SIX SIGMA PROCESS EXCELLENCE

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The University of Alabama is an affirmative action/equal opportunity

REGISTRATION FORM

For multiple registrations, please duplicate this form. Please submit this entire page for your registration.

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FAX, phone-in and on-line registrations must have credit card number and information.

FOUR CONVENIENT WAYS TO REGISTER

Phone in registration to: (205) 348-3000 1-866-432-2015 (toll free) Mail form and fee to:

Registration Services College of Continuing Studies The University of Alabama Box 870388

Tuscaloosa, AL 35487-0388

On-line registration available via the internet at: sixsigma.ua.edu

Note: The University of Alabama is committed to complying with the Americans with Disabilities Act. Please make your request for accommodation at least 30 calendar days in advance of program date by stating your request here.

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LEAN SIX SIGMA: THE ULTIMATE SYSTEM FOR PROCESS IMPROVEMENT

[ ] Jan. 25-26, 2012 Program # 0516212 [ ] $1,495/person

[ ] $1,345/person (10% discounted fee)

LEAN SIX SIGMA GREEN BELT CERTIFICATES

Lean Week

[ ] Feb. 27- March 2, 2012 Program # 0516212

Six Sigma Week 1

[ ] April 9-13, 2012 Program # 0516412 or

[ ] Sept. 17-21, 2012 Program # 0516512

[ ] May 14-18, 2012 Program # 0516612 or

[ ] Oct. 15-19, 2012 Program # 051913

Fee(s) Per Week of Attendance

[ ] $2,850/person

SIX SIGMA BLACK BELT (includes two weeks of Green Belt, plus)

Week 3 [ ] Nov. 12-16, 2012 Program # 0502013 Week 4 [ ] Dec. 10-14, 2012 Program # 0502113 Weeks 3 & 4 [ ] $3,350/person

METHOD OF PAYMENT

[ ] Enclosed is a check in the total amount of $ _______made payable to

THE UNIVERSITY OF ALABAMA. [ ] Charge $_______to my credit card: [ ] Personal [ ] Business [ ] Discover [ ] MasterCard [ ] VISA [ ] Am Ex Card #_________________Exp.Date _____ __________________________________ Authorizing Signature

10% discounted fees are available to organizations registering 3 or more persons to same session. Registrations must be submitted simultaneously for discounted fee to apply.

Brochure ID 16312

[ ] SIX SIGMA GREEN/BELT COACHING & PROJECT OVERSITE

Program # 053281

$400 per hour-long coaching session/person (Date, time, and site to be arranged individually. Travel expenses would be extra.)

Nonprofit Organization U.S. Postage Paid

The University of Alabama Box 870388

Tuscaloosa, Alabama 35487-0388

Successful Aging Across the Lifespan

t o u ch i n g l i v e s

2012

|

Tuscaloosa, Alabama

SIX SIGMA PROCESS EXCELLENCE

http://sixsigma.ua.edu

Learn how to harness

the power of Lean

and Six Sigma to

Streamline Business

Processes, Align Your

Operation with

Customer Needs,

and Improve

Your Bottom Line!

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Learn how to harness the power of Lean and Six Sigma to

Streamline Business Processes, Align Your Operation with

Customer Needs, and Improve Your Bottom Line! Enroll in

The University of Alabama's Six Sigma programs to learn

about a set of tools you can use to help your organization

leapfrog ahead of your competition in terms of market share

and profitability.

SIX SIGMA

PROCESS EXCELLENCE PROGRAMS

Certificates are offered in the Black Belt program which consists of four weeks of intense one-week training modules, the Lean Six Sigma Green Belt program which consists of one week of Lean training plus the entire two-week Green Belt program, which includes Mini Tab and Facilitation Skills training.

