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DEVELOPING SAFSERV: A SCALE MEASURING SAFARI TOURISTS SERVICE QUALITY

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Figure

Figure 1.1 Overal Satisfaction of tourist with services provided at Kruger National Park
Table 5.4.2 shows estimated gap scores for expected and perceived values. A gap score is defined as the difference between the mean of perceived and expected values (Parasuraman, Zeithaml & Berry, 1988: 12-37)
Table 5.7.1: Results estimated from logit regression analysis

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