probably believes believes that tthat training raining can solvcan solve most e most organizational organizational problems.problems. b.

b. is is displaying displaying a a strategic strategic training training mindset.mindset. c.

c. is is taking taking a tactia tactical cal approach approach to to training.training. d.

d. is is focusing focusing on on knowledge knowledge management.management. ANS:

TOP: Application 11.

11. In order to In order to remain competitivremain competitive, organizations e, organizations must conmust continually train tinually train current employcurrent employees because of ees because of a.

a. the the poor poor education education system system in in the the U.S.U.S. b.

b. rapid rapid technological technological innovation.innovation. c.

c. competition competition from bfrom businesses usinesses in in low llow labor abor cost cocost countries.untries. d.

d. high high voluntary voluntary turnover turnover rates rates of Uof U.S. .S. employees.employees. ANS:

ANS: B B PTS: PTS: 1 1 DIF: DIF: Challenging Challenging REF: REF: p. p. 262262 OBJ:

OBJ: 1 1 NAT: NAT: AACSB AACSB Reflective Reflective Thinking Thinking LOC: LOC: StrategyStrategy TOP: Conceptual

TOP: Conceptual 12.

12. ____ management is ____ management is the art of creating the art of creating value by using value by using the organizationthe organization’s intellectual capi’s intellectual capital.tal. a. Intellectual a. Intellectual b. Knowledge b. Knowledge c. Intelligence c. Intelligence d. Creativity d. Creativity ANS:

ANS: B B PTS: PTS: 1 1 DIF: DIF: Easy Easy REF: REF: p. p. 263-264263-264 OBJ:

13. The The performance performance consulting consulting approach approach to to trainingtraining a.

a. is a process is a process in which in which a trainer and a trainer and the organizatiothe organization work n work together to dtogether to decide how ecide how toto improve organizational and individual results.

improve organizational and individual results. b.

b. focuses exclusivfocuses exclusively on ely on improving improving job performance job performance by employby employees through ees through trainingtraining programs.

programs. c.

c. uses outsuses outside vendide vendors to ors to design design and impand implement trailement training ning programs.programs. d.

d. assumes that hassumes that human factors uman factors are the majoare the major reasons for r reasons for gaps between gaps between desired and desired and actualactual employee performance.

employee performance. ANS:

ANS: A A PTS: PTS: 1 1 DIF: DIF: Moderate Moderate REF: REF: p. p. 263263 OBJ:

TOP: Conceptual 14.

14. Gloria is an HR Gloria is an HR professional wprofessional who takes the pho takes the performance consulting erformance consulting approach to traapproach to training. Gloria isining. Gloria is meeting with Beatrice, a manager

meeting with Beatrice, a manager who is has a who is has a poor-performing subordinapoor-performing subordinate. Gloria is te. Gloria is most likely tomost likely to work with Beatrice to

work with Beatrice to a.

a. identify the identify the tasks in tasks in which the which the subordinate’s subordinate’s performance is performance is low and slow and send the send the subordinateubordinate for training in that task.

for training in that task. b.

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subordinate or whether it is caused by

subordinate or whether it is caused by Beatrice or some aspect of Beatrice or some aspect of the workplace.the workplace. c.

c. determine whethdetermine whether the er the tasks beitasks being performed ng performed poorly arpoorly are important e important to the to the organization’sorganization’s strategic goal.

strategic goal. d.

d. give the sugive the subordinate a bordinate a number of sknumber of skill and pill and psychological sychological tests to tests to assess the assess the subordinate’ssubordinate’s level of competence.

level of competence. ANS:

15. The New Heights The New Heights Public School Public School system has pursystem has purchased an HR managchased an HR management software systement software system from aem from a major software vendor. As part of

major software vendor. As part of the sale, the vendor has the sale, the vendor has included training for the school system’sincluded training for the school system’s HR staff. The vendor is doing this to help retain New Heights as a customer, making future sales to HR staff. The vendor is doing this to help retain New Heights as a customer, making future sales to New Heights more likely, and to

New Heights more likely, and to a.

a. eliminate New eliminate New Heights as Heights as a competitor a competitor for training for training other schools other schools in use in use of this sof this software.oftware. b.

b. allow New allow New Heights staff Heights staff to become certito become certified trainers fied trainers for the vfor the vendor’s software, endor’s software, thus givthus givinging the school a new source of revenue.

the school a new source of revenue. c.

c. to ensure thto ensure that critical at critical skills are nskills are not transferred ot transferred to the sto the school systemchool system’s HR staff, b’s HR staff, but keptut kept exclusively with the vendor.

exclusively with the vendor. d.

d. turn trainturn training ining into a to a revenue sourevenue source for rce for the vendothe vendor.r. ANS:

16. Providential SecurityProvidential Security, a firm specializing , a firm specializing in protecting in protecting financial institufinancial institutions, invests tions, invests heavily in theavily in trainingraining its staff. One of

its staff. One of its training exercises (which the company refers to its training exercises (which the company refers to as its “war games”) as its “war games”) involvesinvolves actually putting a high-rise office building of one of its

actually putting a high-rise office building of one of its clients on “lockdown” in reaction to a clients on “lockdown” in reaction to a bombbomb threat. The building is evacuated and secured, then

threat. The building is evacuated and secured, then all the Providential staff are debriefed. This is all the Providential staff are debriefed. This is anan example of

example of a.

