WHY IS THIS
PROFILE
IN YOUR HANDS?
We have brought forward some of the most exci•ng
solu•ons packages ever known to Business
Professionals, Corpora•ons and Groups of Companies,
that will help them to evolve into a totally different kind
of Business Arena…
Look inside, to find out what it is that this Consor•um
and its highly accurate service sets can do for you and
your company!
BazaaR www.callbazaarbd.com www.supplyprocessoutsourcing.com w w w . e v a t e l e . c o m w w w . f i f o - t e c h . c o mAbout Us
Within this Consor•um, we offer Informa•on Technology Services, Business Process Outsourcing Solu•ons, Supply Chain Management, Consultancy Services and
Interna•onal Export Services. With our industry exper•se and offshore liaison at the whole world, we are commi"ed to providing maximum value, high quality and low cost Business Processing and IT Services, SCM and Consultancy Solu•ons to our prospec•ve clients.
We have teams of dedicated and experienced e-business consultants, applica•on developers, e-marketer, e-commerce programmers, web promoters, graphic designers, logis•cs and SCM experts. Our exper•se in various industry-related technologies helps us advise our clients on business strategies from ini•al strategy development right through to building and maintaining a successful and effec•ve solu•on. We go the extra mile for our clients and associates.
We provide a full range of Outsourcing Services, IT Services and Solu•ons to businesses and industry leaders, both large and small. We offer the best solu•ons across every department in your organiza•on. Our Business Process Outsourcing por#olio includes end-to-end solu•ons. We have it all in our por#olio, served in a customer friendly and customized manner. With a world class infrastructure, this Consor•um is well equipped to deliver a 24/7 support-system round the year.
Our Consultancy Services are highly detailed, covering a wide range of Industries and Business Sectors, ul•mately enabling us to help you develop your company’s
infrastructure and work plans with the highest amount of accuracy and best results! Having dealt with Clients at mul•ple levels of business fluency, we have amassed a mul•-faceted and exhaus•ve experience database and exper•se.
Our Organogram
Managing Director & CEO HR Development Business Development Operations Department Operations Manager Shift Supervisor Call Center Tram Manager Customer Service Agent Customer Service Agent Data Entry Agent Data Entry Agent Data Entry Team Manager IT Support Quality Assurance Training Finance & Accounts IT DeparmentOur Management Team
Towhid Hossain
MD & CEO
Star•ng early in the year 2004 with FIFO Tech, he embarked on the long journey that was to shape his IT Management career. He has diverse and extensive experience in the
Telecoms Sector, having worked for mul•ple worldwide recognized companies like GrameenPhone, WorldTel and Noor-Bangla, among many other pres•gious and well known firms. His reach extended even into the Contact Center industry, where he has played direct roles in companies like A2Z BPO, Eva Telecommunica•ons, FIFO Tech and Virgo Contact Center Services Ltd. Due to his incomparable work in the IT industry, he is also serving in the Bangladesh Associa•on of Call Center and Outsourcing (BACCO), in the posi•on of Finance Secretary, session 2013-2015 and currently he is the Secretary General of BACCO.
He is engaged in various projects; he has worked with the Bangladesh Technical Educa•on Board (BTEB) and the Interna•onal Labor Organiza•on (ILO) on a Skills Development and Training program as a Panelist for the ICT Sector.
He is also currently working with several Government organiza•ons on mul•ple projects, such as the the Ministry of Informa•on and Communica•on Technology (MoICT) and the Ministry of
Commerce (MoC).
He is also the Founder Director of Serve Bangladesh Society (NGO, involved in the Educa-•on Sector) and The Corporate Club, an elite group of Professional of Bangladesh.
He is currently the MD and CEO of the Consor•um, where he is the Managing force behind it and the other companies under its umbrella.
MOHAMMAD SHAMIMUL ISLAM
Manager, Business Development
Mohammad Shamimul Islam has started his career at Australia in 2003 a%er Gradua•ng in IT from Univer-sity of Southern Queensland. He worked as a Junior Computer Programmer at CISCO, Sydney •ll 2010. A%er moving back to Bangladesh, he has been working as a Business Development Manager with FIFO Tech from 2014. He works to improve this organiza•on’s market posi•on and achieve financial growth. This person defines long-term organiza•onal strategic goals, builds key customer rela•onships, iden•fies business opportuni•es, nego•ates and closes business deals and maintains extensive knowledge of current market condi•ons. Working in a senior sales posi•on within the company, it is his responsibility to work with the internal team, marke•ng staff, and other managers to increase sales opportuni•es and thereby maximize revenue for their organiza•on.
MD. ALA UDDIN JONY
Manager, Finance and Admin
Md. Ala Uddin Jony has led a short, but highly produc•ve life in the IT/ITES industry. With modest roots, he started his career by learning the ropes in management of finance and accounts for BPO firms. Eventually, his acumen and skills for effec•ve finance management developed greatly and today, he is capable of full administra•on and management of financial divisions of firms with 300+ employees. His effec•ve skills and exper•se in this field has led him to join the team here at FIFO Tech, where he is fully and solely responsible for management of the financial division as well as overlooking key accounts of VIP clients.
