Internet2 NET+ Update. Ilight Indiana GigaPOP RANDY BROGLE. Sr. Director, Network Services JUNE, 2013

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Internet2 NET+

Update

Ilight

Indiana GigaPOP

RANDY BROGLE

Sr. Director, Network Services

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INTERNET2

Accelerating research and education through

community-developed technology

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Today’s Agenda

v

 

Progress with our NET+ cloud service

providers

v

 

Cloud Proud™: Introducing resources for

Cloud adoption

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The Internet2 Community: An Unparalleled Human Network

•  Internet2 brings together thought leaders from member

organizations and the broader research and education community

•  Our community advances the frontiers of network-enabled

applications

•  Our community enables new, transformational solutions

for research and education

Nearly 400 member institutions

66,000_{+ commu} nity anchor institutio_ns Initiatives, workin g groups, special interest groups International partners Core staff "Unhindered collaboration, absolutely no barriers. It’s a community where ideas are shared and new

technologies are built.”

—Joe Freddoso, CEO, MCNC

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[ 5 ]

Services “Above the Network”

Services at scale—leveraging the

advanced network, identity management infrastructure, and market power of the R&E community

Services delivered globally—leveraging

Internet2 R&E partnerships around the globe

Service model transformation—tailored

for R&E, fundamentally changing the way higher education and industry do business in the cloud

A community partnership that’s grown from 2 services and 13 campuses

to 38 services and

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cloud service lifecycle

?

Inquiry

Sunset

+

Internet NET

SIP Program

Leveraging Cloud requires

much

more

than just technology

…

SKILLS BEST PRACTICES TEMPLATES POSITION DESCRIPTIONS COMMUNITY REPOSITORIES INTEGRATION CHANGE MANAGEMENT

TRAINING: RISK CONTRACTS

NEW!

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[ 7 ]

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Internet2 Cloud Proud™

Change Management and transition

framework to help accelerate adoption

of cloud services in a best practices

model.

Training modules tailored to different

areas of a campus, including:

-

 

Overview

-

 

Procurement

-

 

Legal

-

 

IT Integration Network

-

 

IT Integration Identity

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What are the components of Cloud Proud™?

CULTURAL CHANGE:

Recognize that moving

to the Cloud is NOT just

buying new technology.

PARTICIPATION:

Every member of your

campus community will

be involved. So

GET

them involved.

CHANGE MANAGEMENT: Planned

COMMUNITY: Coordination

INTEGRATION: Identity & System

TEMPLATES: Per Service

POSITION DESCRIPTION: Shared

SKILLS: New Jobs and Careers

BEST PRACTICES: Shared

REPOSITORIES: Documentation

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Status

•  40+ universities

•  Network peering being

upgraded to 10G

•  First phase of

accessibility

development complete

•  New pricing tiers for

smaller schools

Next Steps

Updated agreement &

regional / global partner

Area: Infrastructure, Platform, and System Security as a Service

Solution: Storage and collaboration service

Provider: Box

Sponsor: University of California, Berkeley

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Status

•  Open – Internet2

members and other non-member organizations

•  NSF Grant requirements

being fulfilled by Anyroam

•  Participation and

non-member pricing complete

Next Steps

Finalizing Customer

Agreement for full availability by Summer 2013

Area: Trusted Identity in Education:

Identity and Access Management

Solution: International Internet access for

participating institutions

Provider: Internet2 and Anyroam

Sponsor: University of Tennessee Knoxville

(12)

Status

•  Fall 2012: 27 institutions •  Spring 2013: 18 institutions •  Fall 2013: kick-off meetings, legal

Next Steps

Exploring options for

moving from pilot to Net+

services

Area: Content Services: eText, Research, and Academic Content

Solution: Pilot series to evaluate technology

and business models as

textbooks evolve from paper to electronic form

Provider: Several

(13)

Status

•  Participation is Closed •  InCommon participation

required

•  Higher education only is

pending

Area: Infrastructure Platform and

System Security as a Service

Solution: Multi-tenant

Infrastructure-as-a-Service (IaaS) hosted in secured Dell datacenters

Provider: Dell

Sponsor: Indiana Univeristy

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Status

•  Aggregation and volume

discounts

•  User friendly self-service

portal to provision services

•  InCommon integration •  Network peering

•  Pilot program to reduce

data transfer costs

Next Steps

Finalize business model

and legal agreements

Solution: Amazon Web Services

Provider: DLT Solutions and

Amazon Web Services

Sponsor: University of Virginia

(15)

Status

•  Participation is being determined •  InCommon participation required

•  Not only for Higher

Education - K20, as well as U.S. FFRDCs.