a. a a simulation.simulation. b.

b. integration integration of of performance performance and and training.training. c.

c. a a strategic strategic mindset.mindset. d.

d. real-world real-world gaming.gaming. ANS:

17. The besThe best example t example of “real of “real time” learning time” learning would bwould bee a.

a. using a vusing a virtual reality irtual reality setting setting to train drivto train drivers of trolers of trolley cars in ley cars in San Francisco.San Francisco. b.

b. allowing trainallowing trainee firefighters ee firefighters to put outo put out a small t a small building building fire in thfire in the presence of e presence of trainers.trainers. c.

c. a simulator a simulator in which in which trainee flightrainee flight controllers t controllers can learn can learn to cope wito cope with near misseth near misses of s of aircraft.

aircraft. d.

d. having a having a trainee instructor trainee instructor deliver a ldeliver a lecture in thecture in the presence oe presence of a trainer f a trainer without awithout ann audience.

audience. ANS:

18. Compared wCompared with a ith a training training director, a director, a Chief Chief Learning Learning OfficerOfficer a.

a. is a line is a line manager reporting manager reporting directly to directly to the CEO the CEO rather than rather than being in being in a staff or a staff or advisory role.advisory role. b.

b. focuses more focuses more on academic on academic learning and learning and cooperative cooperative programs programs with universitwith universities.ies. c.

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background in adult learning. background in adult learning. d.

d. is an organizis an organizational leader ational leader functioning functioning in the ain the area of knowledgrea of knowledge through e through training.training. ANS:

TOP: Conceptual 19.

19. An expected majoAn expected major benefit of cross-r benefit of cross-cultural training cultural training of employees movof employees moving to internationing to international assignmentsal assignments is

is a.

a. a reduction a reduction of lawsuof lawsuits brouits brought against ght against expatriate U.S. expatriate U.S. employees by employees by foreigners.foreigners. b.

b. increased financial increased financial performance due tperformance due to reduction o reduction in decision in decision time and otime and other efficiencies.ther efficiencies. c.

c. a higher lika higher likelihood thelihood that U.S. expatriatat U.S. expatriates will bes will be willing e willing to spend to spend the remainder othe remainder of theirf their careers overseas, rather than r

careers overseas, rather than returning prematurely.eturning prematurely. d.

d. more effective use more effective use of intercultuof intercultural knowledge ral knowledge of former expatof former expatriates when riates when they reintegratthey reintegratee back to headquarters.

back to headquarters. ANS:

TOP: Conceptual 20.

20. Giles, a sales reprGiles, a sales representative for a pesentative for a pipeline components ipeline components manufacturer in the U.S., wmanufacturer in the U.S., will be spendinill be spending ag a month traveling in Eastern and Western Europe to develop

month traveling in Eastern and Western Europe to develop potential buyers for his company’s product.potential buyers for his company’s product. Which of the following statements is TRUE?

Which of the following statements is TRUE? a.

a. Since Giles wSince Giles will not ill not be living be living overseas, and thoverseas, and the business e business language olanguage of Europe is f Europe is English,English, there would not be a

there would not be a positive cost-benefit result in Giles receiving cross-cultural training.positive cost-benefit result in Giles receiving cross-cultural training. b.

b. The most benThe most beneficial pre-assigeficial pre-assignment training nment training Giles could Giles could receive would receive would be in lbe in legalegal practices in Eastern and Western Europe since

practices in Eastern and Western Europe since he will be having to negotiate contractshe will be having to negotiate contracts with foreign firms.

with foreign firms. c.

c. Giles would Giles would benefit from benefit from training in training in customs and customs and business pbusiness practices in ractices in the countrithe countries hees he will visit.

will visit. d.

d. It would It would be more impbe more important for Gortant for Giles to receiles to receive languagive language training, proe training, probably in bably in German,German, before his trip overseas than training in

before his trip overseas than training in customs and business practices.customs and business practices. ANS:

ANS: C C PTS: PTS: 1 1 DIF: DIF: Moderate Moderate REF: REF: p. p. 265265 OBJ:

21. Which Which of of the fothe following llowing statements statements is TRUis TRUE?E? a.

a. Globally, there Globally, there is a decliis a decline in thne in the supply e supply of specialized of specialized skilled and skilled and technical worktechnical workersers signaling a worldwide crisis in

signaling a worldwide crisis in education.education. b.

b. The U.S.’s leadershThe U.S.’s leadership positiip position in innon in innovation is ovation is threatened by threatened by the decline the decline in specializin specialized anded and skilled workers in the U.S.

skilled workers in the U.S. c.

c. Despite its Despite its shortcomingsshortcomings, the U.S. , the U.S. educational educational system is system is generating generating an increasing an increasing supplysupply of specialized skilled and technical workers.

of specialized skilled and technical workers. d.

d. In a global In a global economy, one economy, one country’s suppcountry’s supply of specily of specialized skilled alized skilled and technical and technical workers isworkers is irrelevant to that nation’s success because labor is

irrelevant to that nation’s success because labor is outsourced on a global scale.outsourced on a global scale. ANS:

TOP: Conceptual 22.

22. The “emotionThe “emotional” componenal” component of t of international international competence icompetence is the s the person’sperson’s a.

a. level level of of sensitivity sensitivity to to cultural cultural issues.issues. b.

b. ability ability to connto connect wiect with foreigth foreigners on ners on an eman emotional lotional level.evel. c.

