Flight Services
London-Gatwick Campus
Welcome Guide
Welcome to the
Flight Services London-Gatwick
Training Campus
Our mission is enabling safe and efficient operations.
Our mission describes the essence of what Boeing
Flight Services stands for and what drives our actions
and decisions every day. Our focus is always on
serving our customers and the safety of air travel.
Our staff would like to help make your training as
pleasant and as productive as possible. This Welcome
Guide will give you the basic information that you need
while you are in training. If you have any questions
that are not answered by this guide, please call Guest
Thank you for choosing Boeing to provide your
training services. We look forward to meeting and
working with you while you are here. Enjoy your stay!
Banking
Please contact Guest Services for banking information. The staff at your accommodation can also advise you about bank hours and services. There is a machine in the Café where notes can be exchanged for coins for use in the vending machines.
Boeing Store
Merchandise is available to purchase from the Boeing Store at the Campus. Details of the products available are in our Catalogue and on the Price List, available from Reception. Guest Services are happy to help with any purchases. Payment is by Cash Only.
Café
The Café is open between 0830 and 1430, Monday to Friday. Breakfast and Lunch includes a selection of hot and cold meals including a main hot meal, jacket potatoes, salads, sandwiches and baguettes. Outside of these times, sandwiches, baguettes, salads and snacks are available from the vending machines, together with hot and cold drinks. Guest Services can provide details of takeaway services and local eateries.
Cameras
The use of personal cameras, including phone cameras and tablets is not permitted at the Gatwick campus. The only exception is the use of personal cameras to take pictures of fellow classmates in the Reception area on the ground floor and immediately outside the entrance to the Campus. Requests for pictures outside of these areas require special permission. London-Gatwick Campus Welcome Guide
Guest Information
Dry Cleaning & Launderettes
Apex Dry Cleaners are a local company providing a dry cleaning and laundry service for our Customers. They collect cleaning from the Campus and return it to the Campus in 2 working days (1 working day for an extra charge). Forms are available from Guest Services at Reception. The following launderettes are close to the Campus:
Horley Launderette
45, High Street, Horley, RH6 7BN; +44 (0) 1293 771147 Crawley Launderette
2 Broadfield Place, Crawley RH11 9BA; +44 (0) 1293 530231 Gatwick Launderette
5 Gossops Parade, Crawley RH11 8HH; +44 (0) 1293 544033 Lounges
In addition to the Café services and vending machines on the ground floor, there is a drinks machine and seating area on the first floor. Also, there is a lounge and drinks machine on the second floor.
Mail and Messages
We recommend that your personal mail be sent to your
accommodation address. While you are at the Gatwick Campus, messages may be left for you at Guest Services on +44 (0) 1293 819000 or at Reception.
Medical Services
If you become ill during training, please notify your instructor or Guest Services at Reception, who will call for the assistance of a First Aider or give details of medical services in the area. If you become ill before you arrive for training, please notify Guest Services at Reception, who will inform your instructor.
For medical emergencies that occur away from Boeing, call 999. For emergencies within the Gatwick Campus, dial 0.
Nonmedical Emergencies Crawley Health Centre
Cross Keys House, 14 Haslett Avenue, Crawley RH10 1HS +44 (0) 300 999 3000
Open: 0800 to 2000 including Bank Holidays Charges apply for non-EU residents.
Crawley Hospital Accident & Emergency Department West Green Drive, Crawley, RH11 7DH
+44 (0) 1293 600300
Charges may apply for non-EU residents. Passes and Security
When you arrive at the Campus, you will be required to produce photographic identification to enable you to have access to the building (e.g., passport, driving licence, or airline ID).
You will receive your Security pass on the first day of training, which will allow you access to the specific areas of the Campus you need to. Please wear your pass at all times. If you visit other areas of the Campus, please be aware that you should be escorted by a Boeing employee, both for your safety and for security reasons. We appreciate your willingness to abide by this policy.
Please check in and out at Reception on entering and leaving the building every day. If you are driving to the Campus, the pass will allow access to the car park.
On your last day at the Campus, please deposit your pass in the box in Reception.
