Drug & Alcohol Services Wirral

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Wirral Daat Contact Details Old Market House Hamilton Street Birkenhead Merseyside CH41 5AL Tel: 0151 643 5392 Fax: 0151 652 2668 www.wirraldaat.org This guide is also available on the above website.

Large

format

booklets

and audio

tape copies

are available

on request

This guide has been produced by Wirral Drug and Alcohol Action Team (DAAT). It lists local sources of information, advice and support for anyone affected by drugs or alcohol. Copies of this guide are available on request from Wirral DAAT. Please telephone 0151 643 5392. Hindi Urdu Vietnamese Bengali Chinese

Support for Recovery

Drug

&

Alcohol

Services

Wirral

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Tel: 0800 028 1300 for drug advice, support and action 24/7.

FRANK

Tel: 0800 776600

National helpline for drugs and alcohol advice.

Public transport

For information on public transport available to enable you to attend any of the services listed within the directory please ring:

Merseytravel’s Traveline: 0870 608 2 608 Opening hours:

Monday - Friday 7am - 8pm

Saturday, Sunday and bank holidays 8am - 8pm Closed Christmas Day.

www.wirralalcohol.co.uk

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group (please see page 10) and Voluntary and Community Action, Wirral (VCAW).

For additional copies or further

information contact Wirral DAAT

on 0151 643 5392

for help and advice

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www.wirralalcohol.co.uk 0800 988 1421

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together a wide range of local public bodies and voluntary organisations that are all concerned with the effects of drug and alcohol use in Wirral. The DAAT is responsible for coordinating and delivering the local strategy to reduce the harmful effects of substance misuse on individuals and on the communities they live in.

The Government strategy sets out three main themes: Reducing demand – for both drugs and alcohol Restricting Supply – making the UK an unattractive destination for drug traffickers

Building Recovery in communities – working with people who want to tackle their dependence on drugs and alcohol.

The strategy also provides for better education and information with early drug and alcohol intervention for young people and families.

Wirral DAAT has compiled this directory to make people aware of the drug and alcohol services that are available in their locality. It also provides brief information on a full range of general services that provide help, advice and support to those people and their families who are affected by drug and alcohol misuse.

We hope that you will find this booklet useful and a tool for finding the help and support that you may need. Every effort has been made to ensure the accuracy of the information presented in this directory at the time of printing. The publishers do not accept responsibility for any errors or omissions. Inclusion in the publication does not imply endorsement by Wirral DAAT. If you are one of the organisations listed in this directory and require a change or amendment to the information, please contact the DAAT on 0151 643 5392.

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1 Advice lines and support groups 06

Cat Service category Page

4 Children and young people’s services 47

7 Mental health services 69

10 Welfare and housing 83

2 Drug & Alcohol Treatment 18

5 Counselling and Mentoring services 57

8 Women’s services 72

11 Employment services 94

13 Index 98

3 Families and carers services 42

6 Health services 62

9 Services for minority groups 77

12 Community safety services 96

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Advice Lines and Support Groups

ACTIF

Tel: 0151 649 0138

Alcohol Client Treatment Involvement Forum is a group of people whose lives have been affected by alcohol issues. They help each other to get the help they need and influence changes to local alcohol services.

CALM

(Campaign Against Living Miserably)

Tel: 0800 58 58 58

Opening hours: 5pm – midnight Friday, Saturday and Sunday (answer phone 24/7)

For when you need to ‘sort your head out’. Ring to talk about your problems or anything that may be bothering you.

Carers Helpline

Tel: 0151 670 0777

Opening hours: Monday - Friday 9am - 4pm.

Delivering a wide range of local support services to meet the needs of carers in our community. For advice and information on issues that affect carers.

Cheshire Carers Centre

Tel: 0800 085 0307

Opening hours: Tuesday - Friday 10am - 4pm.

Delivering a wide range of local support services to meet the needs of carers in our community.

Advice Lines And Support Groups

ACT Helpline (Wirral)

Tel: 0800 028 1300

Drugs advice, support and action 24/7.

Advocacy in Wirral

68-74, Woodside Business Park, Birkenhead, CH41 1EP

Tel: 0151 650 1530 www.alw.org.uk

E-mail: admin@aiw.org.uk

Provides advice and representation to people experiencing mental health problems including alcohol and drug issues. Also includes: welfare benefit, housing advice, support through complaints procedures/appeals, support in care planning meetings

Note: they no longer provide debt advice

Al-Anon Family Groups UK and Eire

Tel: 020 7403 0888

Opening hours: every day 10am - 10pm. Offers understanding and support for families

(including young people) and friends of problem drinkers.

Alcoholics Anonymous

Tel: 08457 697 555

Information on services provided by AA with links to local support groups.

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Hepatitis C Trust Helpline

Tel: 0845 223 4424

Opening hours:

Monday — Friday 10.30am - 4.30pm (except bank holidays).

www.hepctest.org.uk

HEP C Trust is the National UK charity for HEP C and has been operating since 2001, it is a patient led and patient run organisation and almost all of its board, staff and volunteers either have Hepatitis C or have had it and have cleared it after treatment.

Local Involvement Network (LINk)

Tel: 0151 203 2111

Email: wirrallink@vcawwirral.org.uk

A chance for everyone to say what they think about their local health and social care services - what is working well, and what is not so good. It is independent, free to join and has the potential to change services for the better. In April 2012 LINk will become Local HealthWatch.

HealthWatch – currently being planned to start in April 2012, Local HealthWatch will be the local consumer voice for people who use and need health and social care services. It will take over from the Local Involvement Network (LINk) and will also have responsibilities to provide advice & information and to help people navigate their way around the care system.

Cocaine Anonymous Helpline

Tel: 0800 612 0225

From outside the UK: +44 (0) 800 612 0225

From UK mobile phones: 0800 612 0225

E-mail: info@cauk.org.uk

Opening hours: 10am - 10pm seven days a week.

Community Legal Services Direct

Tel: 0845 345 4345

National line: 0845 404 0506

Opening hours:

Mon – Fri 9.00am - 8.00pm Sat – 9.00am -12.30pm

Provides confidential advice on issues such as debt, benefits, housing and employment. Can also refer you to your local advice service for face to face information.

Drinkline

Tel: 0800 917 8282 (24 hour)

Worried about your own or someone else’s drinking? Call this free helpline, in complete confidence.

FRANK

Tel: 0800 77 66 00 (24 hour)

Text: 8211 www.talktofrank.com

Friendly, confidential drug advice and information. FRANK can also put you in touch with local services.

Gamblers Anonymous

Tel: 08700 50 88 80 (24 hour) Manchester office: 0161 976 5000 www.gamblersanonymous.org.uk

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Services provided: Peer Led Learning

OCN accredited short skills based course teaching the key skill of saying NO, wherever you are or whoever you’re with.

How to access:

Through ARCH Initiatives, Phoenix Futures and Wirral Drug Service.

National Debtline

Tel: 0808 808 400

Opening hours:

Monday - Friday 9am - 9pm, Saturday 9.30am - 1pm. www.nationaldebtline.co.uk

Narcotics Anonymous

Tel: 0207 730 0009 (10am - 10pm) or 01253 850 018 (24 hour) Local contact: 0798 103 7979 E-mail: pi@nwna.info www.nwna.info

Support for all drug addiction problems. Will link you with local support groups.

National Domestic Violence Helpline

Tel: 0808 2000 247

Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women’s Aid and Refuge.

InnerAction

Tel: 0151 647 2162 or 07753 853666.