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d.

d. propensity propensity to emotioto emotionally nally identify identify with a with a foreign foreign culture.culture. ANS:

ANS: A A PTS: PTS: 1 1 DIF: DIF: Challenging Challenging REF: REF: p. p. 266 266 | | Figure Figure 9-39-3 OBJ:

23. Alex wishes to Alex wishes to increase the behavioincrease the behavioral competence of tral competence of the company’s expatrhe company’s expatriates, most of wiates, most of whom arehom are sent to countries in Africa. He

sent to countries in Africa. He should investigate ____ for expatriates.should investigate ____ for expatriates. a.

a. sensitivity sensitivity trainingtraining b.

b. courses ocourses on thn the histoe history of ry of the Athe African cufrican culturesltures c.

c. communication communication training, training, especially especially in in non-verbal non-verbal cues,cues, d.

d. social sksocial skills tills training raining focusing focusing on intercuon intercultural sltural situationsituations ANS:

ANS: D D PTS: PTS: 1 1 DIF: DIF: Moderate Moderate REF: REF: p. p. 266 266 | | Figure Figure 9-39-3 OBJ:

24. All of the foAll of the following are quesllowing are questions that shotions that should be answered uld be answered before training before training begins EXCEPTbegins EXCEPT a.

a. Is Is there there a a need need for for training?training? b.

b. Will thWill the trainine training requirg require the e the employees employees to be to be paid mpaid more?ore? c.

c. Who Who will will do do the the training?training? d.

d. How wHow will the ill the knowledge knowledge be transfbe transferred to erred to the the job?job? ANS:

TOP: Conceptual 25.

25. EarthShapers, Inc., EarthShapers, Inc., a U.S. manufacturer a U.S. manufacturer of heavy of heavy construction equconstruction equipment, maintainipment, maintains large sales s large sales andand support operations overseas. When sending new employees to its operations in Japan, the

support operations overseas. When sending new employees to its operations in Japan, the employeesemployees take courses in Japanese history and culture so that

take courses in Japanese history and culture so that the Americans can adjust more easily to the Americans can adjust more easily to living inliving in Japan. This training would apply to the ____ component of

Japan. This training would apply to the ____ component of international competence training.international competence training. a. cognitive a. cognitive b. conceptual b. conceptual c. emotional c. emotional d. behavioral d. behavioral ANS:

ANS: A A PTS: PTS: 1 1 DIF: DIF: Moderate Moderate REF: REF: p. p. 266 266 | | Figure Figure 9-39-3 OBJ:

26. In the ____ pIn the ____ phase of the trainhase of the training process, organing process, organizational and emizational and employee performance issployee performance issues areues are considered to determine if training can help.

considered to determine if training can help. a. assessment a. assessment b. implementation b. implementation c. evaluation c. evaluation d. initiation d. initiation ANS:

27. Georgian Oaks HGeorgian Oaks Hospital is tospital is trying to reduce rying to reduce the number of hosthe number of hospital-based infectiopital-based infections it is ens it is experiencing.xperiencing. Its director of training has determined that

Its director of training has determined that a training program to encourage all hospital employees whoa training program to encourage all hospital employees who have contact with patients to wash their hands fr

have contact with patients to wash their hands fr equently would be effective in reducing theseequently would be effective in reducing these infections. The most appropriate criterion of success for

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a.

a. a significant a significant increase in increase in the percentage the percentage of hospital of hospital staff who staff who respond on respond on a follow-upa follow-up questionnaire that hand washing is

questionnaire that hand washing is important in reducing hospital-based infections.important in reducing hospital-based infections. b.

b. a significant a significant increase in increase in the number othe number of times the f times the hospital shospital staff wash thtaff wash their hands peir hands per day iner day in the year

the year following the training.following the training. c.

c. the total the total mortality mortality and morbidiand morbidity rates ty rates of patientof patients in s in the hospitthe hospital.al. d.

d. the cost the cost per stafper staff member f member of thof the training e training program.program. ANS:

28. The loan review The loan review department at a mdepartment at a major regional bank ajor regional bank has an exceptionally has an exceptionally high turnovhigh turnover of bother of both administrative assistants and analysts. Several analysts have quit within six months of taking the job. administrative assistants and analysts. Several analysts have quit within six months of taking the job. A/an ____ analysis would reveal if there were

A/an ____ analysis would reveal if there were a need for training in this a need for training in this department that would reducedepartment that would reduce this level of turnover.

this level of turnover. a. job/task a. job/task b. organizational b. organizational c. individual c. individual d. productivity d. productivity ANS:

29. Andrea, an intern Andrea, an intern in the HR depain the HR department for a chain ortment for a chain of upscale organic f upscale organic grocery stores, hagrocery stores, has beens been assigned to observe the activities that bakery managers perform during

assigned to observe the activities that bakery managers perform during the day. Andrea is performingthe day. Andrea is performing a/an ____ analysis. a/an ____ analysis. a. occupational a. occupational b. group b. group c. individual c. individual d. job/task d. job/task ANS:

30. The director of The director of training at thtraining at the headquarters of a e headquarters of a large insurance comlarge insurance company is consipany is considering variousdering various methods of gathering information on the training needs of specific individuals in the organization. methods of gathering information on the training needs of specific individuals in the organization. Which of the following is NOT a