LEAN & SIX SIGMA GREEN BELT

CERTIFICATE PROGRAMS

Lean Week

Feb. 27- March 2, 2012

Six Sigma Week 1

April 9-13, 2012

Six Sigma Week 2

May 14-18, 2012

or

Six Sigma Week 1

Sept. 17-21, 2012

Six Sigma Week 2

Oct. 15-19, 2012

SIX SIGMA BLACK BELT CERTIFICATE

Week 1 September 17-21, 2012

Week 2 October 15-19, 2012

Week 3 November 12-16, 2012

Week 4 December 10-14, 2012

Six Sigma Black Belt Certificate Requirement:

To successfully complete the Six Sigma Black Belt Certificate Program, a participant must attend all four blocks of one-week workshops within a two-year period; complete all work assigned; and be present for all class activities. Each workshop will be scheduled at least once a year.

Each participant must also complete a Six Sigma Black Belt Application Project. The application project should be selected from your workplace to acquire hands-on knowledge and demonstrate comprehension of the Six Sigma Black Belt tools and methodology. The projects will be selected by the participants and approved by the instructor. The instructor will facilitate and provide consultation for the project in class during the workshops as part of the certificate program workshop activities. Workplace project consultation may be arranged through

University of Alabama faculty members or private consultants. For more information, please contact Donna Keene, Associate Director at 205-348-6513 or [email protected]

FACULTY INCLUDES:

UNLEASH THE POWER OF THE LEAN AND SIX SIGMA

SIX SIGMA MANAGEMENT

COURSES

Three additional Six Sigma Management Courses are offered to provide an overview of the role and responsibility of teams, as well as to teach Supervisors, Managers, Team Members, and Process Owners how to identify business processes and how to measure and track them. These courses are not a part of the certificate programs and may be taken at any time that they are offered.

l Lean Six Sigma: the Ultimate System for

Process Improvement January 25-26, 2012

l Six Sigma Champion Training

l Six Sigma Process Management

These management courses may be provided on a customized basis for your leadership team. These intense, but practical workshops provide participants with the knowledge and skills that may be applied to the manufacturing, production and service industries in large and small organizations to improve profitability and customer satisfaction.

Note: The Six Sigma Management Courses are not a part of the certificate programs and are offered to provide managers, supervisors, team members, and key organizational personnel involved in the six sigma process an opportunity to acquire specific knowledge and skill sets.

Any of the workshops may be attended separately from the certificate programs to acquire specific skill sets and increase or update knowledge of the subject.

DONALD SMITH, MBA, SIX SIGMA MASTER BLACK BELT,

is the CEO/President and Founder of Donald E. Smith Associates, Inc., an international business management consulting firm specializing in Lean Six Sigma Process Improvement, Total Quality Management, and Leadership Development. Don has extensive experience in directing leadership teams at all organizational levels in the planning, design, and implementation of business process excellence systems, including Six Sigma and Lean Enterprise.

Don is an accomplished and certified Six Sigma Master Black Belt and Black Belt facilitator who has coached process improvement teams at numerous companies across the globe. An active member of the American Society for Quality, Don is a charter member of the Service Industries Division and the Past Regional Counselor for Region 15. He is also a member of the Quality Management Division and the Human Resources Division of the ASQ. Don is a certified Total Quality Management and Quality Action Team facilitator. He has designed and delivered several internal and external workshops stressing TQM awareness and application. At ease in multicultural environments, he has provided services to customers in Australia, Austria, China, the Czech Republic, France, Germany, Holland, Hungary, Ireland, Scotland, Singapore, South Korea, the United

Kingdom, and throughout the United States. Among his clients are: Allstate Financial, AT&T, Atlanta Mayor’s Office, Beckman Coulter, BellSouth, Business Loan Express, Compass Bank, Conseco, Corning, First Data Resources, GE Capital, Johnson & Johnson, LG Group, Longaberger Baskets, Motorola, NCR, Oriel, PricewaterhouseCoopers, Rath & Strong, Business Loan Express, KPMG, University of Alabama at Birmingham, Jefferson State Community College, United Methodist Church, United States Army, and US West.

Mr. Smith holds an M.B.A. from Texas, A&M in Commerce, Texas. He is a recipient of the 2007 Teaching Excellence Award from the University of Alabama, College of Continuing Studies. He is among one of the first to be certified in The Great Discovery, Coach and Facilitator, The Fourth Generation of Six Sigma in 2008.