Email: inneraction@ntlworld.com

InnerAction is a group for individuals who are involved with drug and alcohol services. Day to day peer support is offered by service users for service users. The group meets on a weekly basis.

Services provided:

• helping people rebuild their lives and regain their self-esteem

• acts as a forum for service users to voice their views to improve the delivery of services

• supports individuals in empowering them to be involved

• mutual peer support

• training/volunteering opportunities

• opportunities to be represented on Drug and Alcohol Action Team strategy and delivery groups

• activities.

How to access: Ring to find out more.

Intuitive Recovery

City View House, 5 Union Street, Ardwick, Manchester, M12 4JD

Tel: 0800 069 9198

E-mail: info@intuitiverecovery.com www.intuitiverecovery.com Summary of provision:

Educationally based abstinence intervention for people seeking reduction or cessation in drug or alcohol use, including prescription medications.

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NHS Smoking Helpline

Old Market House, Hamilton Street, Birkenhead, CH41 5AL

Tel: 0800 022 4332

Local Tel: 0151 630 8390 www.smoke.nhs.uk

Opening hours:

Monday – Friday 9am – 8pm Weekends from 11am – 5pm

Support and advice for those who wish to stop smoking

NHS Direct

Tel: 0845 46 47

Textphone: 0845 606 4547 www.nhsdirect.nhs.uk

For health advice and information available 24 hours.

Patient Advice and Liaison Service

(PALS)

Tel: 0151 647 4251

Family Lives

CAN Mezzanine, 49 – 51 East Road, London. N1 6AH Please see our website for area offices.

Tel: Parentline – 0808 800 2222

Textphone – 0800 783 6783 www.familylives.org.uk

Email: parentsupport@familylives.org.uk

Family Lives is a national charity that works to transform the lives of families making happier relationships, happier families and a stronger society.

Services provided:

mutual support and care

parentline (free telephone support) 0808 800 2222 e-mail support at parentsupport@familylives.org.uk live chat which can be accessed via our website at www.familylives.org.uk

parent forums parenting groups information leaflets

Release

Tel: 0845 4500 215 (24 hours 7 days a week) Information and advice about legal, social and health aspects of drug use, including dealing with police and courts.

Samaritans

Tel: 0845 790 9090

A listening service offering emotional support.

Saneline

Tel: 0845 767 8000 (6pm – 11pm daily) Mental Health telephone helpline providing information and support.

Worth Talking About (see page 43)

Shelter

Tel: 0808 800 4444 (8am – 8pm Monday to Friday, 8am – 5pm Saturday and Sunday) A housing advice helpline.

Social Services (Wirral) Central Advice

and Duty Team

Tel: 0151 606 2006

Out of hours emergency service: 0151 677 6557

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Terrence Higgins Trust

5 Bridge Street, Birkenhead, CH41 1AS

Tel: 0151 666 9891 (Wirral Office) 0808 802 1221 (THT Direct)

Email: info.wirral@tht.org.uk

www.tht.org.uk Opening hours:

Monday - Friday 10am - 10pm Saturday/Sunday 12pm - 6pm Provides HIV support and information. (Please see page 61-62 for full listing.)

Service provided include:

HIV fastest clinic (Wednesdays 5-8pm) outreach to men who have sex with men face to face with men who have sex with men group work

services for minority groups sexual health outreach/drop-in information and advice

Wirral Domestic Abuse Helpline

Tel: 0151 643 9766

National line 0207 395 7732 Open 24/7

www.womensrefuge.co,uk

Opening hours: 24 hours 365 days a year. Advice and support for women and their children who are experiencing or have experience Domestic Abuse

Access to Refuge and Outreach support via helpline

Support Groups

C the Difference -

Hepatitis C Support Group

Tel: 0151 647 2162 or 07753 853 666

Email: inneraction@ntlworld.com

C the Difference is a support group for individuals affected by the Hepatitis C virus, including their families and carers.

Services provided:

mutual support and care

advice and information on e.g. treatment, coping skills

help to develop further contacts and networking opportunities basic information service for other agencies.

How to access:

Please phone for further details of group meetings.

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Reachout

Beechwood Advice Centre, Unit 16, Beechwood Drive, Beechwood Wirral, CH43 7ZU

Head Office in Tranmere 0151 644 1100

Email:

beechwoodandballantynereachout @tranmerealliance.org.uk

Head Office: 0151 644 1100

Operates throughout Wirral providing training, support and advice in, or near, your home.

Service provided include:

Community Issues Jobs

CV Support Employment advice Education and Training Debt advice

Housing issues Welfare benefits Also at:

Beechwood Advice Centre, Beechwood Wirral Tel: 0151 677 6277 or 0151 677 8008 www.beechwoodtrust.org

E-mail: paul.advice@beechwoodtrust.org

The Quays

56-60 Woodside Business Park, Shore Road, Birkenhead, Wirral, CH41 1EL

Tel: 0151 649 0138

Email: vickitebb.thequays@gmail.com

The Quays is an exciting new Recovery Community project led by services users for service users. The Quays is a recovery community that offers advice and support to anyone whose life has been affected by substance misuse.

Victim Support and

Witness Service Merseyside

Central Office, WECC, Everton Brow Liverpool, L3 8PU

Tel: 0151 298 2848

Email: central.admin@victimsupportmerseyside.org.uk

Victim Support is the national independent charity for people affected by crime (victims and witnesses), their family and friends. Trained staff and volunteers offer free and confidential advice, information, support and practical help after crimes, including burglary, assault, harassment, domestic violence, rape and murder. All contact is in the strictest confidence.

Witness Service will help with information on the police, court procedures and criminal justice system. It also helps prepare compensation and insurance claims and information on attending court.

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Drug and Alcohol Services

The Alliance

32 Bloomsbury St. London, WC1B 3QJ Helpline: 0845 122 8608

www.m-alliance.org.uk

The Alliance is a charity based, user-led organisation which provides advocacy, a helpline and training services to people currently in drug treatment.

Its priorities are to

• support the right of people to be involved in their care • provide accurate advice and information on the rights of

people receiving treatment

• advocate on behalf of people receiving, in their opinion, inappropriate care

• promote harm reduction

• provide volunteering and employment opportunities for drug users.

ARCH Initiatives

23 Conway Street, Birkenhead, Wirral, CH41 6PT Tel No: 0151 647 8633

Direct: 0151 670 0033 Email: info@archinitiatives.com www.archinitiatives.com Opening hours:

Monday – Friday 9am – 5pm Wednesday 9am – 7pm

Out of hours appointments available on other evenings by arrangement

ARCH Initiatives offers a very wide range of services to individuals affected by their own or someone else’s substance use.

Drug and Alcohol Services

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Services Provided: drop in service

syringe exchange facility (daily) structured support

structured day care services residential rehab assessments family service

relatives support group stimulant service

drug intervention programme (DIP) Young Adult (18-24) Service

Delivered in partnership with Forum Housing to responsible specifically to the distinct needs of young adults. Service provides specialist advice and support to young adults who are concerned about their substance use and offers access to education, training and employment services.

How to access:

Self referral via ‘drop in’ or telephone, referral from any other organization. ARCH provides a range of different services. For more information on which services would be most appropriate to your needs please contact a member of staff.

Facilities provided: disabled access

home visits can be arranged if required.