Which of the following is NOT a source of information the director would consider?source of information the director would consider? a.

a. employee-of-the-month employee-of-the-month awardsawards b.

b. attitude attitude surveyssurveys c.

c. records records of of critical critical incidentsincidents d.

d. skill skill teststests ANS:

ANS: A A PTS: PTS: 1 1 DIF: DIF: Challenging Challenging REF: REF: p. p. 267 267 | | Figure Figure 9-59-5 OBJ:

31. Performance appraisal Performance appraisal data is tdata is the most comhe most common approach mon approach used in used in ____ analysi____ analysis.s. a. individual a. individual b. organizational b. organizational c. group c. group d. job/task d. job/task ANS:

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OBJ:

TOP: Conceptual 32.

32. Luis, the directoLuis, the director of training r of training for Helotes Internationfor Helotes International, wishes to al, wishes to increase employee suppoincrease employee support for newrt for new training programs. The best way to build this support is

training programs. The best way to build this support is for Luis tofor Luis to a.

a. write a monthwrite a monthly training ly training newsletter thnewsletter that describes at describes the training the training opportunities opportunities provided byprovided by Helotes.

Helotes. b.

b. work with work with supervisors supervisors and managand managers to desers to design a ign a development-focused development-focused performanceperformance appraisal for subordinates.

appraisal for subordinates. c.

c. design an Idesign an Internet survey nternet survey of employees of employees asking them asking them to describe thto describe their training eir training needs.needs. d.

d. send lower-levsend lower-level employel employees who ees who might havmight have management e management potential potential to an to an assessmentassessment center.

center. ANS:

33. NewPhase Modular NewPhase Modular Homes is Homes is located in located in a large, depressed a large, depressed urban area, paurban area, partly because ortly because of thef the historically low labor cost there. It needs skilled workers who

historically low labor cost there. It needs skilled workers who can do carpentry, wiring, plumbing andcan do carpentry, wiring, plumbing and other construction work. But, in the last 10

other construction work. But, in the last 10 years, it has become years, it has become harder and harder to find aharder and harder to find applicantspplicants who have basic literacy and math skills,

who have basic literacy and math skills, much less people who are already skilled electricians andmuch less people who are already skilled electricians and plumbers. NewPhase does not want to relocate

plumbers. NewPhase does not want to relocate its plant to another city, so its its plant to another city, so its realistic optionsrealistic options INCLUDE all the

INCLUDE all the following EXCEPTfollowing EXCEPT a.

a. work with work with local elementary local elementary and high sand high schools to chools to help better help better educate potenteducate potential employees.ial employees. b.

b. offer remedial trainoffer remedial training to cing to current employurrent employees in lower-ees in lower-skilled jobs skilled jobs so that so that they can they can bebe moved into open positions in the more

moved into open positions in the more highly-skhighly-skilled areas.illed areas. c.

c. weed out deweed out deficient applicanficient applicants and filts and fill open l open jobs by recrjobs by recruiting in uiting in other states other states with a with a moremore highly-educated population by offering above-market wages.

highly-educated population by offering above-market wages. d.

d. hire deficient hire deficient applicants applicants and set and set up traininup training programs g programs for them.for them. ANS:

34. One of the objeOne of the objectives for the emctives for the emergency medical techniciergency medical technician’s certification ian’s certification is that the inds that the individual mustividual must be able to start an IV in an infant. This is a ____ type of training objective.

be able to start an IV in an infant. This is a ____ type of training objective. a. knowledge a. knowledge b. skill b. skill c. tactile c. tactile d. transferal d. transferal ANS:

35. If a If a person hperson has internaas internalized the lized the training, training, he/shehe/she a.

a. will need will need constant constant reinforcement on reinforcement on the job the job until until the learning the learning has been has been transferred.transferred. b.

b. has only has only absorbed absorbed the trainthe training ing in a in a superficial superficial way.way. c.

c. has truly has truly learned and learned and is abis able to le to use use the trainthe training.ing. d.

d. has integhas integrated the rated the training training into hinto his/her is/her basic persbasic personality.onality. ANS:

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36.

36. There are 16 trainiThere are 16 training programs wng programs which Brian, the director hich Brian, the director of training, wishof training, wishes to implement dues to implement during thering the coming year. After examining his training budget, Brian r

coming year. After examining his training budget, Brian r ealizes he will not be aealizes he will not be a ble to conduct allble to conduct all these training efforts and he must prioritize them in

these training efforts and he must prioritize them in order to reduce the order to reduce the number. Brian should prioritizenumber. Brian should prioritize these training programs based on

these training programs based on a.

a. the the quantifiabiliquantifiability ty of of program program criteria.criteria. b.

b. the number othe number of requests hf requests he has had e has had from employees from employees and managers and managers for certain tyfor certain types of pes of training.

training. c.

c. the the cost cost per per trainee trainee of of the the programs.programs. d.

d. organizational organizational strategic strategic objectives.objectives. ANS:

OBJ: 3 3 NAT: NAT: AACSB AACSB Analytic Analytic LOC: LOC: StrategyStrategy TOP: Application

37. One of the One of the indicators thindicators that an empat an employee is “ready loyee is “ready to learn” to learn” is if his if he/she hase/she has a.

a. a a higher-than-averaghigher-than-average e IQ.IQ. b.

b. an an extroverted extroverted personality.personality. c.

c. a desa desire ire to to understand understand the the training training content.content. d.

d. had had success success in in previous previous training training experiences.experiences. ANS:

TOP: Conceptual 38.

