TRCA Carrier & Data Provision Case Studies

(1)

1

TRCA Carrier & Data Provision Case

Studies

(2)

2 (TRCA)

About the Organization

TRCA - a 23 year leader in

telecommunications platform sales, maintenance, and field service –TRCA currently provides to over 160,000 seats. TRCA is an authorized Avaya, Cisco, ShoreTel, Interactive Intelligence, & Siemens dealer.

Relationship

TRCA Headquarters

Pain

TRCA relied on its corporate IT department to negotiate carrier voice & data pricing. TRCA’s IT staff was specialized in the service, installation, and maintenance of premise based systems, not in carrier pricing - subsequently unaware that the company was overpaying for its voice and data usage and of steady, competitive declines in prices.

Risk

No risks were associated with TRCA to renegotiate carrier bill. TRCA used master agent agreement to compare pricing of one large carrier to the other.

Solution Provider

Vikki Prather – TRCA National Account Executive - 5 years tenure

Solution

TRCA used its Master Agent Agreements with over 100 carriers to negotiate a lower price for the company’s wireless, phone and data bill.

Benefit

Total annual savings was $81,672.00 on wireless, voice and data. TRCA gained direct access to high level, back office

management within the nation’s carriers. TRCA’s new carrier channels resulted in a high level of response when issues arose. With a Master Agent Agreement, TRCA began to offer the same services to its PBX-VoIP maintenance client base.

Additional Information

TRCA gained additional fiber bandwidth with the carrier provider while maintaining cost reductions, and a low cost

(100mbs/$200) business class cable option was identified providing redundancy.

(3)

3 A Major Northeast University

Title:

Carrier Assessment creates six figure savings!

About the Organization:

Major Northeast University a nationally and internationally recognized institution that has been cited on the Best College lists of U.S. News & World Report, Princeton Review, Fiske, Washington Monthly and Forbes.

Relationship:

Annual Service & Maintenance Client, Nortel SL 100 - 11 years

Pain:

Multiple bills, concern about using what is purchased.

Solution Provider:

Scott Hutchens – TRCA National Account Executive – 20 years tenure

Solution:

TRCA performed on-site evaluation for the University. TRCA compared actual usage vs.

what the university was paying for. TRCA secured connectivity that matched the needs of the University, while supplying the carrier services at a lower rate.

Risk:

None; Previous carrier provider remains the same. No cut overs, no additional costs.

Benefit:

Carrier Costs reduced from $19K per month to $10K per month. TRCA was able to consolidate all billing per month. Gave University one number to call for all their service, maintenance, and carrier needs.

Additional Information:

During the ramp up for large national upcoming campus events, less resources and time will be required by University staff adding temporary services, connectivity, and security for visitor lines.

(4)

4 Excel Aviation

Title:

Our System Is Old

About the Organization:

Excel’s business specializes exclusively on Maintenance, Repair, and Inspection of Dassault Falcon Series aircraft. Their maintenance staff specializes in avionics, component repair, and general Falcon maintenance. Excel management brings over 75 years of Falcon Maintenance experience to the table.

Relationship:

Excel has been a customer of TRCA for the past 10 years. TRCA has sold, installed, and maintained their telecommunications platform.

Pain:

Excel Aviation wanted to replace their aging telephone system.

Solution Provider:

Kevin Ryan; National Account Executive TRCA

Solution:

During the site discovery, TRCA identified slow internet speeds. Slow speeds were a problem for mechanics when they

downloaded large manuals. Site survey discovered unknown fiber node running in front of the headquarters. After TRCA negotiations with current carrier provider, bandwidth was increased from 1.44 Mbs to 20 Mbs by running fiber from node to demark, replacing outdated copper at no additional monthly cost. New Avaya VoIP system was then installed after identifying a faster circuit solution from the same carrier that was providing a slow, outdated

solution.

Risk:

None. Excel was able to keep their current carrier.

Benefit:

Excel was able to increase their internet speeds from 1.44 MBS to 20 MBS, a 1,389% increase with no cost increase.

Additional Information:

SIP provisioning reduced large international phone bills

(5)

5 W.R. Grace & Company

Title:

Lines Needed in Rural West Virginia

About the Organization:

W.R. Grace – Chemical Conglomerate – 6,700 employees – 40 countries is a leading global supplier of catalysts; engineered and packaging materials; and specialty

construction chemicals and building materials. The company's three business segments provide innovative products, technologies and services that improve the products and processes of our customer partners around the world.

Relationship:

Hardware client, service client – 7 years

Pain:

WR Grace needed to add lines in at a site in rural West Virginia.

Solution Provider:

Sam Wilson TRCA National Account Manager – 13 years tenure

Solution:

TRCA negotiated with various carrier providers to provide additional lines in a highly remote location.

Risk:

0%

Benefit:

TRCA representative saved time and

negotiation for client, arranging installation, etc. W.R. Grace

Additional Information:

None

(6)

6 Consolidated Restaurant Group

Title:

We Must Meet Our Deadlines for New Store Openings

About the Organization:

Consolidated Restaurant Group – 91 full-service and 24 franchise restaurants located in 13 U.S. states, the United Kingdom, the United Arab Emirates and Egypt.

Pain:

Short time frame to deliver a data & carrier service to meet new restaurant opening.

Solution:

Fast turnaround to negotiate and arrange for carrier and data line install at restaurant and the ability to deliver on acceptable bandwidth within this expedited time frame – a service normally not available through routine carrier channels.

Solution Provider:

Sam Wilson TRCA National Account Executive – 13 years tenure

Risk:

Not meeting restaurant opening date

Benefit:

Consolidated Restaurant Group was able to save money by outsourcing carrier

negotiations to TRCA Account Executive. The TRCA account executive was also able to put in place a carrier solution before the deadline for the new stores came online.

Additional Information:

TRCA Account Executive experienced lengthy negotiating, carrier interface, “jumping through hoops”

(7)

7 Daybreak Venture Nursing Homes

Title:

Bad Contract – High Costs

About the Organization:

Daybreak Ventures Nursing Homes is a long term nursing center and senior living community with over 90 locations.

Pain:

Excessive costs, bad contract that resulted in over promise – under delivery by

provider

Solution:

TRCA performed the cut over and installed POTS lines, Cloud, Internet, MPLS, SIP trunks, and a DS3 for their corporate

location. Over the next few weeks TRCA closely monitored and adjusted hardware and software to maximize network efficiency.

Solution Provider:

Amy Kern – TRCA National Account Executive – 15 years tenure

Risk:

None to client

Benefit – need more:

Annual savings of over $120,000

Additional Information:

None

(8)

8 Jason’s Deli

Title:

Are we paying too much?

About the Organization:

Jason’s Deli’s Franchise is a fast casual delicatessen restaurant chain

headquartered in Beaumont, Texas.

Pain:

TRCA informed Jason’s Deli they were overpaying for their business voice and data bill and wanted to save money.

Solution Provider:

Amy Kern - TRCA Account Executive – 15 years tenure

Solution:

After extensive negotiations, TRCA Account Executive was able to secure a better deal for Jason’s Deli.

Risk:

None to client

Benefit:

Saved over $80,000K annually spread over 18 Jason’s Deli Restaurant

Additional Information:

None