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ARCH Initiatives – Birchwood Residential

Detoxification Unit

Birchwood, 23/25 Balls Road, Oxton, Birkenhead, Wirral, CH43 5RF

Office Tel: 0151 647 8633 Helpline: 0151 670 0033

Twenty bedded unit, providing residential detoxification and stabilisation programmes for drug and alcohol treatment in a safe and supportive environment. Services provided:

medical support therapeutic support life skills

alternative therapies

supported referral and discharge plans Who is service for:

Adults 18+ seeking detoxification or stabilisation meeting assessment criteria.

How to access:

Referrals accepted from agencies, GP’s, self referrals, hospitals and relevant professionals. Referral can be made via, letter, phone, fax and e-mail. Placements are subject to referral criteria and suitability of referrals and assessment outcome.

ARCH Initiatives Aftercare Service

Unit 4, Craven Business Centre, Bentinck Street, Birkenhead, Wirral, CH41 4HH

Tel: 0151 649 0660 Email: info@archinitiatives.com www.archinitiatives.com Opening hours:

Monday – Friday 9am – 5pm Wednesday 9am – 7pm

The Aftercare project works with people in recovery who have become illicit drug free or are completely abstinent from alcohol or drinking within the guidelines for safe drinking limits. The project also works very closely with other abstinence and aftercare services.

Services provided: drop-in service group work sessions one to one key work support

access to education, training and employment advocacy, advice and support e.g. for housing and welfare benefits

IT suite for computer training, art and craft programmes, catering training

drama sessions. How to access:

self referral via ‘drop in’ or telephone referral from any other organisation.

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ARCH Initiatives

The Archway Centre and Cafe

88-90 Argyle Street, Birkenhead, Wirral, CH41 6AG Office Tel: 0151 647 8633

Helpline: 0151 670 0033 Opening hours:

Monday to Friday, 9.00 am until 5.00 pm

The Archway Centre offers a full range of alcohol treatment services under one roof and provides advice and information to anyone concerned about their own or someone else’s drinking. Help is also available for cocaine users, particularly those who drink at the same time The centre also provides a coffee shop and healthy eating café open to the public.

How to access:

A drop in advice service is available. No appointment is needed.

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Phoenix Futures

Upton Road, Bidston, Wirral, CH43 7QF Tel: 0151 652 2667

Email: wirral.residential@phoenix-futures.org.uk www.phoenix-futures.org.uk

This service is a residential rehabilitation unit to help substance misusers become drug-free in a safe and supportive environment where residents can use groups and key work sessions to explore issues around their drug use.

Services provided:

long term programmes (six-nine months rehabilitation) made up of a series of stages

residential detox subject to appropriate assessment re-entry phase towards the end of the programme to support transition to independent living

floating support for clients who remain in Wirral, once they have left the programme.

Who is the service for?

Adults 18+ with substance misuse problems that meet the assessment criteria.

How to access:

Referral from anyone, including the client, by telephone, letter, or email. Residential placement is subject to appropriate and satisfactory assessments being completed by both the local authority (social services) and the agency delivering treatment services. Assessments for Wirral residents are carried out on behalf of the Social Services Department (page 72) by ARCH Initiatives (page 12). The acceptance of a referral to any residential project is dependent on meeting the acceptance criteria for that specific project.

Expert Patients Programme

Ground Floor, Rutherford House, Warrington Road, Birchwood, Warrington WA3 6ZH

Tel: 0800 988 5530 www.eppcic.co.uk

E-mail: pat.holmes@eppcic.co.uk

A self-management recovery course that runs over six weekly sessions each lasting two and a half hours. Course covers: problem solving, goal setting, communication skills and relapse prevention.

The Independence Initiative

64 - 68 Balliol Road, Bootle, Liverpool, L20 7EJ Tel: 0151 284 1100

Email: info@independenceinitiative.co.uk www.independenceinitiative.co.uk

The Independence Initiative is a drugs rehabilitation partnership.

Services provided:

works with people on a strictly one to one basis assists in change and avoiding relapse

works with individuals, agencies and the community to facilitate the long-term rehabilitation of people with a history of drug misuse and also provides support for their families

provides a personal programme, addressing individual needs, overcoming barriers to social inclusion and assisting reintegration into the community. provides a wide range of support for people who wish to remain drug free

How to access:

We only accept referrals through other drug services i.e. ARCH Initiatives, Phoenix Futures and Wirral Drug Service.

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Sharp

17 Rodney Street, Liverpool, L1 9EF Tel: 0151 703 0679

Opening hours: Monday - Friday 9am - 5pm SHARP (Self Help Addiction Recovery Programme) offers non-residential day treatment for adults with drug and alcohol dependence. The programme runs for 48 days over 11 weeks and is focused on total abstinence and ongoing recovery through networks such as 12-step fellowships. Tel: 0151 703 0679 Email: sharpliverpool@actiononaddiction.org.uk www.actiononaddiction.org.uk Services include: individual counselling interpersonal group therapy gender groups

family sessions workshops

recovery assignments continuing care service

The Brink

15-21 Parr Street, Liverpool, L1 4JN Tel: 0151 703 0582

Email:info@thebrinkliverpool.com www.thebrinkliverpool.com

Liverpool’s first alcohol-free café bar and late night entertainment venue, with a healthy focus. A recovery hub, the premises also house meeting spaces and a service area from which a variety of recovery-oriented services operate on a sessional basis.

Phoenix Futures

50 Hamilton Street, Birkenhead, CH41 5AE Tel: 0151 649 9000

Fax: 0151 650 2202

Email: wirral.residential@phoenix-futures.org.uk www.phoenix-futures.org.uk

Opening hours: 9am - 4.30pm (unless otherwise stated) Evening work as required.

Services provided:

floating support services - support with their tenancies for individuals who have substance misuse problems supported housing scheme - supported housing tenancies for individuals with a history of substance misuse problems who are now drug free

Drug Intervention Programme (DIP) Engagement Service - (opening hours 10am - 5.30pm, evening work as required) support for individuals who have stopped attending criminal justice services and drug services Town Centre Outreach and Engagement Team - working with drug and alcohol users in Birkenhead town centre, particularly focused on the homeless and their engagement and treatment.

How to access:

Referral only. Please ring for more details.

Service User and Carer

Project Manager

Tel: 0151 643 5327

Leading the active contribution and inclusion of current and future ex-service users and carers in the improvement of performance and quality of drug and alcohol services in Wirral.

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Services provided:

Spider offers people who have stopped using drugs the chance to drive their life forward. They provide a wide range of group workshops and activities (Creative writing, Photography, Football coaching and Outdoor pursuits to a drug-free population. These are aimed at relapse prevention, confidence and self esteem building and peer mentoring.

How to access:

Referrals can be made via Wirral based drug services such as ARCH Initiatives, Phoenix Futures and Wirral Drug Service, and they will also accept self-referral.

Syringe Exchange

As well as the Lodge Harm Reduction Centre the following pharmacies are a selection of those which also provide a syringe exchange service.

Alliance (Boots) Pharmacy

206 Bedford Road, Rock Ferry, Birkenhead, CH42 2AT Tel: 0151 645 42 72

Opening hours:

Mon - Fri 9am - 1pm and 2.15pm - 6pm Sat 9am -1pm and 2.15pm - 5pm. Alliance (Boots) Pharmacy

30 Hoylake Road, Birkenhead , CH41 7BX Tel: 0151 653 7871

Opening hours:

Monday - Friday 9am - 6.30pm Saturday 9am - 3pm

Services include:

alcohol-free café/bar venue programme of events

meeting/presentation rooms available for hire a variety of recovery-oriented sessions on-site (contact for details)

Social Services Adults’ Department

(please see page 90)

The Social Partnerships

Birkenhead: 0151 647 7133

Moreton: 0151 677 5434

Rock Ferry: 0151 643 1350

Seacombe: 0151 630 2264

Woodchurch: 0151 678 0015

Supports people with drug and/or alcohol problems within the community.