Absolutely no alcoholic beverages are allowed on Boeing premises.
Quiet Area
On the first floor, there is a vending machine which sells hot drinks and has a seating area.
Safety
Your safety while at the London-Gatwick Training Campus is important to us. If you have any questions or concerns please contact Guest Services.
Automatic External Defibrillators (AED)
The campus is equipped with AEDs in the event of an emergency. AEDs are located at reception and by the 777 briefing rooms on the 1st floor. Report any instance of removing an AED from the cabinet to Guest Services so it may be checked before being put back into service. Only trained staff are permitted to use the AED.
Smoking
Use of tobacco products is permitted only under the smoking shelter at the side of the building.
Student Satisfaction Survey
We are permanently focused on providing the best service possible by listening to and understanding your needs and priorities. When your training has been completed, please complete the Student Satisfaction Survey available via computers in the CBT rooms and in the Sim Halls & the I-Pad in Reception. Please take a few minutes to tell us how we are doing. We truly appreciate it!
Telephones
First Floor
Building Evacuation Plan
Fire Drills
There is a fully integrated fire alarm system. Regular fire drills take place, and details are available from Guest Services at Reception.
In the Event of a Fire
On discovering a fire, activate the nearest fire alarm. The fire brigade will be called. On hearing the alarm, leave the building by the nearest available exit. Do not use the lifts, and take personal items with you. Please proceed to the safest assembly point, either in the visitors car park or staff car park.
Shelter-in-Place
In the event of an emergency requiring shelter-in-place (e.g., toxic release outside the building), please note the following: Fire Wardens and designated personnel will announce a shelter-in-place through word of mouth. Upon notification, move to the designated shelter-in-place location: the Maintenance Training Classrooms on the 2nd floor. Follow directions provided by your instructor or emergency responders, Fire Wardens or other designated personnel, while moving to the shelter-in-place location. Alert other people you see.
L L L T T T T T T T
Fire Escape Route Telephone Traffic flow Lift 777-200 787 757-200 F-64 FB381 757/767 C-02 FB286 A/B A320 C-02 FB286 737-300 C-05 FB376 737-NG 7/8 F-01 FB381 A/B Hazardous Areas
Do not enter the simulator bay floors because they are potentially hazardous areas. Obey all signs and barriers designed to keep you safe from hazards.
Injuries
If you are injured while on campus, first aid is available at Reception; dial 0. Guest Services will call a First Aider or Emergency Services. For serious injuries and medical emergencies, 999. Report all injuries to Guest Services. Overhead Cranes
The simulator bays are equipped with overhead cranes. In the event of crane use, do not enter the crane operating envelope.
Boeing UK Training & Flight Services
London Gatwick Training Campus, Boeing House, Crawley Business Quarter Manor Royal, Crawley, West Sussex RH10 9AD
Tel: 01293 819 000 Fax: 01293 819 009 Public Transportation
Gatwick Airport Station: Approximately 10 to 15 minutes by taxi. Three Bridges Station: Approximately 10 minutes by taxi. Gatwick Airport: Approximately 10 minutes by taxi. London-Gatwick Campus Welcome Guide
Building Area Map
NORTH
BOEING
A2220 Haslett Ave A2011 A264 A2011 London Gatwick Airport Three Bridges Station Catwick Airport Station Crawley Station A23 A23 A217 A23 to Redhill A23 M23 M23 M23 M25 to Jct 7 & Central London M23 to Jct 11 & A23 Brighton A264 to East Grinstead A23 to M23 Jct 11& A264 Horsham
A2210 Crawley Town Centre A2004 Northgate Ave
Guest Information
Transportation
Transportation is available to and from accommodations either by using a hotel courtesy bus where available, by taxi, or by public transport. Telephone numbers of taxi firms are available from Guest Services at Reception.
Hotel Accommodation
Please see Guest Services at Reception for details regarding Boeing-preferred hotels. Meet and Greet
You will be met by your instructor on arrival for a tour of the campus, during which you will be shown where the fire exits are located. You will be provided with other information on health and safety in the flight simulator when applicable. Your instructor also will provide your course schedule and answer any additional questions that you may have.