Solution: HPC computing time by leveraging

IU's access supercomputing cloud resources.

Provider: Penguin Computing and IU

Sponsor: Indiana University

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Internet2 NET+ Information

Visit us at:

http://www.internet2.edu/netplus

Send an email to: [email protected]

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INTERNET2 NET+ SIP PROGRAM

Hosted PBX by Aastra

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NET+ SIP Program Overview

• NET+ SIP Program includes:

–  Clearspan Hosted PBX from Aastra

–  SIP Trunking from Level 3

–  Simplified procurement via Internet2

• Key benefits:

–

 

Reduced complexity

–

 

Lower risk of obsolescence

–

 

Lower TCO

–

 

Community-developed and vetted services

–

 

Dynamically available via Internet2 Network

–

 

Leverages Community Scale – service design,

contracting, pricing

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•  Simplified procurement process

•  Lower costs by leveraging Community scale, for example:

–  Average $7-8 per seat - fees drop as volume grows

•  Accelerate Unified Communications (UC) adoption

•  Texas A&M ITEC (Internet2 Technology Evaluation Center)

–  Community-focused SIP development “sandbox”

•  SIP Steering Committee

–  Community input and guidance

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Contractual and Billing Relationship

Aastra

Hosted PBX

Community

Schools, Regionals

“Master” Business Agreements

End User (Students, Faculty, Staﬀ)

Level 3

SIP Trunking

•  NET+ Enterprise Customer Agreement

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Operational Relationship

Aastra

Hosted PBX

Community

Schools, Regionals End User (Students, Faculty, Staﬀ)

Level 3

SIP Trunking Hosted PBX •  Quote •  Order •  ImplementaEon •  Support SIP Trunking •  Quote •  Order •  ImplementaEon •  Support •  Contract

•  Billing (to Community)

•  EscalaEon

Billing

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NET+ SIP Program Deployment

• Cloud deployment completed January 2013

–

 

Hosted PBX and SIP Trunking

–

 

Redundant nodes in New York and Houston

–

 

Redundant access methods via R&E IP and Commodity IP

• The NET+ SIP Program is in Early Adopter Phase

Shel Waggener

Sr. Vice President, Internet2

Charlie McMahon

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NET+ SIP Program Progress

Early Adopters

Committed

Pilot

•  Texas A&M University

•  Tulane University

•  Iowa State University

•  University of Maryland, Baltimore County •  California Alumni Association •  Drexel University •  Loyola University Maryland •  Millersville University •  Penn State

•  Case Western Reserve

University

•  Columbia University

•  Cal State Dominguez

Hills

•  University of Arkansas

•  Lafayette College

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HOSTED PBX

by Aastra

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[ 25 ]

Hosted PBX via Clearspan from Aastra

•  

Clearspan®_{is a carrier-grade, highly reliable, multi-tenant softswitch used}

by most carriers globally (BroadSoft)

•  

Extensive set of call features

•  

Complete suite of UC applications including clients, integrated mobility, web & video collaboration and more

•  

Clearspan Anywhere™: make and receive calls from one number, on any device, anytime

•  

Integration with Microsoft (OCS/Lync) and IBM Sametime

•  

Selection of endpoints to fit any need/any budget, including those from Aastra and 3rd_parties

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Flexible licensing options

"

Basic User License - $5.20*

•  Traditional PBX features

"

Premium User License - $5.70

•  All features in Basic + advanced phone features, desktop integration, etc.