Services include: local drop-in service one-to-one support advocacy

help with CV and jobs

escorting people to initial appointments provides alternative therapies

drop-in centres include:

Spider Project

Tel: 0151 652 8965 or 07584583118 Unit 60, The Quays, Woodside Business Park, Shore Road, Birkenhead, CH41 1EL

www.spiderproject.org Email: info@spiderproject.org

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Saturday 9am - 1pm. Lloyds Pharmacy

Arrowe Park Hospital, Upton Road, CH49 5PE Tel: 0151 677 6449

Opening hours: Monday - Friday 8.30am - 10pm Saturday and Sunday 9am - 10pm.

Townfield Pharmacy

3 Townfield Close, Noctorum, CH43 9JW Tel: 0151 653 7707

Opening hours:

Monday - Friday 9am - 1pm, 2pm - 6pm Saturday 9am - 1pm.

Victoria Pharmacy

100 Victoria Road, New Brighton, CH45 2JF Tel: 0151 639 4361

Opening hours: Monday - Friday 9am - 6pm (closed for lunch 1pm - 2.15pm)

Saturday 9am - 5.30pm (closed for lunch 1pm - 2.15pm). Wilsons Chemist

17 The Crescent, West Kirby, CH48 4HL Tel: 0151 625 6115

Opening hours:

Monday - Friday 9am - 6pm Saturday 9am - 1pm. Wynn Ellis Pharmacy

32 Poulton Road, Wallasey, CH44 9DQ Tel: 0151 638 6609

Opening hours:

Monday - Friday 9am - 1pm, 2.15pm - 6pm Saturday 9am - 1pm.

Claughton Pharmacy

Claughton Medical Centre, 161 Park Road North Claughton

Tel: 0151 653 7543 Opening hours:

Monday - Saturday 7am - 10.30pm Sunday 9am - 4pm.

Couper & Coulter Pharmacy

296 Old Chester Road, Rock Ferry, Birkenhead CH42 3XD

Tel: 0151 645 3055 Opening hours:

Monday - Friday 9am - 6pm Saturday 9am - 12.30pm. Egremont Pharmacy

9a King Street, Wallasey, CH44 8AT Tel: 0151 639 5016

Opening hours:

Monday - Friday 9am - 1pm, 2pm - 6pm L Rowland Pharmacy

73 Market Street, Birkenhead, CH41 5BS Tel: 0151 647 8017

Opening hours: Monday - Friday 9am - 5.30pm Saturday 9am - 1pm.

L Rowlands Pharmacy

2a Chadwick Street, Moreton, CH46 1QT

Tel: 0151 677 3814

Opening hours: Monday - Friday 9am - 6pm Saturday 9am - 1pm.

Lee’s Pharmacy Ltd

98-100 Hoole Road, Woodchurch, CH49 8EG Tel: 0151 677 4932

Opening hours: Monday - Friday 9am - 6pm

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CWP Alcohol Service offers advice, information, and treatment to individuals 18+ whose is life adversely affected by alcohol. The service is free and confidential, available to individuals wanting to know more about safer drinking and how to minimise the effects of harm associated with alcohol use. Clients can be seen at the Stein Centre or at other venues to suit them such as One Stop Shops, CVS, Sure Start or their GP.

Dependent Drinkers

Dependent Drinkers with An Alcohol Use Disorders Identification Test (AUDIT) score of 16+.

No waiting for individuals who attend drop-in facility, seen without an appointment. Referral assessment – between one and two weeks.

Offers help to any professional or member needing information, advice or support around alcohol use. Under 18’s are referred on to local Young People’s Services. Following assessment some clients may be referred to another service, or discharged. Not a prescribing/crisis service.

Engagement Opening Times

Monday to Friday 9am – 5pm

Drop in times: (can be seen without an appointing Evening appointments can be arranged.

Services provided: Advice

Information Signposting Support into service

Maintaining engagement with services

Alcohol screening and support services are currently available at the pharmacies listed below.

Trust the Process

132 – 134 Conway Street, Birkenhead, CH41 6JE Tel: 0151 666 5740

www.trusttheprocess.org

Provides councelling and day treatment for those affected by drug issues.

Services also include: 12 step workshops music and art therapy big book study recovery meetings

Volunteer Mentoring Project

Provided by the Council for Voluntary Services (CVS) 46 Hamilton Square, Birkenhead, CH41 5AR Tel: 0151 647 5432

www.wirralcvs.org.uk www.volunteeringwirral.org.uk

This project is run by Wirral Community Voluntary Services in partnership with Wirral Drug & Alcohol Action Team. Its aim is to offer additional support to substance misusers who want to achieve positive changes in their lives.

Cheshire and Wirral Partnership

(CWP) Alcohol Services

1st Floor, The Stein Centre, St Catherine’s Church Road, Birkenhead, CH42 0LQ Tel: 0151 488 7240

Fax: 0151 488 7241 Opening hours:

Monday to Friday 9am – 5pm Drop in available – call for details

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Based in Woodchurch, the team sees people in a variety of settings in the community such as general practices and one stop shops.

The service aims to support people that drink in a manner harmful to their health, thus preventing them from becoming dependent on alcohol and reducing the incidence of long term ill health such as cirrhosis, coronary heart disease, cancer and depression.

Services provided:

alcohol screening and brief interventions (ASBI) training in ASBI to other professionals

harm minimisation approaches

structured treatment – up to four sessions early response, no waiting to be seen appointments at venue of client’s choice older persons’ worker (over 65) group work

access to home and residential detoxification access to structured day programmes and after care access to residential rehabilitation

onwads referral. How to access:

Referral (from anyone) accepted by drop in, phone, fax etc.

Facilities provided:

Some home visits and out of office appointments. Disabled access to Hamilton Square office ground floor only by the use of steps or ramps.

Alcohol screening and support services are currently available at the pharmacies listed below. For further updated lists of pharmacies in your area telephone the Medicine Management Team at Wirral Primary Care Trust on 0151 643 5319.

Dependent Drinkers Service (18+)

The Stein Centre, St Catherine’s Hospital, Derby Road, Birkenhead CH42 0LQ Tel: 0151 488 7240

daily drop-in without an appointment home visits

structured treatment packages advice on sensible drinking choice of appointment venues one to one group work access to detox and rehab support for family and friends training for local agencies

older persons engagement worker (over 65) onward referral

alcohol screening and brief interventions at the following pharmacies:

Opening hours:

Monday – Friday 9am – 5pm

Open for drop-in without an appointment – Monday to Friday

12.30 pm – 4pm or Tuesday – Friday 10am – 12pm Also late clinics on Wednesdays from 5pm – 7pm (appointments only).

Support is available to family and friends of active clients – this is arranged through clients service practitioner.

Harm Reduction Team (18+)

Tel: 0151 488 7240

Harmful drinkers are usually drinking at levels above those recommended for sensible drinking. Harmful drinkers show clear evidence of some alcohol related harm.

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Wirral Drug Service

Treatment and Recovery Service

St Catherine’s Hospital, Church Road, Tranmere, Birkenhead, CH42 0LQ

Tel: 0151 604 7330

All of the Wirral Drug Service’s facilities are accessible by public transport and have wheelchair access – information about each of the services provided is detailed over the next 2 pages.