DIANNA SMITH, MBA, SIX SIGMA MASTER BLACK BELT,

is Chief Operating Officer and part owner of Donald E. Smith Associates, Inc., a business management consulting firm specializing in process improvement initiatives using the Lean Six Sigma Methodology. She is a multi-talented consultant and senior management leader with over 30 years of experience working in industry. She is a dynamic, energetic individual whose expertise in understanding and managing the dynamics of change has saved companies millions of dollars. Ms. Smith is skilled at applying Six Sigma and Total Quality Management principles to corporate process improvement initiatives and meeting facilitation, interventions, project management, team participation, strategic planning, training development and delivery. Dianna delivers Six Sigma Process Improvement courses both Green Belt and Black Belt, Champions Training and numerous leadership courses. She provides application support and coaching of projects. Companies that she has worked with are: Compass Bank, NCR, First Data Resources, First Data Merchant Services, Corning, Longaberger, Color Spot, TRW, KPMG, BellSouth Telecommunications, Jefferson State Community College, and others. She is adept at applying Six Sigma and Total Quality Management principles to corporate process improvement initiatives and process re-engineering teams, delivering courses on

how to understand and manage the dynamics of change providing consultation on meeting facilitation, interventions, performance improvement, process improvement, project management, strategic planning, team participation, and training development and delivery. Dianna successfully negotiated with the U.S. EPA regarding environmental self-disclosure issues resulting in a cost avoidance of several million dollars. She led a massive re-engineering effort to outsource non-core processes for a large telecommunications company resulting in $22 million saved.

Ms. Smith holds an M.B.A. from the University of Alabama at Birmingham (UAB). She is a Cum Laude graduate of UAB in Business Management and a member of both the Golden Key National Honor Society and the Beta Gamma Sigma National Business Honor Society. Dianna studied Statistical Methods for Quality Improvement at The University of Alabama in Tuscaloosa. Dianna was selected as one of 2,000 Notable American Women in 1996. She is a recipient of the 2007 Teaching Excellence Award from the University of Alabama, College of Continuing Studies. She is among the first to be certified in The Great Discovery, Coach and Facilitator, The Fourth Generation of Six Sigma in 2008.

JONATHON ANDELL, SIX SIGMA MASTER BLACK BELT,

has been a quality professional since 1987, a consultant since 1998, and a Fellow of the American Society for Quality since 2008. As his career advanced, he has implemented a variety of Lean (and Six Sigma) initiatives. He is equally effective leading strategic planning sessions with executives, providing training and coaching for technical staff, and implementing hands-on improvements on the work floor.

He has streamlined processes and operations at such diverse organizations as manufacturing facilities, hospitals, blood banks, construction firms, software developers, design firms, and a variety of service organizations. He is renowned for his ability to diagnose a situation or organization quickly, and to hone in on the most value-added interventions.

Note: The first two weeks of the Black Belt program also count as the Green Belt Certificate Program.

Note: Participants may take all three weeks of the Lean and Six Sigma Green Belt program for the Lean Six Sigma Green Belt requirements, or the

Six Sigma Week 1 and Week 2 for the Six Sigma Green Belt requirements.

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WHO SHOULD ATTEND:

These Six Sigma Certificate Programs are designed for executives, managers, business managers, engineers, financial managers, supervisors, quality improvement personnel, team members, leaders, and change agents participating in the Six Sigma process improvement at any level. The Six Sigma process improvement is applicable to service, manufacturing, production, telecommunications, travel, and numerous other industries.

Complete the Green Belt Certificate Program to learn the Six Sigma tools and principles and develop skills to be successful project team leaders. Complete the Black Belt Certificate Program to attain a higher-level mastery of the Six Sigma principles to be able to work projects more independently.