"

Unified Messaging – 0.25¢ per month

"

Unified Messaging Only (voicemail to existing PBX) - $1.65

"

Call Center Standard - $5.41

"

Call Center Premium - $14.78

"

Other Options

*all prices are per user per month •  Communicator clients

•  Call Center clients

•  Receptionist

•  Auto Attendant

•  Microsoft Lync integration

•  Meet-me conferencing

•  Inbound Fax

•  Telchemy

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Video Sharing IM Presence Conferencing Voice

Clearspan

Communicator™

•  Desktop phone control •  Integrates Clearspan features

•  Audio and Video

•  IM & Presence

•  Federates with

Google Talk

•  Call logs

•  Any device: MAC,

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Clearspan Anywhere™

Office Phone (469) 365-3000

Add Any Phone As

An ANYWHERE Number

Incoming Call Rings All Phones

First Phone Answered Gets The Call

Calls Can Be

Moved

Seamlessly Between Endpoints

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• Standard or

Premium

license options

• Agent or

Supervisor

client options

Call Center

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Integration with Microsoft

®

_Lync™

• Remote Call Control via the Microsoft client

• Make/receive calls

• Hold/resume calls

• Transfer calls

• Presence status tracks on/off call status

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Aastra 6739i

• Aastra SIP phones

• SoIphones: voice, video

• On campus mobility with SIP-‐DECT

• Mobile clients

• 

3

rd

_{party phones (SIP compliant)}

• Fit any need, any budget

Terminals

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CPE: Typical Campus Architecture

Campus WAN Options

Media Gateway LAN PSTN Commercial Internet WAN SBC 911 Emergency Gateways (OPTIONAL) Internet2 WAN Primary Backup

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• Provisioning

–  Pre-define user profiles, phone templates –  OpEasy administrators need only add user

contact details + profile type –  One at a time, import or bulk provisioning mode

• Reporting

–  Inventory reports –

user & devices

–  Services reports

–  CDR query

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• The program is designed to allow insEtuEons to test the features and ease

of use of the Hosted PBX service

• Free 30-‐day trial program

• Up to 10 phones

• Easy setup!

• Email

[email protected]

or call 1-‐877-‐846-‐5536

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SIP TRUNKING

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What to Look for in a SIP Trunking Provider

Expert Guidance from Yankee Group

•  

Footprint and quality of SIP Trunking service

> Level 3 has 25% more coverage than any other carrier and is an AtlanEc ACM award winner for voice quality and value

•  

Local phone number and 911 connecEvity

> Level 3 local telephone coverage for 87% of the US populaEon and our 911 service covers 73% of the US populaEon

•  

Service built on an all IP network

> Level 3 voice core is 100% SIP, open standard allows for rapid growth and adopEon of new services

•  

Quality portal for self service

> The Level 3 portal provides visibility, simpliﬁed service management, secure billing, and robust reporEng

•  

Experience in the market

> Over 12 years of experience providing VoIP services, more than any other provider

•  

A carrier with a deep bench of SIP experEse

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Level 3 Owns and Operates a Large Scale Voice Network

•  Carries 9 billion minutes per month processing more than 80 million calls every day

•  Provides voice services to 15 of the 20 top Telecommunications Carriers in the world

•  Exceptional Reliability with geographic and/or same site failover, load balancing and resiliency – failover protection is measured in seconds, not hours

•  CLEC status and is actively supporting voice business in all 50

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911 Capabilities

•  911 Service is of critical importance to universities to avoid legal and regulatory

compliance challenges.

•  The Level 3 owned and operated network provides Enhanced 911 (E-911)

services for end-user service locations with all SIP Trunking

•  Universities can also retain control and responsibility for E911 without using

Level 3

•  Level 3 has both Static and Nomadic 911 options available with all SIP

Trunking deployments

•  Network is directly connected to 5,540 Public Safety Answering Points,

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Architecture

PSTN PSAP Internet Internet2 Campus IP Network Session Border Controller Level 3 SIP Network