Please note:

The redevelopment of St Catherine’s Hospital will be completed in September 2012. Wirral Drug Service will relocate on this site over the intervening period. Please check before visiting the service(s).

Specialist Drug and special projects team provide: assessment and care planning

women’s clinic – Tuesdays between 10.30am – 1.00pm detoxification service

substitute prescribing support and advice onward referral

access to residential detox complementary therapies onward referral

Stimulant Nurse to support workers experiencing problems with crack cocaine. Dual diagnosis to support mental health service users who are using drugs. Hostel workers to support service users who are living in or require hostel accommodation.

Asda Pharmacy Seaview Road, Wallasey Boots

36 Liscard Way, Liscard Claughton Pharmacy

161 Park Road North, Claughton Dale Pharmacy

224 Bebington Road, Rock Ferry Egremont Pharmacy

9a King Street, Wallasey Miriam Pharmacy

320a Laird Street, Birkenhead Rowlands Pharmacy

Greenway Road Surgery, Birkenhead Rowlands Pharmacy

9 Princes Pavement, Birkenhead Swettenhams Chemist 41 Church Road, Tranmere Swettenhams Chemist 176 Bebington Road, Bebington Swettenhams Chemist 18 Allport Lane, Bromborough Tesco In-Store Pharmacy Telegraph Road, Heswall Tesco Pharmacy Bidston Link Road, Bidston

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How to Access:

Self-referral via Harm Reduction Unit (drop in during opening times above)

Referral from any other agencies.

Harm Reduction and Outreach Service

Access from Elm Road, St Catherines Hospital, Church Road, Tranmere, Birkenhead

Tel: 0151 653 3871 Tel: 0151 653 3871 Opening hours:

Monday – Thursday 8.30 – 6.30pm Fridays 8.30am – 6pm

Drop in – no appointment necessary

A confidential service providing support and advice, onward referral and other health provision for individuals who are affected by drug use.

Services include:

referral for drug or alcohol treatment syringe exchange

advice on safer injecting health checks

blood borne virus testing

advice on safer sex, HIV and other health concerns steroid advice (clinic)

referral for treatment for hepatitis c designated alcohol nurse specialist designated sex worker scheme

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41 40

Shared Care and Recovery Service

St Catherine’s Hospital, Church Road,

Tranmere, Birkenhead Tel: 0151 604 7303 Fax: 0151 422 7772 Opening hours:

Monday – Friday 9am – 4.30pm Open late Tuesday evening until 7pm

Appointments outside these hours can be arranged. Services provided:

Shared care drug treatment via GP clinics for clients who are stable in their drug use. Community detoxification offering a range of prescribing options to support detoxification from opiates and/ or stimulants. Referral for residential detoxification programmes. Aftercare support and onward referral to other recovery services.

How to Access:

Self-referral via the Harm Reduction Team, your GP or any other partnership service or internal transfer from specialist drug treatment team to SCART.

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Children’s Centre programmes aim to work with families with children under five living in specific

areas of Wirral.

The programmes aim to improve the health and well-being of families and their children before and from birth. Services provided:

home-visiting service

support for families, parents, carers and children opportunities to experience good quality play, learning and childcare

pregnancy support, home safety and healthy lifestyle choices

a range of family orientated activities

education, training and volunteering opportunities referral and close links to other services.

Please ring your nearest Children’s Centre for more information on the service, whether it operates in your area and how to access it.

Family Tree

Stein Centre, St Catherine’s, Derby Road, Birkenhead, CH42 OLQ

Tel: 0151 488 7708 (24 hour answerphone)

Voluntary run service that works with carers who support people experiencing specific mental health problems

Families and Carers Services

ARCH - Drug and Alcohol Services for Young People 18 – 24.

This new service has been developed to respond specifically to the district needs of younger adult users. It provides specialist support to young people who are concerned about their substance use.

Birkenhead and Tranmere provides a group for relatives who are affected by another’s drug/alcohol use. Opening hours:

Monday - Friday 9am to 5pm unless otherwise stated. Rock Ferry Children’s Centre runs Mid-wife led ‘Labour in Motion’ is open some evenings and has services for dads on a Saturday.

Children’s Centre

Rock Ferry Children’s Centre

Ionic Street, Birkenhead Wirral, CH42 2BL

Tel: 0151 644 5500

Bidston and St James Children’s Centre

St James Centre, 344 Laird Street, Birkenhead

Tel: 0151 651 1190

Birkenhead and Tranmere Children’s Centre St Laurence’s Primary School, Beckwith Street East Birkenhead Tel: 0151 647 1676 Opening hours: 9.30am-5pm

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A service for parents and carers which provides, via a structured ‘Parents Together’ programme, support and learning to enable parents to develop their own skills and strategies to deal with the issues they are facing in their families, whilst increasing parent-child communication, self esteem and confidence. Some of the topics covered within the programme are ‘stress busting for parents’, ‘dealing with tantrums’, ‘less shouting more co-operation’ and ‘you and your teenager’.

The Quays

56-60 Woodside Business Park, Shore Road, Birkenhead, Wirral, CH41 1EL

Tel: 0151 649 0138

Email: vickitebb.thequays@gmail.com

The Quays is an exciting new Recovery Community project led by services users for service users. The Quays is a recovery community that offers advice and support to anyone whose life has been affected by substance misuse.

Services provided:

signposting to relevant agencies and services volunteering opportunities

access to peer support via the service user groups support groups

training opportunities different activity groups

mentoring/befriending opportunities online centre offer basic internet courses adult literacy support

induction training

FWA Investing in Families

c/o The Nursery Annexe, St Anne’s RC School Overbury Street, Liverpool, L7 3HJ

Tel: 0151 703 9085

Opening hours: Monday - Friday 9am - 5pm. Services provided:

holistic family support services working with families experiencing social problems. currently developing service provision across Wirral. please ring for more details.

Home-Start North West

30 Argyle Street, Birkenhead, CH41 6AE

Tel: 0151 647 8369/8370

Email: admin@homestartnorthwirral.co.uk

www.homestartnorthwirral.co.uk

Trained volunteers who have experience of bringing up children give free practical advice and help to any parent with at least one child under five. By visiting a family in their own home and offering friendship, Home-Start volunteers represent a lifeline for many families who are finding it hard to cope.

Family Lives

Royal Standard House, 334 New Chester Road, Wirral, CH42 1LE

Tel: 0151 201 7876

24 hour confidential helpline: 0808 800 2222

Text phone: 0800 783 6783

E-mail helpline: parentsupport@parentlineplus.org.uk

Opening hours: Monday - Friday 9am - 5pm.

www.parentlineplus.org.uk

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Children and Young People’s Services

Children and Young People’s

Department

(see page 66 for full details)

Hamilton Building, Conway Street, Birkenhead, CH41 4FS

Tel: 0151 666 2000 Email children@wirral.gov.uk www.wirral.gov.uk

Central Advice and Duty Team Tel: 0151 606 2006

Out of hours emergency number 0151 677 6557

The Children and Young People’s Department manages social care and education services for children and young people up to the age of 19. For further information, advice and support on what services may be available please use above contact details.

Child and Adolescent Mental Health

Services (CAMHS)

Child and Family Service Wirral Adcote House, Kent Street, Oxton, Birkenhead, CH43 6TX

Tel:0151 670 0031 www.cwpnt.nhs.uk

Opening hours:Monday - Friday 9am - 5pm.