38. The primary The primary considerations considerations when designing when designing training intraining include all oclude all of the folf the following EXCEPTlowing EXCEPT a.

a. cost-benefit cost-benefit analysis.analysis. b.

b. learner learner readiness.readiness. c.

c. learning learning styles.styles. d.

d. transfer transfer of of training.training. ANS:

TOP: Conceptual 39.

39. Jeanne is 62 yJeanne is 62 years old. When ears old. When she was in her she was in her 20s and 30s, 20s and 30s, Jeanne was a medical rJeanne was a medical research librarian at aesearch librarian at a medical school. She left her job to take care of her children and disabled husband. Now that her family medical school. She left her job to take care of her children and disabled husband. Now that her family responsibiliti

responsibilities are behind her, es are behind her, Jeanne has both a financial need Jeanne has both a financial need and a psychological need to re-enterand a psychological need to re-enter the workforce. But Jeanne is

the workforce. But Jeanne is worried about applying for an open position at a worried about applying for an open position at a university libraryuniversity library because of the major

because of the major changes in information technology that have occurred in library management. Aschanges in information technology that have occurred in library management. As the HR director of the

the HR director of the library, you feel Jeanne is highly qualified for library, you feel Jeanne is highly qualified for this position, but that the mainthis position, but that the main barrier to her learning the

barrier to her learning the job tasks will bejob tasks will be a.

a. the reductthe reduction in ion in ability ability to learn to learn new tasnew tasks as ks as people people age.age. b.

b. the fact that the fact that Jeanne will Jeanne will lack the lack the motivation motivation to learn thto learn the new technoe new technology.logy. c.

c. that older that older adults learning adults learning styles are styles are tactile and tactile and the librarythe library’s training ’s training system is system is visual.visual. d.

d. Jeanne’s Jeanne’s low low sense sense of of self-efficacy.self-efficacy. ANS:

40. The elements of tThe elements of training design raining design that make learning that make learning possible inclupossible include all of the de all of the following EXCEPTfollowing EXCEPT:: a.

a. trainer trainer knowledge knowledge of of learner learner stylesstyles b.

b. learner learner readiness.readiness. c.

c. design design for for transfer transfer of of training.training. d.

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ANS:

ANS: D D PTS: PTS: 1 1 DIF: DIF: Moderate Moderate REF: REF: p. p. 270 270 | | Figure Figure 9-69-6 OBJ:

TOP: Conceptual 41.

41. Self-efficacy Self-efficacy refers refers toto a.

a. a pera person's son's desire desire to to learn learn training training content.content. b.

b. learners possessilearners possessing the bang the basic skills sic skills and sufficient and sufficient cognitive abcognitive abilities to ilities to learn the nlearn the new tasks.ew tasks. c.

c. the perceived abthe perceived ability of ility of the instructhe instructor to ttor to transfer the kransfer the knowledge to nowledge to the student.the student. d.

d. a person's a person's belief that hbelief that he/she can e/she can successfully successfully learn the trainlearn the training program ing program content.content. ANS:

42. Coretta, the director Coretta, the director of training for of training for a regional banka regional bank, is frustrated wi, is frustrated with Allen, one oth Allen, one of the new tellerf the new teller trainees. Allen is progressing too slowly to be able to

trainees. Allen is progressing too slowly to be able to complete the two-week course successfully.complete the two-week course successfully. Coretta is considering whether Allen is really ready to

Coretta is considering whether Allen is really ready to learn. Coretta examines all of learn. Coretta examines all of the followingthe following possibilities EXCEPT

possibilities EXCEPT a.

a. whether Allen whether Allen has a lehas a learning styarning style that is le that is not being not being addressed by addressed by the current the current teller trainingteller training program.

program. b.

b. whether Allen whether Allen has the has the self-confidence self-confidence that he that he can successfulcan successfully learn ly learn the taskthe tasks.s. c.

c. whether Allen whether Allen is really is really interested interested in learning in learning how to how to do the do the teller taskteller tasks.s. d.

d. whether Allen whether Allen has the has the cognitive cognitive ability ability to understanto understand the d the teller tasks.teller tasks. ANS:

ANS: A A PTS: PTS: 1 1 DIF: DIF: Moderate Moderate REF: REF: p. p. 270-271270-271 OBJ:

43. At Plantsman’s At Plantsman’s Eden nurseEden nursery, new greenhoury, new greenhouse workers se workers are trained are trained in proper tin proper techniques forechniques for transplanting rooted cutting

transplanting rooted cuttings. As part s. As part of the training, the workers are of the training, the workers are given 10 seedlings of differentgiven 10 seedlings of different kinds of plants to transplant. These efforts will be c

kinds of plants to transplant. These efforts will be c hecked by the trainer. This is hecked by the trainer. This is an example of an example of a.

a. active active practice.practice. b.

b. behavior behavior modeling.modeling. c.

c. Gestalt Gestalt learning.learning. d.

d. visual visual learning.learning. ANS:

44. ____ learners ____ learners must "get must "get their hands otheir hands on" and usn" and use the traine the training resources.ing resources. a. Auditory a. Auditory b. Action b. Action c. Tactile c. Tactile d. Visual d. Visual ANS:

45. When Abner When Abner presents week-presents week-long training long training programs on programs on negotiation tenegotiation techniques to chniques to experiencedexperienced managers, he deliberately starts out with a

managers, he deliberately starts out with a general overview of negotiation and how it contributes togeneral overview of negotiation and how it contributes to better employer-employee relations. Then, he describes to the trainee-managers the specific

better employer-employee relations. Then, he describes to the trainee-managers the specific parts of parts of the negotiation training program they will cover in the following week. Abner

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a.

a. behavior behavior modeling.modeling. b.

b. Gestalt Gestalt learning.learning. c.

c. efficacy efficacy enhancement enhancement techniques.techniques. d.

d. active active practice.practice. ANS:

46. ____ occurs ____ occurs when trainees when trainees perform job-related perform job-related tasks and tasks and duties during duties during training.training. a.

a. Whole Whole learninglearning b.

b. Transfer Transfer of of trainingtraining c.

c. Positive Positive reinforcementreinforcement d.

d. Active Active practicepractice ANS:

47. ____ occurs wh____ occurs when several practice seen several practice sessions are stretchssions are stretched out over ed out over a period of houra period of hours or days.s or days. a. Spaced a. Spaced b. Massed b. Massed c. Alternate c. Alternate d. Active d. Active ANS:

48. All of thAll of the following e following are principles are principles for designing for designing training training for adults Efor adults EXCEPTXCEPT a.

a. building building in in confidence-raising confidence-raising experiences experiences for for the the trainees.trainees. b.

b. providing providing structure structure and and direction.direction. c.

c. centering centering the the training training around around problems.problems. d.

d. clarifying clarifying why why the the training training is is needed.needed. ANS:

TOP: Conceptual 49.

49. Cole, the director oCole, the director of training f training for a manufacturer of heafor a manufacturer of heavy equipment, is vy equipment, is designing a trdesigning a training programaining program for new sales representatives. The sales reps need to be able to quote “chapter and verse” from the for new sales representatives. The sales reps need to be able to quote “chapter and verse” from the company catalog regarding types of equipment, their functions, their appropriate and inappropriate company catalog regarding types of equipment, their functions, their appropriate and inappropriate uses, pricing, and financing packages. Cole’s training program would be

uses, pricing, and financing packages. Cole’s training program would be most effective if he most effective if he designeddesigned it using ____ practice for the

it using ____ practice for the sales reps.sales reps. a. computer-based a. computer-based b. spaced b. spaced c. massed c. massed d. virtual d. virtual ANS:

50. The most elementary The most elementary way in which pway in which people learn is __eople learn is ____, or copying __, or copying someone else's behavsomeone else's behavior.ior. a.

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b.

b. behavior behavior modelingmodeling c.

c. cognitive cognitive practicepractice d.

d. positive positive reinforcementreinforcement ANS:

51. In order to encouIn order to encourage employees to rage employees to take an emergency fitake an emergency first aid course and rst aid course and CPR training, the HCPR training, the HRR director is giving each employee who completes the first

director is giving each employee who completes the first aid and CPR courses a aid and CPR courses a “lottery ticket.” In“lottery ticket.” In July, a plant-wide lottery will be held

July, a plant-wide lottery will be held with prizes worth up to $100. The director of with prizes worth up to $100. The director of HR has decided toHR has decided to use the concept of

use the concept of a.

a. Gestalt Gestalt learning.learning. b.

b. behavior behavior modeling.modeling. c.

c. immediate immediate confirmation.confirmation. d. reinforcement

d. reinforcement ANS:

52. The concepThe concept of t of reinforcement ireinforcement is based s based on the on the law of law of a. effect a. effect b. behavior. b. behavior. c. reaction. c. reaction. d. modification. d. modification. ANS:

53. Soltura Products, ISoltura Products, Inc., has a training nc., has a training program for customprogram for customer service representativer service representatives that tests traes that tests trainees oninees on their knowledge of company products. Every time the trainee

their knowledge of company products. Every time the trainee answers a question, he/she learnsanswers a question, he/she learns whether the answer is right or

whether the answer is right or wrong. This is calledwrong. This is called a.

a. behavior behavior modelingmodeling b.

b. primary primary reinforcementreinforcement c.

c. immediate immediate confirmationconfirmation d.

d. active active practicepractice ANS:

54. One way One way to aid transto aid transfer of trainifer of training to ng to job situationjob situations is ts is to ensure thao ensure thatt a.

a. trainers trainers have have high high levels levels of of self-efficacy.self-efficacy. b.

b. immediate immediate confirmation confirmation is is provided.provided. c.

c. the specific the specific details odetails of the tf the training raining tasks are tasks are addressed eaddressed early in arly in the process.the process. d.

d. the training the training mirrors the mirrors the job contejob context as xt as much as much as possible.possible. ANS:

TOP: Conceptual 55.

55. Which of Which of the following the following statements aboustatements about transfer ot transfer of training f training is TRUE?is TRUE? a.