Campus Network Internet2 Network Level 3 Voice Network

Aastra Clearspan Session Border Controller PSAP RON

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SIP EARLY ADOPTERS

Texas A&M University

Tulane University

University of Maryland Baltimore County

Iowa State University

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•  Telephone System

–  PBX – purchased in 1985, upgraded 1995, 2003

–  About 10,000 lines including 700 on Lync

•  Multi-year procurement process – two RFP’s - contract signed in Feb 2013

•  Migrate to Hosted PBX and SIP Trunking

•  Cutover by July 1

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[ 42 ]

• End-of-life Rolm / Siemens PBX

•  10,000 digital phone lines and 1,200 analog lines

•  30+ year old Rolm 9751

•  20 year old Siemens Hicom based system

•  Verizon ISDN-based Centrex (approximately 150 lines)

• Migrate to Hosted PBX and SIP Trunking

•  Tie legacy PBX to the Aastra Hosted System -‐ port all DIDs at once

•  Migrate lines in-‐house – over 4 – 6 years

•  Will end with 3,000–4,000 IP phones and 1500 analog lines

•  Analog lines will be centrally powered from current switching centers

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• Reason for Transition

•  End of life TDM equipment – old copper plant

•  Feature Enhancements

•  Easier remote site provisioning

•  Fixed mobile convergence

•  Fault tolerant data network

• Migrate to premise based Aastra PBX and Hosted Aastra Call

Center

•  Network convergence

•  Blended services (premise and cloud)

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[ 44 ]

• Reason for Transition

–  PBXs end of life

–  Cost reduction

–  Feature Enhancement

–  Fixed-Mobile Convergence

• Migrate to Hosted PBX

•  150 lines completed May 2013

•  7,000 lines to go

Charlie McMahon, VP of IT and CTO, Tulane University:

“If our ($1M annual) expected savings are average for adopters, then we as a consortium reduce higher education costs by at least $100M annually if we’re successful.”

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Resources

General SIP information:

www.internet2.edu/sip

Email inquiries to:

[email protected]

Call or email me

[email protected]

720-515-2550

Constellation Research shows the NET+ SIP Program has a lower TCO than comparable services.

Download whitepaper :

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Status

•  Service validation

complete

•  InCommon integration •  Discounted and waterfall

pricing

•  Custom end user terms

of use

•  Other status item

Next Steps

Open to Early Adopters in

May 2013

Area: Software as a Service: Academic, Research, and Administrative

Solution: Learning Management System

Provider: Instructure

Sponsor: University of Washington

(48)

•  Legal agreement under

review

•  Universities testing and

deploying service already

Next Steps

Finalize business model and contract to enable early

adopter signups

Solution: Endpoint backup for faculty, staff,

students

Provider: Code 42 Software

Sponsor: Multiple Universities

(49)

Status

•  Service validation will

kick-off in May

•  InCommon integration

planned

•  Network connection

being assessed

•  Integrations with other

NET+ services planned

Next Steps

Develop customized

business model

Area: Trusted Identity in Education:

Identity and Access Management

Solution: Electronic signature

Provider: DocuSign

Sponsor: Temple University

(50)

Status

•  Service validation underway •  Open to additional participants •  InCommon integration planned •  Network connection under review

Next Steps

Develop custom pricing

and business model

Area: Video, Voice, and Collaborations as a Service

Solution: HD Videoconferencing

Provider: FuzeBox

Sponsor: Saint Louis University

(51)

Status

•  Customized contract •  Additional no-cost

support options

•  InCommon testing being

planned

•  Online community of

practice site will be established

Next Steps

Move to Early Adopter

phase in next 2-3 months

Solution: Office desktop suite in the cloud

and cloud productivity platform

Provider: Microsoft

Sponsor: Colorado State University and

University of Florida

(52)

Status

beginning in May

•  Business model under

development

•  Waterfall pricing for the

community

•  Subscriptions billed

through Internet2

Next Steps

Finish business model

discussion and contract

review

Solution: Machine data analysis

Provider: Splunk

Sponsor: Multiple Universities

(53)

Status

finishing up

•  Pricing and business

model nearly finalized

•  Accessibility testing

•  InCommon development

•  Network integration

Next Steps

Open to Early Adopters in

May 2013

Solution: Personal telepresence

Provider: Vidyo and ID Solutions

Sponsor: Arizona State University

(54)

