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ANALYSIS OF HOTEL JARGON USED BY HOTEL FRONT OFFICERS A Thesis Presented as a Partial Fulfillment of the Requirement to Obtain the
Bachelor Degree in the English Language Study Program
By:
Andreas Djaja Saputra 13.80.0006
ENGLISH DEPARTMENT
SOEGIJAPRANATA CATHOLIC UNIVERSITY SEMARANG
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A THESIS ON
ANALYSIS OF HOTEL JARGON USED BY HOTEL FRONT OFFICERS By:
Andreas Djaja Saputra Student Number: 13.80.0006
Approved by:
Antonius Suratno, Ph.D January 7th, 2019
Major Sponsor
Emilia Ninik Aydawati, SP. M.Hum January 7th, 2019
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A thesis defended in front of the Board of Examiners on January 9th 2019
and declared acceptable
BOARD OF EXAMINERS
First Examiner : Angelika Riyandari, Ph.D ……….
Second Examiner : Emilia Ninik Aydawati, Sp, M.Hum ……….
Third Examiner : Antonius Suratno, Ph.D ……….
Semarang, January 9th 2019 Faculty of Language and Arts Soegijapranata Catholic University Dean,
B. Retang Wohangara, S.S.,M.Hum NPP: 058.1.1999.230
ACKNOWLEDGEMENTS
The writer’s first gratitude would be for God for His grace upon his life. His blessings come upon the making of this thesis. The next gratitude would be for his family, they are mami, papi, cicik, kokoh, wak Bie, ku Po San, and Veena. They have been supporting and praying for the writer throughout his college and thesis writing process. Particularly, the writer would like to honor his major sponsor Antonius Suratno, Ph. and co-sponsor Emilia Ninik Aydawati, SP. M.Hum his biggest gratitude for giving him their priceless time, chances, and knowledge.
Other thanks are given to the one who is all out giving affection, Devina Christine; BEM FLA 2014-2015, FLA Unika; FLA Unika lecturers and staffs.Each of their contributions has made him the way he is.
“Tempallah mata bajakmu menjadi pedang, dan pisau-pisau pemangkasmu menjadi tombak. Baiklah orang yang lemah berkata ‘aku ini pahlawan!’” – Yoel 3:10.
TABLE OF CONTENTS PAGE OF TITLE
COVER PAGE ... i
A THESIS APPROVAL ... ii
BOARD OF EXAMINERS ... iii
ACKNOWLEDGEMENT ... iv TABLE OF CONTENTS ... v LIST OF TABLES ... x LIST OF FIGURES ... xi ABSTRACT ... xii ABSTRAK ...xiii CHAPTER I INTRODUCTION ... 1
1.1 Background of the Study ... 1
1.2 Field of the Study ... 3
1.3 The scope of the Study ... 3
1.4 The problem of Study ... 4
1.5 Objectives of the Study ... 4
1.6 The significance of the Study ... 4
1.7 Definition of Terms ... 4
CHAPTER II REVIEW OF LITERATURE ... 6
2.2 Sociolinguistics ... 6
2.3 Jargon ... 7
2.4 Functions of Jargon ... 9
2.5 How Jargon Differs from Slang ... 9
2.6 Front Office ... 10
2.7 Jargons in Hotel Industry... 12
CHAPTER III RESEARCH METHODOLOGY ... 13
3.1 Method of Data Collection ... 13
3.1.1 Participants ... 13
3.1.2 Instrument ... 14
3.1.3Procedure ... 15
3.2 Method of Data Analysis ... 16
CHAPTER IV DATA ANALYSIS AND INTERPRETATION ... 19
4.1 Reservation ... 21 a. Method of Payment ... 22 b. Taken By ... 22 c. Arrival Date ... 22 d. Departures Date ... 22 e. No of Nights ... 23 f. Room Type ... 23 g. No of Rooms ... 23
h. Smoking/Non ... 23 i. Rate ... 23 j. Special Request ... 23 k. Guarantee Reservation ... 24 4.2 Check-In ... 24 a. Identification Card No ... 25 b. Room No ... 25 c. Registration Card ... 25 4.3 Report ... 25 a. EA ... 26 b. ED ... 27 c. DnD ... 27 d. ARR ... 27 e. Forecast ... 28 f. Occupancy ... 28 g. VC ... 28 h.VR ... 28 i. VD ... 29 j. GIH ... 29 k. Hot Com ... 29 l. MTD ... 30 m. YTD ... 30 n. Complement ... 30
o. House Use ... 31 p. Revenue ... 31 q. Room Available ... 31 r. RO/RBF ... 31 s. Reservation By ... 31 t. MPI ... 32 u. ARI ... 32 v. RGI ... 32 w. PMR ... 32 4.4 On Duty Conversation ... 33 a. Log Book ... 33 b. House Bank ... 34 c. Early Check-In ... 34 4.5 General Findings ... 34 CHAPTER V CONCLUSION AND SUGGESTION ... 37
5.1 Conclusion ... 37
5.2 Suggestion ... 38
BIBLIOGRAPHY ... 39 APPENDICES
LIST OF TABLES
Table 1 ... 17 Table 2 ... 19
LIST OF FIGURES
Figure 1 ... 11 Figure 2 ... 11 Figure 3 ... 12
ABSTRACT
The researcher conducted a study on hotel jargons used by hotel front officers. The purpose of this research is to find out the English jargons used by front officers of hotels in Semarang and to investigate when and with whom they use English jargons. The researcher used a qualitative method to conduct the analysis. The researcher obtained data from hotel documents such as registration form or reservation form and conducted interviews with two Front Office managers from two different hotels. The researcher analyzed the documents and the result of the interviews. The results of the study confirm Juddin's theory (2017) that jargon is a special language and used by people coming from a single profession or a group society. Further explained, hotel front officers used in total of 96 jargons for communicating effectively in four main situations, they are reservation, check-in, report, and duty hour conversation. Hotel front officers used jargon to communicate with other front officers, housekeeping staffs, accounting staffs, and the guests.
ABSTRAK
Peneliti melakukan studi tentang jargon hotel yang digunakan oleh staff hotel bagian Front Office. Tujuan dari penelitian ini adalah untuk mengetahui jargon bahasa Inggris yang digunakan oleh staff hotel bagian Front Office di Semarang, dan untuk menyelidiki kapan dan dengan siapa mereka menggunakan jargon bahasa Inggris. Peneliti menggunakan metode kualitatif untuk melakukan analisis. Peneliti memperoleh data dari dokumen hotel seperti formulir pendaftaran atau formulir reservasi dan melakukan wawancara dengan dua manajer Front Office dari dua hotel yang berbeda. Peneliti menganalisis dokumen dan hasil wawancara. Hasil penelitian mengkonfirmasi teori Juddin (2017) bahwa jargon adalah bahasa khusus dan digunakan oleh orang-orang yang berasal dari satu profesi atau masyarakat kelompok. Selanjutnya dijelaskan bahwa staff Front Office hotel menggunakan jargon untuk berkomunikasi dengan efektif pada empat situasi utama, yaitu reservation, check-in, report, dan duty hour conversation. Jargon digunakan untuk berkomunikasi dengan sesama staff Front Office, Housekeeping, Akunting, dan dengan tamu hotel.