Social Services

Wired

(also see pages 54 and 80)

Unit 7, Wirral Business Park, Arrowbrook Road, Upton Wirral, CH49 1SX

Tel: 0151 670 1500

E-mail: contact@wired.me.uk

www.wired.me.uk

Wired is an independent organization promoting equality, dignity and independence for disabled people and carers.

Services provided:

advocacy for disabled adults

advocacy for children who are looked after (in care) advocacy for school pupils who are disabled advocacy for carers

carers’ support.

Children and Young People’s Services

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Services provided:

A substance misuse adviser is available to offer one to one support to young people, parents and carers on drugs, alcohol and other substances. Their work focuses on education and prevention. They are part of a virtual team of substance misuse advisers operating in the Wirral and refer young people who need treatment or counselling to specialist services.

Who the service is for:

Young people aged 13-19 years (20-24 years with special needs) and their parents, carers and families.

How to access:

Call into any Connexions Centre in Wirral and speak to a personal adviser.

Forum Housing

www.forumhousing.co.uk

The Market Wells Foyer Ash Villas 13-15 Price Street Ashville Road Hamilton Quarter Wallasey

Birkenhead Tel:0151 691 1122 Tel:0151 647 0677

Beacon Project Bridge Project 1-64 Pembroke Court 99 Bridge Street Princes Place Birkenhead

Birkenhead Tel:0151 650 0617 Tel:0151 666 1471

Forum Housing Association is a Registered Social Landlord and provider of supported housing to young, single, homeless people aged 16-25.

Services provided: Services provided:

aims to enable families, parents, carers and where appropriate, children and young people (up to the age of 19 years old), with the help of professional

intervention, to explore possible solutions to their problems.

substance misuse mental health practitioner works with young people who present with complex substance misuse problems, offering a range of education, prevention and rehabilitation services.

Who is the service for?

Children, young people and their families up to the age of 19 years - some of whom may have complex difficulties, one of which may be substance misuse.

How to access:

Referral only. Access to the teams is via the Central Resource Centre of Adcote House by various routes e.g. general practitioners, primary health care teams, social services, hospitals, and clinics. Access is not on a self referral or direct basis.

Birkenhead Connexions Centre Conway Buildings, Conway Street, Birkenhead CH41 6JD Tel: 0151 666 4385 Wallasey Connexions Centre 52 Seaview Road Wallasey, CH44 8ED Tel: 0151 638 5625 Bebington Connexions Centre 41-43 Bebington Road New Ferry, CH62 5BE Tel: 0151 472 4600

West Kirby Connexions Centre 56-60 Grange Road West Kirby, CH48 4EG Tel: 0151 471 6020

Greater Merseyside Connexions

Partnership

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50

www.kooth.com

Kooth is a new confidential online advice and information service. This website is available to any young person living in Wirral between the ages of 11 and 25. It provides a safe and private online source of advice and information on a range of topics including drug and alcohol misuse. It also provides help, advice and information on: One to one counselling sessions (booked or drop in), online magazine and local information on services

Response (Wirral Youth Service, Children

and Young People’s Department)

19 Argyle Street, Birkenhead, CH41 1AD Tel: 0151 666 4123 E-mail:response@wirral.gov.uk Opening hours: Monday 10am - 12.30pm 1pm - 3pm Tuesday 10am - 12.30pm 1pm - 9.30pm Wednesday 10am - 12.30pm 1pm - 6.30pm Thursday 10am - 12.30pm 1pm - 4pm Friday 10am - 12.30pm 1pm - 3pm Response is a free and confidential service for young people between 13 and 19 years of age.

different types of accommodation with different levels of support at each of its Projects

can offer training facilities and support with options relating to education, training and employment support, guidance and an advocacy service for young people.

How to access:

Referrals can be made in person/by telephone/in writing by either the young person directly or by an agency on their behalf.

Each Forum Project differs so please contact the Project directly for any further information required.

Health Services in Schools

School Nurse - Co-ordinator 0151 482 7761 Youth Work - Co-ordinator 07500762158

‘Health Services in Wirral Secondary Schools’ supports young people by providing health and wellbeing services when and where they are needed most. NHS and Wirral Council are working in partnership to ensure pupils will be able to access a broad range of support to address their health needs which include advice on sexual health, diet, exercise, smoking, mental health, drug and alcohol issues and the harmful risks that this can cause. A confidential drop-in clinic is available for pupils to talk to the School Nurse and Youth Worker. Follow up support is also available.

bullying

low esteem and confidence depression

parental problems (divorcing etc) school worries

missing someone sexuality issues

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Delivery of sport and recreation programmes, both individual and groups allowing young people to make positive changes to their lives

Services provided:

exercise and health programmes for young people aged 13 – 19

individually designed fitness programmes for young people (13 – 19 years) that are referred from DAAT partner agencies (Response, YOS and CAMHS) Services operate at Wirral wide venues. For more details on any of these services and how to access them contact the Principal Sports Development Officer or the Activity Mentor on the above numbers.

Wallasey YMCA

Manor Road, Wallasey Tel:0151 639 5733 Email:wallaseyymca@aol.com Services provided:

a wide range of youth and community services across Wallasey

multi-purpose rooms and sports facilities can be used for almost anything including education and training, youth activities, computer sessions, dance/aerobic sessions and formal meetings

a fully equipped fitness centre play schemes for 5-8 year-olds.

Services provided:

confidential one-to-one crisis support housing advice

counselling service

drug and alcohol support service outreach team

specialist substance misuse service.

How to access:

Self referral or referral from professional or family member.

Worth Talking About

Tel: 0800 282930

Opening hours 10.0am – midnight seven days per week www.worthtalkingabout.nhs.uk

Free confidential advice line on sex, relationships and contraception for young people aged 18 or under.

Sports Development (Community Sport)

Wirral Sports Development Unit, Solar Campus (1st Floor) 235 Leasowe Road, Wallasey, Wirral, CH45 8RE Tel:0151 653 1301/653 1313

Fax:0151 653 1302

E-mail: communitysports@wirral.gov.uk Mike Withy

Principal Sports Development Officer Tel: 0151 637 6437 E-mail: mikewithy@wirral.gov.uk or Colin Hunt Activity Mentor Tel: 0151 637 6440 E-mail: colinhunt@wirral.gov.uk 52

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54

55

54

Wired

Unit 7, Wirral Business Park, Arrowbrook Road, Upton, Wirral CH49 1SX

Tel:0844 880 1500 Email:contact@wired.me.uk www.wired.me.uk

Wired is an independent organisation providing a range of services which promote equality, dignity and independence of disabled children and young people up to the age of 24. It is an advocacy service which offers independent information, gets adults to listen to what you have to say, helps you make a complaint and makes sure you have a say

about things in your life.

Wirral Brook Centre

14 Whetstone Lane, Birkenhead, CH41 2QR Tel: 0151 670 0177

Email:info@wirralbrook.org.uk www.brook.org.uk

Opening hours:

Mondays 9.30am – 12noon & 3pm – 6.30pm Tuesdays 9.30am – 12noon & 3pm – 6.30pm Wednesdays 3pm – 6.30pm

Thursdays 9.30am – 12noon & 3pm – 6.30pm Fridays 3pm – 6.30pm

Saturdays 1pm – 3.30pm

Provides free, confidential, impartial advice, contraception and counselling on matters relating to sexual health, pregnancy and sexually transmitted infection for all young people in Wirral under the age of 25.