JAHANGIR HOSSAIN UZZAL
Manager, Call Center Opera•ons
Jahangir Hossain Uzzal started his career as an IT Support Engineer at Virgo Contact Center in 2010 and later on has joined FIFO Tech in 2013 as a Call Center Opera•ons manager. He’s key role in this firm is the daily running and management of the centre through the effec•ve use of resources. He is responsible for mee•ng, and possibly se'ng, customer service targets as well as planning areas of improvement or development. Call centre managers ensure that calls and emails are answered by staff within agreed •me scales and in an appropriate manner. And also being an IT Support Engineer he monitors and maintains the computer systems and networks within this firm in a technical support role. He also works for so%ware or equipment suppliers providing a%er-sales support or companies that specialize in providing IT mainte-nance and support.
SAMIR K. CHAKRABORTY
COO
He has built up a vast and well-defined structure of experience and exper•se, during his long seven years in the Telecommunica•ons, Call Center and Services industry. Having worked at all levels of Opera•ons, from ground to Top Management, he is well versed in analyzing, iden•fying and execu•ng commands and orders needed to smoothly run the Opera•onal aspects of any industry.
His extensive exposure to the Supply Chain Management sector has enabled him to buildup a vast poten-•al, allowing him to effec•vely and efficiently solve any need that companies may have. Amongst many other companies, he has also worked extensively for Robi Axiata, where he was given several opportuni•es to sharpen and hone his skills.
Today, he is working in the posi•on of COO for the Consor•um and has gained a formidable foothold in the Business Services industry of Bangladesh.
Our Consor!um
FIFO Tech offers both Informa•on Technology and Business Process Outsourcing Solu•ons. We build so%ware’s under this concern. High end web-based so%ware is our specialty. Our in-house developed Call Center So%ware is successfully serving 21 call centers in Bangladesh.
With our industry exper•se and offshore liaison at the whole world, we are commi"ed to providing maximum value, high quality and low cost Business Processing and IT services to our prospec•ve clients.
Supply Process Outsourcing is a customer and service oriented Supply Chain Management (SCM) services provider, serving Bangladesh for the last 1 year and running quite
successfully too.
We have served many clients in all kinds of industries, which helped to create a wide range of services that forms our por#olio. Because of the levels that we have reached, today, we can claim to be a leading SCM services provider in the country that is so well-versed in Supply Chain Management that we are able to give you Interna•onal level quality at a Na•onal level, thus giving you a taste of both worlds.
www.supplyprocessoutsourcing.com
Eva Telecommunica•ons is a pioneer Call Center since 2009. We are working in Interna•onal and Domes•c markets to do Market Surveys, Sales Campaigns, Support and Back Office Support Services to the clients. Our robust team is capable to meet the Interna•onal and Local market demand.
w w w . e v a t e l e . c o m
The idea for incep•on behind Call Bazaar was to introduce a new method of conduc•ng Contact Center ac•vi•es with the necessary bang given by the latest technologies used. Ini•ally, with a very small startup, Call Bazaar had opportuni•es to explore limita•ons in each aspect of its business, including from that of its Clients end. Today, Call Bazaar has had the benefit of years of experience and a solid Management Team behind it, with a Clientele that spans all 4 corners of the World.
Also, Call Bazaar offers Interna•onal Export Services, where we have many years of experience in expor•ng quality goods to various countries.
w w w. fi fo - te c h . co m
BazaaR
www.fifo-tech.com
Web Design & Solu!ons Development
IT & ITES Managed Services
Website Design & Development
(Custom/Open Source)
• Customized & User Friendly Web Design & Development
• Site Renova•on & Rebranding Work • Corporate Site Design& Structure
• Joomla!/Drupal/WordPress customiza•on
Custom Web Applica!on
Development (PHP/MySQL)
• Rich Web Applica•on Development • SaaS (So%ware as a Service)• Web 2.0 Development
• Custom CMS & Web Portal Development • Work Flow Based Applica•ons
Web Services Enhancement
• Database design, programming & integra•on • Data Impor•ng/Mining for Dynamic page crea•on
• Developing web interface for data entry • Create custom site engine
• Add features to or modify exis•ng script
IT Managed Services
• IT Help Desk Support Services• System, Database & Network Administra•on • Enterprise Solu•ons
• Site-to-Site Connec•vity • Corporate Email solu•ons • Network Storage solu•ons • Cloud Connec•vity solu•on
Data Entry Services
• Online/Offline Data Entry • Data Processing and Conversion Services• Forms Processing Services • Catalog Conversion Services
Image Manipula!on
• Photo Retouching • Photo Edi•ng • Clipping Path • Vector Conversion • Image CroppingSEO & SMM Services
• Search Engine Op•miza•on (SEO) • Social Media Marke•ng (SMM)
Mobile Applica!on Development
• iPhone/iPad Applica•on Development • Android Mobile Applica•on DevelopmentE-commerce Solu!on
• Shopping Cart integra•on
• Customer Accounts management • Back end monitoring and administra•on • Data transfer to back-office systems • Newsle"er management
• Payment Gateway integra•on
Supply Process Outsourcing has brought together an array of very unique and pioneering service sets that have never been explored with such dedicated efforts in Bangladesh!