The following three Six Sigma Management Courses should be attended by senior leaders who “own” the process improvement projects, executives, managers, supervisors, team members, leaders, and others who may need to understand the Six Sigma process; know how to identify, measure, and track business processes; and receive an overview of the roles and responsibilities of teams and chartered projects.

Course Description:

The course will teach you how to identify business processes and how to measure and track them. Learn how to perform business process mapping, cycle time analyses, and measurement system analyses.

Who Should Attend:

Supervisors, Managers, Team Members, Leaders, Champions, and Process Owners.

Topics Covered:

•

What is Six Sigma?

•

Why Six Sigma?

•

Overview of Six Sigma Process

•

Grasp the Situation

•

Describe the Business Process

•

Identify and Obtain Measures

•

Data Analyses

•

Integration of the Data and Business Process

Tools Taught:

Process mapping, change management, value/non-value added analysis, cycle time analysis, measurement system analysis, prioritization matrix, and selection grid.

Course Description:

Learn how to harness the power of these two methodologies, Lean and Six Sigma, to guide your processes to the ultimate level of efficiency. This course will provide an overview and general comparison of both powerful process-improvement systems. Discussion will include the impact of both programs on production systems and bottom-line profitability.

Who Should Attend:

Executives, Directors, Managers, and others who desire an understanding of Six Sigma and Lean Tools as well as the improvements in “bottom line profitability” that may be realized through implementation of these powerful processes in an organization.

Course Outline:

INTRODUCTION AND OVERVIEW OF SIX SIGMA

Business Leader Perspective What is Six Sigma? Why Six Sigma?

Roles and Responsibilities

Sponsor and Team Leader Perspective DMAIC Overview Define Measure Analyze Improve Control Project Team Report

INTRODUCTION AND OVERVIEW OF LEAN

Standardized Work Kaizen

Total Productive Maintenance Management Deployment Systems

Wrap-up: Where does Lean Manufacturing fit with current initiatives?

SIX SIGMA VS LEAN

Process Differences Business Advantages Business Impacts

Question and Answer Session

Lean Six Sigma: The Ultimate System

for Process Improvement

GENERAL INFORMATION

REGISTRATION

The cost for attending each certification and management course varies and is specified on the Registration Form in this brochure. The fee covers the cost of the sessions, handout materials, refreshment breaks, and luncheons.

Organizations registering three or more persons for the same course listed in this brochure will receive a 10% discount. Please specify attendance preferences on the Registration Form. Participants who register less than five working days prior to the session starting date should do so by phone to ensure confirmation of their registrations. Treasury regulations may permit an income tax deduction for educational expenses (registration fees, travel, meals, and lodging) undertaken to maintain or improve professional skills.

SCHEDULE OVERVIEW

Registration check-in process will be from 7:30 - 8 a.m. on the first day of each program, with instruction commencing thereafter, and wrapping up at 5:00 p.m. On the following days, instruction lasts from 8 a.m. - 5 p.m. (class will end at 3 p.m. on the last day of the program). Lunch is from noon to 1 p.m.

LOCATION and LODGING

ALLSIX SIGMA CERTIFICATION AND MANAGEMENT COURSE sessions will be held in the Bryant Conference Center, a premier learning facility located on The University of Alabama campus in Tuscaloosa, Alabama, at 240 Paul W. Bryant Drive.

Sports fans - make plans to visit the Paul W. Bryant Museum ($2/person) located between the Conference Center and the Hotel Capstone.

Rooms may be reserved at the Hotel Capstone (formerly the Sheraton Four Points Hotel) by calling 205-752-3200 or 1-800-477-2262 (toll free). Please identify yourself as a program participant when making reservations. You may also register online at www.hotelcapstone.com. To obtain your special pricing, please enter “CCS” in the Group Code fieldand type in the name of your program in the comments field. After registering for the program, you will receive a map with the locations and phone numbers of other Tuscaloosa motels.