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effect on employee behavior. effect on employee behavior. b.

b. If employees mIf employees make the initiake the initial transfer of al transfer of their new their new skills to skills to the workplace, the workplace, they will they will retainretain these skills for the long term.

these skills for the long term. c.

c. Training mTraining may have ay have an initiaan initial impact l impact on emploon employee behavioyee behavior, but r, but its impact its impact erodeserodes dramatically over a year’s time.

dramatically over a year’s time. d.

d. Transfer of trainTransfer of training is ing is so poor thso poor that most trainat most training efforts ing efforts must be repmust be repeated annually.eated annually. ANS:

TOP: Conceptual 56.

56. The most The most common method common method for delivering for delivering training in training in the workplace the workplace isis a.

a. face-to-face face-to-face internal internal training.training. b.

b. self-guided self-guided training.training. c.

c. web web conferencing.conferencing. d.

d. outside outside training.training. ANS:

ANS: A A PTS: PTS: 1 1 DIF: DIF: Easy Easy REF: REF: p. p. 273 273 | | Figure Figure 9-79-7 OBJ:

TOP: Conceptual 57.

57. ____ is an ____ is an internal source of internal source of training that otraining that occurs through ccurs through interactions and interactions and feedback among feedback among employees.employees. a.

a. Informal Informal trainingtraining b.

b. Vestibule Vestibule trainingtraining c.

c. Employee Employee developmentdevelopment d.

d. New New employee employee orientationorientation ANS:

58. The most The most common type common type of training of training at all levat all levels in an els in an organization organization is/areis/are a.

a. simulation simulation exercises.exercises. b.

b. role role playing.playing. c.

c. on-the-job on-the-job training.training. d.

d. classroom classroom instruction.instruction. ANS:

TOP: Conceptual 59.

59. Which of Which of the followthe following is ing is TRUE about TRUE about on-the-job on-the-job training training (OJT)?(OJT)? a.

a. It is It is less disrupless disruptive to tive to the wothe work flow rk flow than oththan other types er types of trainingof training.. b.

b. It is It is flexible anflexible and relevand relevant to t to what emwhat employees do.ployees do. c.

c. It It is is more more expensive expensive than than classroom classroom training.training. d.

d. OJT is mOJT is most effective wost effective when it hen it arises spontaneouarises spontaneously out sly out of job activof job activities.ities. ANS:

TOP: Conceptual 60.

60. Dr. Smith, a small-animDr. Smith, a small-animal veterinarian, has al veterinarian, has hired Carlos as ahired Carlos as an assistant. On Cn assistant. On Carlos’ first day, arlos’ first day, Dr. SmithDr. Smith shows Carlos the technique for holding a cat

shows Carlos the technique for holding a cat during vaccinations. First, Dr. Smith describes theduring vaccinations. First, Dr. Smith describes the technique. Then he shows Carlos the technique. Then he

technique. Then he shows Carlos the technique. Then he asks Carlos to hold the cat asks Carlos to hold the cat and sees if Carlosand sees if Carlos is successful. This is an example of

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a. cross-training. a. cross-training. b.

b. cooperative cooperative training.training. c. apprenticeship. c. apprenticeship. d.

d. on-the-job on-the-job training.training. ANS:

ANS: D D PTS: PTS: 1 1 DIF: DIF: Easy Easy REF: REF: p. p. 274 274 | | Figure Figure 9-89-8 OBJ:

61. Unions Unions view view cross-training cross-training unfavorably unfavorably because because itit a.

a. threatens threatens job job jurisdiction.jurisdiction. b.

b. may make may make layoffs easlayoffs easier for ier for the employthe employer to er to implement.implement. c.

c. reduces reduces effective effective wages wages per per hour.hour. d.

d. increases woincreases worker produrker productivity, ctivity, and thuand thus threatens threatens job s job security.security. ANS:

TOP: Conceptual 62.

62. The two mThe two major advantages ajor advantages for the emfor the employer of croployer of cross-training emss-training employees is ployees is development anddevelopment and a.

a. individual individual employee employee productivity productivity increases.increases. b.

b. cost cost efficiencies.efficiencies. c.

c. better better union union relations.relations. d. flexibility.

d. flexibility. ANS:

TOP: Conceptual 63.

63. Outside trainOutside training would ing would be appropriate be appropriate in all in all the followithe following situationng situations EXCEPTs EXCEPT a.

a. the organizatthe organization has ion has few emplofew employees who yees who need a need a particular particular set of set of skills.skills. b.

b. the emthe employees ployees need need to to be be trained trained quickly.quickly. c.

c. the emthe employees ployees have have low low learner learner readiness readiness levels.levels. d.

d. the organization’the organization’s HR staff s HR staff lacks the lacks the expertise needed expertise needed to in to in the training the training content.content. ANS:

TOP: Conceptual 64.

64. In a small organizIn a small organization without ation without an HR department, nan HR department, new employee orienew employee orientation is the tation is the responsibility responsibility of of a.

a. the the new new employer employer him/herself.him/herself. b.

b. the the business business owner.owner. c.

c. the the new new employee's employee's supervisor supervisor or or manager.manager. d.

d. the the new new employee's employee's coworkers.coworkers. ANS:

TOP: Conceptual 65.

65. WWFS has a large WWFS has a large number of cooks annumber of cooks and other food sed other food service workers who rvice workers who will be swill be sent to hostileent to hostile environments overseas to prepare meals for the

environments overseas to prepare meals for the military. The workers have been hired, but military. The workers have been hired, but they needthey need to be trained almost immediately because of the contract with the military, and the HR staff at WWFS to be trained almost immediately because of the contract with the military, and the HR staff at WWFS is overloaded. It would be most wise for WWFS to

is overloaded. It would be most wise for WWFS to a.

a. cancel cancel the the military military contract.contract. b.