Services provided at Brook and community sessions:

Wirral Youth & Play Service

Head Office, Solar Campus, Leasowe Road, Wallasey, CH45 8RE

Tel: 0151 637 6370 Minicom: 0151 691 2432 Email: wirralyouthservice@wirral.gov.uk

Wirral Youth & Play Service, part of the Children and Young People’s Department, provides play, social education and personal development opportunities for children aged 5-14 years (Play Service) and young people aged 13-19 years (Youth Service).

Services provided:

play schemes, youth centres and clubs in council and voluntary organisation community buildings

outreach work and wide range of non-centre-based provision e.g Kontactabuses

Response - advice and counselling agency for young people (see page 43)

operates the Duke of Edinburgh’s Award Scheme for 14+ and the Civic Award for younger children opportunities in arts and outdoor education e.g. Wirral Youth Theatre and the Oaklands Centre (outdoor education and personal development centre)

specialist provision for young people with extra needs.

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Youth Offending Service

St. Mary’s Building, Solar Campus, 235 Leasowe Road, Wallasey Opening hours:

Open Mon – Fri 9am – 5pm Tel: 0151 637 6300

Information, advice and support for young people who use drugs or alcohol and are involved with the Youth Offending Service.

Counselling Services

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59

Counselling Services

Arch Initiatives

Tel: 0151 647 8633

Provide access to qualified counsellors through their Conway St. services.

Compass

151, Dale St, Liverpool L2 2AH

Tel: 0151 237 3993

www.compass-counselling.org.uk

Email: enquiries@compass-counselling.org.uk

Opening hours:

Counselling: 10.0am – 8.45pm Monday – Thursday 10.00am – 4.00pm Fridays

Office: 9.00am – 5.00pm Monday – Friday Compass provides free counselling for people aged over 18 in Merseyside to promote good mental health, helping those suffering from depression and anxiety, bereavement, the effects of childhood abuse, relationship problems and stress, amongst other issues.

How to access:

Clients may self refer by telephone, letter or by dropping into the counselling centre. Alternatively GPs, hospitals, support groups and other referral

agencies may refer.

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Zero Centre (Merseyside)

169/171 Laird Street, Birkenhead, Wirral, CH41 0AA

Tel/Fax: 0151 670 1528

Email: zerocentre@aol.com

wwww.zerocentre.org.uk Opening hours:

Monday 10am - 4pm, Tuesday - Friday 9am -4pm The Zero Centre provides one to one counselling and support for anyone affected by domestic abuse, along with healing and empowering programmes for women and children.

Services provided:

self referral or by a professional by drop in or appointment

specialist counselling and support workers and referral to legal help

venus - an empowering programe for women experiencing domestic abuse

leapfrog – a specialist healing programme for children and young people

outreach clinics within selected children’s centres

Children and Young People

Leapfrog Programme

A specialist healing programme for children and young people affected by domestic abuse.

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60

Council for Voluntary Services

(CVS)

46 Hamilton Square, Birkenhead

Tel: 0151 647 5432

Trained volunteers provide one-to-one mentoring project for people with drug and/or alcohol issues. They can also signpost to local drug and alcohol services.

Local Involvement Network (LINk) - a chance for everyone to say what they think about their local health and social care services - what is working well, and what is not so good. It is independent, free to join and has the potential to change services for the better. In April 2012 LINk will become Local HealthWatch.

Contact wirrallink@vcawirral.org.uk or 0151 203 2111.

HealthWatch – currently being planned to start in April 2012, Local HealthWatch will be the local consumer voice for people who use and need health and social care services. It will take over from the Local Involvement Network (LINk) and will also have responsibilities to provide advice & information and to help people navigate their way around the care system.

For more information about HealthWatch, contact Wirral LINk on wirrallink@vcawirral.org.uk or 0151 203 2111.

Wirral Cruse Bereavement Care

16-20 Holmlands Drive, Prenton. Wirral. CH43 0TX

Tel: 0151 609 0160 (24 hour answer phone)

www.crusebereavementcare.org.uk

Opening hours: Monday - Friday 9.30am - 12.30pm. To give support and counselling to bereaved people over 18 years of age. Those with alcohol/drug problems would need to show they were having suitable help and making progress before Cruse counselling could commence.

How to access:

Access is by phone - self referral necessary but GPs or others may ring initially. Not a drop in centre.

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Health Services

Accident and Emergency Department

Arrowe Park Hospital, Arrowe Park Road,

Upton, CH49 5PE

Tel: Switchboard 0151 678 5111 Opening hours: 24 hours a day. Email: wirralenq@whnt.nhs.uk

GPs/Doctors

To register with a GP call into or telephone a practice that is local to where you’re living. Alternatively, if unable to register directly (e.g. practice may be full), contact the Patient Relations Manager on 0151 651 0011 for further assistance. Drug or alcohol services may also be able to assist you with this - just ask.

Health Services 63 62 Health Services 62

Wirral Emergency

Out of Hours Service

Tel:0151 678 8496

Opening hours:Monday - Friday 6.30pm - 8am,

24 hours on weekends and bank holidays/public holidays. If you have an URGENT health care need when your surgery is closed ring the above number which will:

provide telephone advice by a GP

invite you to attend a primary care treatment centre if necessary

arrange a home visit if necessary

direct you to another service such as a Walk-in Centre (see page 50) or local pharmacy etc.

Wirral Walk-in Centres

Arrowe Park Hospital Victoria Central Hospital Arrowe Park Road, Upton Mill Lane, Wallasey Tel: 0151 201 4188 Tel: 0151 604 7296 Opening hours: Monday – Friday 8.00am – 10.00pm. Weekends and Bank Holidays 8.00am – 10.00pm The Walk-in Centres treat patients with minor injury, minor illness and offer general healthcare advice. No appointment necessary.

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Genito Urinary Medicine

(GUM) services

2nd Floor, Arrowe Park Hospital, Arrowe Park Road Upton, CH49 5PE

Tel: 0151 604 7339 or 0151 678 5111 ext 2694 Opening hours:

Mondays 9am – 11am Wednesdays 12noon – 2pm Thursdays 2pm – 4pm Fridays 9am – 11am Tuesday 5.30pm - 7.30pm at

NHS Walk-in Centre, Victoria Central Hospital, Mill Lane, Wallasey

Wednesday 5.30pm - 7.30pm

at Claughton Medical Centre, Park Road North

(opposite the Sixth Form College), Claughton, Birkenhead OR

12pm - 2pm at the GUM Department, 2nd Floor, Arrowe Park Hospital (next door to the hairdressers) Thursday 2pm - 4pm at the GUM Department, 2nd Floor, Arrowe Park Hospital (next door to the hairdressers) Saturday 9am - 11am at the GUM Department, 2nd Floor, Arrowe Park Hospital (next door to the hairdressers). Confidential services provided:

screening and treatment for HIV and sexually transmitted infections including chlamydia sexual health education and advice. How to access:

Drop in clinics as detailed; no referral needed. However, patients may also be referred by their GP or other agencies. Health Services 65 64 Health Services 64

Hepatitis C Trust Helpline

Tel: 0845 223 4424

www.hepctrust.org.uk

Opening hours: Monday to Friday 10.30 am – 4.30 pm(except bank holidays) Services include:

benefit advice advocacy services free health day workshops

Sahir House

151 Dale Street, Liverpool L2 2AH Tel:0151 237 3989

Email: info@sahir.com.uk www.sahir.com.uk

Opening hours: 10am – 5pm Monday – Friday (other appointments available on request)

Services provided:

sahir house offers a wide range of services to people and families living with or affected by HIV on Merseyside. counselling. complementary therapies. training service. information service. support groups.

services for people and families affected by HIV. How to access:

Referrals are usually from medical or social work contacts and appointments must be arranged prior to visit. Self referrals can be made, but in all instances proof of HIV status or connection to HIV is required.