PARKING

From I-20/59, take the McFarland Boulevard/US 82 exit and proceed north to the University Boulevard interchange. Exit and turn right. Stay on University Boulevard down the hill and turn left on Second Avenue. Open parking will be on your left, the Bryant Conference Center complex on your right. In addition to the parking lot on Second Avenue, you may also park in the Coleman Coliseum Parking Lot. You will be able to ride a Crimson Route bus to Second Avenue at the Bryant Conference Center.

PROFESSIONAL DEVELOPMENT HOURS (PDH) CREDIT

The SIX SIGMA CERTIFICATE AND MANAGEMENT

COURSES may provide the Professional Development Hours (PDH) required by State regulations for maintaining Continuing Professional Competency. Please check with your appropriate state agency for this requirement.

CANCELLATIONS and REFUNDS

If you must cancel, a full refund may be granted up to two weeks prior to program date. After that date, an administrative fee equal to 25% of the registration fee (minimum $25) will be charged against your refund. Refunds cannot be made after the program has begun, but a substitute participant may be designated. The University of Alabama reserves the right to cancel, postpone or combine class sections; to limit registration; or to change instructors. Any money-back guarantee offered on specific programs does not necessarily apply to other programs of The University of Alabama College of Continuing Studies. Note: Course offerings in the Six Sigma Certification Programs require a high level of commitment to pass the certification examination. All course materials must be covered by participants. An absence from sessions for any period of time requires instructor approval.

CUSTOM DESIGNED TRAINING FOR YOUR ORGANIZATION OR TRADE ASSOCIATION

This entire program or any of its components, as well as other College of Continuing Studies’ programs can be custom designed for your firm or trade association by The University of Alabama and presented at a site of your choice.

ADDITIONAL INFORMATION

For more information, call Donna Keene at (205) 348-6513 or email to: [email protected].

Six Sigma Process Management

GENERAL INFORMATION

TO IMPROVE YOUR BOTTOM LINE!

NOTE: Please note that any of these Lean/

Six Sigma programs can be customized and delivered at the site of your choice! For more information, call Donna Keene at

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Certificate Description:

This training will provide you with a set of proven methods and tools for working through the DMAIC process.

• Define – what needs to be improved • Measure – what you are currently doing

• Analyze – the data and develop an improvement plan • Improve – your current process and measure success • Control – the gains and repeat the process

This certificate program is to be completed in four separate weeks of training. It offers the opportunity for you to complete the program within a few months or over a period of two years. The Black Belt Certificate Program requires you to complete a Six Sigma Black Belt Application Project. The project must be approved by the instructor and completed before certification can be awarded.

Laptop computers and Minitab Statistical software will be provided for the Black Belt workshops. Instructors will be available for consultation on projects during class time. Additional consultation may be arranged through

Donna Keene at 205-348-6513, [email protected].

Who Should Attend:

Key change agents for the process. The Black Belts lead teams working on persistent issues that need to be addressed to improve the organization’s performance.

Topics Covered:

• Define an opportunity for improving your business • Measure what you are doing

• Real problems causing real pain are identified and prioritized

• Utilize tools to analyze data and measurements to convert them to information leading to a solution • Develop a plan of action and timeline to solve a real problem

• Implement and deploy the improvements; measure the gains

• Use techniques learned to control and continue the improvements

• Maintain long-term results, producing ongoing, measurable savings

Tools Taught:

• Chartering • Process Mapping

• Data Collection Planning Types of Data

Sampling

Gage R&R

• Measuring the Current State of a Process Yield Defects Per Million Opportunities Control Charts

• Creating Check Sheets • Pareto Analysis • Sources of Variation • Cause and Effect Diagram • Descriptive Statistics

Hypothesis Testing Regression Analysis • Stratification Analysis • Exploring Patterns in Data • Measurement System Analysis • Process Capability

• Rolled Throughput Yield

• Generating and Selecting Solutions • Design of Experiments

• FMEA

• Document, Test and Control

LEAN/ SIX SIGMA GREEN BELT

CERTIFICATE PROGRAM

Note: Participants who have taken the two-week Green Belt program or the Black Belt program may sign up for additional coaching and project oversite through The University of Alabama. The projects must be completed before the Six Sigma Green Belt or Black Belt is awarded.

