Jumping to the Cloud with the Internet2 NET+ SIP
Program – Lessons Learned from Early Implementers
Early Adopters:
Angela Bradley - Iowa State University
Mark Cather - University of Maryland, Baltimore County Walt Magnussen - Texas A&M University
Leo Tran - Tulane University
Moderator:
NET+ SIP Program Panel Discussion
• NET+ SIP Program Overview
• Lightning round implementation overview from each panelist
• Q&A / roundtable discussion
Agenda
• NET+ SIP Program includes:
– Clearspan Hosted PBX from Aastra
– SIP Trunking from Level 3
– Simplified procurement via Internet2
• Key benefits:
– Reduced complexity
– Lower risk of obsolescence
– Lower TCO
– Community-developed and vetted services
– Dynamically available via Internet2 network
– Leverages Community Scale – service design, contracting, pricing
NET+ SIP Program Overview
• Cloud deployment completed January 2013
– Hosted PBX and SIP Trunking
– Redundant nodes in New York and Houston
– Redundant access methods via R&E IP and Commodity IP
• The NET+ SIP Program is in Early Adopter Phase
NET+ SIP Program Progress
NET+ SIP Program Progress
5 – © 2013 Internet2
Early Adopters Committed Pilot
• Texas A&M University
• Tulane University
• Iowa State University
• University of Maryland, Baltimore County • California Alumni Association • Drexel University • Loyola University Maryland • California State University Fullerton • Millersville University • Pennsylvania State University • University of Idaho
• Case Western Reserve University • University of Arkansas • California State University Dominguez Hills • Columbia University
• Over 31,000 students
• Over 8,000 employees
• Centralized campus - seven colleges:
– Agriculture and Life Sciences
– Business
– Design
– Engineering
– Human Sciences
– Liberal Arts and Sciences
– Veterinary Medicine
• Telephone System
– PBX – purchased in 1985, upgraded 1995, 2003
– About 10,000 lines including 700 on Lync
• Multi-year procurement process – two RFP’s - contract signed in
February, 2013
What do we have today?
•
Centralized Rolm / Siemens PBX
• Three campus switching centers & one remote science
facility. Approximately 10,000 digital phone lines and 1,200 analog lines.
• The main campus system is a 30+ year old Rolm 9751
system.
• The switching equipment in our Research Park / South
Campus locations is a Siemens Hicom based system that is approximately 20 years old.
• The phone service at the remote science facility is Verizon
ISDN-based Centrex. Approximately 150 lines.
What are our Current Issues?
•
Current Issues
• Siemens will no longer support our voice hardware. Parts
are hard to find. We have been self-‐maintaining via Ebay for the last few years.
• Customer Service features not available.
• Hold-‐queues, ACD, Fax-‐to-‐Email, and staGsGcs are lacking.
• No ability to easily reroute calls during a disaster.
• At the Remote Science Facility
• Centrex service is expensive.
• Verizon has limited support for ISDN Centrex. Service requests regularly take 3 – 5 months to resolve.
What
’
s Next?
•
UMBC is Moving Forward with the I2 Net+ Hosted SIP
SoluGon
• We plan to Ge our legacy PBX to the Aastra Hosted System
and port all our DIDs over at once.
• This helps us save money right away on line costs, gets us
the lowest price per DID, and makes moving lines from legacy to VoIP much easier.
• We are going to migrate our lines in-‐house and expect the
migraGon process to take 4 – 6 years.
• When finished, we are planning to end up with around 3000
– 4000 IP phones and 1500 analog lines.
• The analog lines will be centrally powered from our current
switching centers. The IP lines will be powered by POE and on UPS, but not generator.
What
’
s Next?
•
Migration Order
• DoIT
• Outside Partners
• Research Park & Incubator Center • Remote Science Facility
• Customer Service Areas
• Financial Aid
• Student Business Services
• Admissions
• Self Support Departments
• State Support Departments
Background
• Oldest Public University in Texas – Opened October 4, 1876
• 6th largest University in U.S. with over 52,000 students
• 23rd ranked Research Universities with over $700 Million annually (3rd
without Medical School)
Reasons for Transition
• End of life TDM
• Feature Enhancement
• Copper plant even older than me
• Easier remote site provisioning
• Fixed mobile convergence
• Fault Tolerant Data network
– Hardened facilities
– Redundant paths
VoIP Line Transitions
VoIP line Transitions TAMU April 2013 Telecom.tamu.edu
Issues
• Network convergence
• Blended services (premise and cloud)
Background
• Tulane University is one of the nation's most prestigious educational
and research institutions.
• Founded in 1834 in New Orleans.
• Tulane offers degrees in architecture, business, law, liberal arts,
medicine, public health and tropical medicine, the sciences and engineering, and social work.
– Students: 13,486
– Faculty: 1,140
Tulane PBXs
Downtown Campus• Installed in 1986 as: Intecom IBX S/80
• Upgraded to: Intecom "E" in 1994
• Upgraded to: Pointspan 6880 in 2004
Uptown Campus
• Installed in 1986 as NEC 2400
• Upgraded to: R13 in 2003
National Primate Center
• Avaya System installed in early 2000
Reasons For Transi@on
• PBXs end of life
• Saving cost
• Feature Enhancement
• Fixed-Mobile Convergence
“SIP will allow us to converge our mobile and landline infrastructure, achieving the holy grail of fixed-mobile convergence in the telephony world.“
General SIP information:
www.internet2.edu/sip
Thank You for your participation
Email inquiries to: [email protected]