Status

•  Functional Validation complete •  Security Assessment in progress

Next Steps

Finalize contract

Solution: Web conferencing platform for web

meetings, eLearning, and webinars

Provider: Adobe

Sponsor: Case Western

(55)

Status

•  Functional validation complete •  Security assessment in progress

Next Steps

Early Availability targeted

for Q3, 2013

Solution: Lecture capture and webcasting

solution

Provider: Desire2Learn

Sponsor: Tulane University

(56)

created for Clinical User Interface, Billing/

Financials, Education

Next Steps

General Availability as-is by Fall 2013 as feature enhancement work continues with input from Service Validation institutions

Solution: Dental system for higher education

Provider: ICE Health Systems

Sponsor: University of Michigan

(57)

Status

•  Open

•  Internet2 member and

InCommon participation required

•  Higher education only •  Institutions testing many

solutions before final implementation

Next Steps

Partnering effort with webinars

Area: Infrastructure Platform and Security as a Service

Software as a Service: Academic, Research, and Administrative

Solution: Hosted infrastructure and

application services

Provider: Merit Network, Inc.

(58)

Status

•  Participation is Open •  Intrenet2 member not

required - InCommon participation required

• Open to all qualified

research and education

institutions

Solution: Cloud-based on-demand storage

and compute services scaled for academic, and administrative needs

Provider: AT&T and Florida Lambda Rail

Sponsor: None

(59)

Status

•  Participation is Open

• Continued evaluation of

services and

identification of use

cases

Area: Infrastructure Platform and System Security as a Service

Solution: Savvis Virtual Private Data Center

Services and Savvis Management Console

Provider: CenturyLink/Savvis

Sponsor: Florida State University

(60)

Status

•  Participation is Open •  Business agreement

nearing completion

Solution: Preservation and accessibility of

irreplaceable documents, imagery, and videos

Provider: DuraSpace

Sponsor: University of Virginia

(61)

Status

•  Participation is being determined •  No Internet2 Membership required, InCommon required

•  Open to qualified high

education and research institutions

Area: Trusted Identity in Education: Identity and Access Management

Solution: Hosted, virtual identity provider

service that satisfies the IdP related requirements for joining the InCommon Federation

Provider: Fischer

Sponsor: None

(62)

Status

•  Participation is Full •  Membership/participation requirements still to be determined

•  High Education only Area: Video, Voice, and Collaborations

as a Service

Solution: Open Source Online Video

Platform

Provider: Kaltura

Sponsor: Open

(63)

Status

•  Participation is Open •  Service Validation kicked

off in October 2012

Solution: Open source “Virtual Computing

Lab” services (cycles and management) for the Internet2 community

Provider: NCSU and IBM

Sponsor: George Mason University

(64)

Status

•  Participation is Open •  InCommon integration completed •  Business agreement nearly completed

Solution: Simplified interface, high-end, video

collaboration

Provider: Evogh

Sponsor: University of Maryland

Baltimore County

(65)

Status

•  Participation is Open •  M

ajor enhancements is

on-going

• Currently in

proof-of-concept evaluation with

another university

•  Business agreement

nearly completed

Solution: Highly secure VMWare solutions,

seamless bursting to cloud, delivered directly through the R&E Network

Provider: SHI

Sponsor: Pending

(66)

Status

•  Participation is Open •  Kick off in

September 2012

Solution: Track and monitor service provider

contracts and performance metrics

Provider: Solution Design Group

Sponsor: University of Maryland

Baltimore County

(67)

Status

•  Participation is Open •  InCommon participation

required

•  Higher Education only Area: Video, Voice, and Collaborations

as a Service

Solution: Provider of IPTV solutions to the

College and University marketplace

Provider: Tivli

Sponsor: Yale University

(68)

Status

•  Participation is Open •  Internet2 membership

not required - InCommon participation required

• Open to all educational

and research

institutions

Solution: Large data initiatives, such as

genomics, can save on

bandwidth charges, shifting those resources toward direct

research-related activities.

Provider: Microsoft

Sponsor: University of Washington