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c.

c. hire and hire and train new train new HR stHR staff to aff to do thdo the trainine training.g. d.

d. use on-the-job use on-the-job training wtraining when the new hen the new hires arrive ihires arrive in the n the hostile envirohostile environment.nment. ANS:

66. ____ inv____ involves the olves the use of use of vendors to vendors to train employtrain employees.ees. a. Outsourcing

a. Outsourcing b.

b. Job Job instruction instruction trainingtraining c.

c. Performance Performance consultingconsulting d.

d. Cooperative Cooperative educationeducation ANS:

TOP: Conceptual 67.

67. The Workforce The Workforce Investment AInvestment Act encourages emct encourages employers to ployers to hire ____ hire ____ through tax through tax credits.credits. a.

a. single single mothersmothers b.

b. disabled disabled adultsadults c.

c. disadvantaged disadvantaged youthsyouths d. ex-felons

d. ex-felons ANS:

TOP: Conceptual 68.

68. Susan, the new diSusan, the new director of trainingrector of training, has noticed th, has noticed that the orientatat the orientation program for new ion program for new employees isemployees is quite abbreviated. Basically, the employees are directed to the

quite abbreviated. Basically, the employees are directed to the organization handbooorganization handbook on thek on the organization’s Web site and told to read it.

organization’s Web site and told to read it. Susan wants to design and implement a Susan wants to design and implement a more thorough andmore thorough and well-designed orientation program

well-designed orientation program, because the , because the company hires about 100 new employees per company hires about 100 new employees per year atyear at all levels. In listing her arguments in

all levels. In listing her arguments in favor of spending money on this new favor of spending money on this new program, Susan lists all of program, Susan lists all of the following positive points EXCEPT

the following positive points EXCEPT a.

a. effective orientaeffective orientation wiltion will establisl establish a fh a favorable emploavorable employee impression yee impression of the of the organization.organization. b.

b. effective orientaeffective orientation wiltion will reduce l reduce the number the number of discrimof discrimination lawination lawsuits by suits by employees.employees. c.

c. effective orientaeffective orientation wiltion will ensure l ensure employee performemployee performance and ance and productivity productivity begin mobegin morere quickly.

quickly. d.

d. effective effective orientation orientation will will improve improve employee employee retention retention rates.rates. ANS:

ANS: B B PTS: PTS: 1 1 DIF: DIF: Moderate Moderate REF: REF: p. p. 277-278277-278 OBJ:

69. ____ is the ____ is the general term for the ugeneral term for the use of the Inse of the Internet or an organizternet or an organizational intranet ational intranet to conduct trainto conduct training on-ing on-line.

line. a.

a. Distance Distance educationeducation b. E-learning

b. E-learning c.

c. Computer Computer educationeducation d. Web-learning

d. Web-learning ANS:

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a.

a. E-learning E-learning has a has a much much lower dlower drop-out rop-out rate than rate than conventional conventional training.training. b.

b. E-learning is E-learning is strongly strongly preferred as preferred as a training a training medium medium by employees.by employees. c.

c. E-learning provE-learning provides easy ides easy access to access to more employmore employees than ees than does convdoes conventional traentional training.ining. d.

d. E-learning is E-learning is somewhat somewhat more expensivmore expensive per tre per trainee than ainee than conventional conventional training training methods.methods. ANS:

TOP: Conceptual 71.

71. Which of Which of the following the following would be would be identified as identified as a form of a form of cooperative trcooperative training?aining? a. simulations

a. simulations b. e-learning b. e-learning c.

c. on-the-job on-the-job trainingtraining d.

d. school-to-work school-to-work transitiontransition ANS:

72. ____ combine ____ combine job training job training with classroowith classroom instruction m instruction from schools, from schools, colleges and colleges and universities.universities. a. Apprenticeships

a. Apprenticeships b.

b. Educational Educational assistance assistance programsprograms c. Internships

c. Internships d. Sabbaticals d. Sabbaticals ANS:

73. The generic term for The generic term for training that training that combines on-the-combines on-the-job experiences with job experiences with classroom instruclassroom instruction isction is a. internship.

a. internship. b. apprenticeship. b. apprenticeship. c.

c. job job instruction instruction training training (JIT).(JIT). d.

d. cooperative cooperative training.training. ANS:

74. Apprenticeships Apprenticeships are used most are used most often to often to train people train people for jobs for jobs inin a.

a. management management development.development. b.

b. assembly assembly line line work.work. c.

c. skilled skilled crafts.crafts. d.

d. technology-related technology-related areas.areas. ANS:

75. The director of HR The director of HR is reluctant to iis reluctant to institute an enstitute an educational assistducational assistance program. His ance program. His major argumentmajor argument against such a program is

against such a program is a.

a. tuition reimbtuition reimbursement is mursement is more expensive ore expensive than other than other types of ttypes of training that raining that have greaterhave greater benefit to the organization.

benefit to the organization. b.

b. employees who employees who graduate with graduate with new degrees new degrees expect promoexpect promotions and raisetions and raises, and ths, and this isis is unrealistic.