Certificate Description:

This Six Sigma Green Belt Certificate Program will enable you to implement all of the five-step methodology in the process improvement of DMAIC (Define, Measure, Analyze, Improve, and Control). This program is completed in two separate weeks of training. The Green Belt candidate will bring an improvement project to class to apply the method as the tools and techniques are taught.

Laptop computers and Minitab Statistical software will be provided for the Green Belt workshops.

You will take a comprehensive exam at the end of each week to assess competence in the use and application of the tools and techniques you will have learned. To be certified as a Green Belt, you must present and defend a completed project.

To help equip you to be a successful project team leader, you will also learn and practice group facilitation skills. At the end of this two-week period, you will be able to lead small-scale projects as well as support any Black Belt projects.

Who Should Attend:

Individuals participating in Six Sigma process improve-ment at any level, whether in service, manufacturing, support, or administrative functions. Program applies to staff, supervisors, managers, and directors in such areas as manufacturing, operations, service, engineering, planning, quality, and purchasing.

Topics Covered:

•

What is Six Sigma?

•

Defining differences in roles

•

Identifying opportunities for improvement

•

Working with an improvement team

•

Mapping the process

•

Removing roadblocks in the process

•

Collecting data

•

Analyzing data

•

Identifying root causes of problems

•

Generating solutions

•

Implementing solutions

•

Control and Follow Through

•

Introduction to Minitab Software

•

Multiple Exercises with Minitab to support topics relating to developing various charts

•

Sets of Facilitation Skills to equip Green Belts to lead projects

SIX SIGMA GREEN BELT CERTIFICATE

Six Sigma Champion Training

Course Description

The course provides an overview of Six Sigma and the roles and responsibilities of teams and developing project charters. Participants will learn how to select, manage and review projects’ progress.

Who Should Attend:

Senior Leaders who “own” process improvement efforts, remove roadblocks, and approve projects.

Topics Covered:

•

What is Six Sigma? Why Six Sigma?

•

The Business Context

•

Project Selection Overview

•

Chartering Projects Overview

•

Identifying Resources for Implementation

•

Overview of Improvement Process

•

Communications...and more!

Tools Taught:

Chartering, roles and responsibilities, how to use selection grid, prioritization matrix, and overview of process

improvement.

This three-week program successfully combines the components of lean enterprise and six sigma tools that will enable individuals to transform operations and maximize bottom-line results.

Participants are required to bring a project to class to define, work on, and resolve real-live problems. Projects must be approved by the instructor. This Certificate Program is comprised of one week of Lean training and the entire two-week Six Sigma Green Belt program.

Who Should Attend:

Individuals at any level, whether in service, manufacturing, support, transactional, or administrative functions who want to use a methodical process to streamline processes, make improvements, and maintain the gains of those improve-ments.

Topics Covered:

• Overview of Six Sigma and Lean • Defining Your Project

• Process Basics

• Understanding Voice of the Customer • Data Collection and Data Analysis

• Process Analysis and Value Stream Mapping • Identifying and Verifying Causes of the Problem • Generating and Selecting Solutions

• Lean Solutions: 5s, Flow, Mistake Proofing (Poka-Yoke) • Implementing Solutions and Evaluating Results • Standardization: Methods and Training

SIX SIGMA BLACK BELT CERTIFICATE

What Our Students Have to Say About Our

Six Sigma Program

“Powerful workshops combine instruction with real time examples enabling your employees to make immediate implementations when

they return to work.

”

Coston Wheeler, Quality Control Manager, Tara Manufacturing

“Throughout the program we had exceptional support from the two Black Belts. They could rely on extensive experience from other completed Six Sigma projects and shared that knowledge willingly with the students. During the two-week class the instructors were always available for questions. Although it wasn’t part of the program they scheduled personal meetings to help us to successfully finish our Six Sigma projects.

I was completely satisfied and I can recommend the class to others interested in Six Sigma without hesitation.”

Sabine Grossman, MBTech Contractor, MBUSI