Guest Services Representatives
The Guest Services representatives will give you any help or assistance you require. They are located on the ground floor at Reception. Guest Services can be reached on +44(0) 1293 819000, 0700 to 1900, Monday to Friday, and 0700 to 1700 at the weekends. Security will be able to assist you outside these hours.
Guest Services offer the following services:
■
■ Security passes at the Gatwick campus and directions within the building ■
■ Organisation of transportation to and from the campus ■
■ Information on local accommodations, local attractions, entertainment, shopping, and restaurants ■ ■ Printing ■ ■ Photocopying ■ ■ Scanning ■ ■ Faxes ■
■ Obtaining medical services ■
■ Access to a PC with printing facilities
Please complete and present the attached ‘Terms of Use’ form for access to the complimentary high-speed wireless internet. You will then be provided with log in details.
London-Gatwick Campus Welcome Guide
Boeing Commercial Airplanes Flight Services
P.O. Box 3707 Mail Stop 20-74 Seattle, WA 98124-2207
Entertainment and Shopping
Hotels
Boeing Student Rate
Eating Out
Public houses within 5 miles of the campus
Flight Tavern – Freshly Cooked English Food
Lowfield Heath Crawley RH11 0QA +44 (0)1293 518181
Gatwick Manor – Traditional English Food
London Road Crawley RH10 9ST +44 (0)1293 866619
Taj Mahal – Indian Food
2-4 High Street Crawley West Sussex RH10 1BJ
+44 (0) 1293 529755
The Hillside Inn – Traditional English Food
Balcombe Road Crawley RH10 7SX
+44 (0) 1293 883346
Toby Carvey – Traditional English Food
Vancouver Drive Crawley RH11 7UR +44 (0)1293 515558
Zari – Indian Food
212 – 214 Ifield Drive Crawley
West Sussex
+44 (0) 1293 525107
Ye Old Six Bells – Traditional English Food
Church Road Burstow Horley RH6 8AD
+44 (0)1293 825028
Goffs Park Hotel – Traditional English Food
Goffs Park Road Crawley RH11 8AX Entertainment in Crawley Nightclubs J J Whispers +44 (0) 1293 279510 Moka +44 (0) 1293 738638 Cinema Cineworld, 15 screens +44 (0) 871 200 2000 Bowling Hollywood Bowl +44 (0) 1293 521999 Shopping Centres
The closest Shopping Centre is in Crawley, 2 miles from the Campus, accessible by taxi, bus, car or on foot. Others towns with shopping centres are Brighton, 23 miles
East Croydon, 22 miles East Grinstead Horley, 6 miles Horsham, 8 miles Redhill, 11 miles Reigate, 12 miles Tourist Atttractions
London, the Capital Brighton, on the South Coast Tourist Information is available in the Cafe.
Restaurants in Crawley Leisure Park within 1.5 miles of the campus Bella Italia – Italian
+44 0(1)293 521974
Charlie Choy – Asian, Chinese, Indian, Italian, Mexican, Asian Buffet
Unit 4c. Crawley Leisure Park London Road
Crawley
Frankie & Benny’s – American Food
+44 0(1)293 554910
MacDonald’s – American Food
+44 0(1)293 552497 Nandos – Portuguese Food
+44 0(1)293 537898
Restaurants in Crawley Town Centre within 1.5 miles of the campus Giggling Squid – Thai
58 Hight Street Crawley
West Sussex RH10 1BT +44 (0)1293 530445
Happy Meeting – Cantonese, Peking
Crawley RH10 1XH +44 (0)1293 518118 Mo Lin – Chinese
Unit 3, Robinson House 6-14 High Street, Crawley RH10 1BH +44 (0)1293 519876 Prezzo – Italian 60 High Street Crawley RH10 1BT +44 (0)1293 512459 Taj Mahal – Indian
2-4 High Street Crawley RH10 1BJ +44 (0)1293 526197 Thai House – Thai
7 Pegler Way Crawley RH11 7AG The London Gatwick Campus Preferred Hotel List will be provided by Guest Services on request.