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Information Disaster Recovery

Plans

Session 1

4.2.2 Business Continuity Plans

Part 1

22/01/2015 www.gpa.net.au 2

Visit the GPA website to:

Register for GPA webinars

Subscribe to our free eNewsletter

Download accreditation resources

View our events calendar

Obtain a quote and register for accreditation

www.gpa.net.au

Webinar certificates

•  Certificates are only provided on successful completion of an evaluation survey

•  The survey must be completed by close of business today, and is only available via GPA webinars page

•  Each attendee must complete his or her own survey

•  Certificates of participation are only available to participants at live sessions

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Today’s agenda

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The what & why of Business Continuity Plans

Possible scenarios

Developing and testing plans

 

Staff roles

Meeting the Standards

What is a Business Continuity Plan?

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Processes to ensure

practices can continue to function

Why do I need a plan?

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Why do practices need a plan?

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Continuity of care

Continuity of business

Reduced stress on personnel

Reduced loss of income

What is involved in plans?

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General information

Potential disaster plans

Critical function plans

System restoration plans

Testing and reviewing plans

General information

Documented

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General information

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Documented

policy Asset register responsible? Who is

General information

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policy Asset register responsible? Who is Contact details

Possible scenarios

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Environmental

Organised / deliberate

Utilities & services

Equipment or system

Computer security

Other emergencies

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Potential disasters:

environmental

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Fire / flood /

tsunami Earthquake / landslide Electrical storm Epidemic

Tornado / hurricane

Snowstorm / freezing

conditions Drought Contamination

Potential disasters:

organised or

deliberate

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Theft

Arson

Terrorism

Sabotage

Act of

war

Potential disasters:

loss of utilities & services

Electrical power

failure Loss of gas supply Loss of water supply

Loss of drainage / waste removal Loss of communication services

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Potential disasters:

equipment / system

failure

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Internal

power

failure

Air-conditioning

failure

Equipment

failure

Potential disasters:

computer security

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Cyber crime Loss / deletion of records or data Confidentiality breach System / hardware / software failure Virus / adware / malware

Potential disasters:

other

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violence Neighbourhood disruptions safety problems Health and

Employee

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Potential plans

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Disaster /

situation

Action

responsible

Persons

Critical functions

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Administrative

Clinical

Critical functions: administrative

Appointments Billing Reminders / recalls

Medicare

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Critical functions: clinical

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Clinical

procedures

Clinical

notes

Phone calls

System restoration

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Re-installation

Restoring

Rebuilding

Testing the plan

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Initially

With updates and additions

With any new equipment /

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Roles of staff

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Roles of staff

22/01/2015 www.gpa.net.au 26 Developing the plan Testing the

plan Reviewing the plan

Taking the plan offsite During a disaster or scenario During the recovery

Roles of staff: developing the plan

Identify potential disasters / scenarios

Identify critical functions

Develop processes and procedures

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Roles of staff: check & test the plan

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Potential Disasters / Scenarios Critical Functions

Roles of staff: reviewing the plan

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Review plan Identify changes Make changes

Roles of staff: taking the plan offsite

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Take offsite

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Roles of staff: during disaster /

scenario

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Follow critical function plans

Follow documented

business continuity plans

Follow documented disaster

recovery plans

Roles of staff: during recovery

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System restoration

Downtime box

                   

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In summary: plans

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General information

Potential disaster / scenario plans Critical function plans

System restoration plans Testing plans

In summary: staff roles

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Developing plans Testing plans Reviewing plans Taking offsite

Action during disasters / scenarios Action during recovery period

Everyone should be responsible for something

Meeting the Standards

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4.2.2C

If our practice uses computers

to store personal health information,

we have a business continuity plan

that has been developed, tested and

documented.

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Upcoming Webinars

4.2.2 Business Continuity Plans Part 2 Thursday January 29 at 12pm (AEDT) 5.1 Facilities and access   Tuesday February 3 at 1pm (AEDT   Dealing with difficult patients   Wednesday February 11 at 2pm (AEDT   5.2 Practice equipment   Thursday February 19 at 12pm (AEDT  

Webinar quiz

•  If your practice is accredited, or undergoing accreditation, with GPA, you will receive a link to a quiz with your certificate of participation.

•  The questions in this quiz will ask you to describe how your practice meets the criteria discussed today.

•  On submission of your answers, your QAM, or a team member within the office, will review the information you provide, and contact you to provide further guidance, if necessary.

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Webinar certificates

22/01/2015 www.gpa.net.au

•  Certificates are only provided on successful completion of an evaluation survey

•  The survey must be completed by close of business today, and is only available via GPA webinars page

•  Each attendee must complete his or her own survey

•  Certificates of participation are only available to participants at live sessions

www.gpa.net.au/webinars

Thanks for taking time out today

to join this presentation.

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