Why use SPO’s Supply Chain Management services?
Using a SCM service provider like SPO can help to decrease work load governing the strategic placement of resources and op•mal u•liza•on, culmina•ng in the best results.
Following are just some of the services that SPO have brought forward to allow their VIP Clients to expand the horizons of their business reach;
Contract Management
With our Contract Management Services, SPO will ensure you never miss a renewal date or a
commitment level again. Our experienced team will be prepared to help you decide where to focus your nego•a•on efforts and/or when to find alterna•ve vendors. When used in conjunc•on with our Strategic Sourcing Methods, we will even ensure you are ge'ng billed at your contracted prices.
Inventory & Warehouse Management
Here at SPO, we are specializing in providing Inventory and Warehouse Management services. We can provide you and your company with a tailor-made solu•on that projects your company from your current status to a more efficient, more streamlined and ul•mately, more profitable company.
Financial Services Consultancy
At SPO, a solid team of professionals, who have very capable levels of exper•se in the Finance Industry, are here to provide any and all kinds of Consultancy Services required to Ins•tu•ons, Accoun•ng Firms and even Conglomerates.
www.supplyprocessoutsourcing.com
Marke!ng Services
• Media Management Services • Outdoor Branding• Event Management
• Demand Genera•on & Trade Promo•on • Trading Goods
• POS Materials
• Research & Study Works
Office Management
• Office Repair/Maintenance • Interior Decora•on• Rent & Space
• Facili•es Management • Cleaning & Maintenance • Safety and Security Services
General Services
• Sta•oneries• Catering Services • Corporate Gi% Items • Nursery (Plants & Flowers) • Health & Insurance Services
Logis!cs Services
• Courier Services • Freight Forwardingw w w . e v a t e l e . c o m
Inbound Contact
Center Services:
In an intensely compe••ve market place, products can become commodi•es and services the true differen•a-tors. Managing and exceeding customer expecta•ons by providing services while reining in costs is a real challenge for companies worldwide. In a hyper compe••ve environment, global organiza•ons are striving to:
Outbound Contact
Center Services:
A key factor for the growth of any business is the acquisi•on of new customers and the reten•on of exis•ng clients. While customer acquisi•on is a key goal, it poses hallenges, including poten•ally high marke•ng costs and efforts needed to close a sale. Companies, regardless of size and geography are looking to:
BazaaR www.callbazaarbd.com Ensure Customer Informa•on and Data Security Management of Customer Service Expecta•ons and
Costs Improve Customer Service Quality
Improve Customer Reten•on General Customer Services Fraud Detec•on Cross-selling and up-selling
Customer Analy•cs for reten•on, cross-selling New Product Offers
Account Administra•on Customer request processing Refunds processing Installment plan follow-up Payments processing Account maintenance Account enquiries Address Change Credit Requests Statement Request E-mail Service Support Correnpondence and Fax Services Remi"ance processing Renewals, Endorsements Billing Marke•ing and Awareness Campaigns New Offers for returning clients General enquiries Informa•on requests Customer Services Welcome Calls Account Management Technical Support Billing/Help Desk Support Customer Reten•on
Credit Cards & Banking Services
Debt Collec•on & Mortagages
Retail Banking
Property
Telecom and Media
Channels
Telephone Web Chat Email Fax
Ensure Customer Informa•on and Data Security
Minimize Costs Improve Customer
Rela•onships Reduce Customer Acquisi•on Lead Times Outbound Telesales Inbound telesales Cross-sell and up-sell programs Direct Marke•ng Data Mining Applica•on processing Order Management Account ac•va•on Origina•on Funding
New Policy processing Membership and provider enrollment Customer Surveys Data Verifica•on Policy verifica•on Sales verifica•on Provider verifica•on Acquisi•on
Back Office Services
Process Efficiency
Channels
Our Clients
Being in business for so long has made our Client List exclusive and spanning many industries and sectors. Following are just some of the exclusive clients we have, as members of our esteemed Clientele, with
whom we have built solid rela•onships that have formed over the course of many years;
Don’t you want to be one of them?
w w w . a 2 z i t . c o m . a uoceania
Strategic Consultants Pte Ltd.
Bangladesh Business Chamber of Singapore (BBCS)
Bryer & Sheltz
Contact Informa!on
info@fifo-tech.com
i n f o @s u p p l y p r o ce ss o ut s ou rcin g.c o m in fo @ ca ll b a zaa rbd .co m in fo@ evatele.com w w w . e v a t e l e . c o m www.supplyprocessoutsourcing.com
Corporate Office
House# 83 (D/4), Road# 23 Gulshan-1, Dhaka-1212 Mobile: +880 1927111000 Phone: +88 02 8835494 Fax: +88 02 8835495 Operations Office House # 17, Road # 20, Nikunjo-2 Khilkhet, Dhaka 1229, Bangladesh www.fifo-tech.comBazaaR