Facilities provided:

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66

Health Services

66

Wirral Stop Smoking Service

SUPPORT for those who want to stop

smoking

Health & Wellbeing Team, Gibraltar House, 40 Kelvin Road, Wallasey, CH44 7JW Tel:0151 630 8383

or to self refer tel:0800 195 2131 for an appointment. or text to quit with name and postcode to 30039 Service offers friendly and confidential advice to anybody who wants to stop smoking. Please ring for more details.

Local Involvement Network (LINk)

Tel: 0151 203 2111

Email: wirrallink@vcawwirral.org.uk

A chance for everyone to say what they think about their local health and social care services - what is working well, and what is not so good. It is independent, free to join and has the potential to change services for the better. In April 2012 LINk will become Local HealthWatch. HealthWatch – currently being planned to start in April 2012, Local HealthWatch will be the local consumer voice for people who use and need health and social care services. It will take over from the Local Involvement Network (LINk) and will also have responsibilities to provide advice & information and to help people navigate their way around the care system.

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Mental Health Services

In Wirral, Cheshire & Wirral Partnership NHS Trust in conjunction with the Metropolitan Borough of Wirral Authority are the main providers of mental health and social care services, contributing to the support of individuals, families and communities affected by mental illness and learning disability related problems. They provide a mixture of services for all ages, both in the community and hospital setting.

Services can be accessed via:

your GP

Wirral’s Central Advice and Duty Team (0151 606 2006)

or in an emergency via Arrowe Park Hospital Accident and Emergency Department. Also see below for details of further mental health services that offer support.

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Advocacy in Wirral

72 – 74 Woodside Business Park, Birkenhead, CH41 1EP

Tel: 0151 650 1530

Email: admin@alw.org.uk

Opening hours: Monday - Friday 9am - 5pm. Sessions also delivered in other venues. To provide advice and representation to people experiencing mental health problems, including alcohol/ drug issues.

Services provided:

welfare benefit/housing/debt advice representation/support through complaints procedures/appeals

representation/support in care planning meetings.

Social Services Adults’ Department

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Wirral MIND

90-92 Chester Street, Birkenhead, CH41 5DL

Tel: 0151 512 2200

Email: admin@wirralmind.org.uk

Opening hours:

Monday – Friday 9am – 5pm Saturdays and Sundays 10am – 4pm

Services provided:

The following services for adults with mental health problems in a fully accessible building: drop in service at the MIND Fountain Project supported housing and outreach housing support counselling, advocacy and befriending

training and education.

How to access:

Will accept appropriate referrals from any source, usually GP or mental health professional.

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Women’s Services

Rape & Sexual Abuse Centre (RASA)

for Women in Merseyside

PO Box 35, Birkenhead, Wirral, CH42 4RX Tel: 0151 666 1392 (helpline)

0151 650 0155 (office hours only) Email: rasamerseyside@btconnect.com Phoneline hours:

Monday and Thursday 7pm - 9pm, Wednesday 2pm - 5pm, Sunday 3pm - 5pm. At all other times please leave a message so we can respond promptly.

Services are for women and girls who have experienced any form of sexual violence at any time in their lives and can be accessed by self referral via the helpline.

Services provided:

face-to-face counselling and support (Birkenhead, Liverpool, Sefton or at a location convenient to you) independant sexual violence adviser (ISVA) service for Wirral, Liverpool and Sefton

telephone helpline

support to survivors and their female relatives court support

hospital/doctor visit support.

Wirral Domestic Abuse helpline

Tel: 0151 643 9766

National line 0207 395 7732 Open 24/7

www.womensrefuge.co,uk

Advice and support for women and their children kwho are experiencing or have experience Domestic Abuse Access to Refuge and Outreach support via helpline

Wirral Drug Service - Women’s Clinic

(see pages 37-38)

Women’s Enterprising

Breakthrough (WEB Centre)

176 Corporation Road, Birkenhead, CH41 8JQ Tel/Fax:0151 653 3771

Email: info@womensenterprisingbreakthrough.org Opening hours:

Monday, Wednesday and Thursday 10am - 3pm. Telephone contact is available at other times. WEB is a community based service provider based in Birkenhead. We support all women with complex needs, regardless of labels placed on them by services and society. Many are isolated, have low self-esteem, suffer from depression and lack hope. By offering mutual support, women can increase their self-confidence and self-esteem, which will enable them to live a more fulfilled life.

Services provided:

drop in service one to one support aromatherapy and relaxation volunteering/training opportunities training courses.

How to access:

Women can either self refer or be referred by an agency. The WEB Centre has its own referrals procedure. Women’s Services 73 72 Women’s Services 72

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Venus

Zero Centre, 169 – 171 Laird Street Birkenhead CH41 0AA

Tel: 0151 670 1528

A therapeutic empowering programme for women who have experienced domestic abuse.

Zero Centre (Merseyside)

169/171 Laird Street, Birkenhead, Wirral, CH41 0AA Tel/Fax: 0151 670 1528

Email: zerocentre@aol.com wwww.zerocentre.org.uk Opening hours:

Monday 10am - 4pm, Tuesday - Friday 9am -4pm The Zero Centre provides one to one counselling and support for anyone affected by domestic abuse, along with healing and empowering programmes for women and children.

Services provided:

self referral or by a professional by drop in or appointment

specialist counselling and support workers and referral to legal help

venus - an empowering programe for women experiencing domestic abuse

leapfrog – a specialist healing programme for children and young people

outreach clinics within selected children’s centres

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Women’s Services

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Services

For

Minority

Groups

77

Services For Minority Groups

(Please also see Mental Health

and Women’s Sections)

Wirral Change

St Laurences School, St Laurences Drive Birkenhead, CH41 3JD

Tel: 0151 649 8177

Email: info@wirralchange.org.uk www.wirralchange.org.uk

Wirral Change is a Black and Racial Minorities Outreach Service.

Projects we deliver:

BME Employment Outreach Services BME Diversity Outreach Project BME Mental Health CDW project health and Wellbeing Project

Staff are bilingual in Polish, Russian, Bangladeshi, Hindi, and Urdu

Black and Racial Minority

Employment Outreach Service

The Lauries Centre142 Claughton Road Birkenhead CH41 6YE

Tel: 0151 650 5428

Email: wirralchange@yahoo.co.uk www.merseysidenetworkforchange.org Services provided:

advice on jobs, education, training and self-employment links to immigration information and support

benefits advice

advice on smoking cessation signposting to other services. 76

Women’s Services

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Children and Young People

Leapfrog Programme

A specialist healing programme for children and young people affected by domestic abuse.

Referrals can be made by contact the Zero Centre.

Tomorrows Women Wirral

St Laurences School, St Laurence Drive Birkenhead, CH31 4JD

Tel: 07889705486

A women only safe place offering a range of interventions and activities to assist women to develop skills and confidence. The project offers a positive holistic environment which is supportive and which utilizes the resources from a range of partner agencies. The project is open to all women.

Services Provided:

healthy lifestyles drop in harm reduction clinic

accommodation and housing advice drug/alcohol awareness groups

domestic violence/abuse awareness groups bereavement counselling, sexual abuse counselling creative writing

budget cooking relaxation groups

money management courses job club and hope club breakfast club drop in facility

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Refugee Actio